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Reviews of Sunrise Ridge Resort

3 out of 5
Sunrise Ridge Resort
2301 Ridge Road, Pigeon Forge, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 564 out of 938 reviews" "
Rating 8 - Good. 228 out of 938 reviews" "
Rating 6 - Okay. 86 out of 938 reviews" "
Rating 4 - Poor. 42 out of 938 reviews" "
Rating 2 - Terrible. 18 out of 938 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean,up-to-date and decorated tastefully. The grounds around the area we’re very clean and well kept the pools and the hot tub were clean as well. Very pleasant place to stay. We would definitely stay there again. Beautiful view.
Stayed 4 nights in Apr 2024
Response from Connie on 2024/4/26
Thank you so much for your review. We really appreciate your feedback and hope to see you again!

10/10 Excellent

Kellie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private and quiet but also a short drive to the Island and other shipping areas.
Stayed 3 nights in Mar 2024
Response from Connie on 2024/4/22
Thank you so much for your review. We really appreciate your feedback and hope to see you again!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Connie on 2024/4/26
Thank you for your review. We appreciate your feedback and hope to see you again!

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean, more of an apartment than a hotel. No housekeeping. Looks recently redone. Would recommend!
Stayed 3 nights in Apr 2024
Response from Connie on 2024/4/19
Thank you so much for your review. We really appreciate your feedback and hope to see you again!

10/10 Excellent

Judy, Hartselle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front when we checked in was really friendly and great!!
Stayed 3 nights in Apr 2024
Response from Connie on 2024/4/14
Thank you so much for your review. We really appreciate your feedback!

6/10 Okay

Dorothy

Very convenient location
Stayed 3 nights in Apr 2024
Response from Connie on 2024/4/14
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect quiet mountain top retreat! Very close to everything but yet far enough away for quietness!
Stayed 4 nights in Apr 2024
Response from Connie on 2024/4/14
Thank you so much for your review. We really appreciate your feedback and hope to see you again!

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience. The room was perfect! Had the most perfect view of the mountains! Trust me if you book and want a great view ask for building 2-4th floor! You wont regret it!
Stayed 3 nights in Apr 2024
Response from Connie on 2024/4/13
Thank you so much for your review. We really appreciate the feedback and hope to see you again!

10/10 Excellent

Palina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Connie on 2024/4/14
Thank you for your review. We really appreciate your feedback and hope to see you again!

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was great who I interacted with! Very friendly! Couch and chair was out dated in living room. Chair was very worn. Rugs were old. One of the Light Bulbs in bathroom were flickering had to take out which didn't give much lighting. No light over shower area, so was dark. There was no dvd player as they said, I would not have watched it…but I did let them know as I did not want to be blamed for taking a dvd player. Overall the place was clean and I would definitely go back and stay. Loved the convenience of having a kitchen. Was quiet and had the most beautiful view from the balcony!!!
Stayed 4 nights in Apr 2024
Response from Connie on 2024/4/8
Thank you for your review. We are in the process of our refurbishment project and have completed building #2 and will be moving on to building #3 later on this year. We do appreciate your patients while we strive to complete this. We hope to see you again!

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Apr 2024
Response from Connie on 2024/4/8
Thank you for your review. We appreciate your feedback and hope to see you again!

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have read several reviews on this place but I would like to say don't always believe what you read we had a beautiful clean up to date little cottage will stay there again thanks Nicole and Donne
Stayed 2 nights in Apr 2024
Response from Connie on 2024/4/8
Thank you so much for you review. We really appreciate your feedback and do hope to see you again!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy Sunrise Ridge. We've stayed the multiple times. It is within 10 minutes of everything on Pigeon Forge.
Stayed 3 nights in Mar 2024
Response from Connie on 2024/4/5
Thank you so much for your review. We really appreciate your feedback and hope to see you again!

8/10 Good

Jarrett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to Dollywood and other attractions. Facility was clean but a little dated. Would recommend and book again.
Stayed 3 nights in Mar 2024
Response from Connie on 2024/4/4
Thank you for your review. We appreciate your feedback and hope to see you again!

10/10 Excellent

Nnegadi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, Quiet environment, Enough house keeping items.
Stayed 3 nights in Mar 2024
Response from Connie on 2024/3/31
Thank you so much for your review. We really appreciate you and hope to see you again!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Connie on 2024/3/30
Thank you so much for your review. We really appreciate it and hope to see you again!

6/10 Okay

Ryan

Stayed 2 nights in Mar 2024
Response from Connie on 2024/4/19
Thank you for your review. We appreciate your feedback and hope to see you again!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Connie on 2024/3/26
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was very close to everything in pigeon forge. Plenty of beds two twin beds upstairs then two bedrooms downstairs. Staff very friendly and discounted tickets onsite. Would definitely stay again
Stayed 2 nights in Mar 2024
Response from Connie on 2024/3/25
Thank you so much for your review. We really appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Great Service and very clean. Property is little dated interior and exterior, but still nice enough for the price.
Stayed 3 nights in Mar 2024
Response from Connie on 2024/3/22
Thank you for your review. We are in the process of our refurbishment project and have completed building #2. We will be working on building #3 later on this year. We appreciate your patients as we work to complete this project and do hope to see you again!

8/10 Good

Alisha L.

Liked: Amenities, property conditions & facilities
Conviene and clean
Stayed 3 nights in Mar 2024
Response from Connie on 2024/3/19
Thank you for your review. We appreciate your feedback and hope to see you again!

2/10 Terrible

Holly

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Connie on 2024/3/18
Thank you for taking time to give a review. We appreciate your feedback.

2/10 Terrible

Connie, Griffin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We had a terrible experience here. Do not let them put you in building three. It is old, we had problems with the commodes. Water drainage problems in the showers carpets were stained. It is the worst room I have ever stayed in. They say they are updating it later this year but for now, they do not need to be renting out these rooms.
Stayed 3 nights in Mar 2024
Response from Connie on 2024/3/15
Thank you for your review. We are in the process of our refurbishment project and have completed building #2. We will be moving on building #3 later on this year. We appreciate your patients!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
This was a fabulous place
Stayed 3 nights in Mar 2024
Response from Connie on 2024/3/12
Thank you so much for your review. We really appreciate your feedback and hope to see you again!

6/10 Okay

Lisa, Roanoke

Traveled with family and small children
Liked: Staff & service
Older resort, needs some updating done. Indoor pool needs to be drained and bleached and cleaned thoroughly! It was nasty! The condo is spacious but needs updated.
Stayed 2 nights in Mar 2024
Response from Connie on 2024/3/11
Thank you for your review. We are in our refurbishment process and have completed building #2 already. We will continue on with the rest of the Resort as time permits. We appreciate your patients as we complete this process. We hope to see you again!

10/10 Excellent

Johnna

Liked: Cleanliness, staff & service, property conditions & facilities
Would come back again.
Stayed 3 nights in Mar 2024
Response from Connie on 2024/3/9
Thank you so much for your review. We really appreciate your feedback and look forward to seeing you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Location ,
Stayed 3 nights in Mar 2024
Response from Connie on 2024/3/10
Thank you for your review. We really appreciate your feedback and hope to see you again!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Connie on 2024/3/5
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

4/10 Poor

India

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We have come here for years, however it has been bought by Hilton grand vacations and since then it has went way down. They haven’t put in money into the property. All the poles are rusting around the property, the banisters, the stairs. The indoor pool was dirty and the area wasn’t clean. The room was old and run down. The mattress on the pool out sofa had urine and blood stains. We were supper disappointed in our stay this time and do not plan to return unless Hilton puts money into the resort.
Stayed 1 night in Mar 2024
Response from Connie on 2024/3/3
Thank you for your review. We will address your concerns with our Housekeeping and Maintenance Teams. Thanks again for taking the time to give us a review.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, beautiful condo, friendly staff.
Stayed 2 nights in Dec 2023
Response from Connie on 2024/2/20
Thank you for your review. We really appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Nikesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was magical! The patio was spacious, the room was clean and warm, the kitchen was great and full size refrigerator and dishes. Bathroom clean and plenty of towels. Front desk was knowledgeable and friendly.
Stayed 3 nights in Feb 2024
Response from Connie on 2024/2/14
Thank you so much for the wonderful review and for staying with Sunrise Ridge. We hope to see you again!

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great property clean, convenient yet away from the busy of town. Would definitely stay again.
Stayed 3 nights in Feb 2024
Response from Connie on 2024/2/11
Thank you for your review and for staying with Sunrise Ridge. We hope to see you again!

10/10 Excellent

Quashetta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from Connie on 2024/2/11
Thank you for your review and for staying with Sunrise Ridge. We hope to see you again!

10/10 Excellent

angela

What a great room and a fantastic view
Stayed 3 nights in Feb 2024
Response from Connie on 2024/2/6
Thank you for staying with Sunrise Ridge. We really appreciate your feedback and hope to see you again!

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
There was a trail that lead to the pool and hot tub area that was poorly lit, several lights were out. There was railing that had broke off and laying down on the ground. The trail was very rough with several wash out places and electric conduit was exposed leading to possible trip hazard. The over growth stretched into the trail also making it hard to navigate.
Stayed 2 nights in Dec 2023
Response from Connie on 2024/1/25
Thank you for staying with Sunrise Ridge. We appreciate your feedback and will address your concerns with our Maintenance Teams. We hope to see you again!

10/10 Excellent

adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Dec 2023
Response from Connie on 2024/1/24
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Connie on 2024/1/22
Thank you for staying with Sunrise Ridge. We really appreciate your feedback and hope to see you again!

6/10 Okay

john, sunrise

Traveled with family
Liked: Staff & service
Definitely a go to property it’s just a little dated.
Stayed 5 nights in Dec 2023
Response from Connie on 2024/1/12
Thank you for staying with Sunrise Ridge. We are in our refurbishment project and have completed Building #2 and will move on to Building #3 later this year. We do appreciate your patients as we continue to complete this project and hope to see you again!

10/10 Excellent

vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, check in and out was easy
Stayed 2 nights in Dec 2023
Response from Connie on 2024/1/9
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Cliff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location off the beaten path.
Stayed 4 nights in Jan 2024
Response from Connie on 2024/1/12
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

8/10 Good

DHAVAL

Traveled with family and small children
Liked: Staff & service
Cleaning would have been better
Stayed 2 nights in Dec 2023
Response from Connie on 2024/1/9
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Connie on 2024/1/9
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Anais

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Connie on 2024/1/8
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Holly

Stayed 3 nights in Dec 2023
Response from Connie on 2024/1/9
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This was an excellent stay, it is so perfectly located. We went for new years eve at the Island and it's so close. Service is excellent and everything clean and in order. Love it, and will stay again.
Stayed 4 nights in Dec 2023
Response from Connie on 2024/1/8
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
i enjoyed my stay. i have no complaints. i will stay again. reasonably priced as well
Stayed 5 nights in Dec 2023
Response from Connie on 2024/1/8
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Jazzmine

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Connie on 2024/1/8
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

Derick, Elizabethton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fireplace, good space, and nice balcony. Water pressure was very low and carpet had seam rips full length.
Stayed 2 nights in Dec 2023
Response from Connie on 2024/2/6
Thank you for staying with Sunrise Ridge. We will address your concerns and hope to see you again!

10/10 Excellent

Grover

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation
The view was amazing.
Stayed 3 nights in Dec 2023
Response from Connie on 2024/1/8
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoying myself
Stayed 3 nights in Dec 2023
Response from Connie on 2024/1/8
Thank you for staying with Sunrise Ridge. We appreciate your feedback and hope to see you again!