Seemed short of staff that limited the facilities available. Bars unopened slow service at reception card readers not working. No opportunity to extend checking out time. Original pet room given to an earlier arrival so had to use first floor and not ground floor with a blind small dog even though I telephoned the day before arrival to confirm booking and pet details.
Lynn
於 2024 年 3 月住了 1 晚
8/10
Alice
於 2024 年 3 月住了 1 晚
6/10
Tired rooms no bottled water in multiple rooms the company booked (15) reception answer yes we run out.
Darren
於 2024 年 3 月住了 1 晚
6/10
The Hotel is clean but very dated and third, ranging from cracked sinks from TV's with very few channels.
JIM
於 2024 年 3 月住了 1 晚
4/10
Room1 no hot water. Replacement basin blocked, toilet not flushing
michael
於 2024 年 2 月住了 1 晚
6/10
There was very little cover on reception so it was not very easy to ask for shampoo and shower gel etc
We needed these items as on our arrival day there was only 1 small tube of shower gel and only 1 shampoo aswell
The kettle was badly scaled
Another day the bin was not emptied
As already mentioned due to lack of staff on reception we were not able to discuss these points with anyone
The location of the hotel was in a lovely position and close to amenities
Andrew
於 2024 年 2 月住了 3 晚
8/10
John
於 2024 年 2 月住了 1 晚
6/10
Mary
於 2024 年 2 月住了 1 晚
8/10
Very pleasant stay and staff were more than friendly and helpful
Adrian
於 2024 年 2 月住了 1 晚
6/10
Based on the room we were in, they desperately need updating, and I haven’t seen a curtain rail like that since my nan was alive! You could feel the springs in the mattress and the pillows were really thin. The bath was so badly stained it was disgusting. However, on the plus side, the staff were very friendly and professional and the restaurant/bar was lovely, with views from the restaurant over the harbour. We only had breakfast here so can’t comment on what it’s like in the evening but would certainly try it if we were to stay here again. And it’s dog friendly - our lovely waitress gave our cocker spaniel a bowl of kibble and biscuits!
Alison
於 2024 年 2 月住了 1 晚
8/10
Stuart
於 2024 年 1 月住了 1 晚
8/10
Ernesto
於 2024 年 1 月住了 1 晚
8/10
Darren
於 2024 年 1 月住了 1 晚
10/10
Donna
於 2024 年 1 月住了 1 晚
6/10
Mohammed Tajudeen
於 2024 年 1 月住了 1 晚
8/10
The Hotel is in an excellent position on Poole Quay. But the management of the Hotel have let the Hotel fabric and surroundings deteriorate considerably. There are 2 large weeds growing out of the front door. There are weeds and litter all around the Hotel. It looks as if the Management do not care about presentation of the Hotel. The evening security is very strange.
It does not cost much to keep a property tidy and clean of Litter. The Hotel looks a disgrace and so sad as it was one of the best Hotels in Dorset in its day.
Ryan
於 2023 年 12 月住了 1 晚
10/10
Excellent staff amazing team. Thank you all
Gill
於 2023 年 12 月住了 2 晚
2/10
This hotel is shocking the bathroom was dirty and the bath I really wouldn’t want to bath in it as was disgusting and full of hard water stains as never cleaned properly..
Was a windy night and the wind noise coming through the windows was awful and kept you awake, only to be told on check out by the bloke on reception that they know how bad the windows are and they are meant to be sorted in January.
If you are in a room next to the stairs good luck with trying to get some sleep past 5 in the morning as they have no soft close on doors so all they do is slam shut.
This hotel is very tired and outdated but like something out of faulty towers..
Next morning we logged a complaint with the chap on reception written down and got told someone would be in contact with us and we are now talking a month ago still nothing.
Don’t waste you money with this disgusting bad customer service place.
Darren
於 2023 年 12 月住了 1 晚
8/10
Rahulkumar
於 2023 年 12 月住了 2 晚
10/10
Plenty of parking spaces and a lovely spacious room