Find Hotel with a Concierge in Pleasanton, CA

"Dirty bathroom and the shower and sink were clogged. The water flow in the shower was really poor, it felt like there was no pressure at al. We asked the housekeeping staff and she was going to call someone to come and fix it, but there was no response from anyone."

"The room was very clean, and the staff were friendly. However, the only issue was that I could hear noise from the outdoor parking lot in the middle of the night—perhaps from a tow truck or something similar."

"Hotel itself is great. We stay here often when we are in Berkeley. However staff are not trained for 5* hotel. Front desk is polite the most. There is no 5* wording and mannerism. Wait staff is indifferent and tired most of the evenings we dined there. A man who served at breakfast in a cafe was consistently dismissive and gloomy. Considering high end prices we expected a bit more enthusiasm and friendliness typical for such properties. That attitude takes away from the experience. "

"Clean room nice and quiet. Parking was close and safe. Friendly staff."

"Great hotel. Great staff. I enjoy myself every time I stay "

"Parking was $51 which is ridiculous. I asked for a luggage cart and porter left to go get one and never returned so we had to carry our bins up to our room. Lastly, someone was smoking weed on our floor and it was aweful - the whole floor stunk. I would not stay here again"

"Great stay in a good neighborhood. Bar in lobby as well as a restaurant. Clean comfortable room"