"Hotel was great, however the check in process was terrible. They hold the check in time exactly until the exact time. We arrived early obviously understanding the check in time expectations. However upon arriving 4 hours early and expressing we had a young g child. It feeling well and anything they could do to get us in even 20 min early would be greatly appreciated. However no accommodation not even an offer to charge for early check in nothing…. Then when I show up 2 min prior to check “official time” just to collect room key, I already completed the check in Process, I was told I could not collect them until the exact time…. really not accommodating and normally we go with the flow but sick child in tow I’d expect a little better service. Nothing major but even communication on why they can’t issues cards vs what 2 more minutes then we will help you."
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