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El Patio Hotel

3.0 star property
Hotel in Playa del Carmen, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for El Patio Hotel

Front of property
Exterior
Daily continental breakfast (USD 5.7 per person)
View from room
Superior Suite, 2 Bedrooms, City View | Private kitchen
Travelers at Alma y Mar Suites are near Playa del Carmen Main Beach and Mamitas Beach. The property offers in-room WiFi and an outdoor pool. Staff provide helpful tour and ticket assistance for seamless vacation planning.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi

About the neighborhood

Map
Calle 26 Nte, Mza 59, Lt. 03, No. 320, Playa del Carmen, QROO, 77710

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

About this property

El Patio Hotel

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, El Patio Hotel has plenty to offer. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Outdoor pool access nearby
  • Continental breakfast (surcharge), express check-out, and tour/ticket assistance
  • Smoke-free premises, luggage storage, and outdoor furniture
  • Guest reviews speak highly of the first-rate property condition
Room features
All guestrooms are individually furnished, and have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 10:00 AM to 10:00 PM (USD 120 per day)
  • Street parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: USD 5.70 for adults and USD 5.70 for children

Things to do

  • Outdoor pool (guest access)

Family friendly

  • Access to nearby outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Built in 1999
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 4:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 meters) away.

Access methods

Front desk (limited hours), lockbox

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 5.7 for adults and USD 5.7 for children
  • Nearby parking fee: USD 120 per day (33 ft away; open 10:00 AM to 10:00 PM)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Cashless transactions are available
Heating is not provided
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Condohotel El Patio
Condohotel Patio
Condohotel Patio Condo
Condohotel Patio Condo El
CondoHotel El Patio Riviera Maya/Playa Del Carmen, Mexico
El Patio Apartments Apartment Playa del Carmen
El Patio Apartments Playa del Carmen
El Patio Hotel Playa del Carmen
El Patio Playa del Carmen
El Patio Hotel

Frequently asked questions

Does El Patio Hotel have a pool?

Yes, this property has outdoor pool access.

Is El Patio Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at El Patio Hotel?

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at El Patio Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is El Patio Hotel located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Mamitas Beach, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are also within 6 mi (10 km).

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Reviews

El Patio Hotel Reviews

7.6

Good

8.4

Cleanliness

9.2

Location

8.2

Staff & service

7.8

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 67 out of 196 reviews
Rating 8 - Good. 65 out of 196 reviews
Rating 6 - Okay. 35 out of 196 reviews
Rating 4 - Poor. 14 out of 196 reviews
Rating 2 - Terrible. 15 out of 196 reviews

Reviews

8/10 Good

Niles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value and great location
Stayed 3 nights in May 2023

10/10 Excellent

Yarileidy

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and attentive staff. Enjoyed every moment of my stay at Alma y Mar.
Stayed 4 nights in Dec 2022

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Convenient and clean. Bathroom did not match the pictures.
Stayed 1 night in Feb 2024

2/10 Terrible

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stinky
Stayed 1 night in Oct 2023

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
What I don’t like is that after 9 pm there was no water. I tried to contact the hotel but never got an answer back. Bedsheets were stained. What I did like is that it was close to everything.
Stayed 3 nights in Dec 2023

2/10 Terrible

Julian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my worst experience.
Stayed 1 night in Oct 2023

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service
On checkin we found a somewhat accommodating reception by the manager who ended up moving us to the building next door. At the time I was impressed as the building next door was much nicer than the Alma and Mar building. From there it kind of went downhill. They only provide one key and they have almost no reception presence. We ended up getting locked out of the hotel late at night when I had to leave the key with my son in the room. I called the building. Their response was “wait until another guest comes and then sneak in the door behind them.” After 40 minutes I ended up having to do just that. Second issue: There was NO internet in the room and not only did my daily reminders of that fact to hotel staff go unanswered, the manager actually started yelling at me on the third day of my request. I know. First world problems right? lol anyway. I pushed my flight back a day but I decided it was more pleasant to pay more money at another hotel AND repack AND move hotels AND unpack again rather than extend my stay for a single night. that pretty much says it all.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El check in muy rápido
Stayed 2 nights in Mar 2024

4/10 Poor

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Maria Zenaida

Stayed 6 nights in Dec 2023

10/10 Excellent

Blanca daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felicidades

Todo excelente, sin duda volveré a este hotel con mi familia
Stayed 1 night in Dec 2023

6/10 Okay

Felipe

Liked: Cleanliness
Stayed 3 nights in Dec 2023

6/10 Okay

Desiree

Liked: Amenities, property conditions & facilities
Mir wurde per WhatsApp mitgeteilt wo der Schlüssel ist und alles weitere, da das hotel keine 24 Stunden Rezeption hat (nur ca 3 Stunden am Nachmittag war jemand im Hotel). Das Hotel liegt direkt an der 5th Avenue trotzdem ist es im Verhältnis ruhig. 4 Minuten bis zum Strand. Zimmer sind groß und mit Kühlschrank, Mikrowelle und kleiner Elektro-Kochplatte ausgestattet. Zimmerreinigung nur auf Anfrage, die Besitzerin ist per WhatsApp immer zu erreichen, den Pool hab ich nicht gefunden. War 6 Tage dort, würde wieder kommen.
Stayed 5 nights in Nov 2023

4/10 Poor

Alexis

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene una excelente ubicación y una grandiosa amabilidad en la recepción por parte de la señorita Michelle, al igual que la limpieza impecable por parte de la camarista Araceli y la excelente atención por parte de la ama de llaves, Rusi.

10/10 Excellent

erick elias

Liked: Cleanliness, staff & service, property conditions & facilities
Bien ubicada
Stayed 3 nights in Aug 2023

8/10 Good

Claudia

Liked: Property conditions & facilities
Es un hotel muy bien ubicado y los espacio son agradables, es decir es bonito el lugar. Solo que hay muchas escalera que subir. Otro aspecto que destacar es que solo una de la habitaciónes tiene clima. En la otra solo hay ventilador. No tuvimos problemas con otras cosa y la chica que nos atendió, Michelle fue amable y dispuesta a ayudar. A pesar de que una habitación tenía solo ventilador si se refrescaba con el clima de la habitación principal. Otro aspecto es que tiene cocineta. Lo que si faltaba era una olla para calentar agua. Y no estaría mal que dejarán un trapito y un sácate para lavar trastes. Otro aspecto importante es que está ubicado en la quinta avenida y es una sona de mucha algarabía y ruido. Del lado del balcón se oye mucho el ruido, si no tienes problemas con esto, está muy bien. Los camas bien, solo que son firmes, los blancos bien. Y te dejan las llaves para que entres y salgas a la hora que sea.
Stayed 3 nights in Jul 2023

10/10 Excellent

Ana Cecilia

Stayed 1 night in Jul 2023

10/10 Excellent

salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable experiencia
Stayed 2 nights in Jun 2023

4/10 Poor

Steven

Stayed 8 nights in Jun 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service
A grandes rasgos esta bien el lugar, pero no cuenta con estacionamiento el cual tienes que estacionarte en la calle y tanto tienes que pagar por él como el riesgo de que le pase algo a tu auto. Un pequeño detalle que ocurrió, es que en la zona del baño habia hormigas pequeñitas, que si bien no hacian nada si era algo incomodo que no pudoeras dejar tus articulos de aseo personal ahi. A favor del lugar, es que tiene un desayuno continental incluido, el restaurantes esta cerca del lugar y la verdad aunque no es una porcion muy grande, si quedas satisfecho para iniciar tu dia, ademas de la atencion buenisima tanto en el hotel como en el restaurante.
Stayed 5 nights in Jun 2023

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Las instalaciones son muy viejas Hay mucho ruido de las demás habitaciones Son demasiado pequeñas y anticuadas Las escaleras están muy peligrosas No existen señalamientos informativos No hay recepción
Stayed 4 nights in May 2023

10/10 Excellent

Arantza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, a unos pasos de la Quinta Avenida con todos los restaurantes y tiendas al alcance. Las instalaciones cumplen con lo que prometen. El alojamiento es sencillo pero perfecto si no eres muy exigente, la limpieza se hace diario. Puedes entrar y salir a la hora que desees porque te proporcionan llaves de la entrada. Un súper plus que en todas sus reservas te ofrecen desayuno continental incluido en un restaurante cercano al hotel. Sí recomiendo el alojamiento y volvería a hospedarme aquí.
Stayed 2 nights in Apr 2023

8/10 Good

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
El hotes esta a 6 minutos de la playa. Restaurantes y tiendas ahi muchisimas porque esta a un minutos de la quinta avenida. Bruno fue muy amable. Araceli la chica que limpiaba nuestra recamara ase un exelente trabajo muy amable y nuestro cuarto estubo muy limpio. Lo malo al lado del cuarto ay un restaurante y toda la noche se olle ruidos y voses,les recomindo que lleven tapones para los oidos para que puedan dormir. Muchas gracias Bruno y Araceli Muchas bendiciones.😘😘😘
Stayed 7 nights in Apr 2023