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Reviews of Thien Thanh Resort Phu Quoc

4.5 out of 5
Thien Thanh Resort Phu Quoc
78 Tran Hung Dao, Ward 7, Duong Dong, Phu Quoc

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 96 reviews" "
Rating 8 - Good. 33 out of 96 reviews" "
Rating 6 - Okay. 5 out of 96 reviews" "
Rating 4 - Poor. 1 out of 96 reviews" "
Rating 2 - Terrible. 3 out of 96 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Stayed 12 nights in Mar 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No better place to stay. Lots of room Fantastic pool area with a wonderful selection of music in the background
Stayed 5 nights in Jan 2024

10/10 Excellent

Petra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the beach which was perfect. Also the pool is really nice. All you need is in walking distance from this hotel, whether you go left to the night market (15mins walking) or right to some cool restaurants and bars (we preferred right by the way 😉 The rooms are big with a comfy bed. The only thing I disliked is the breakfast: it is only from 6-9AM and just inside seating…
Stayed 9 nights in Dec 2023

8/10 Good

Nguyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good owerall
Stayed 2 nights in Dec 2023

10/10 Excellent

minh, santa ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very place rating 5 star highly recommend i ll come back
Stayed 2 nights in Jul 2023

10/10 Excellent

Hien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient to some places. Phu Quoc is safer than others city.
Stayed 4 nights in Apr 2023

10/10 Excellent

Altic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Close to everything. Would highly recommend.
Stayed 3 nights in Apr 2023

4/10 Poor

MARK S

Liked: Cleanliness
Disliked: Room comfort
disappointing but spectacular pool
This is a somewhat gaudy, gold-everywhere humongous resort that I chose only because it had a Vietnamese name and I figured I would like to support a VN owned hotel. When I arrived from the airport my room was not ready so I went to their restaurant and ordered fresh spring rolls (made with rice paper) served with dipping sauce. When I bit into the roll I tasted something not right, which I felt was the lettuce and/or the shrimp. I should've stopped right there but I continued to eat it, thinking that maybe the taste was normal. It wasn't- the food was bad, and in a couple of hrs I got terrible GI symptoms. I was then given a room and it was clean, nice, but the bed was as hard as the floor. Having cramps and stomach upset, I had to stay in that day and night but couldn't sleep because of the rock-hard bed & GI distress. In the middle of the night I had to approach the front desk and ask for some remedy. They showed me another room- same rock-hard bed. The next morning they agreed to refund my remaining 3 days and I went off to get another place to stay- which was Seashells Resort- 100% better. So, even though I was sick and disgruntled about the bed, Thien Thanh did come through with a refund- so thanks for that. Also- on the positive- their pool is spectacular! If you're considering staying here I'd advise be careful with their food and expect a rock-hard bed. There are a lot of places very close to this resort you can walk to for food and a pharmacy next door-handy for me.
Stayed 4 nights in Mar 2023

10/10 Excellent

Loan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Getaway
Hotel was a perfect choice for our family vacation to Phu Quoc. It was conveniently located with many restaurants nearby and accessible to the beach. Breakfast buffet was delicious and it had a good variety. Staff were polite and helpful. Airport transfer was prompt. It was convenient when traveling internationally not to worry about getting a grab/taxi.
Stayed 3 nights in Mar 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Experience
Lovely hotel. Friendly staff. Great breakfast. Good walkable location and set right on the beach. Loads of bars and restaurants around. Good street food at night market a short walk away. Also really appreciated colllection and drop off at airport
Stayed 4 nights in Feb 2023

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, amenities
I cannot say enough amazing things about this property. We pulled up to the resort in our complimentary airport transfer and were in awe at the beauty of this resort. The staff was outstanding and accommodating to everything There are very inexpensive golf cart style rides to the night market. The pool and beach are breathtaking. Our room was spacious and comfortable. We were able to have our laundry done in town within a few hours. The hotel helped us rent motorbikes for 2 days of fun around the island. Without a doubt, the best accommodation through our entire 22 days in Vietnam!

10/10 Excellent

STEPHEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort and loved the breakfast buffet. Great private beach.

10/10 Excellent

Thanh Son

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Kathy

Stayed 2 nights in Aug 2022

10/10 Excellent

Lauri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Very good customer service. Perfect place to stay with kids. Nice big pool and private beach. Good breakfast, kids playroom. Location very good.
Stayed 4 nights in Feb 2020
Response from The Resort Management Team on 2020/3/9
Dear Mrs. Lauri, Thank you so much for staying at Thien Thanh Resort and taking your time to share your very good review. We are so happy to know that you had a wonderful stayed with us. We hope to have an opportunity to welcoming you back in the nearest future. Thank you & Kind regards,

10/10 Excellent

Lay Nah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well recommended hotel
It was a perfect getaway weekend break. The hotel is clean and a private beach with awesome sunset view to relax in. The staff is friendly. The management gave us a very special super good service. Picked us up from the airport very punctually. Upgraded us from Deluxe to Suite room. Gave us a surprise complimentary birthday cake too. Very thoughtful of them
Stayed 3 nights in Jan 2020
Response from The Resort Management Team on 2020/1/13
Dear Lay Nah, Thank you very much for staying at Thien Thanh Resort and taking your time to write an excellence review. We are so happy to know that you had a perfect stay here. It is always a pleasure and much appreciate to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back soon. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay at Thien Thanh resort.
Thien Thanh resort is extremely well located, close to restaurants and amenities, and very close to the night market and other attractions. The resort itself has a good range of facilities, family friendly and on the beach. Our room was comfortable and cleaned properly every day. The front desk team were a little less friendly than they might have been, but other than this, the staff were all very pleasant and helpful.
Stayed 4 nights in Dec 2019
Response from The Resort Management Team on 2020/1/2
Dear Valued Guest, Thank you very much for staying at Thien Thanh Resort. We are so happy to know that you had a wonderful stay here. We hope you can give us an opportunity to welcome you back soon. Thank you & Kind regards,

8/10 Good

Jeff, Asia holiday 2019

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel with direct access to the beach, very helpful staff, decent choice for breakfast and free airport shuttle 😃
Stayed 3 nights in Dec 2019
Response from The Resort Management Team on 2019/12/9
Dear Jeff, Thank you very much for taking time to write your good review on Ebookers. We are very happy to know that you have enjoyed your stay at Thien Thanh Resort. We look forward to welcoming you back soon. Thank you & Best regards,

10/10 Excellent

Joshua, Campbell a River, BC , Canada

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly, helpful staff, clean and lovely view.
Stayed 4 nights in Nov 2019
Response from The Resort Management Team on 2019/11/24
Dear Joshua, It was pleasure having you stay at Thien Thanh Resort. I take this opportunity to thank you for your time in evaluating our product and services. We're truly grateful for the wonderful things you said about the hotel, services and specially our team. Our people at Thien Thanh are always try the best to create delightful moments for our valued guests like you. Your kind review will inspire our team to continuously strive to provide excellent services. Once again, thank you so much for choosing us and we hope to welcome you in nearest future. Sincerely Yours,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant Design of building, the room layout, the ovean view, and great breakfast selection.
Stayed 2 nights in Nov 2019
Response from The Resort Management Team on 2019/11/24
Dear Valued Guests, Thank you for choosing Thien Thanh Resort for your favourite destination and posting your delightful comment. At Thien Thanh we try our best to fulfill our guest's experience and we are listening everyday to meet your expectation. We hope to have an opportunity to welcome you back soon. Thank you & Best regards,

6/10 Okay

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
very hard bed!
The bed was ridiculously hard. It was so bad I considered trying to find another resort. In my travels I have noticed that south East Asians prefer a hard bed. So take it with a grain of salt when reading the beds are comfortable!
Stayed 4 nights in Nov 2019
Response from The Resort Management on 2019/11/21
Dear Marie, Thank you for taking time to write your review on Hotels.com. We are so sorry to know the bed was uncomfortable for you. If we know this earlier, we ensure that we can do something to make your bed was better. So please give us an opportunity to welcome you back and we will make your stay more enjoyable. Thank you & Kind regards,

8/10 Good

Kevin, California, USA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, clean facility, friendly staff. Dirty beach too much garbage (not the hotel fault)
Stayed 4 nights in Aug 2019
Response from The Resort Management Team on 2019/9/15
Dear Mr. Kevin, Thank you for staying at Thien Thanh Resort and we appreciate your positive comment. As you may know that the weather for this season. It is windy so the garbage from the sea came to the beach even though our activity staff had tried to clean the beach but cannot cleaned absolutely 100%. We recommend you the season from December to March is more beautiful with nicest beach. We hope we have an opportunity to welcome you back to serve you better. Thank you & Best regards,

10/10 Excellent

Verified traveler

Stayed 6 nights in Apr 2019
Response from The Resort Management Team on 2019/5/7
Dear Valued Guest, It is our pleasure to know that you had an amazing stay in Thien Thanh Resort. We hope we have an opportunity to welcome you back soon. Thank you & Kind regards,

10/10 Excellent

Quang Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good location, our room was clean, staff were helpfull specially Kien.
Stayed 3 nights in Dec 2018
Response from The Resort Management Team on 2019/1/20
Dear Mr. Quang Minh, Thank you very much for staying at Thien Thanh Resort. We are absolutely delighted that you have enjoyed your stay with us especially our immaculate our good location, clean room, helpful staff. Your kind comment is the best motivation to us and would be shared to our team members especially those whom you kindly mentioned by name (Dien) Thank you for your feedback. We look forward to welcoming you back in the near future. Sincerely,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made our stay in Phu Quoc very special
We absolutely loved this beautiful hotel - not because of the gorgeous rooms/balcony view/pool/beach/lobby/food (although they helped) but because of the lovely, attentive and friendly staff who made us feel so welcome and couldn't do enough for us the whole time we were there. Fantastic hotel!
Stayed 1 night in Jan 2019
Response from The Resort Management Team on 2019/1/17
Dear Amy, What a truly wonderful review! We are so thrilled to have been the perfect Resort for you during your recent visit to Phu Quoc Island. Our staff have been trained to response your expectations and make your stay greater. Otherwise, thank you very much for taking time to provide your feeling on Hotel.com. The team so look forward to welcoming you back to Thien Thanh Resort again in the near future. Yours Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel right at the beach, staff was very helpful.
Stayed 6 nights in Dec 2018
Response from The Management Team on 2019/1/13
Dear Valued Guest, Thank you very much for staying at Thien Thanh Resort. We are so happy to hear that you were enjoyed your stay with us. We look forward to welcoming you back in the near future. Thank you & Kind regards,

8/10 Good

Tove

Liked: Cleanliness, property conditions & facilities
We had a pleasent stay. The rooms are modern and comfortable and very clean. The breakfast is ok, but nothing extraordinary. Most of the staff are very friendly and service minded. There is a basic gym, but I would recommend to move the pool table from the gym area, since there are a lot of kids running around where people are working out. The pool area could be improved with more sun beds and more greenery and flowers around the pool and bar, since it is quite “sterilized”. To improve the overall experience there could be some service extended to the beach to easily be able to order drinks, coffee and food.
Stayed 2 nights in Jan 2019
Response from The Resort Management Team on 2019/1/13
Dear Tove, Thank you so much for taking the time to write and post this constructive review. We are extremely happy to know that you enjoyed your stay with us. Thank you also for highlighting the service you received during your stay. We appreciate your feedback about the pool table, sun beds, greenery and flowers around the pool, the bar area and we are on the way to implement these services to meet the guests expectation. We would like to thank you once again for taking the time to write your review. It has been our pleasure looking after you and we look forward to welcoming you back! Sincerely yours,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from The Management Team on 2018/12/30
Dear Anonymous, Thank you so much for spending your precious time to provide our team with such fantastic feedback in regards to your recent stay with us at Thien Thanh Resort. We are so delighted to have met your expectations and look forward to the opportunity to exceed your expectations on your next trip in Phu Quoc island. Yours Sincerely,

8/10 Good

Anonymous, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
Overall, it’s a nice hotel, great location and easy to get around. The hotel staff speak limited English, so communication is an issue sometimes. The breakfast spread is very good, with a variety of options - from Asian to Western food to choose from. The room is clean, they provide good quality towels and bedsheets. We enjoyed our stay there.
Stayed 3 nights in Dec 2018
Response from The Management Team on 2018/12/27
Dear Anonymous, Thank you very much for taking time to share your experience during your stay at Thien Thanh resort. We appreciated your feedback and will improve the English skill for our staff . We are trying to work hard to meet the customers expectations. We wish we do have an opportunity to welcome you back in the near future. Thank you & Best regards,

8/10 Good

John

This hotel is absolutely beautiful, everything is brand new with top quality beds, bedding pillows and towering, bathroom is large and luxurious. The breakfast was vast and covered just about everything, the only gripe would be that it finishes at 9am. 3 lifts for speedy acces to the upper floors and the entrance and reception is very palatial. Strange things with this hotel are there are 181 rooms, yet only approximately 60 Sun loungers on the beach which were all "reserved" by Russian guests by 7am with their towels, around the swimming pool there are no sun loungers only some tables and chairs under sunbrellas hence the pool hardly gets used. I asked at reception about the lack of sun beds and got some lame excuse. This hotel is one of the best I've been in, but unfortunately I'd never return as this was the last hotel on our Vietnam tour and was Meant to be a relaxing time on the beach.
Stayed 2 nights in Nov 2018
Response from The Management Team on 2018/11/26
Dear Mr. John, Thank you so much for taking the time to write and post this constructive review. We are extremely happy to know that you enjoyed your stay with us.The issue that you mentioned is about lack of sun beds. Kindly to inform you that we have 100 sun beds at the resort now and we have purchased more 150 pcs, unfortunately the supplier can not send us as the time we expected and we are finding the solution for this issue. I would like to thank you for bringing this to our attention. It will help us to improve our services. We would like to thank you once again for taking the time to write your review. It has been our pleasure looking after you and we hope you can give us an opportunity to serve you again. Thank you & Kind regards,

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A piece of paradise with a touch of luxury.
The resort is beautiful and a small piece of paradise in my opinion. My treatment was superb from the moment I arrived and departed. I would highly recommend this resort to any traveler looking for comfort, service, luxury, prime location, et cetera. The restaurant was fantastic and the staff was continuously trying to satisfy me. The gym is a nice facility, the pool very nice, and drinks poolside. Walk down the stairs of the resort and your basking in the sun on the beautiful beach, beach massage and more. The front desk staff was outstanding and anything I wanted they always had the answer, the accommodations and any tickets for various tours or activities. I will always return to this resort as it is the perfect resort for relaxation, romance et cetera.
Stayed 3 nights in Nov 2018
Response from The Resort Management Team on 2018/11/20
Dear Brandon, It is a pleasure to hear you enjoyed your recent stay with us. Your kind comments are highly appreciated and it will be passed on to our proud Team. It would be our pleasure to welcome you back soon. Thank you & Kind regards,

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2018
Response from Thu Ngo (Ms.) on 2018/11/18
Dear Mrs. Tina, Thank you very much for staying at Thien Thanh Resort and we are so happy to know that to you have enjoyed your stay with us. We look forward to welcoming you back soon. Thank you & Kind regards, The Resort Management Team

10/10 Excellent

Michael, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The facilities were really good, and clean. The location was great. You could be out of the pool and on the beach in about 45 seconds. The staff were very friendly. English wasn’t always the best but good enough to work things out. Great place for kids who loved the huge play room. Gym was top notch. Highly recommended.
Stayed 6 nights in Sep 2018
Response from The Resort Management Team on 2018/11/6
Dear Mr. Michael, Thank you very much for staying at Thien Thanh Resort. We are so happy to hear that you and your family were enjoy your stay here. All your comments has been shared to our team to ensure that our services will meet all the guests expectation by the improvement. We hope to welcome you back soon. Thank you & Kind regards,

8/10 Good

Heng

Good new hotel, nice breakfast buffet. Great location in town and have private beach. Unfortunately it is raining season in July. Manage to catch a double rainbow from hotel room.
Stayed 1 night in Aug 2018
Response from Thu Ngo (Ms.) on 2018/9/7
Dear Heng, Greetings from Thien Thanh Phu Quoc Resort. First and foremost thank you for your kind words and will surely it will be shared with the team here. We at Thien Thanh Phu Quoc Resort ensure that our guests are taken care and make their stay a memorable one. We are happy to know that you have enjoyed your stay here and sorry for the weather does not meet your expectation. We highly recommend you the best season on Phu Quoc is from December to March yearly. Breakfast is one of the important element at Thien Thanh Phu Quoc Resort that adds up in ensuring the guests experience further to a unique stay and this is something where we do best. We hope that you will return to our beautiful resort and giving us another opportunity to serve you. Thank you and see you soon. Kind regards, The Resort Management

10/10 Excellent

Nellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbart!
Helt underbar personal som är trevliga och hjälpsamma! Hotellet gar en underbar strand och en trevlig pool. Frukosten var varierande och god. Avslappnad stämning. Gymmet var okej och massagen på hotellet var bra. Hotellet ligger på en bra plats med nära till resturanger och nära in till stan.
Stayed 8 nights in Jan 2024

10/10 Excellent

Lars Ole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Topp hotell meget hyggelig og serviceminded personale Veldig fint uteomeråde, baseng og strand Og ikke minst en helt suveren frokostbuffe Så her var det ingenting å klage på, kommer nok tilbake hit
Stayed 4 nights in Jan 2024

8/10 Good

Cindy Sau Fun

Stayed 3 nights in Dec 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Jeff Mikki, Frederiksberg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Resort
Stayed 8 nights in Dec 2023

2/10 Terrible

Kasper

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bad
Stayed 6 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place beautiful ocean
Great surrounding the ocean at the hotel is calm and beautiful :)
Stayed 3 nights in Dec 2023

10/10 Excellent

Charlotte Skaar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with great location
Nice and clean hotel with friendly staff on the beach. We loved the pool and the location!
Stayed 4 nights in Dec 2023

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

CHIH FENG

Stayed 2 nights in Jul 2023

10/10 Excellent

Katsunori

Liked: Cleanliness
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt läge och pool
Superfin pool och bra läge! Stranden ligger precis nedanför, vilket gör hela upplevelsen. Ok frukost. Det enda negativa är sängarna som är väldigt hårda.
Stayed 4 nights in Dec 2022

6/10 Okay

??

Stayed 2 nights in Aug 2022

8/10 Good

The tien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chuyen đi công tác
Stayed 1 night in Feb 2021