Novotel Phuket Kata Avista Resort And Spa

5.0 star property
Luxury resort with 3 outdoor pools and a full-service spa

Choose dates to view prices

Photo gallery for Novotel Phuket Kata Avista Resort And Spa

Exterior
Superior Room, 1 King Bed, Balcony, Pool View | 1 bedroom, hypo-allergenic bedding, down comforters, memory foam beds
Family Suite, 1 King Bed, Balcony, Sea View | View from room
Aerial view
Children's activities
Just minutes from Kata Beach and Big Buddha, Novotel Phuket Kata Avista Resort And Spa offers a peaceful retreat. Enjoy international dishes at En Vogue Restaurant, three outdoor pools with a swim-up bar, a children's pool with waterslide, helpful staff, and onsite spa treatments.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
The current price is NT$2,619
NT$3,109 total
includes taxes & fees
Nov 6 - Nov 7

Room options

Available filters for rooms
Showing 6 of 6 rooms

Deluxe Room, 1 King Bed, Balcony, Sea View

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Family Room, Multiple Beds, Balcony, Garden View

8.0 out of 10
Very good
(17 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Superior Room, 43sqm, Garden View, Balcony, 1 King Bed

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Balcony, Pool View

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, Balcony, Pool View (1 King Bed and 1 Sofabed)

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

Family Suite, 1 King Bed, Balcony, Sea View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
Dining table
LCD TV
  • Sea view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
4/1,4 Leam Sai Road, Kata Beach, Karon, Phuket, 83100

What's nearby

  • Kata Beach - 3 min walk - 0.3 km
  • Kata & Karon Walking Street - 5 min walk - 0.5 km
  • Karon Beach - 7 min walk - 0.6 km
  • Kata Noi Beach - 5 min drive - 3.1 km
  • Big Buddha - 11 min drive - 8.5 km

Getting around

  • Phuket Intl. Airport (HKT) - 74 min drive

Restaurants

  • ‪Starbucks (สตาร์บัคส์) - ‬5 min walk
  • ‪Wine Connection Kata - ‬5 min walk
  • ‪ร้านข้าวแกง Kata Beach - ‬4 min walk
  • ‪Grand Seafood Restourant - ‬5 min walk
  • ‪Veranda - ‬4 min walk

About this property

Novotel Phuket Kata Avista Resort And Spa

Luxury boutique resort renovated in 2020 and located near Kata Beach
Located close to Kata Noi Beach and Big Buddha, Novotel Phuket Kata Avista Resort And Spa provides a swim-up bar, a poolside bar, and a terrace. Active travelers can enjoy cycling at this resort. Indulge in a body wrap, a Swedish massage, and aromatherapy at the onsite spa. The on-site international cuisine restaurant, En Vogue Restaurant, offers breakfast, lunch, dinner, and a poolside location. Free in-room WiFi is available to all guests, along with designer stores on site and a garden.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and extended parking
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • Supervised childcare (surcharge), bicycle tour information, and a gift shop
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 143 rooms have comforts such as pillow menus and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Children's dinnerware, art supplies, and childcare services
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LCD TVs with satellite channels
  • Balconies, refrigerators, and free infant beds

All inclusive details

All-inclusive room rates at Novotel Phuket Kata Avista Resort And Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: THB 412 for adults and THB 206 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Canopy Tree Bar
  • En Vogue Restaurant
  • Zing Pool Bar

Things to do

  • 24-hour health club
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Books
  • Children's pool
  • Designer stores
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Library
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - January 2020
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for THB 1000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately THB 412 for adults and THB 206 for children
  • Airport shuttle fee: THB 1500 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Avista Phuket Kata Beach
Avista Phuket Resort Kata Beach
Avista Phuket Hotel Kata Beach
Avista Phuket Resort & Spa Kata Beach
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort
Novotel Kata Avista Resort
Novotel Phuket Kata Avista
Novotel Kata Avista
Avista Phuket Resort Spa Kata Beach
Novotel Phuket Kata Avista Resort Karon
Novotel Phuket Kata Avista Karon
Avista Phuket Resort And Spa
Novotel Phuket Kata Avista Resort And Spa Kata Beach
Novotel Phuket Kata Avista Resort Spa

Frequently asked questions

Does Novotel Phuket Kata Avista Resort And Spa have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Novotel Phuket Kata Avista Resort And Spa?

As of 2025/11/2, prices found for a 1-night stay for 2 adults at Novotel Phuket Kata Avista Resort And Spa on 2025/11/6 start from NT$2,619, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Phuket Kata Avista Resort And Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Phuket Kata Avista Resort And Spa?

Self parking and extended parking are free at this property.

What time is check-in at Novotel Phuket Kata Avista Resort And Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Phuket Kata Avista Resort And Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Novotel Phuket Kata Avista Resort And Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1500 per vehicle applies.

Are there all-inclusive benefits at Novotel Phuket Kata Avista Resort And Spa?

Some rate plans available at this resort are all-inclusive.

Where is Novotel Phuket Kata Avista Resort And Spa located?

This family-friendly Karon resort is located by the sea, within a 10-minute walk of Kata Beach and Karon Beach. Kata Noi Beach and Big Buddha are also within 3 mi (5 km).

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Reviews

Novotel Phuket Kata Avista Resort And Spa Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Amenities

9.2

Staff & service

8.6

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 188 out of 321 reviews
Rating 8 - Good. 86 out of 321 reviews
Rating 6 - Okay. 26 out of 321 reviews
Rating 4 - Poor. 8 out of 321 reviews
Rating 2 - Terrible. 13 out of 321 reviews

Reviews

10/10 Excellent

Amandeep Singh

Liked: Cleanliness, amenities
We had great time
Stayed 7 nights in Oct 2025

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 12 nights in Aug 2025

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and efficient staff, excellent restaurant, very large and comfortable rooms.
Stayed 4 nights in Jun 2025

10/10 Excellent

Gabrielle

Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. The service was fantastic. We really enjoyed the meals and drinks too. Would highly recommend!
Stayed 7 nights in Jul 2025

10/10 Excellent

Anita

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Comfortable room and great food! Pool is wonderful!
Stayed 9 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotels is good for those staying in Kata area. The beach is nice and clean and it’s within reasonable walking distance but the hotel does provide free shuttle to the beach and night market. It would be nice if the shuttle comes every 15 minutes instead of 30 minutes. Guests are on vacation and who has time to wait. They only have one shuttle. It’s not like the drive is busy all the time. Breakfast is good and passed the test. Good value for the stay. Parking is limited. Would we be back again ? Only if they provide free shuttle every 15 minutes during peak hours.
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 4 nights in Jul 2025

10/10 Excellent

Lateah Shanell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was top notch. I had a couple of issues that were quickly resolved. The staff tended to us speedily, made sure we were comfortable and were very courteous. The standout staff member was May. She was amazing and my daughter loved her. We would stay at this resort again. The location was great, the food was DELICIOUS and the environment was peaceful.
Stayed 6 nights in Aug 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Kata Avista Resort and Spa in Phuket. From the moment we arrived, the staff were absolutely lovely and so helpful, always going above and beyond to make sure our stay was comfortable and enjoyable. The facilities were excellent, with the pool area being a particular highlight – relaxing, well-kept, and perfect for both adults and children. Our daughter absolutely loved the kids club, which was run so professionally by the caring staff. She spent most of her time there and had such a great experience, giving us peace of mind knowing she was in good hands. The food at the resort was outstanding, with the breakfast buffet offering an amazing variety and quality. We also have to mention the cocktails – honestly the best we’ve ever had! Overall, our stay was everything we hoped for and more. We can’t wait to return and would highly recommend Kata Avista Resort and Spa to anyone visiting Phuket.
Stayed 5 nights in Sep 2025

6/10 Okay

Mohammad A I A S

.
Stayed 7 nights in Aug 2025

8/10 Good

Yujiro

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort's structure is very good, but it may not be classified as 5 stars, if you are not too demanding you will have a lot of fun
Stayed 6 nights in Jun 2025

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at Novotel Phuket Kata Avista Resort And Spa family-friendly hotel where my kids had a blast! We booked the Family Explorer package but didn’t fully use the amenities. The staff was incredibly friendly and welcoming.
Stayed 3 nights in May 2025

6/10 Okay

Yasser

Liked: Cleanliness, staff & service
Very normal and
Stayed 9 nights in Jul 2025

8/10 Good

Fari

Liked: Cleanliness, staff & service
Disliked: Room comfort

Be aware of construction

Hotel is under construction. Be aware of no elevator until the construction is complete. we had to walk up 84 stairs to get to our room, View of the room was excellent, breakfast buffet was great. Staff were great.
Stayed 7 nights in Jul 2025

10/10 Excellent

CARRIE

Liked: Cleanliness, amenities, property conditions & facilities
The Novotel is a fantastic property. Wonderful staff, awesome pools…my kids loved the vr room, pool and fuse ball tables and trying the in pool submersible. Breakfast was delicious and plentiful. It’s very close to the night markets for dinner and the beach. There’s a shuttle bus every 30 minutes but the hill although steep is manageable. Kids loved feeding the koi fish and everything was just easy. We got the extra day bed and the room easily accommodated 3 of us comfortably. We stayed here after our resort stay to use as a home base while we were out adventuring all day. Incredible value, great location and amazing staff.
Stayed 6 nights in Jul 2025

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities
Property is up in the hill so it may be a challenge for some guests to walk up and down to the shops and restaurants. The
Stayed 7 nights in Jun 2025

10/10 Excellent

Marn'i Drake

Liked: Cleanliness, amenities, property conditions & facilities
Rare delight and find during international travels. The kids have a check in desk (fun for toddlers) and they’re entertained by a koi pond in the lobby. The staff was very accommodating and pleasant. The building is under construction however you’re not impacted at all because they strive to serve you and your family. There’s even toys in the room for baby
Stayed 6 nights in May 2025

10/10 Excellent

ALEKSANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach, clean, good breakfast
Stayed 1 night in May 2024

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities
Elevator was out. Its walkable around the area but it sits on a giant steap hill. Plenty of taxi and tuk tuk available
Stayed 5 nights in May 2025

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Tom and Alom. You guys and everyone else made my stay above expectations. Thank you again Harrisoj
Stayed 1 night in Apr 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
They are very generous with the bottled water. The dining area was always hot. I knew it was a family resort but I didn't think kids would be in all pools. The shuttle service to Kata Beach is convenient. The room was very nice with a lot of closet space.
Stayed 7 nights in Apr 2025

8/10 Good

Setareh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a better hotel for family with kids but overall clean and friendly staff. Walkable distance to the beach, stores and restaurants.
Stayed 2 nights in Nov 2024

4/10 Poor

RAJESH

Liked: Cleanliness
Disliked: Staff & service
Front desk was rude and not accomodating to include small child. Charged extra at the hotel. Room was good. One day breakfast was good. Next day fruits and other items were limited and bit stale. Ride to airport was pricy from hotel.
Stayed 2 nights in May 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with amazing friendly staff Buffet breakfast great and restaurant and pool menu great A little disappointed with small gym Happy hour great and suited for all ages We had 3 yr to 17 yrs to young adults in our group and suited all Overall wonderful
Stayed 10 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is old and need maintenance! The room does not live up to the hotel rating and does not look like 5 star hotel. The breakfast is very standard. The restaurant menu is good. The staff are nice. Even though the hotel is matketed as family friendly, it was not possible to use our stroller as there were stairs everywhere with no other options. The odd thing is, I was asked to make a review upon checkin! And the staff was waiting for me to write the review before I even saw the room. I refused. This may be the reason why they have so many good reviews. I will give the hotel 3 star. The food was good and the staff was nice. However, mains is really needed.
Stayed 8 nights in Jul 2025