Pontelungo Vacation Rentals

"Good 1 night stay close to the airport for an early flight. Good size room with ac that worked well. Staff were friendly at check in. Shower is tiny, not enough outlets in the room to charge your phone etc, and strong scent (cleaner, air freshener) in the room but can be aired out."

"The room was hot! Unfortunately due to regulations the A/C couldn’t be turned on until the beginning of May."

"Easy walk to the airport tram! Very clean & nice, helpful staff. Left too early for breakfast so no opinion on that perk for this hotel"

"It's fine. If you need a place to lay your head before a flight, go for it. But a couple important things to know: the onsite restaurant is breakfast-only (despite being listed as "open 24/7" online), and the area is a total food desert. If you don't have a car, you're pretty much screwed food-wise. You're going to want to go grocery-shopping before checking in, or get ready to Deliveroo a lot. Also, your room won't come with a fridge unless you book "premium". And even then, it's just a fridge and coffee maker, no microwave. But I want to reiterate that it's a totally passable place if you just need someplace to sleep before your flight at Amerigo Vespucci. Clean enough, very friendly staff."

"La chica de recepcion a mi llegada tipo 7pm le faltaba bastante disposicion para atender. No ofrecia soluciones y se notaba que no queria estar ahi. El señor que me atendio a las 4am super amable. Los cuartos descuidados, el marco de la puerta casi se salia. No parecia muy mantenido."

"If you enjoy peace, tranquillity, the Italian countryside, and an ethos that embraces sustainability (without any compromise on a luxury experience) then this is your spirit home away from home. The facility and surrounding countryside is stunning. The staff are exceptional, friendly and knowledgeable about the produce and the experience on offer. The food was outstanding in both the restaurants, and the fact that all produce used in the restaurants is sourced from no more than 20 miles away (although most is self produced on the property) is testament to the outstanding chefs working there. The pool was beautiful, the rooms were luxurious without being over the top. The bed was incredibly comfortable, the shower was great and the whole complex was always spotlessly clean. I cannot speak highly enough about this little piece of heaven on earth. If you like partying this isn’t the place for you. But if you are looking for a place to wind down and enjoy the peace and some beautiful food, then you won’t be able to help but love it here. "

"Clean room, location is far from main attractions but they have a shuttle/van service and drop you at the tram station which it’s a good deal. "

"Very close to airport. Good for a quick stay before catching a flight. Had a very nice breakfast series and friendly welcoming front desk agents. "

"The check-in reception staff were excellent—efficient, welcoming, and professional, setting a strong first impression. Unfortunately, the breakfast experience fell significantly short. The staff appeared stressed, disengaged, and at times discourteous. The buffet was closed approximately 10 minutes before the stated closing time, which was both unexpected and inconvenient. On a Sunday, when breakfast was scheduled until 11:00am, an elderly guest seated at 10:46am was abruptly told, “it’s all closed.” Similar interactions with other guests reflected a lack of attentiveness and basic hospitality. The overall quality of the breakfast was below average, and the service experience reinforced the impression that guests were more of an inconvenience than a priority. Even simple requests—such as asking for paper napkins—required repeated follow-ups and long waiting times. Additionally, the absence of soap/ shower gel in the bathroom was a basic oversight that just adds to annoyance. The room itself was acceptable—clean, but nothing great. The thermostat was funny or a dummy, I am not too sure. Overall, while the reception team performed well, the poor breakfast service and lack of attention to detail significantly impacted the stay. Based on this experience, I would recommend choosing a Hilton Hotels or Marriott Hotels property instead. The service standards and overall experience here have unfortunately left a lasting negative impression of the Novotel. #NeverAgain "