Terrace/patio
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Reviews of La Leyenda Boutique by Bunik

3.5 out of 5
La Leyenda Boutique by Bunik
Calle 10 Norte Bis y Av. 20, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 147 out of 231 reviews" "
Rating 8 - Good. 59 out of 231 reviews" "
Rating 6 - Okay. 14 out of 231 reviews" "
Rating 4 - Poor. 9 out of 231 reviews" "
Rating 2 - Terrible. 2 out of 231 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Latifa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Jan 2024

10/10 Excellent

Keira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a few nights in playa del carmen. Very central in the city. The only place I’ve ever stayed in Mexico where the air conditioning was too good! The breakfast wasn’t great (very limited choices from a menu) and alot of stairs. Not a problem for me - but definitely could be for some (especially as an elevator was out while I was there). I’d definitely stay again.
Stayed 2 nights in Mar 2024

8/10 Good

Phoebe

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Check in was very easy, and they let us into our room a little early. The door to the balcony, which is accessible by other balconies, doesn’t lock. The front desk attendant said he’d send maintenance but never did. No sound insulation. Room tiny and with a kind of strange smell. The bed is rock hard.
Stayed 1 night in Mar 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff most beautiful boutique hotel everything is very well thought out from the building to all the knick knacks and furniture. Extremely quiet right across from a huge Park and I was here at Christmas and over the New Year's and very very beautiful with Christmas decorations in the park. What to say a special thank you with the bartender that's up on the pool side on the roof and ask for Pablo he's got the greatest story to tell you
Stayed 3 nights in Dec 2023

10/10 Excellent

HEATHER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

adnan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has nice common atrium/garden area that is secluded and looks like small paradise. There, among tropical trees you have two small swimming pools and jacuzzi. Its very quiet and people use it to relax and read book. This is in addition to the pool and jacuzzi on the top of building. there are also other seating areas o terraces and in hallways. It was difficult to find entrance to the hotel and we passed it few times since the main entrance to it on the side street is not used but the one on the main street facing big square and that entrance does not have the hotel name but only the name of the adjacent hotel. This was not clear from their instructions. Our room was clean and nice but small and when you put kingsize bed in it there is little room left to hardly walk around bed and only one chair without work space. That is one thing we did not like about this hotel but luckily the hotel has great common areas. Bathroom sometimes have a bit of sewage smell but that seem to be common problem for many boutique hotels. There is no coffee/tea making facility in the room and no small fridge but at the reception they have tea and coffee and even filtered drinking water which was convenient. Stuff was very friendly and gave number of great tips and suggestions. The included breakfast was very basic. Hotel is greatly located near Walmart and 5 avenue and many restaurants and beach, all in walking distance.
Stayed 5 nights in Nov 2023

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem! We absolutely loved this place! Great breakfast included, 3 pools, 2 hot tubs, balcony, I mean could not ask for more. We loved the staff as well, so helpful and happy. We definitely want to come back to this spot sometime! Definitely book this place!
Stayed 4 nights in Oct 2023

8/10 Good

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a small and cozy hotel. Very clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very cozy hotel, the rooms were very nice and the garden view patio felt like we were nestled in the heart of the jungle. The people at the front desk were very helpful with our luggage and with getting my TV remote to work. They also let us drop our luggage early so we could go visit Tulum!! I would give them 10 stars if I could.
Stayed 1 night in Sep 2023

10/10 Excellent

derwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional, service was excellent, and even though it was not your resort choice, this service was very good. I cannot complain about anything.
Stayed 4 nights in Sep 2023

4/10 Poor

Chad

Liked: Cleanliness
Disliked: Staff & service
Not very friendly staff
Stayed 6 nights in Sep 2023

8/10 Good

Roselee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful.
Stayed 6 nights in Jul 2023

8/10 Good

Sandra Guadalupe Berrelleza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

6/10 Okay

Viviana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The best of the hotel is the front desk service. Conrad was always very helpful. The breakfast is ok to start the day. The room we got was OK but they need to invest in new pillows, new bed sheets, new towels and new pool towels. Also, the elevator did not work during our stay of 6 days. The locations is very good, close to 5th Ave. and El Centro. The pictures don't reflect the reality of the hotel. I would not go back there.
Stayed 5 nights in May 2023

10/10 Excellent

Aden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms were VERY CLEAN. The free breakfast was marvelous with many options. The staff was helpful and very friendly.
Stayed 3 nights in Apr 2023

10/10 Excellent

Allison

Stayed 1 night in Mar 2023

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quaint
Stayed 1 night in Feb 2023

10/10 Excellent

Jennifer

8/10 Good

Jay martin Muyco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and all the shooping area
Stayed 5 nights in Nov 2022

10/10 Excellent

Benett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great location, friendly staff.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price and free breakfast this little treasure cannot be beat. There are 3 pools and 3 hot tubs. The garden area is simply beautiful with all the green lush plants. The garden has 2 pools both which were clean and not crowded which is nice cause you can really chill out and do your own thing without feeling like you need to make small talk. There's one hot tub located in the garden and two on the roof top which is also where the other pool is. The hot tubs aren't fancy or that hot but they get the job done. I watched the sunset from the roof top many nights. The room itself is cozy it could use a fresh coat of paint but it's not disgusting. The TV and bedside clock are a bit outdated and I wouldn't consider the facilities to be luxury by "American standards" but it is nice enough to feel safe and comfortable. My main complaint is the bed. It's SO FIRM and not enough blankets. I woke up multiple times due to being uncomfortable. There is no iron but there is a mini fridge and hair dryer in the room. The staff was friendly and some spoke English. They were nice when I showed up at 11:30 AM and let me check in at 1:30 although check in technically starts at 3 PM. They don't have a locked luggage room but they do place your luggage where they can see it in the main lobby. This hotel is about a 5 min walk from Walmart and a 10 minute walk from 5th Ave which has all the shopping and beach access. It's a couples resort but I and other solo travelers still felt welcome!
Stayed 3 nights in Oct 2022

10/10 Excellent

Katia Beatriz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and attentive
Stayed 8 nights in Oct 2022

10/10 Excellent

Jary

Traveled with partner
Very quaint, relaxing...
Stayed 7 nights in Sep 2022

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing! Very polite and accommodating. They gave very good recommendations for restaurants and attractions. Would definitely love to stay there again. Thank you all for your hospitality!
Stayed 7 nights in Jul 2022
Response from Rodrigo Hinojosa on 2022/8/7
Der Adrian, thank you very much for your preference and for sumit your revew. We are ver happy that you had an amazing stay :)

8/10 Good

Krystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great! The staff is beyond helpful.
Stayed 4 nights in Jul 2022
Response from Rodrigo Hinojosa on 2022/8/15
Hello Karystal, thank you for your review. We are very glad that you enjoyed your stay and the staff help.

6/10 Okay

Reynaldo, okeechobee

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is cozy but don’t expect an updated hotel. There is no AC in lobby or hotel areas, only in the room. Close to main plaza and 5th avenue. We had loud neighbors. Would be nice not to hear the bed hitting next to my wall.
Stayed 3 nights in Jul 2022
Response from Rodrigo Hinojosa on 2022/8/15
Hello Reynaldo, thanks for your preference and for sumit your review, it will help to improve. You are right, we don't have AC in open areas as lobby or garden, but as you noticed, in the brakfast restaurant and in all our rooms we do. We'll think about to improve about it in open areas. We hope to see you soon again.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
- Very good stay and the staff was quite helpful - Excellent onsite garage and secure parking - Hot-tubs need servicing (roof-top and in garden) - The standard room is small, but managed with 1 person - Breakfast is great - Close to the beach and center - Beautiful garden and interior design!
Stayed 2 nights in Jun 2022

10/10 Excellent

Benjamin, courtland

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a good hotel. The structure is solid and beautiful. I gave it a 4 because it needs to be pressure washed and freshly painted inside out and it’ll be what is was intended to be. The rooms were small but very clean. The breakfast staff was the best of all. Its a great deal, especially being so close to 5th Avenue and the beach!
Stayed 4 nights in Jun 2022

10/10 Excellent

Dogan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and shopping area. Clean and friendly staff.
Stayed 6 nights in Jun 2022

10/10 Excellent

Joey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 4 nights in May 2022

10/10 Excellent

Deepak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Playa Del Carmen
Hotel staff was very friendly. Specially Walter who was very nice and helpful in identifying local restaurants. They could improve their breakfast choices.
Stayed 7 nights in Apr 2022

4/10 Poor

Paul

Liked: Cleanliness, staff & service, room comfort
Nice Hotel good location - but not safe
Nice hotel ,good location- but it is really The Hotel La pasion - not sure why it has 2 names . Nice boutique hotel roof top pool is excellent rooms are small but comfortable. Sadly there was a fire on our 3rd night and the hotel had no fire alarms and no systems in place for such an event. Fortunately the fire brigade knocked on our door and escorted us out. There was no role call and no hotel staff enquired if all was well.
Stayed 4 nights in Mar 2022

10/10 Excellent

Jessica Jade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 5 nights in Mar 2022

10/10 Excellent

Tom

Liked: Cleanliness, staff & service
Great location and great staff … that said it’s a older property and needs some renovations … I planned to stay there 10 days but ended up staying 3 weeks due to Covid infection. I was very happy to be stuck there rather at another hotel or location.
Stayed 5 nights in Jan 2022

10/10 Excellent

Catlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect settings
The hotel is right in front of the beach and pretty much you get what you paid for we feel it was a great value in a perfect spot
Stayed 2 nights in Feb 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value With Outstanding Staff
The hotel was very nice, staff was incredibly friendly and accommodating. 3 different pools, including the rooftop pool with a view were nice, and there's even 2 hot tubs. The rooms were we'll apportioned, and the outdoor patios were generous. Wifi was excellent and the breakfast, which was included, was a nice value add as it was done well, had a good selection, and great service.
Stayed 8 nights in Jan 2022

10/10 Excellent

Boyun

Stayed 1 night in Jan 2022

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oldie but goodie X
What a lovely stay we had here, we stayed on 2 more nights. The staff (especially Walter) were super friendly, asking if we were ok consistently. It's a typical Mexican feel. If you're looking for clean lines and white walls this is not for you. It's quite dark in places but honestly we loved it. Where it lacks the modern look, it is far superceded by an authentic Mexican feel. I have to mention the Artisan coffee shop underneath and the Tapas bar on the night time..right on the doorstep. Why go and pay double on 5th Avenue? The Beach is a 5 minute walk as is Walmart. Thank you for a lovely stay xx
Stayed 2 nights in Jan 2022

6/10 Okay

Linnea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, but impossible to navigate.
I hate to say this bc the rooms are clean, the staff is so incredibly nice, but the hotel is like a maze or a labyrinth. It was impossible to get to/from my room. I got lost every single time and there were no internal signs to help. Checking out this was a problem bc I barely made my shuttle. Otherwise the rooms are small, but clean. The bed was comfortsble. Everyone was nice, esp Walter! But this hotel entrance is hidden and hard to find. Cab drivers get mad. So I would just go to La Pasion hotel (which is connected) but could never find my room or how to get out. It was truly like a maze. If they put up maps and internal signs, that would help. I feel bad leaving a mediocre review. If it wasn’t so confusing, I’d give it a 4/5. Other guests commented on it too and constantly asked me for directions and vice versa. Again, internal signs and maps would be sooooo helpful. Thanks.
Stayed 2 nights in Jan 2022

8/10 Good

Sergio

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 10 nights in Dec 2021

10/10 Excellent

Christian

Stayed 1 night in Dec 2021

10/10 Excellent

Jill D, Manchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean swimming pools, only problem was not enough light in the suites but other than that great hotel
Stayed 5 nights in Oct 2021

6/10 Okay

Martha

Customer service is great! Location is good. Rooms are clean but dark light. No nice view.
Stayed 5 nights in Sep 2021

8/10 Good

Álvaro Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel se encuentra frente al palacio municipal de Playa del Carmen, sin embargo el Google maps te envía por la calle tracera, las instalaciones se encuentran de acuerdo al precio, lamentablemente no pude disfrutar de las áreas de alberca, sin embargo lucian muy amenas.
Stayed 2 nights in Sep 2021

2/10 Terrible

Jessica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay. Very clean. Great location. Great staff. Great low cost option.
Stayed 3 nights in Aug 2021

10/10 Excellent

Eliseo

Stayed 6 nights in Jul 2021