Was notified at 14:19 on the day we were supposed to book in that the hotel can unfortunately not honor our booking?!?! Had no where to sleep for 2 nights!!
Anita
於 2023 年 12 月住了 2 晚
2/10 很糟糕
marina
家庭旅遊
2024 年 1 月 5 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
marina
於 2023 年 12 月住了 4 晚
10/10 有夠讚
Manuel
2024 年 1 月 5 日
喜歡:整潔度和員工素質
不喜歡:設施服務
Despite the entire booking for this property going through Expedia via their booking platform, this was a scam. The Dunes hotel itself is well run and just outside the bustling town of Plettenberg bay. Sadly we did not get to stay there. The manager, Neil had previously sent Expedia information about the scam in the weeks preceding our booking but unfortunately we were still scammed. A few other families were scammed via either the Expedia or viator booking app. The hotel manager was very helpful in explaining to us what had happened and what we could do going forward. It did eventually take Expedia staff a couple of hours to relocate us though this process needs refining and to be more efficient. Sadly we never did get to stay at a The Dunes hotel so we cannot rate it anymore than to say it’s manager, Neil, was very helpful.
Manuel
2/10 很糟糕
Bianca
2024 年 1 月 4 日
Bianca
於 2023 年 12 月住了 1 晚
2/10 很糟糕
mallikarjuna
2024 年 1 月 4 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Property was not existing
Property doesn’t exist
mallikarjuna
於 2023 年 12 月住了 1 晚
2/10 很糟糕
Natasha
2024 年 1 月 1 日
Natasha
於 2023 年 12 月住了 1 晚
2/10 很糟糕
Daniel
家庭旅遊
2023 年 12 月 31 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
WARNING - HOTEL DOES NOT EXIST
This is a scam. The hotel does not exist. Hotels.com need to remove this hotel from their list ASAP.
Daniel
於 2023 年 12 月住了 3 晚
2/10 很糟糕
真實旅客
2023 年 12 月 30 日
不喜歡:員工素質、住宿環境和硬體和客房舒適度
last minute cancellation
canceled on us last minute at peak season without providing an alternative. were stranded without alternative
真實旅客
於 2023 年 12 月住了 2 晚
2/10 很糟糕
Hlologelo
2023 年 12 月 30 日
SCAM
We received a call 2hrs before our checkin time to cancel our booking, leaving us stranded.
With all that, we still drove to the venue to get clarity. When we arrived at the venue, we were told that this is a scam!
Hlologelo
於 2023 年 12 月住了 1 晚
2/10 很糟糕
Bongi
2023 年 12 月 28 日
不喜歡:員工素質
I never stayed, i was stranded in Plett for couple of hours, at the Hotel no one seemed to be interested in assisting us, when we got there we were told there was no booking its a scam and that was it.
No attempt to try and resolve the issue or at least find an alternative place or recommend one. we were so excited to spend 4 days in the Hotel all we got was a " sorry no booking"
Bongi
於 2023 年 12 月住了 4 晚
2/10 很糟糕
Ewan
2023 年 12 月 28 日
Ewan
於 2023 年 12 月住了 1 晚
2/10 很糟糕
Jan
家庭旅遊
2023 年 12 月 28 日
Jan
於 2023 年 12 月住了 5 晚
2/10 很糟糕
Friedrich
2023 年 12 月 25 日
不喜歡:整潔度、員工素質和住宿環境和硬體
Trotz bestätigter Bestätigung durch Expedia, im Hotel angekommen, erfahren wir, dass die Buchung "nicht existiert"! Offensichtlich vom Hotel in den Mülleimer geworfen. Expedia Service fand mit grosser Mühe bei komplett ausgebuchter Lage (Weihnachts- und Ferienzeit) einen Ersatz