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Alma y Mar Suites

Photo gallery for Alma y Mar Suites

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Balcony
In-room safe, individually decorated, individually furnished, free WiFi
In-room safe, individually decorated, individually furnished, free WiFi
In-room safe, individually decorated, individually furnished, free WiFi

Overview of Alma y Mar Suites

Alma y Mar Suites

3.0 star property

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
Map
Calle 26 Nte, Mza 59, Lt. 03, No. 320, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationMario Villanueva Stadium Madrid4 min walk
  • Popular LocationPlaya del Carmen Main Beach7 min walk
  • Popular LocationMamitas Beach Club7 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Choose dates to view prices

About this area

Playa del Carmen

Alma y Mar Suites is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Mario Villanueva Stadium Madrid - 4 min walk
  • Quinta Alegría Shopping Mall - 4 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Mamitas Beach Club - 7 min walk
  • Pier Navega - 8 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

About this property

Alma y Mar Suites

3-star Playa del Carmen hotel in Downtown Playa del Carmen, walk to Quinta Avenida
This hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. All rooms are individually decorated and offer free WiFi and ceiling fans. For a bit of entertainment, guests will have flat-screen TVs with cable channels, and other amenities include safes and showers.
Alma y Mar Suites offers 18 air-conditioned accommodations with safes and ceiling fans. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Airport shuttle available

Conveniences

  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property - September 2016

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

More

  • Individually decorated
  • Individually furnished
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Condohotel El Patio
Condohotel Patio
Condohotel Patio Condo
Condohotel Patio Condo El
CondoHotel El Patio Riviera Maya/Playa Del Carmen, Mexico
El Patio Apartments Apartment Playa del Carmen
El Patio Apartments Playa del Carmen
El Patio Hotel Playa del Carmen
El Patio Playa del Carmen
El Patio Hotel
Quinta Noraa
El Patio Hotel Suite

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 51 out of 149 reviews
5 - Excellent 34%
Rating 4 - Good. 55 out of 149 reviews
4 - Good 37%
Rating 3 - Okay. 29 out of 149 reviews
3 - Okay 19%
Rating 2 - Poor. 8 out of 149 reviews
2 - Poor 5%
Rating 1 - Terrible. 6 out of 149 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

3.2/5

Amenities

3.9/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Disliked: Cleanliness, amenities
The room had a foul smell and was extremely dusty. Luckily i was only there for 1 night. This is definitely a 2 star property at best. Try soul beach or hacienda paradise for a similar price
Stayed 1 night in Mar 2022

2/5 Poor

Traveled with partner
Disliked: Amenities, property conditions & facilities
I knew because of the price this would not be a 4 star hotel Which was fine but what wasn't fine was the fact that the first room they put us in smelled like sewer and mold so I asked to be moved. Once we moved to different room that had a balcony thank goodness so we could leave the windup open to elevate the constant smell of the sewer. There were nit blankets for the bed only a top sheet, no hot water in the bathroom sink and when we asked for more towels we were told there weren't any because the maids had not brought them back from the laundry. When we are going to the beach we asked for beach towels which the info on the hotel said were included we were told there weren't any. The only thing good about this hotel is the location it's right in the middle of the tourist strip on 5th other then that it's not worth the price.
Stayed 7 nights in Feb 2022

1/5 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
THEFT from housekeeping. I hate to leave a review like this, but feel like it's important to note. Everything was good here, until I realized cash was missing from my bag on the last day. No one was in my room except housekeeping. I understand I should've put my cash in the safe, but still, there is no other explanation than someone who worked there stole. I'm certain. The hotel wouldn't do anything about it, and it definitely put a damper on my stay here.
Stayed 7 nights in Jan 2022

3/5 Okay

Traveled with family
Strange story… We arrived at Alma Y Mar Suites to learn they did not have a room for us, despite the fact that we had made a reservation several months earlier. They had even messaged us earlier in the day asking what time we would arrive. We assured them that we would be arriving around 3 PM. But upon arrival, their system did not have a room for us. They offered to put us up in another hotel, but suggested that we would need to provide our own transportation to get there. After much insistence, the person at the desk finally agreed to pay for our cab fare, and actually walked with us to the street corner to hail and pay for the cab. Fortunately, this all worked out well, as the new hotel received us and provided a comparable room without any additional funds. So to the credit of the receptionist at Alma Y Mar, we were ultimately taken care of, albeit one hour later during the heat of the afternoon. My limited Spanish and her limited English made the situation more difficult, but we were thankful to be placed. Clearly, the management system of their room inventory needs some work.
Stayed 1 night in Feb 2022

1/5 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2022