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Reviews of Catalonia Playa Maroma – All Inclusive

4 out of 5
Catalonia Playa Maroma – All Inclusive
Carretera Federal 307 Km.306-250, Maroma, Playa del Carmen, QROO

Reviews

8.4

Very Good

Rating 10 - Excellent. 537 out of 1007 reviews" "
Rating 8 - Good. 272 out of 1007 reviews" "
Rating 6 - Okay. 102 out of 1007 reviews" "
Rating 4 - Poor. 52 out of 1007 reviews" "
Rating 2 - Terrible. 44 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amena

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is amazing!
Stayed 5 nights in Apr 2024

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect,the beach is very beautiful . The stuff is really friendly and nice . I don't have a bad word to say for this resort ! If there is 6 stars I will give them . Thank you !
Stayed 4 nights in Apr 2024

10/10 Excellent

Sergue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything! Beach is wonderful! Good food and service.Very unique place with wildlife in jungle.We will be back
Stayed 3 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/5/2
Dear Sergue, Thank you for taking the time to tell us about your recent stay at our hotel. We are very happy to know that you enjoyed Catalonia Playa Maroma and that we met your needs and expectations in general. Hope to see you soon, Catalonia Playa Maroma.

8/10 Good

Jillian Marie Tatro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was almost wonderful. Only problem we had was our AC, staff immediately came to fix it but it was the same after. We didn’t bother with it because we were rarely ever in there but it was fat at night
Stayed 6 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/30
Hi Jillian, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the great Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Excellent

LONG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good vacation experience, advantages: beautiful seaside, bar in the pool, coatis everywhere, enthusiastic staff, tropical rainforest-like scenery, delicious restaurants. Disadvantages: The toilet has no ventilation, no comb, and serious mosquito bites
Stayed 6 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Long, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Jose Carlos Crespo, Rockaway Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Top top resort
Stayed 5 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Jose, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 Good

Elise

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catalonia Playa Maroma is located on the most beautiful beach! The wedding we attended was beautifully done! The service and staff were great! The facilities did have a lot of bug & some cockroaches, however, this is to be expected in an indoor-outdoor living concept. The property does also require reservations for all of the restaurants, except the buffet. Overall, our experience at Catalonia Playa Maroma was amazing & we really enjoyed the resort!
Stayed 5 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Elise, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Excellent

Maria Del Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos una excelente estancia. Todos los servicios fueron increíbles y la gente a cargo súper amable con nosotros
Stayed 3 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hola María Del Carmen, queremos agradecerte por tomarte el tiempo de escribir esta reseña. Estamos encantados de poder cumplir con tus expectativas, y esperamos darte la bienvenida pronto para disfrutar del gran Caribe Mexicano.

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The brightly coloured 3 to 4-storey villas are so wonderful and a nestled in foliage, with the resort aiming to preserve as much of the natural environment and plants around the area as possible and the paths are beautifully lit, especially in the evenings. Staff at the resort are fantastic and work very hard to ensure everyone has a great time.
Stayed 13 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Alyssa, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Good

Heather

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catalonia is an absolutely gorgeous property. The hotel rooms are well maintained and I haven’t ever seen such attention to cleanliness of all facilities. The staff are all wonderful. So kind, welcoming and accommodating. The beach offered plenty of shade and tons of lawn chairs. However the water was incredibly rough (not the hotels fault) so we couldn’t enjoy the water. My only complaint was the food. We loved the Grill but found the other restaurants and the buffet mediocre at best. We had a very difficult time finding food options we liked. We really aren’t picky people but the food was an issue. The property has tons of wildlife and seeing them was such an experience. There is a resident monkey named Raul who posed for pictures, the caotis, wild boars and iguanas as well as birds and butterflies. My kids loved making friends by the beautiful pool. If the food was better this resort would easily be 5 stars. We will absolutely consider coming back on our next trip to Mexico.
Stayed 7 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Heather, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma

10/10 Excellent

Jodi Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the natural jungle feel of this resort. There are animals to see all over. The resort feels very peaceful and is fantastic for families. The food was great both at the buffet and at the restaurants. Lots of staples the kids like, but also theme nights to try something new. Spent a lot of time on the beach under the shade of palm trees. Will return!!!
Stayed 7 nights in Apr 2024
Response from What a wonderful review on 2024/4/25
Dear Jodi,We are very excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Royal Tulum, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction. Hope to see you soon, Catalonia Playa Maroma

6/10 Okay

Salvatore

Liked: Staff & service
Poor food
Stayed 7 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/30
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, and we hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Excellent

Paula S, E Amherst

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach. Delicious food. Great service. Wait staff on the beach is always a huge plus and they did it really well here. We will be back
Stayed 5 nights in Apr 2024
Response from Thank you very much on 2024/4/25
Dear Paula,We are very excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Playa Maroma, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction. Hope to see you soon, Catalonia Playa Maroma.

6/10 Okay

Aksana

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/30
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Excellent

Lyubov

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Мне все понравилось 😻
Stayed 5 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Здравствуйте, Любовь, мы хотим поблагодарить вас за то, что вы нашли время написать этот отзыв. Мы рады, что смогли оправдать ваши ожидания, и с нетерпением ждем возможности встретить вас в ближайшее время, чтобы насладиться великолепными мексиканскими Карибами.

10/10 Excellent

Marisol

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly, loved the walk to and from anywhere, the italian and grill restaurants were the best! All around, I would come back!
Stayed 7 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Marisol, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Patricia, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Good

Tamika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for our family trip. The room was clean and adequate size. The food options were vast and all very tasty. The beach access was easy and beautiful. Staff were also quite friendly and helpful. Our kids loved the pool. There were shallow areas and deeper areas and it was quite large so you didnt feel on top of anyone. The property is huge so if you are in a building closer to the pool prepare for a long walk to and from breakfast in the dining hall. It's a scenic walk so we didnt mind. Also, this may be a pro or a con depending but we loved the various wildlife around the facility.. particularly the Coatis, just watch your meal or they may steal it! It's not really walking distance to anything so you would need a car or tour bus if you want to go exploring outside of the resort. Good value for money
Stayed 3 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Tamika, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

8/10 Good

Michael A, Huntington

Stayed 5 nights in Feb 2024

4/10 Poor

Joanna

Stayed 5 nights in Apr 2024

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and great help!
Stayed 4 nights in Apr 2024
Response from Social Media Team on 2024/4/15
Dear Vanessa, I'm glad to hear you had an amazing stay! We hope see you soon!

10/10 Excellent

SHAWNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort property was beautifully surrounded by palm trees and overlooking the beach. Dining areas including buffet, sit down restaurants, and bars were nicely decorated. Pool and beach facilities were great.
Stayed 5 nights in Apr 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Shawna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 5 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Benjamin, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the glorious Mexican Caribbean.

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, absolutely beautiful beach with crystal clear water and white sand. Food was ok, not too many options but overall delicious. Room was very spacious and looked newly remodelled. 4 out of 5 overall
Stayed 7 nights in Mar 2024
Response from Social Media Team on 2024/4/15
Dear Anna,Sounds like you had a lovely time! It's great to hear that you enjoyed the beautiful beach and the spacious, newly remodeled room. Thanks for sharing your experience!

8/10 Good

Jason, San Clemente

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located on beautiful Maroma Beach. Power white sand with warm clear emerald green and blue water. Walking along the beach is beautiful and relaxing. The resort is largely in the jungle with a long path to the beach and pool area. Sit down restaurants are available if reservations are made in advance and the staff really are eager to please. The chefs would benefit from cooking lessons but are very eager to please and learn. The resort is remote and about 30 minutes from Playa Del Carmen making the resort a little remote and quiet.
Stayed 6 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Jason, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Excellent

Daniel William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, all the food, and options.
Stayed 6 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Daniel, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 Good

TING YU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, like live in a forest, with coati running around and birds chirping. Good WiFi and bars. A lots of choices in buffet, but a little hard to reserve for restaurants. We found the lost cellphone in lobby, thanks to the front desk and to the honest person who found it.
Stayed 3 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Ting Yu, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

2/10 Terrible

Mykola, Brooklyn

Traveled with family
Disliked: Property conditions & facilities
Payment is not equeal to quality of hotel.
Stayed 7 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/30
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, and we hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma

10/10 Excellent

Virginia Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful! So green so many palm trees wilds animals , the beach is amazing , white sand and the water is crystal blue , amazing for swimming . The people working there were very friendly . It was extremely quiet and peaceful considering they were booked out . There’s so much shade everywhere, so many palm trees on the beach for shade and plenty of lounge chairs and umbrellas around the pool. The food is excellent, buffet was great! The only negative thing I would point out is the wild raccoons there’s so many of them and they are so cute and entertaining but they mastered the skill of trying to steal people’s food around the pool and lunch areas , it made it difficult to enjoy your food there without having to hold your plate up high so they wouldn’t try and get it, forget putting your plate down next to your lounge chair , they’ll steal it and they’ll even get into your cups and drink your cocktails or smoothies . Your best eating in the restaurants . But honestly that’s the only negative thing we experienced, we are definitely going back next year.
Stayed 6 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Virginia, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 Good

Marsha Lynn, Rantoul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, food was excellent. Minor issues during stay, fridge not restocked, no coffee mugs in room for the first couple of days, wasn't given washcloths the entire stay.
Stayed 5 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Marsha, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

6/10 Okay

SANDRO

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Verny nice resort. The rooms are very clean and each day the room cleaning staff does a fantastic job. One thing that went wrong is the initial room we got the AC didn’t work. They switched us to another room within 1hr. Beach was fabulous! Palm trees and clean! The ‘quati’ raccoons though, they will steal your bag and food, fair warning.
Stayed 4 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/30
Thank you for your honest review, Sandro. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, although we are happy to know that you loved the resort, the rooms, and the beach.We hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Excellent

Arnold F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Arnold, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 Excellent

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We had an excellent vacation with a 6 and 3 year old. Absolutely perfect!
Stayed 7 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Anna, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

6/10 Okay

Howard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The resort location and property is gorgeous but the service was underwhelming, with inconsistency of the quality of food and beverages and hit and miss whether a service request would be fulfilled or not. It seemed as though the resort is going through staffing and training challenges at the present time.
Stayed 10 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/30
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, although we are happy to know that you loved the resort.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

8/10 Good

amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I did not receive my vip upgrade the property was nice. I had booked a deluxe king room and they told me I was being upgraded to a deluxe double queen which is not an upgraded room. It was disappointing to me that after I complained after check in someone from guest services called me 5 days in to my 7 day stay to tell me it was an upgrade which I disagreed with. Also once you get there to check in they ask you if you want to upgrade to privilege for an extra 10 dollars a day per person that gets you an extra restaurant to eat breakfast, lunch, and dinner special place to sit on the beach and half off a spa service. That should probably be part of the vip. I’m not sure why it’s a vip property-The room was still nice and the property was still good. The buffet was one of the best I’ve had at an all inclusive resort. Most of the staff were friendly. Also lots of wildlife.
Stayed 6 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Amy, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Excellent

Stephen

Stayed 6 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Stephen, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the glorious Mexican Caribbean.

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very hot and the property had a ton of shade. Very clean.
Stayed 7 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hi Lisa, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 Excellent

Christina, Santa ROsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and would stay again
Stayed 4 nights in Jan 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Christina, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

4/10 Poor

Tibor

Traveled with partner
Disliked: Staff & service
Me and my wife is a returning client after 10 years. Beach is still amazing and beautiful but some things in this resort changed to worse. We were surprised bathroom and toilet doesn't have ventilation. There is no place where to hang on wet towels. But what really disappointed us was staff service in buffet (except Alberto), staff service at snack bar Adelita and hygiene level at snack bar Adelita. They don't use dishwasher for glasses. I asked for glass of water, Humberto poured it to visibly dirty glass, then he poured water from this dirty glas to the clean one and gave it to me. I was speachless at this moment. Beach, pool chairs and tables were dirty from animals.
Stayed 8 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/30
Thank you for choosing to return to Catalonia Playa Maroma after 10 years, and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the beauty of our beach once again.However, we apologize for the issues you encountered during your stay. We take your feedback seriously and will address each concern with the relevant departments to ensure improvements are made.Your comments regarding the service at the buffet and Adelita snack bar, as well as the hygiene standards, are concerning and not reflective of our usual standards. We will investigate these matters further and take appropriate action to prevent such incidents from happening again.Your experience with the glass of water is unacceptable, and we apologize for any discomfort or inconvenience caused. This is not indicative of the level of service we aim to provide, and we will address this issue with our staff to ensure it does not happen again.We will also review our cleaning procedures for beach, pool chairs, and tables to ensure they meet the highest standards of cleanliness.Once again, we appreciate your feedback as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay at Catalonia Playa Maroma.

10/10 Excellent

Sabina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly resort
Stayed 4 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Sabina, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Yi, Toronto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 3 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Yi, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were super close to the pool which was wonderful
Stayed 8 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Roxanne, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was in a great location. The staff members made you feel like you were part of the experience. They were very accommodating. I also enjoyed the accessibility to local parks and recreation.
Stayed 6 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Eduardo, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

Christopher Brook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the integration of resort style modern amenities with a jungle and wildlife friendly environment. The staff were excellent and went above and beyond for any requests. Additionally, the attention to detail regarding food allergies was better than anywhere we've experienced.
Stayed 5 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Christopher, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 Good

Oleksandr, Willow Grove

Stayed 8 nights in Feb 2024
Response from Catalonia Playa Maroma on 2024/4/30
Hi Oleksandr, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the great Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma

6/10 Okay

mark whitney

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Catalonia Playa Maroma on 2024/4/30
Hi Mark, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

6/10 Okay

Jasna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, beautiful, well kept beach. One pool is not sufficient for the number of guests wanting to use it, not enough chairs and umbrellas. One more pool needed.
Stayed 10 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, especially when you were celebrating such a special occasion; although we are happy to know that you loved the resort, the beach, and the service provided by our staff.

10/10 Excellent

Ivan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 4 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Ivan, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week here and it was amazing. I had two massages by Araceli, the best l had in years. The food was great lots of restaurants to choose from. The Mexican was our favorite it was excellent as was the service. The place is gorgeous with lots of wildlife. The beach is like paradise lots of chairs. We will definitely be back.
Stayed 6 nights in Mar 2024
Response from Catalonia Playa Maroma on 2024/4/29
Hello Paul, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 Good

lyudmila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like coats
Stayed 9 nights in Feb 2024
Response from Catalonia Playa Maroma on 2024/4/30
Hi Lyudmila, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!