Strange story… We arrived at Alma Y Mar Suites to learn they did not have a room for us, despite the fact that we had made a reservation several months earlier. They had even messaged us earlier in the day asking what time we would arrive. We assured them that we would be arriving around 3 PM. But upon arrival, their system did not have a room for us. They offered to put us up in another hotel, but suggested that we would need to provide our own transportation to get there. After much insistence, the person at the desk finally agreed to pay for our cab fare, and actually walked with us to the street corner to hail and pay for the cab. Fortunately, this all worked out well, as the new hotel received us and provided a comparable room without any additional funds. So to the credit of the receptionist at Alma Y Mar, we were ultimately taken care of, albeit one hour later during the heat of the afternoon. My limited Spanish and her limited English made the situation more difficult, but we were thankful to be placed. Clearly, the management system of their room inventory needs some work.