The property is breathtaking with so much to do and see.
Amanda Kathryn
於 2025 年 6 月住了 5 晚
10/10
Staff are very professional and friendly.
Guissella Yrene
於 2025 年 6 月住了 3 晚
10/10
Quit nice hotel and service. Easy access to all Xcaret parks.
Katsuyuki
於 2025 年 6 月住了 5 晚
10/10
Such a beautiful & wonderful experience! Hotel Xcaret Mexico is a place I would return again with my family.
Christina
於 2025 年 6 月住了 4 晚
10/10
Hotel was amazing and had everything we needed for our stay
Hugo
於 2025 年 5 月住了 4 晚
10/10
This is one of the most amazing resorts I have ever been to. We had an great time. The staff is wonderful and the food was over the top excellent!
Catherine
於 2025 年 6 月住了 6 晚
10/10
Maintenance is always working. Staff are always cleaning the sidewalks to make sure there are no leaves in the area.
Staff is very polite and are great!
Gin
於 2025 年 6 月住了 4 晚
8/10
Amazing hotel , excellent food but the staff is not that friendly they need to improve more on there service and add some activities, shows in the hotel for people like me that only wants to stay in, evenings are boring and long with nothing to do …
Ambar
於 2025 年 6 月住了 4 晚
10/10
La mejor comida y las atenciones de primera clase
Hanssen
於 2025 年 6 月住了 3 晚
10/10
AMAZING
Patricia
於 2025 年 6 月住了 4 晚
8/10
Pro’s
- Beautiful property! Aesthetically pleasing. Rooms are beautiful!
- Xplor, Xenses and Xenotes are all awesome! The excursions are definitely worth doing and worth the price!
Con’s
- room service wait time and quality was hit or miss. Getting them to answer the phone for it was also a challenge. We ordered one night around 9pm and were told it was about an 80-90 min wait! Like I’ll be asleep by then! And we were!
- Tub takes forever to fill and was not user friendly at all! Had to call service to figure out what we were doing wrong!
- Upselling as soon as you arrive - like I don’t want to attend a timeshare brief! This resort definitely has that timeshare feel compared to other resorts. When you check in they try to have you commit to a brief about joining the Xcaret destination club (timeshare) and when you check out they are trying to get you to book their deal to return by booking same day.
- Picture packages not all inclusive after spending so much money! There is a disconnect between the hotel and the parks. At the hotel we were told wait until the end to purchase your photo packages and then when we went to Xplor day 1 we were told we had to purchase the photo package there because they link to our helmets. So we listened but then the last day at the hotel we were told we should have waited so we could get the package deal and that it was too late since we already purchased at the park and that they have issues with this constantly! Yet nothing is being fixed!
Amethyst
於 2025 年 6 月住了 4 晚
10/10
The best
Silvia
於 2025 年 6 月住了 3 晚
10/10
Excelente
Adely
於 2025 年 6 月住了 3 晚
10/10
El mejor !
catherine beatriz
於 2025 年 6 月住了 1 晚
2/10
Natalie
於 2025 年 6 月住了 3 晚
10/10
Ana
於 2025 年 5 月住了 4 晚
10/10
Zhen
於 2025 年 5 月住了 5 晚
8/10
Food was good. Great for families.
Adriana
於 2025 年 5 月住了 2 晚
10/10
Restaurants could have been colder
Mayra
於 2025 年 5 月住了 4 晚
6/10
They need a lot of remodeling. The rooms are small the drawers didn't work properly..
I payed for a river view and they gave me a room looking to the palms
Rubi
於 2025 年 6 月住了 4 晚
10/10
Friendly staff! Beautiful property. Only downside is I wish they gave us a property map or had maps posted around the resort. I got lost way too many times
Natasha
於 2025 年 5 月住了 3 晚
6/10
The hotel was really good and also the parks but the food wasn’t as the last time I went. Also the remove alcoholic beverages for 2 complete days without previous warning and they made sit at a restaurant to be able to drink. Staff was really rude. I didn’t enjoy my stay.