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Grand Riviera Princess - All Inclusive

Photo gallery for Grand Riviera Princess - All Inclusive

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
12 outdoor pools, pool umbrellas, sun loungers

Grand Riviera Princess - All Inclusive的簡介

VIP Access

Grand Riviera Princess - All Inclusive

4.5 out of 5

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • 游泳池
  • 免費無線上網
  • 含早餐
  • 含停車
  • 全包
  • 空調

Cleaning and safety practices

  • 消毒清潔
  • 前後組旅客入住客房時間間隔 24 小時
  • 提供手部清潔用品
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710


  • 熱門景點El Camaleon Mayakoba Golf Course開車 9 分鐘
  • 熱門景點Grand Coral Golf Riviera Maya開車 10 分鐘
  • 熱門景點Punta Esmeralda Beach開車 15 分鐘
  • 機場Cancun, Quintana Roo (CUN-Cancun Intl.)開車 47 分鐘

Choose dates to view prices


Playa del Carmen

Located in Playa del Carmen, Grand Riviera Princess - All Inclusive is in the entertainment district and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Mamitas Beach Club. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Take an opportunity to explore the area for water adventures such as scuba diving.


  • 28 de Julio Square - 開車 8 分鐘
  • El Camaleon Mayakoba Golf Course - 開車 9 分鐘
  • Grand Coral Golf Riviera Maya - 開車 10 分鐘
  • Punta Esmeralda Beach - 開車 15 分鐘
  • Playa 88 - 開車 15 分鐘


  • Cancun Intl. Airport (CUN) - 47 min drive


  • Where to eat
  • Buffet Verde – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
  • La Hacienda – Theme restaurant with a bar offering Mexican cuisine. Serves dinner daily. Reservations required.
  • La Vaquería – Theme restaurant offering local and international cuisine. Serves dinner daily. Reservations required.
  • Mamma Mia – Theme restaurant with a bar offering Italian cuisine. Serves dinner daily. Reservations required.


Grand Riviera Princess - All Inclusive

Upscale property on the beach, with 12 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 674 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and plasma TVs with satellite channels. Balconies, room service, and free bottled water are among the other amenities available to guests.
Grand Riviera Princess - All Inclusive offers 674 accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. 30-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

6 outdoor tennis courts and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.


This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities



Kids' club

Supervised activities for children between 4 and 12 years old


Access to onsite nightclubs
Onsite live performances


Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.



  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 9 restaurants and 1 coffee shop/café
  • 9 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Access to nearby outdoor pool
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Canoeing
  • Children's pool
  • Fitness center
  • Full-service spa
  • Motor boating
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Family friendly

  • 12 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli


  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • Business center
  • Conference space (5425 square feet)
  • Meeting rooms


  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace


  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Beach towels
  • Designated smoking areas



  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Free rollaway beds


  • Free toiletries
  • Hair dryer
  • Towels


  • 30-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony


  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate sitting area
  • Turndown service

Similar properties

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Check-in from 3 PM - 10:00 PM
Express check-in
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 32
Express check-out


Front desk staff will greet guests on arrival


Staffed front desk


Pets not allowed


Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available




The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: USD 32 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and a first aid kit


Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work


Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu
Grand Riviera Princess - All Inclusive Playa del Carmen
Grand Riviera Princess All Suites Resort Spa All Inclusive
Grand Riviera Princess - All Inclusive All-inclusive property


Overall score and ratings


Very Good

Rating 5 - Excellent. 702 out of 1565 reviews
5 - Excellent 45%
Rating 4 - Good. 437 out of 1565 reviews
4 - Good 28%
Rating 3 - Okay. 218 out of 1565 reviews
3 - Okay 14%
Rating 2 - Poor. 107 out of 1565 reviews
2 - Poor 7%
Rating 1 - Terrible. 101 out of 1565 reviews
1 - Terrible 6%




Staff & service




Property conditions & facilities

2/5 Poor

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
This was the 5th time staying at the Grand Riviera Princess and definitely not staying there again! My Family Room bathroom toilet was clogged upon arrival had to call maintenance. The cleaning people left a dirty towel and tables were dirty. Also the Sports Bar and the Night Club from the Resort are temporary Closed due to the COVID restrictions. All of the bars close at 11pm SHARP through out the Resort. So if your looking to party until 4am that's not happening the whole state of Quintana Roo Closes at 11pm - Including night clubs and restaurants. Terrible service at the Buffets the staff take forever just to get you drinks.. or condiments. I'm a big tipper $... I get better drink service at the swim up bars and at the beach. If you want to book a restaurant at the resort the app reservation is bad. I was only able to book one restaurant during my 6 night stay. The Resort is very limited in the amount of people who can dine in the restaurant and reservations are limited. I booked a private tour online from "Happy Tours" and the Resort would not allow the the transportation company to pick us up at the Lobby. So we had to walk appx. 300 feet in order for us to get to our transportation. So if you do plan to book a private tour from an online or outside company you will have the same issue as I did.
Stayed 6 nights in Jul 2021

1/5 Terrible

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the worst resort to stay at. Everything is supposed to be included and yet I still found myself spending a lot more money than what I anticipated. The staff was extremely rude and it took about an hour JUST to check in. I do not recommend this resort at all. This resort is the reason why my trip was terrible.
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was nice to many pools at the property,nice gardens
Stayed 4 nights in Jul 2021

1/5 Terrible

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the absolute worse resort I’ve ever stayed at. Do not stay here. They say all inclusive but in reality had to pay for all my drinks. The staff is rude. Super unorganized. Everyone that stayed was also complaining about the same. No swim up bar. They want you to wear a mask in the pool. You have to pay $35 for the Covid test to come back home . Never in Mexico have i ever Paid for a Covid test at any resort. Not fo mention i had To hunt the staff down to figure out my results the day of my flight because nobody sent over my results. The staff complained about how many towels we asked for. Beds are so uncomfortable cheap sheets. There were holes in our curtains. Food is disgusting . We had to leave the resort every night for dinner and find a liquor store to purchase a bottle. Not to mention one of the staff members just randomly unlocked our room door while we were changing after we yelled out to hold on. I would Not recommend this place to anyone !! Worse vacation ever.
Stayed 4 nights in Jul 2021

3/5 Okay

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2021