This location said Hamton Inn & Suites by Hilton w/ Best Western key cards...are they the same? We had 4-night suite stay in July @ $1000 total. July temps was in 90s/heat index over 100... 3 out of 4 nights...room was at a musty 75 degrees ...with no air working. The toilet barely flushed as well...you would need to hold hsndle down for at least 10 seconds before it would flush. They eventually accommodated us to a new room. The new room was a meat locker at 62 degrees. I was afraid to touch the damn thermostat...I was grateful...but New room had a dirty wash cloth still hanging above shower..the shower itself was beyond needing repairs. With major cracks and the shower head busted out of the wall. The dishwasher was all busted up at the bottom. The desk lamp did not work. There was a big wad of human hair under the foot if the sude table.The arm chair was thread bare. I mean, obvious rips!
The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky.
The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton.
I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.
Justin
於 2025 年 7 月住了 4 晚
4/10 不太好
Penny
親子旅遊
2025 年 7 月 5 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Very outdated,carpets so old and dirty
Penny
於 2025 年 7 月住了 2 晚
10/10 有夠讚
debra,harrisonburg
2025 年 7 月 3 日
debra
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Patricia
情侶出遊, 寵物同遊, 家庭旅遊
2025 年 7 月 1 日
喜歡:整潔度、員工素質和住宿環境和硬體
Location off the road made it more private while located near attractions
Patricia
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Jessica
家庭旅遊
2025 年 6 月 23 日
喜歡:整潔度、設施服務和住宿環境和硬體
This was an extremely clean and well kept Hampton Inn! Staff that I interacted with at the front desk were helpful and professional at check in & check out.
The associate even helped link my stay to my Hilton Honors account for me. Check in & check out was such a smooth process. My daughter, mom, & I used this stay for a girls getaway weekend & the suite we had was perfect! The pool was well maintained & enjoyed by our family & others as well with no rough or coarse behavior. Breakfast had a variety of options & the only downside to it was the scrambled eggs were cooked too much for my liking. But there were different options to eat each day. The next morning my daughter was thrilled having the option of gravy & biscuit as well as chicken tenders for a unique & kid friendly source of protein.
Jessica
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Rachel
2025 年 6 月 16 日
喜歡:整潔度、員工素質和住宿環境和硬體
It was great
Rachel
於 2025 年 6 月住了 1 晚
4/10 不太好
Larry Or Doreen,Crown Point
情侶出遊
2025 年 6 月 12 日
喜歡:整潔度和住宿環境和硬體
Pretty nice, but had to go to the 4th floor to find an ice machine that was working. We were on the first floor and shower had no pressure. It was like being in a light rain. Had to join Hilton Honors to get wifi, even though advertising gave the impression it was included. Breakfast was OK except i really wanted some scrambled eggs and the had some concoction with mixed vegetables. I wound up having a waffle.
Oh- i almost fogot, the person that checked us in acted like it was a chore and she wasn't very happy that we disturbed her.
Larry Or Doreen
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Sheri
家庭旅遊
2025 年 5 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The breakfast staff were superb!! Very kind!! Everything was clean and comfortable!
Sheri
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Lewis
家庭旅遊
2025 年 5 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Needs firmer pillows
Lewis
於 2025 年 5 月住了 2 晚
10/10 有夠讚
Dana
2025 年 4 月 25 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dana
於 2025 年 4 月住了 2 晚
6/10 一般般
Gary M
家庭旅遊
2025 年 4 月 12 日
喜歡:整潔度、員工素質和住宿環境和硬體
Room 300
The room was clean but I have to say the coffee pot was terrible. I don't know about the other bed but the one I slept in has springs that made noises and I could feel them. Makes for a restless night of supposedly sleep.
Gary M
於 2025 年 4 月住了 2 晚
4/10 不太好
Toni
親子旅遊
2025 年 4 月 5 日
不喜歡:員工素質和設施服務
Let me start by saying I have stated hamptonninn all over the place and this was not the best one I’ve stayed at We drove for hours to get to the Hampton in our check in time was 3 when we got there our room was not ready and was told to come back in an hour or hour and a half and the clerk there was not very friendly we came back in just over an hour and checked in we came on a specific budget. So we got a room with a kitchenette. The 1nd night we were there we were going to cook dinner for the 6 of us and the stove top was not working. I called the front desk they said no one was there that could look at it so we had to get dinner out which cost over a hundred dollars that we had not planned for then I broke a class and asked if I could possible get a broom. I was told she didn’t have no one to get me one. So I just do the best I could to get what I could up. We arrived on a Saturday not one time did they come in our room to tidy it up like get the trash or anything. They did leave towels the 3nd day outside our door. Finally our last full day there they came in to bring towels and get the trash and vacuum I was just so disappointed in the unfriendliness of the staff when I went to check out the clerk was on the phone and mouthed to me he would send an email I can assure you I won’t be back to this Hampton inn.
Toni
於 2025 年 3 月住了 5 晚
10/10 有夠讚
真實旅客
商務旅客
2025 年 3 月 25 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great last-minute stay!
Guest Services was super nice. Great place to stay in Pigeon Forge.
真實旅客
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Randy
家庭旅遊
2025 年 3 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Short stay
Stay was fine shower is a little small grab bar is in the way but I understand why it’s there.
Randy
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Elisa
2025 年 3 月 16 日
Elisa
於 2025 年 2 月住了 1 晚
8/10 不錯哦
Shirley,Essex
情侶出遊
2025 年 3 月 9 日
喜歡:員工素質和住宿環境和硬體
Staff were very nice. Cupboard door where fridge is was broken.
Shirley
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Kathleen,Cincinnati
情侶出遊
2025 年 3 月 3 日
喜歡:整潔度、員工素質和住宿環境和硬體
Front desk was very friendly and kept everything in order and fast on che k out.
Kathleen
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Ernest
家庭旅遊
2025 年 3 月 2 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ernest
於 2025 年 3 月住了 1 晚
8/10 不錯哦
Marty
2025 年 2 月 19 日
Marty
於 2025 年 2 月住了 2 晚
8/10 不錯哦
Amelia
2025 年 2 月 9 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience!
Excellent stay. Clean and updated. Friendly staff. There’s a little room for improvement in the comfort of the mattress. Used to foam mattress at home.
Amelia
於 2025 年 2 月住了 2 晚
6/10 一般般
Desiree
2025 年 1 月 11 日
不喜歡:整潔度
Desiree
於 2024 年 12 月住了 3 晚
10/10 有夠讚
Edgar,Pilot Mountain
2025 年 1 月 1 日
喜歡:整潔度、員工素質和住宿環境和硬體
Edgar
於 2024 年 12 月住了 3 晚
10/10 有夠讚
Thomas
2024 年 12 月 27 日
喜歡:整潔度、員工素質和住宿環境和硬體
Thomas
於 2024 年 12 月住了 1 晚
10/10 有夠讚
Matt
家庭旅遊
2024 年 12 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property is dated, but maintained.
The hotel staff were accommodating and helpful. For the price I believe there's better options