Not only did they make him wait in the lobby for nearly an hour before giving him a room, but they also kept my $250.00 deposit and never refunded it, even though I followed their instructions and contacted them by phone and email repeatedly. Every time I called before, they recognized me immediately and addressed me by name, but now they refuse to answer my calls; when I dial from a different number, they pick up. One day, an employee told me the manager was there and should speak with me, but the manager told them he had a headache and did not want to talk. They even tried to blame the bank, Sogebank, saying it was not their responsibility, but I can clearly see that the manager and his staff are acting like a corrupt group, and this kind of behavior is one of the reasons the country cannot improve.