「When we arrived at 3:30, we found out the elevator was broken, so we asked to be on the first floor especially having two little ones. The room we were put in the toilet wasn’t flushing. They moved us to another room, that room reeked of mold. We were told there were no more rooms on the bottom floor, however a new guest came and got a room just like the one we needed on the bottom floor. Was given no choice, but to move upstairs. We didn’t finish settling into the room until 5:30.」
「Stay very clear of this property! Went in the room and it was full of live flying bugs and many dead bugs on the floor. The room reeked like smoke and mold and the door was visibly rusting.
I asked for a refund and the staff originally said no refund but mail he physically went to the room and observed the bugs himself. He apologized and gave me a full refund.」
改變心意預訂可以免費取消的飯店
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