Property amenity

Reviews of Hotel Xcaret Mexico - All Parks / All Fun Inclusive

5 out of 5
Hotel Xcaret Mexico - All Parks / All Fun Inclusive
Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1055 out of 1418 reviews" "
Rating 8 - Good. 147 out of 1418 reviews" "
Rating 6 - Okay. 77 out of 1418 reviews" "
Rating 4 - Poor. 51 out of 1418 reviews" "
Rating 2 - Terrible. 88 out of 1418 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Qiong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is amazing! service i give 6 star👍😜food is delicious , a lot choice ! Easy and convenient to every theme park!
Stayed 5 nights in Apr 2024

10/10 Excellent

Joshua, Forest City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Rafael, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

jingjing

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
stuff are so eager to sell promotion to guests that they are kind of harassing.
Stayed 5 nights in Apr 2024

10/10 Excellent

Carolyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. It was beautiful and felt safe. The dining felt really limited. I wanted some more a la carte options. Also wanted better drinks.
Stayed 3 nights in Apr 2024

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/4/20
Thank you for choosing us to spend your well-deserved holidays! We are glad to know that our team was up to the task, and we hope to welcome you back soon!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you wanna feel like royalty, this is the place for you. The staff is amazing. The atmosphere is amazing. Food is amazing.
Stayed 8 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/4/19
Thank you for allowing us to treat you as the special guest you are for us! We hope to welcome you back soon!

6/10 Okay

Arshdeep kaur

Traveled with family and small children
Property maintenance was great. But if you could offer flexibility with certain situation when family brings up . Please consider to accommodate things because they have already paid hefty amount for vacation. Don’t get me wrong they has a best service .
Stayed 4 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/4/18
Thank you for spending your family vacation with us! We appreciate your feedback, and we hope to welcome you back in the future to provide you with another unforgettable experience!

10/10 Excellent

Mariam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a lot to offer in regards to dining and entertainment/activities. There was always someone available to help with answering questions and setting up reservations. We especially enjoyed the spa treatment on our last day.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beyond amazed at how amazing this resort was. Amazing food options, the parks are an experience one cannot miss out on, and the nicest staff around. The resort was clean, fully loaded with all you need - literally all you need. Thank you Xcaret Mexico for being so amazing.
Stayed 6 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/4/16
We sincerely appreciate the time you took to share how amazing was your vacation! Our team will feel flattered and will be motivated to keep up the good work!

10/10 Excellent

Rosa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it! We took our three children (3,7,11). There was many things to keep them busy. The dining restaurants were my favorite, so many options and very delicious food. The customer service was AMAZING!! Everyone was super friendly and very customer oriented. We travel a lot and Xcaret really puts the bar high for customer satisfaction.
Stayed 4 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/4/10
Thank you for choosing us as the hosts of a marvelous vacation experience. Our team will be more than glad to welcome you back in the near future!

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/4/6
Thank you for spending your holidays with us! We hope to welcome you back soon!

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, property conditions & facilities
This has to be the most beautiful property I've ever been to, the hotel is in the middle of the jungle with natural waterways, coves, waterfalls and lots of wildlife. There is no beach but plenty of swimming in the beautiful lagoon and lazy river (or swimming pools if you prefer). the only negative for us was food. Only one restaurant takes reservations, it was booked for our entire stay. The others have very long wait time (45 min-2 hours) so we ended up eating in the buffet most days. It still had a line, but it moved more quickly. Otherwise it was a perfect stay!
Stayed 6 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/4/6
Thank you for vacationing with us and for sharing your comments! Our team will feel motivated to keep up the good work, and we will keep an eye on the areas that require it. We hope to see you back soon!

10/10 Excellent

America

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/4/6
Thank you for choosing us as the host of your recent vacation in Mexico! We await to welcome you back !

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the sceneries and how eco friendly it is
Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/31
Thank you for appreciating the efforts our team does every day to maintain the landscaping and make the best of your vacation. We hope to welcome you back in the near future!

10/10 Excellent

Wendy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful dream vacation
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/31
Thank you for choosing us to make the best of your vacation! It will be our pleasure to welcome you back soon!

10/10 Excellent

Brenda, Hunt Park

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautifully exotic. Service is top notch and the drinks and food excellent. Super clean and I love the scent in the lobby area. They make everything convenient and easy. The only issue I had was my room not being ready upon check in yet they did upgrade me so I was happy regardless.
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/28
Thank you for sharing your well-deserved vacation with us! It is wonderful to learn about your experience and we hope to have the opportunity of making even more unforgettable memories.

10/10 Excellent

Zengjiao

Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/4/16
Thank you for letting us know that we were beyond your expectations for this vacation! We hope to welcome you back soon!

10/10 Excellent

alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/27
Thank you for making us part of an unforgettable vacation! We hope to welcome you back soon!

10/10 Excellent

Josiah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was not to like. First they have a bus that transports you from the airport to the resort and same when returning to airport. The resort is amazing and beautiful. Staff greet you and get you easily checked in when you arrive. The rooms are amazing, clean and roomy. All the food at the 5 restaurants is delicious. The service was good for all around the resort. You get access to all their parks. What is not to love about this place. I'll be back in the future for sure.
Stayed 8 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/26
We feel flattered by learning about your experience! Our team will be motivated to provide you another unforgettable vacation in the future!

2/10 Terrible

Amanda

Stayed 3 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/28
Thank you for choosing to stay with us during your holidays in Mexico. We apologize for not being up to the task this time, however, we sincerely hope you give us the opportunity to make the best of your next vacation!

10/10 Excellent

Jian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel to stay! Everything here is unforgettable, food, scene,service and all other elements for the tourists.
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/26
We thank you for making us part of your holidays on this occasion! It is appreciated that you share your experience, and it will encourage our team to keep up the good work!

8/10 Good

michelle renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. So many options for pools and swimming. The food was great. Not much shopping. The only negative is the spiel they give you when you arrive trying to get you into a deal similar to a time share. I thought that was low class for such a high class hotel.
Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/26
Thank you for visiting us on our corner of paradise and for sharing with us your comments. We hope to welcome you back soon!

4/10 Poor

Yujiao

Traveled with family and small children
Disliked: Staff & service, amenities
The staff were cold and unattentive, terrible service for a well-designed hotel
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/24
It is our priority to provide memorable experiences to our guests, and we apologize for not meeting your expectations during this vacation. We appreciate your sincere comment, and we will give it the proper follow up.

10/10 Excellent

sharaeneida

Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/24
We thank you for allowing our team to be part of an unforgettable vacation! We gladly await your soon return!

10/10 Excellent

Jasmine

Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/23
Thank you for making us part of an unforgettable experience! We await your soon return!

6/10 Okay

Martha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If Drinking is your thing then is the place to be...but nothing else to do...parks are to far from hotel..no ocean to swim in...needs more on site activities...
Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/20
Thank you for making us part of your recent vacation in the Riviera Maya! It is our main priority that you completely enjoy your holidays, not only by having complimentary transportation to the parks, but also, by providing different activities inside the hotel. We appreciate your comment and will gladly follow-up.

10/10 Excellent

Britta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/20
We thank you for allowing us to be the hosts of a marvelous experience! It will be our pleasure to welcome you back soon!

10/10 Excellent

Aurelio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/17
Thank you for allowing us to be the hosts of your recent vacation! Our team await your soon return!

6/10 Okay

Angelica, Tucson

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our first night the jacuzzi came out dirty and when we called the man had a condesending voice to us and never sent anyone out to clean and check it out. We never used the jacuzzi the entire stay which was a bummer! Put a bad taste to the customer service. The food was great and s turnaround to our trip.
Stayed 5 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/13
Thank you for sharing your experience with us! It is our priority to provide enjoyable experiences, and we truly apologize for not being up to the task in this occasion. We sincerely hope you give us the opportunity of welcoming you back and providing you with the marvelous vacation you deserve.

10/10 Excellent

Jaewook

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a place to rehabilitate
Stayed 6 nights in Mar 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/14
Thank you for spending your recent holidays in our corner of paradise! We hope to have the opportunity to welcome you back to another fun yet relaxing vacation!

10/10 Excellent

THEODORE, GRAND PRAIRIE

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Place for Family and Friends
Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/5
We thank you for spending with us your family and friends holidays! It will be our pleasure to welcome you back soon!

2/10 Terrible

Lariza, Huntington Beach

Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/21
Thank you for making us part of your vacation! It is our priority to provide enjoyable experiences to our guests, therefore, please accept our apologies for not meeting your expectations. We hope you give us another opportunity for changing your perception.

10/10 Excellent

Germanico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/5
Thank you for making us part of this enjoyable vacation! We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is first class as are the rooms. The staff were excellent. Navigating the resort is rather confusing and better signage would be most helpful. As someone who has a fear of heights I did not enjoy walking on the numerous suspended bridges joining the various buildings.
Stayed 7 nights in Dec 2023
Response from Guest Service Hotel Xcaret Mexico on 2024/2/28
Thank you for sharing your recent holidays with us! We are glad to hear we met your expectations, and we hope to have the opportunity to welcome you back!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Service Hotel Xcaret Mexico on 2024/2/27
Thank you for allowing us to have unforgettable experiences along with you during this vacation! It will be our pleasure to welcome you back soon!

10/10 Excellent

andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 6 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/25
Thank you for making us part of your recent vacation in Mexico! We would love to see you back soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/24
Thank you for visiting our corner of paradise and making us part of an unforgettable experience. Your second home will be waiting for your next visit.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Guest Service Hotel Xcaret Mexico on 2024/2/22
Gracias por elegirnos como su hotel destino en sus recientes vacaciones. Nos alegra saber que cumplimos con sus expectativas y esperamos darles la bienvenida nuevamente.

10/10 Excellent

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, highly recommend!! Great atmosphere, wonderful dining options & wonderful staff. I only gave it 4 stars for condition. Ceiling in our room was leaking & had to be moved. New room had bugs crawling up the drain (some kind of ant). The water slide at the pool nearby was not working.
Stayed 5 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/18
Thank you for choosing to stay with us during your recent vacation in the Mexican Caribbean. It is our priority to provide enjoyable experiences, and we appreciate your sincere feedback so we will be able to provide you with a wonderful experience next time you visit us!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/18
Thank you for making us part of an unforgettable vacation! We hope to see you back soon!

6/10 Okay

Nina

Stayed 3 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/20
Thank you for spending your recent holidays in our corner of paradise! We hope having the opportunity of hosting you back and provide you with an even more enjoyable vacation!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful
Stayed 10 nights in Jan 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/15
Thank you for making us part of your recent vacation in the Mexican Caribbean. We hope to have the pleasure of welcoming you back in the near future!

2/10 Terrible

Vinodkumar

Stayed 5 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/11
Thank you for spending your recent vacation with us. Our team works diligently to provide unforgettable experiences to our guests, therefore, we regret knowing that we did not meet your expectations. We sincerely hope you allow us to change your perception next time you visit us.

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel resort, It was very beautiful. Check in took a long time, and they try to rope you into some kind of meeting to sell you a membership. We skipped that because we have had a bad experience in the past with timeshare meetings putting a bad taste in our mouth about the place we're staying. So we decided we wanted to enjoy this one. Property was clean and beautiful. The restaurants were good. It was a little hard to get refills on your drinks at most meals(and I only drink water)... The disappointing thing was that all of the infinity pools, except for one hidden pool, were not working. They were all a foot lower than usual, It took away from the ambiance... We love that we could go to all the parks and we spent most of our days going to parks. Transportation was provided to the parks, It was a bit slow and found out later in the trip that walking was quicker, although a bit of a maze and not many good signs! We will probably be back and hopefully the pools will be fixed by then!
Stayed 5 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/10
Thank you for spending your vacation time in our corner of paradise! We are glad your overall experience was enjoyable, and we await to welcome you back soon and provide you with a wonderful experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/10
Thank you for making us part of an unforgettable experience! We hope to see you back soon!

10/10 Excellent

Aiden J

Stayed 4 nights in Feb 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/3/21
Thank you for spending your holidays in our marvelous hotel! We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Luis Felipe

Stayed 4 nights in Jan 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/3
Thank you for choosing to stay with us and making us part of a wonderful vacation! We hope to see you back soon!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My teen daughter and I took a "Girls Trip". It was so fun! Tons of dining options for my picky eater. We didn't see many other teens there. The river is beautiful and clean, but access to the ocean is rocky. You have to utilize the beaches by the river. The bottom level garden view room was AMAZING. Gorgeous, private view of the lush gardens and a hammock for relaxing.
Stayed 4 nights in Jan 2024
Response from Guest Service Hotel Xcaret Mexico on 2024/2/1
It is amazing to know that you and your daughter enjoyed your "girls trip" with us! We hope to see you back soon!