"Room was ok, floor dirty, no Kleenex, very limited breakfast!
When checking in, Roger put us in room assigned to another person. Charged us their rate which was lower than mine. When they found what they did, Roger called us at 8:30 pm, woke us up to tell us the manager told him he has to figure out how to fix it and he did t know how to do it! I tried to help him and offered to bring over the extra cash. We did and then got charged on credit card too! Talked to manager today and no apology at all from her! She said it was his problem to fix. Roger tried to take care of issue but calling to room to me for 1/2 hour and walking us up and still no apology from manager! "