All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 74 out of 185 reviews" "
10 - Excellent
74
Rating 8 - Good. 83 out of 185 reviews" "
8 - Good
83
Rating 6 - Okay. 21 out of 185 reviews" "
6 - Okay
21
Rating 4 - Poor. 5 out of 185 reviews" "
4 - Poor
5
Rating 2 - Terrible. 2 out of 185 reviews" "
2 - Terrible
2
8.4/10
Cleanliness
8.4/10
Staff & service
8.6/10
Amenities
8.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Duncan
Traveled with partner
2023/9/18
Liked: Cleanliness, amenities
The protection from the Easterlies around the pool was a great bonus
The property was in a great location. We walked everywhere.
Mary
Stayed 4 nights in Aug 2023
6/10 Okay
April
Traveled with family
2023/7/23
Liked: Room comfort
Grounds are beautiful . Wonderful pools and atmosphere. Close to beach and walking distance to shops and restaurants. Great location.
Some reception staff don't demonstrate good customer service while others helpful . Felt at times was being nickled and dimed. Charged for toilet paper and doing laundry. Think given cost of staying this should be included as other apartments don't charge for this where we have stayed. Didn't think apartment was that clean on arrival and no room cleaning with apology they don't have staff . Should at least place sanitizer in apartment and mop or swifter so we could clean ourselves.
We loved our stay at Hibiscus. It is such a beautiful resort with a very Balinese feel to it. Jenny was absolutely lovely and welcoming, you can tell she is passionate about what she does. Hibiscus was so close to everything in Port Douglas literally walking distance to everything, the beach, the marina, the shops and the restaurants which made it so convenient as we were travelling with a 1 and a half year old baby. The pools and gardens here were amazing and well looked after, nice to relax in after long days out and about. Only negative is we found 2 cockroaches in the apartment and the lounge could use a clean but other than that all was good!
Meaghan Jane
Stayed 3 nights in Nov 2022
Response from The Team at Hibiscus Resort & Spa on 2022/11/29
Hi Meaghan Janewe are delighted you enjoyed your holiday at Hibiscus.In future if anything is found not up to stANDARD WE HAVE HOUSEKEEPERS AND MAINTENACE STAFF HERE EVERY DAY AND WE CAN ATTEND TO IT. dUE TO THE QUICK TURNAROUNDS SOMETIMES ITEMAS ARE MISSED BUT WE ARE HAPPY TO RECTIFY THEM IMMEDIATELY.rE COCKROACHES WE HAVE A PEST CONTROL REGIME BUT UNFORTUNATELYIN THE TROPICS THISE PESKY LITTLE CRITTERS FLY IN OR COME UP RHE DRAINS!, tHE DONT USUALLY LAST LONG DUE TO RESIDUAL PEST SPRAY IN THE APARTMENTS AND WE DO HAVE INSTANT DEATH SPRAY IN THE OFFICE AVAILABLE ON REQUEST BUT THEY ARE A SMALL INCONVENIENCE IN A PHYSICALLY BEAUTIFUL ENVIRONMENT. wE HOPOE TO SEE YOU AGAIN SOON.
It was convenient to everything. Close proximity to beach, restaurants and shops. Nice relaxed environment. Pool was relaxing and grounds were well maintained.
Helen
Stayed 2 nights in Oct 2022
Response from Hibiscus Resort & Spa on 2022/11/6
Thanks Helen,We are pleased you had a lovely time and hope to see you back soon!
The fridge had an unpleasant smell which was attended to by housekeeping staff. The view from the balcony was very disappointing as it overlooked the property next doors airconditioning units & a garden of dead plants. Everyone else had lovely views.
Lorraine
Stayed 7 nights in Aug 2022
Response from jenny on 2022/8/23
I am sorry you were dsappointed with your view, we do avise the studios do not overlook the pool, next time please book a 1 bedroom as the do. I am glad housekeeping attended your issue promptly.
10/10 Excellent
Angela
2022/5/17
Angela
Stayed 6 nights in May 2022
10/10 Excellent
Stefan
2022/5/2
Liked: Cleanliness, room comfort
The perfect place to relax for a week
Hibiscus was a beautiful place to relax and unwind. Location is perfect with easy walking distance to everything in town as well as the beach and the marina. We especially loved the semi-private terrace extension from the living room where we spent many hours enjoying breakfasts and dinners. And both pools at this resort are beautiful…clean and inviting at any hour. Oh, and the bed in our room was super comfortable! We slept amazingly. Thanks for a great week.
Stefan
Stayed 4 nights in Apr 2022
Response from The Team at Hibiscus Resort & Spa on 2022/5/16
Hi Stefan,
Thank you for your great review. We're so glad you enjoyed your stay here with us at Hibiscus Resort & Spa & look forward to seeing you next time 😊
A beautiful property, just a (very) short walk from the center of town. Comfortable, relaxing and full of all the amenities you could need for a self sustained holiday.
Just fantastic!
Verified traveler
Stayed 6 nights in Jul 2021
Response from Hibiscus Resort on 2021/7/27
Good morning!
Thank you for taking the time to leave your lovely review!
We hope to see you again :)
Best wishes from the team at Hibiscus Resort and Spa
I liked the free onsite parking and the fabulous reception staff. The pool was amazing. Our room left a lot to be desired. The bedding was outdated and the beds themselves very uncomfortable. The starter pack of soap etc is great but having to go to reception and pay for more is not. Paying for pool towel hire isn't cool either and not typical of most hotels. There is no glass in the windows. Just screens and shutters so no outdoor noise is blocked out and you're either in the dark without natural light or you're hot because you can't close a window so the air con does nothing. Never been in a hotel like that. Not a lot of thought went into guest experience there. The tvs are tiny and really should just be wall mounted. There is no safety switch for the stovetop hobs in the rooms so I was constantly monitoring my 3 year old to ensure he didn't switch the stove on which isn't very relaxing for parents. There was no clean towel service and there's no extended reception hours so if you leave early and get back late and need something - tough luck. There's also no phones to call reception, you have to walk down there basically.
Monique
Stayed 7 nights in Jan 2021
Response from Hibiscus Resort on 2021/1/26
good morning Monique, thank yo for your feedback,
we are a Bali inspired resort and the windows/screens are to reflect that experience with fans and usually very effective airconditioning if you keep the doors closed.We rarely have noise complaints as security closes the pools at 10pm.
We do have mattress toppers available if you find the mattresses too hard reception is open usually from 8.45 to 4.30pm daily and we have an onsite manager 24/7 with well posted signage re how to contact us in case of an out of hours emergency.via your phone or the courtesy phone in reception.
We are a self contained properfy not a hotel and we offer a starter pack of amenities etc with further supplies available at reception .and there is an onsite guest laundry available 7am-10pm daily.
Most units do have a safety switch on the wall for the stovetops, Always express your concerns to reception and we will endeavour to assist.
The resort was clean, very close to Macrossan Street and had a lovely pool. Staff were also friendly.
The only problem is that when you are in bed you can hear the people in the units above walking around.
Shirley
Stayed 5 nights in Jan 2021
Response from Hibiscus Resort on 2021/1/12
Hi Shirley, Thank you for taking the time to share your review. We are so pleased you enjoyed your stay and we apologise for any disturbances from the room above.
We hope to see you again.
Best wishes from the team at Hibiscus Resort and Spa
10/10 Excellent
Kristian
2021/1/12
Liked: Cleanliness, room comfort
Home away from home
Great place to stay , for us the little kitchen that had everything we needed to cook , The uses of the BBQ areas was great they had 4 x Webber Q BBQ and this was a nice way to meet other guest of the hotel, the 2 x pool area are very nice we used this every night as the pool was open to 10pm , The rooms where nice very QLD style/ Bali looking , the art work was out-dated but had everything we need , I find most places in QLD are out-dated like this, Free under cover parking close to our room and only 5 min walk to main street with everything you will need and more. I would stay here again. we are a gay couple and found this place gay friendly. The Hibiscus is perfect for couples that want a small home with everything , family's and gropes of friends. This was a great home away from home for 5 nights we stayed.
Kristian
Stayed 5 nights in Jan 2021
Response from Hibiscus Resort on 2021/1/12
Hi Kristian,
Thank you for the lovely review!
We are so pleased you enjoyed your stay and we look forward to welcoming you both back in the future.
Best wishes from the team at Hibiscus Resort and Spa
10/10 Excellent
Lee
2021/1/2
Liked: Cleanliness, room comfort
Lee
Stayed 5 nights in Dec 2020
Response from Hibiscus Resort on 2021/1/5
Hi Lee,
Thank you for taking the time to review our property and your stay!
We hope to see you again!
Best wishes from the team at -
Hibiscus Resort and Spa
10/10 Excellent
Paul
2020/9/26
Liked: Cleanliness, room comfort
Paul
Stayed 2 nights in Sep 2020
Response from Hibiscus Resort on 2020/9/29
Hi Paul,
Thank you for your lovely review!
We hope to see you again.
Best wishes,
The team at Hibiscus Resort and Spa
10/10 Excellent
Ian, Adelaide
Traveled with partner
2020/8/24
Liked: Cleanliness, amenities
Ian
Stayed 22 nights in Jul 2020
Response from Hibiscus Resort on 2020/9/1
Hi Ian,
Thank you for the 5 Star review! We look forward to seeing you and Christine again in the future!
Best wishes,
Laura + Jenny
8/10 Good
Vince, Cairns
Traveled with partner
2020/8/2
Liked: Cleanliness, amenities
Friendly helpful staff quiet area and still close to town centre.
Vince
Stayed 2 nights in Jul 2020
Response from Hibiscus Resort on 2020/8/4
Hi Vince,
Thank you for your wonderful feedback. We hope you had a great stay and look forward to welcoming you back as our guest should you return to Port Douglas.
Best Wishes,
From the team at Hibiscus Resort and Spa
All Staff were very helful, the grounds guys who kept Hibiscus looking wonderful and setting up the tv for us; also really enjoyed the continental breakfast, more pastries and savoury treats this year compared to last year which I loved. Room servicing occurred seamlessly and the air conditioner and the BBQ were functional, very important in this environment. Shabby chic is a good description!
Anne
Stayed 15 nights in Oct 2019
Response from Hibiscus Resort & Spa on 2019/11/1
Hello Anne
Thank you for taking the time to write your review. We are glad you enjoyed your stay with us at Hibiscus, and look forward to welcoming you back in the future.
Guest Services
We have stayed here six times now, we love it!
Very thing is within walking distance the the Hibiscus.
Verified traveler
Stayed 7 nights in Oct 2019
Response from Hibiscus Resort & Spa on 2019/10/29
Good morning,
Thank you for taking the time to review your stay. We are so pleased to hear you enjoyed yet another stay here at the Hibiscus Resort and Spa. We have many return guests and we love seeing all the familiar faces every year. Best wishes and see you again!
OK the good! Handy to town. Great pool. Excellent continental breakfast. Now the bad! Chairs incredibly uncomfortable. Had to sit on the bed which was average as well. On our last night a rather large cockroach ran along the wall which freaked us out as we don't have them where we come from. The next morning there was one on the shower floor which I killed. As we checked out we mentioned our experience and the receptionist was extremely unconcerned and passed it off as being nothing unusual. I made a complaint when we got home, and the service manager opoligised sincerely, but the whole experience left a bad taste, which is a shame as it is a nice wee town.
Simon
Stayed 4 nights in Sep 2019
Response from Hibiscus Resort & Spa on 2019/10/31
Hi Simon,
Once again, we are deeply sorry to hear how your concerns were handled and please be assured this is not common practice in our resort.
Our rooms are cleaned thoroughly after each guest stay and we are sorry to say that although not seen every day, cockroaches are a common occurrence in the tropics. This of course does not mean your concerns should have been casually brushed off.
I do hope that if you should return back this way you will consider us as your accommodation.
Warm regards,
Resort Management
Property was lovely with a Balinese/rainforest feel about it.
Room was comfortable and well equipped, only minor issue we had, was it would have been nice to have clean towels, during our 6 day stay, but everything else was lovely.
Verified traveler
Stayed 5 nights in Oct 2019
Response from team at hibiscus on 2019/10/8
Thank you for taking the time to give us your lovely feedback, we are a self contained apartment resort, we have an on site laundry or we can exchange your towels for a nominal fee.If you stay 8 nights you do receive a mid stay service which is anoher incentive to stay longer if the lure of the climate the reef and the rainforest is not enough! Return guesta are offered special rates also.
Great location, great pools and overall very comfortable.
Verified traveler
Stayed 8 nights in Sep 2019
Response from Hibiscus Resort & Spa on 2019/9/23
Hello
Thank you for taking the time to write your review. We are happy that you enjoyed your stay and the facilities. We look forward to welcoming you back next time you are returning to Port Douglas.
Kind Regards
Guest Services
Great location close to the Main Street lovely garden and pools. would stay there again
Gary
Stayed 7 nights in Sep 2019
Response from Hibiscus Resort & Spa on 2019/9/16
Hi Gary,
Thanks for taking the time to review your stay! We appreciate your feedback and hope to see you again in the not too distant future!
Best wishes,
The team at Hibiscus Resort and Spa
Room size, layout and facilities where awesome, large balcony, great landscaping.
Verified traveler
Stayed 4 nights in Sep 2019
Response from Hibiscus Resort & Spa on 2019/9/13
Hello
Thank you for taking the time to write your review.We are glad that you enjoyed your stay and look forward to welcoming you back to Hibiscus Resort and Spa soon.
Kind Regards
Guest Services
6/10 Okay
Verified traveler
Traveled with family and small children
2019/8/17
Liked: Cleanliness
It had a lovely Balinese feel to it. The rooms were a comfortable size. It was a shame that daily cleaning of the rooms was not provided and that you had to pay for a pool towel. You had to pay for tea and coffee supplies to be topped up in your room. For the price I would have expected basic hotel service. Sorry but we won’t be staying again, as it’s those little things that make it feel like a holiday and not like you are still at home.
Verified traveler
Stayed 3 nights in Aug 2019
Response from Hibiscus Resort & Spa on 2019/8/17
Hello
Thank you for taking the time to write your review. As to the issues you have raised these are all explained in your booking terms and conditions that you receive when we process your booking. I have copied this information for your for your reference.
Kind Regards Mardi
(from booking terms and conditions)
Amenities & Servicing:
The following amenities are included in all studios and apartments for arrival:
Bedding linen, blankets and pillows
Kitchen tea towels, dishwashing liquid
Starter pack of bathroom amenities including; shampoo, conditioner, body wash, body lotion, soap and toilet roll
Pool towels are available for hire from reception.
Additional amenities can be purchased as required from reception
Hibiscus Resort & Spa offers a mid-stay service for stays of 8 or more nights. Additional servicing can be arranged with reception at an additional charge per service.
Staff are fantastic. Breakfast was lovely. The pools are extremely clean & surrounded by lush plants. Our room was totally adequate and we were happy & comfortable but will need some maintenance to continue an ongoing standard.
Jennifer
Stayed 11 nights in Jul 2019
Response from Hibiscus Resort & Spa on 2019/8/11
Hello Jennifer
Thank you for taking the time to write you review. We are glad that you enjoyed your stay, and look forward to welcoming you back next time.
Kind Regards Mardi
Location is excellent. Very easy short walk into town. Property was 'let go' a few years ago, new management is actively upgrading and maintaining the property. It still have a little way to go, as this units are a little dated. Overall - recommended.
Jeff
Stayed 7 nights in Jul 2019
Response from Hibiscus Resort & Spa on 2019/8/13
Hi Jeff,
Thank you for your great feedback. Our team are doing a wonderful job getting things back up to scratch as an ongoing process. We are thrilled you had a great stay and we hope to see you again!
Best wishes,
The team at Hibiscus Resort and Spa
Very nice accommodation, and the facilities and staff were good. Breakfast was also nice. However our room got all the noise from pedestrians, traffic and did not get much sleep avoid this room.
Verified traveler
Stayed 7 nights in Jul 2019
Response from Hibiscus Resort & Spa on 2019/7/25
Hello
Thank you for your review. We are sorry you experienced undue noise on your stay. For your next stay please be sure to remind us so we can allocate you a quieter room away from the road and the pedestrian walkways.
Kind Regards Mardi
Friendly and helpful staff. Lovely gardens. Our view wasn’t the best but other rooms were. Close proximity to shops and beach.
Verified traveler
Stayed 4 nights in Jul 2019
Response from Hibiscus Resort & Spa on 2019/7/12
Good morning,
Thank you for taking the time to review your stay. We are so pleased you enjoyed your stay and don't hesitate to contact us for a future booking so we can ensure the appropriate room type is booked and you can have a lovely outlook.
Warm regards,
The team at Hibiscus Resort and Spa
We loved the location. Great walkable distance to the shops, restaurants and four mile beach. The gardens have a stunning Balinese feel. My only suggestion is to bring your own pillow if you can. Pillows were so soft with no support. It’s oniy a little thing but it affected our sleeping.
Verified traveler
Stayed 6 nights in May 2019
Response from Hibiscus Resort & Spa on 2019/6/3
Good morning,
Thank you for taking the time to review your stay. We are so pleased you had a great holiday and if you return please let us know so we can provide more supportive pillows for your room.
Best wishes and Warm regards,
From the team at Hibiscus Resort and Spa
Staff were very friendly and the Continental breakfast was amazing as we were provided with juice, activated bircher ,assortment of other cereals,fresh fruit,stewed fruit, yogurt, toast, condiments,pastries, tea and coffee --wonderful for all tastes
Verified traveler
Stayed 8 nights in Apr 2019
Response from Hibiscus Resort & Spa on 2019/5/7
Good morning,
Thank you for such a lovely review! We are so thrilled you enjoyed your stay and we hope to see you again.
Best wishes,
From the team at Hibiscus Resort and Spa
6/10 Okay
Verified traveler
2019/5/1
Liked: Staff & service
Verified traveler
Stayed 1 night in Apr 2019
Response from Hibiscus Resort & Spa on 2019/5/1
Thank you for taking the time to review your stay. We welcome any constructive feedback and hope you enjoyed your time in Port Douglas.
Warm regards,
Hibiscus Resort Management
Great location for walking into town and to the beach. Bit of road noise. Great pools.
Verified traveler
Stayed 8 nights in Apr 2019
Response from Hibiscus Resort & Spa on 2019/4/30
Thank you for taking the time to review your stay. We hope to see you again in the future!
Warm regards,
The Team at Hibiscus Resort and Spa
8/10 Good
Verified traveler
2019/4/1
Liked: Cleanliness, room comfort
Verified traveler
Stayed 3 nights in Mar 2019
Response from Hibiscus Resort & Spa on 2019/4/1
Thank you for taking the time to review your stay.
We hope you had a great holiday and look forward to welcoming you again should you return.
Warm regards,
The team at Hibiscus Resort and Spa
Very old property rooms tiny
Balcony not clean
Bath tubs designed poorly
Verified traveler
Stayed 2 nights in Feb 2019
Response from Hibiscus Resort & Spa on 2019/3/15
Good morning,
Thank you for your review.
Please advise if you stayed in a privately managed room or one that we manage? May we also have the room number so we can investigate further?
Kind regards,
Hibiscus Resort Management
Staff were so friendly. Location is brilliant, walking distance to everywhere. Was very clean and comfortable. We would definitely stay here again.
Jamie
Stayed 4 nights in Feb 2019
Response from Hibiscus Resort & Spa on 2019/2/19
Hi Jamie,
Thank you for your wonderful feedback!
It was our pleasure having you as our guest and we look forward to welcoming you back again in the future.
Best wishes,
From the Team at Hibiscus Resort and Spa
Security, quiet, staff, location, pools, walking distance to shop
Verified traveler
Stayed 7 nights in Jan 2019
Response from Hibiscus Resort & Spa on 2019/2/12
Good afternoon,
Thank you for taking the time to review your stay.
We look forward to seeing you again!
Warm regards,
The team at Hibiscus Resort and Spa