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The Fives Beach Hotel & Residences - All Senses Inclusive

Photo gallery for The Fives Beach Hotel & Residences - All Senses Inclusive

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
7 outdoor pools, pool umbrellas

Overview of The Fives Beach Hotel & Residences - All Senses Inclusive

VIP Access

The Fives Beach Hotel & Residences - All Senses Inclusive

4.5 out of 5

4.1/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Fraccionamiento El Limonar, Xcalacoco, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course7 min drive
  • Popular LocationGrand Coral Golf Riviera Maya9 min drive
  • Popular LocationPunta Esmeralda Beach15 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, The Fives Beach Hotel & Residences - All Senses Inclusive is near the airport and on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Playa del Carmen Main Beach. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby.

What's nearby

  • El Camaleon Mayakoba Golf Course - 7 min drive
  • Guadalupe Church - 8 min drive
  • Playa 88 - 9 min drive
  • Grand Coral Golf Riviera Maya - 9 min drive
  • Punta Esmeralda Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • SEA OLIVE – Ocean-view restaurant. Serves lunch and dinner daily.
  • Pisco Nikkei & Raw Bar – Ocean-view restaurant offering seafood. Serves lunch and dinner daily.
  • FLAVOURS – Serves breakfast and dinner daily.
  • AREZZO – Restaurant offering Italian cuisine. Serves dinner daily. Reservations required.
  • Oriola Beach Club Grill – Beachfront restaurant. Serves lunch daily.

About this property

The Fives Beach Hotel & Residences - All Senses Inclusive

Upscale property on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel & Residences - All Senses Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 662 rooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes, as well as comforts such as pillowtop beds and premium bedding. Furnished balconies or patios and iPod docks are standard, as are LCD TVs with cable channels.
The Fives Beach Hotel & Residences - All Senses Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items).

Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. LCD televisions come with premium cable channels. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Shopping center shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 7 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Beach club (surcharge)
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Snorkeling
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • iPod dock
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Fives Beach Hotel Residences All Senses Inclusive
The Fives Azul Beach Resort Gourmet All Inclusive by Karisma
Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 307 out of 569 reviews
5 - Excellent 54%
Rating 4 - Good. 134 out of 569 reviews
4 - Good 24%
Rating 3 - Okay. 56 out of 569 reviews
3 - Okay 10%
Rating 2 - Poor. 36 out of 569 reviews
2 - Poor 6%
Rating 1 - Terrible. 36 out of 569 reviews
1 - Terrible 6%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for our anniversary trip and it was a beautiful resort! The staff was overall great and friendly. The food was pretty good as well, depending on the location. We did have issues with the hot water in the shower which we were told was addressed but when we tried it was cold. Would have been better to have someone come speak to us directly instead of having to complain about it three times. But overall the stay was nice and they decorated our room twice (on arrival and the last night) for our anniversary. We would definitely stay again.
Stayed 5 nights in Sep 2021

5/5 Excellent

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is ABOVE AND BEYOND what we thought we would be getting into. We have stayed at a lot of all-inclusive and were expecting the average. BUT this resort absolutely was above and beyond! The property, the wildlife, the STAFF <3, the FOOD (OMG), the drinks! The Gin Bar! I can't rave enough about The Fives and CAN'T wait to return! We were there during Hurricane Grace, they went above and beyond to communicate, make us feel safe, provided take-to-our-room-food (restaurants and room service were shut down for safety), and reopened everything as quickly possible. I was impressed with every part of our stay, but especially how they handled the hurricane. The food and drinks are INCREDIBLE! The Gin Bar made my whole trip, we loved spending time there smoking hooka and having tasty drinks. The alcohol isn't like most all-inclusive, they had top shelf (for additional) and tons of "middle" grade (included). Marly Coffee was also a great experience, we tried to the ice cream shop but seemed to miss it every time we went lol. Couple pieces of advice- SEE the Mayan Show if they have it. IT WAS INCREDIBLE. Paint the ceramics at the main pool- the artist who works down there is AMAZING and will absolutely turn your piece into a masterpiece to bring home! We ended up doing several pieces. He's also just a gem. Tip him, he deserves every cent (as does ALL the staff). Eat at the burger place... holy smokes, to DIE FOR! Find Fernando, he's THE BEST! GO! You will love it!
Stayed 8 nights in Aug 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xixoxo
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The Fives was a beautiful resort and perfect getaway. The staff was incredibly friendly, helpful, and efficient. I only have positive things to say about the entire experience.
Stayed 4 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and service
Stayed 3 nights in Aug 2021