2/10 很糟糕
Shawney
親子旅遊
2025 年 11 月 16 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was very dirty, hadn’t even been vaccumed! There was hair on the floor in the bathroom, mould in the shower, grime stuck to the skirtings. The wallpaper was ripped in the bathroom, no extractor fan in the bathroom either and no towel rails. The window latches were falling apart and there was no aircon so had to have windows open all night. Our room was right next to the road so very noisy. Beds were rock hard. The kitchen bench had a big brown stain on it and the drawers felt like they were going to collapse. The plugs are in very strange places and even installed upside down. There was also bubble wrap still left on the chairs like they couldn’t even be bothered removing it and my daughter found a loose screw on the floor and almost swallowed it. Can tell it’s very run down and the minor renovations that are underway aren’t done with much care. When we asked for a refund the husband was very understanding and made the process quite easy for us but then the wife rang me the next day and said they would only process the refund if I agreed not to write a review. Which is awful customer service and just made my trip very stressful so would definetly not recommend staying here!!
Shawney
於 2025 年 11 月住了 2 晚