I have stayed at this hotel many times. This most recent time, I reserved an upper floor room on Expedia. Upon arrival, I was given a room on the first floor. I asked the receptionist why I hadn't been given an upper floor room, as I'd reserved. She said that there were none available because the hotel was full. When I went to the assigned room, I discovered that it was right across from the pool, and it was very loud due to all the kids playing in the pool. I called the front desk, and a different receptionist answered. I requested a room change due to the pool noise, and also stated that I'd requested a 2nd floor room. She was able to change me to a 2nd floor room on the opposite side of the complex from the pool. Aside from this initial snafu, everything else was fine. I especially like the spacious rooms which all have microwave ovens and refrigerators. The included hot breakfast is wonderful.