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The Fives Beach Hotel & Residences - All Senses Inclusive

Photo gallery for The Fives Beach Hotel & Residences - All Senses Inclusive

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
7 outdoor pools, pool umbrellas

Overview of The Fives Beach Hotel & Residences - All Senses Inclusive

VIP Access

The Fives Beach Hotel & Residences - All Senses Inclusive

4.5 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Fraccionamiento El Limonar, Xcalacoco, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course6 min drive
  • Popular LocationGrand Coral Golf Riviera Maya9 min drive
  • Popular LocationPunta Esmeralda Beach10 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, The Fives Beach Hotel & Residences - All Senses Inclusive is near the airport and on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Playa del Carmen Main Beach. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and ziplining nearby.

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Guadalupe Church - 8 min drive
  • Grand Coral Golf Riviera Maya - 9 min drive
  • Playa 88 - 9 min drive
  • Punta Esmeralda Beach - 10 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • SEA OLIVE – Ocean-view restaurant. Serves lunch and dinner daily.
  • Pisco Nikkei & Raw Bar – Ocean-view restaurant offering seafood. Serves lunch and dinner daily.
  • FLAVOURS – Serves breakfast and dinner daily.
  • AREZZO – Restaurant offering Italian cuisine. Serves dinner daily. Reservations required.
  • Oriola Beach Club Grill – Beachfront restaurant. Serves lunch daily.

About this property

The Fives Beach Hotel & Residences - All Senses Inclusive

Upscale property on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel & Residences - All Senses Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 662 rooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes, as well as comforts such as pillowtop beds and premium bedding. Furnished balconies or patios and iPod docks are standard, as are LCD TVs with cable channels.
The Fives Beach Hotel & Residences - All Senses Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items).

Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. LCD televisions come with premium cable channels. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Shopping center shuttle (surcharge)

Food and drink

  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 7 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Beach club (surcharge)
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Snorkeling
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • iPod dock
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Fives Beach Hotel Residences All Senses Inclusive
The Fives Azul Beach Resort Gourmet All Inclusive by Karisma
Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 313 out of 580 reviews
5 - Excellent 54%
Rating 4 - Good. 136 out of 580 reviews
4 - Good 23%
Rating 3 - Okay. 57 out of 580 reviews
3 - Okay 10%
Rating 2 - Poor. 37 out of 580 reviews
2 - Poor 6%
Rating 1 - Terrible. 37 out of 580 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fives is the best resort we had been to to date. From our arivial we were greater with the most friendly and helpful people ever. We were a family of 4 kids being 13 and 11. I would say they enjoyed the resort the most because of the wildlife that is constantly easy to find and the amazing jungle walk we took every day. We were taken back by how truly beautiful the grounds were and all the hard work that goes into maintaining such a gorgeous piece of property. We ate at every single restaurant, food was unbeatable. Again my children loved the food and especially the breakfast buffet! And in the buffet you will be greated by the best workers who listen to your needs and go above and beyond to make sure you are starting your day the way you want. The pools were a great place to loose the day. We enjoyed the main pool for its party like atmosphere, then would hit the interior pools for a more relaxing day. You literally can't go wrong no matter what you do. We were fortunate enough not to incurre any sea weed until our last day. Extremely beautiful beach with a great ocean to swim in. I spent most of the days with the girls jumping off a huge black divider they have. You can dive and swim all you want. We felt like we didn't even get to see everything we wanted and we were there for 9 days. Out penthouse Vila with a private rooftop hot tub was insane! Rooms were over the top, always freshly stocked every day and extremely clean.
Stayed 9 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To say this was the most perfect vacation ever was at once an understatement and the highest praise I can consider. As a skeptical American it took me a minute to get used to the level of friendliness of all of the staff and their eagerness to help. When I said that to the concierge Alex, his response was “prepare to be pampered” and they do. With even the little things, like being greeted with your favorite drink at lunch or by name when pasig through the lobby by the concierge. We were offered an upgrade to a swim out room for more money at check in. I’m so glad we agreed! It was literally the best money we ever spent in our lives. At the main pool and beach you can play with the staff entertainers or you can chill in one of the half dozen (I lost count how many pools) quietly on your own. Some nights there was entertainment others it was more chill. The food is great quality although the portions are small by American standards, we were never hungry. My only complaint was the insects! Bring bug spray!!
Stayed 6 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except that smoking is allowed and customers roam around smoking every where.
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021

3/5 Okay

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room air conditioner did not work 4 out of the 6 days. The room had a strong mildew smell due to the heat and lack of AC that could be smelled from outside the room. Housekeeping did not help us and it was cooler stepping outside the room than it was within. We went multiple times to the front desk and were told it was being worked on and to wait. On the 4th day we spoke to the desk and again. It was clear that the management was aware of the situation and had no intention of rectifying it. Eventually we were moved to a different room and given a $100 credit to compensate our situation to use on the property but was given very strict limits to what the credit could be used for... not excursions, not the ice cream shop (which is not part of the all-inclusive), not the gift shop... pretty much only wine. We did not have an opportunity to use the credit considering the timing of the offering of the credit, it's limited usability, and the end of our stay. Even after management acknowledged they were aware of the situation and apologized, they refused to provide us with another credit/refund that we could actually use.
Stayed 5 nights in Oct 2021