The staff was eager to please and sincerely tied to do their best. However, three issues really frustrated me. First, I called the hotel the day before check-in to make sure the shuttle would be ready for me when I exited the airport. When I exited the the airport, there was no shuttle for 30+ minutes. My lunch appointment cancelled on me. Second, the USB outlets in my rokm didn’t work. I was told by 3 employees it would be fixed, but it never was. Three, I killed at least TEN roaches in my room. Eight were babies, and two were grown. Unacceptable. I didn’t complain because I was already settled for the night, and I couldn’t imagine packing my things to move to another room. Would I stay here again? Probably. I liked its proximity to the beach.