Terrace/patio

Reviews of Home2 Suites by Hilton Savannah Airport

3 out of 5
Home2 Suites by Hilton Savannah Airport
860 Towne Center Boulevard, Pooler, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 504 out of 804 reviews" "
Rating 8 - Good. 171 out of 804 reviews" "
Rating 6 - Okay. 61 out of 804 reviews" "
Rating 4 - Poor. 37 out of 804 reviews" "
Rating 2 - Terrible. 31 out of 804 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David, Narberth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready on time. Staff was friendly and helpful. Everything worked. Other hotels were not as effective.
Stayed 1 night in May 2024
Response from GM on 2024/5/5
Dear David, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Cynthia Lopez, GM

4/10 Poor

Rebecca

.
Stayed 2 nights in Apr 2024
Response from GM on 2024/5/1
Dear Rebecca, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Cynthia Lopez, GM

6/10 Okay

Jose

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property condition was very clean and pleasant. Front desk staff was great. The location was near many dining and shopping facilities. That's a plus. What I didn't like was the bed. The mattress was uncomfortable and the pillows were too soft. I was tossing and turning all night and woke up with aches in my back and neck. Also, you could hear people talking loud early in the morning. Not good when you're on vacation and trying to sleep a little longer.
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/15
Dear Jose, While it sounds like you had a lot to like about your stay, I'm sorry that the bed in your room was not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays, and we hope you will consider a return visit. Thank you for taking the time to share your review with us. Sincerely, Cynthia Lopez, GM

10/10 Excellent

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2024
Response from GM on 2024/4/15
Dear carol, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Cynthia Lopez, GM

6/10 Okay

Linda

Traveled with family
Disliked: Property conditions & facilities
Rooms needs updating. Small TV big wall space. Bathroom wall paper peeling Door to bathroom no aligned therefore does not close Ceiling in bathroom painted left a large area unpainted in the shower Kitchen- no stove top stove? I can only access the room I stayed in #429 hopefully they will address these issues
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/8
Dear Linda, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Cynthia Lopez, GM

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, nice breakfast. The coffee, tea, and cookies available are also very nice addition.
Stayed 1 night in Mar 2024
Response from GM on 2024/3/25
Dear Brian, The fact that you hold our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review. Best, Cynthia Lopez, GM

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and real friendly staff
Stayed 1 night in Feb 2024
Response from GM on 2024/2/20
Dear Dan, I'm delighted to hear that you're recommending us based on our clean facilities and friendly service. Thank you for acknowledging our entire staff in your review. Our exceptional team truly enjoys working here, and we hope that our guests can feel that positive energy during their stay. We're grateful for your kind words and can't wait to welcome you back soon! Best, Cynthia Jones, GM

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay. No complaints.
Stayed 1 night in Feb 2024
Response from GM on 2024/2/18
Dear DANIEL, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Cynthia Jones GM

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms, everything you need!!!
Stayed 1 night in Feb 2024
Response from GM on 2024/2/12
Dear Angela, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Cynthia Jones, GM

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Belda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time staying here. Plus the free buffet breakfast is compared to none.
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/5
Dear Belda, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Cynthia Jones, GM

4/10 Poor

Alicia

Not Hilton Standards
The staff was very courteous and accommodating. However, the “King” size bed was equivalent to our Queen size bed at home. There was no maid service. We left the room in the morning to visit with family only to come back in the evening to dirty towels and bedding. We learned housekeeping was every other day?!! Definitely not what one would expect from a hotel with the Hilton name.
Tub after we returned in the evening
Definitely not king size!!!
Stayed 2 nights in Dec 2023
Response from GM on 2024/2/1
Dear Alicia, Thank you for your loyalty to Hilton Hotels and for sharing your review. We take great pride in being a Home2Suites and offering the consistently great experience that has earned the trust of millions of travelers per year. I apologize that your stay fell short of your expectations and hope we have the chance to redeem ourselves to you on a future visit. Sincerely, Cynthia Jones, GM

10/10 Excellent

armandina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
limited shuttle service
The hotel was excellent, but on the website it describes shuttle service, however, the day of arrival we not able to use this service due to the driver leaving early for the day. The shuttle service was the main reason we chose this hotel. We were able to use the shuttle service day of departure and our driver was very professional. It would help out greatly if the shuttle service would also have service to the outlet mall as it is on the way to and from airport.
Stayed 1 night in Nov 2023
Response from GM on 2024/1/22
Dear armandina, Thank you for your 'perfect ten' rating and for being our valued guest. I am thrilled that you had a great stay overall, and I appreciate your feedback on how we can be perfect next time. Thank you for your business, and please come back soon. Best, Cynthia Jones, GM

10/10 Excellent

Carol

Business traveler, Traveled with family
Spacious and clean room. Bed very comfortable. Plan to return again.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/20
Dear Carol, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our comfortable accommodations while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Cynthia Jones, GM

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 2024/1/20
Dear Katrina, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Cynthia Jones, GM

6/10 Okay

Fred

Business traveler
Stayed 3 nights in Jan 2024
Response from GM on 2024/1/18
Dear Fred, Thank you for choosing to stay with us and for providing your valuable feedback. We hope to have the opportunity to impress on a return visit. Sincerely, Cynthia Jones, GM

8/10 Good

Mark

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/16
Dear Mark, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Cynthia Jones, GM

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 2024/1/16
Dear Sandy, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Cynthia Jones, GM

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Alexi

Stayed 1 night in Jan 2024
Response from GM on 2024/2/5
Dear Alexi, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Cynthia Jones, GM

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and neat inside and out. The staff were very helpful. The breakfast was really nice for an on the go travel day for us.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/12
Dear Karen, It is always a pleasure to receive recommendations from our guests, especially when they are about our clean facilities and friendly service. We are grateful that you recognized the entire staff in your review, as our outstanding associates truly enjoy working here. We hope that guests can feel this positive energy when they stay with us. Thank you for your kind words, and we look forward to welcoming you back on your next visit. Best, Cynthia Jones, GM

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Dec 2023
Response from GM on 2024/1/12
Dear Brooke, We are delighted that your stay was nothing short of exceptional. Thanks for your feedback and please revisit us soon! Best, Cynthia Jones, GM

10/10 Excellent

Sandy

Stayed 1 night in Jan 2024
Response from GM on 2024/1/12
Dear Sandy, We humbly thank you for staying with us and for strongly recommending our hotel. We look forward to your next visit. Best, Cynthia Jones, GM

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 2024/1/12
Dear Michel, Thank you for sharing this fantastic review, and we welcome you to visit us again anytime! Best, Cynthia Jones, GM

8/10 Good

Jenisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

paul

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean quiet and dog friendly
Check in was slow because one of the reps wasn’t fully trained on how to use the computer. Otherwise very clean, rooms are very well equipped with full kitchen, coffee maker, ironing board. Dog friendly is a huge plus! The breakfast was hot and had quite a few options for everyone! Would definitely stay at this chain again!
Stayed 1 night in Jan 2024
Response from GM on 2024/1/9
Dear paul,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Best,Cynthia JonesGeneral Manager

10/10 Excellent

Jermaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, and the hospitality was impeccable.
Stayed 2 nights in Jan 2024
Response from GM on 2024/1/9
Dear Jermaine,On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Best,Cynthia JonesGeneral Manager

8/10 Good

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2024/1/12
Dear Nora, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Cynthia Jones, GM

8/10 Good

John

Stayed 1 night in Jan 2024

10/10 Excellent

Alden M.

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice and clean. Small problem with The door keys but they quickly fixed them.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/9
Dear Alden M., We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable. Your comments, including one recommendation for improvement, are welcomed. We appreciate being a part of your trip. Best, Cynthia Jones, GM

10/10 Excellent

Bijon

Stayed 1 night in Dec 2023

10/10 Excellent

Andres

Stayed 1 night in Jan 2024

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Accommodation
Great suite room. Confy bed. Nice breakfast. Close enough to I95.
Stayed 1 night in Jan 2024
Response from GM on 2024/1/9
Dear Jayne, Providing you with exceptional accommodations was our pleasure! Thank you for choosing our Home2 Suites and taking the time to share this excellent review. We hope to see you back soon. Best, Cynthia Jones, GM

10/10 Excellent

Jose N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yisel, Hallandale Beach

Stayed 1 night in Dec 2023
Response from GM on 2024/1/12
Dear Yisel, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Cynthia Jones, GM

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 2024/1/1
Dear Sandra, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Cynthia Jones, GM

8/10 Good

Mozart, Plantation

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Forrest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and staff was nice Please look into msking the side door quieter - maybe gix the spring. The door would slam when people came in and out of the building making it a loud and shaky night (11-1pm) and morning ( 5-6am)
Stayed 1 night in Dec 2023
Response from GM on 2024/1/1
Dear Christina, It is always a pleasure to see that our guests had a great time during their stay with us. Thank you for taking a moment to share your experience and offer suggestions for improvement. We value your feedback and hope to have the opportunity to welcome you back soon. Best, Cynthia Jones, GM

10/10 Excellent

Srikanth, Cary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Johnny

Stayed 3 nights in Dec 2023
Response from GM on 2024/1/16
Dear Johnny, We are delighted that your stay was exceptional. We will see you next time! Best, Cynthia Jones, GM

10/10 Excellent

Naureen

Stayed 1 night in Dec 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love The Home 2 Suites concept. Great for families.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/24
Dear Mark,We appreciate you taking the time to let us know you love the Home2 Suites concept! Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Cynthia JonesGeneral Manager

4/10 Poor

Melissa

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Our room was next to a side exit door and the door was opened and shut continuously starting at 5am. The rooms are very dated and the lobby is not very nice. The breakfast is not good.
Stayed 1 night in Dec 2023
Response from GM on 2023/12/24
Dear Melissa,I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize.Sincerely,Cynthia JonesGeneral Manager

10/10 Excellent

Omar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 2023/12/29
Dear Omar, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Cynthia Jones, GM

10/10 Excellent

Rick

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very well laid out with plenty of shelf, drawer, and closet space to put belongings and keep our family organized while traveling. The beds were very comfortable. The night light in the bathroom was nice too. The temperature control was easy to use to keep a comfortable temperature for sleeping at night. The large refrigerator/freezer was nice too. All of these features were much better than in any hotel we’ve stayed in previously.
Stayed 3 nights in Dec 2023
Response from GM on 2023/12/19
Dear Anthony, I appreciate you sharing your kind review with us and other travelers. I'm delighted that we were well-suited to your family's stay in Savannah. I'm happy you could take advantage of our well-equipped suites and comfortable beds. We hope to host your family again soon. Best, Cynthia Jones General Manager