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"Our first stay at Dusit Thani Pattaya marked our introduction to the Dusit hotel chain in Thailand. As loyal Hilton and Marriott members, we came in with certain expectations—and there were definitely highlights worth mentioning. The service truly stood out. The bell staff, reception team, and café barista were all wonderful—friendly, polite, and genuinely warm. Their kindness and attentiveness gave us a strong sense of Thai hospitality and made us feel very welcome throughout our stay. However, the room condition was a letdown. It felt old, outdated, and had an unpleasant smell. We honestly couldn’t imagine staying in the original room without the upgrade. That said, we deeply appreciate the effort made by the staff to accommodate us with a better room—it made a noticeable difference in our experience. On a positive note, the lobby is absolutely beautiful and creates a great first impression. The property’s private beach in Pattaya is also a rare and valuable feature, offering a relaxing and scenic escape. Combined with the signature Thai charm in service, these are the elements that would draw us back. Overall, while the service and setting shine, the rooms would benefit greatly from refurbishment to match the otherwise lovely experience."

"dirty linens and bathroom.Otherwise OK"

"Yes it was very nice "

"Pullman Pattaya is a great hotel. Nice area in Wongamat/Naklua. "

"clean room"

"The staff was phenomenal. There was an incident at the pool with men taking photos of myself and my friend while we were at the pool and the staff immediately took action. It was wonderful to have them take this so seriously instead of dismissing it. 10/10 - would return to this hotel!"