4/10 不太好
Gheorghe
家庭旅遊
2025 年 8 月 7 日
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
I booked this hotel through Expedia, and while there were a few good aspects, my overall experience was quite disappointing.
What I liked:
The location is convenient and close to many attractions.
The hotel is clean and well-maintained.
The food was acceptable — not bad, but not impressive either.
What I didn’t like:
There is a daily fee for using the in-room safe, which feels unreasonable for a hotel in this category.
The room did not have an iron, which is a basic amenity I expected.
Beach chairs and umbrellas are not included — you have to pay extra for them, even though this was not made clear during booking.
However, the most frustrating part of my stay was a serious issue with the reservation. I booked and paid for an All Inclusive package via Expedia, but upon arrival, the hotel claimed I only had Half Board.
To make matters worse, the confirmation email from Expedia did not clearly state the meal plan included in the reservation. It only listed the room type, the number of guests, and my name — no mention of whether it was All Inclusive or Half Board.
This lack of transparency resulted in me being denied the services I had paid for. I felt misled and extremely disappointed. I trusted that Expedia would provide all the essential booking details, and I was not expecting to have to dispute what should have been a straightforward All Inclusive stay.
I strongly advise future travelers to double-check every single detail of their reservation.
Gheorghe
於 2025 年 8 月住了 3 晚
