Indoor pool, outdoor pool, sun loungers
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Reviews of Sunset Beach Resort & Spa

3.5 out of 5
Sunset Beach Resort & Spa
100C/2 Tran Hung Dao St, Duong Dong Town, Phu Quoc, Kien Giang

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ajay

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing hotel
We had paid for the whole trip duration of our stay upfront through hotels.com which have the details of my credit card. But when we checked in the hotel wanted to keep our passports - we refused this and explained that I have already paid and have my credit card details. Because of this when we were at the bar to order drinks or food - we couldn’t add the bill to our room for me to pay at check out. I argued my point with this and they said this is because I haven’t left my passport. absolute idiots! Also the standard of the hotel is not as high up as stated on the site - there were loads of areas that were broken or outdated - broken flooring of the wood decking in pool area, missing pieces of tiles in swimming pool. The evening entertainment on the beach front bar was the same each night and on the night we wanted to attend we were told to move ourselves from the beach sofas because they had been reserved - but no one told us that we had to reserve it despite us spending money on drinks and food there - WHICH we couldn’t put on our room bill. Crap service!
Stayed 3 nights in Mar 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely place to stay.Secluded with private beach and a great pool.The staff are excellent .Restaurant a little pricey but the breakfast which was included was very good.Lots of good little restaurants near by.Only issue was a smell in the bathroom which I think was the drainage system.The bathroom itself was spotless.We enjoyed our stay and would stay there again
Stayed 6 nights in Jan 2023

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I thought the place was nice and convenient to the beach. It is in close proximity to nearby restaurants and eateries. There wasn't any laundry facility in the hotel so we had to carry our clothes to one nearby store. The one incident that was really frustrating is the fact that the bar didn't let us sit to watch their fire/music show. The restaurant in the hotel told us we can order and eat in the bar to watch the show, the two initial host/hostess said we can sit there. When my food was ready, another hostess said we can sit in that outdoor bar area unless we order drinks, So, she kicked us out. How embarassing and ridiculous. This is not one of the cheap hotels in the area, and this bar is part of the hotel. Needless to say, we won't be back to this. Service of bar is poor. Everyone else gave service as expected.

8/10 Good

LUIS, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff. Elevator to the room is 30 steps from the ocean. Clean rooms. Breakfast buffet is way too over crowded. Food has no protection (plastic layer I seen in other buffets) I saw lots of people sneezing near the food station. Dangerous and unhealthy. The beach beds are there but for some reason the mattresses are not placed on top of them. It is very uncomfortable to rest on the wooden beds without the matresses.
Stayed 4 nights in Jul 2022

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice views, loud music at times.
Spent three nights here in the Grand Panorama Room. The room was amazing with a big patio to hang out on with a great view of the ocean and beach. The complimentary breakfast was very good and had a big variety. The only really downside was the loud music playing at the bar until 12-1 o clock in the am. Can’t really sit outside or in your room for that matter without hearing the loud music. Luckily we brought ear plugs so we were able to fall asleep while the music was going. I think some noise mitigation at the bar would go along ways as it seems to be more of a family, couples resort.
Stayed 3 nights in May 2022

10/10 Excellent

Melvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel still very new as works are still not ongoing. Excellent location. Near the airport. 5 mins walk to get to main street and every thing is there. The hotel had a pub and near the beach.
Stayed 3 nights in Mar 2020
Response from Sunset Beach Management Team on 2020/3/23
Dear Valued guest, We very much appreciate your time spent to share your experience on this forum Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday. Best regards,

10/10 Excellent

Beth, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful although they do have areas not finished yet. That was the only downside to see rubble and trash area.
Stayed 1 night in Feb 2020
Response from Peter on 2020/2/15
Xin chao Beth, Thank you for staying with us and taking the time to share your valuable feedback. My name is Nguyen Van Xuan, Sunset Beach Resort & Spa Phu Quoc's General Manager. On behalf of entire team, thank you so much for your excellent review. We are glad that you have a nice trip in Phu Quoc island. Please accept our deeply apologize for the rubble and trash area. We will strive to improve the quality of hotel better and appreciate the opportunity to serve you better the next time. We are looking forward to welcome you back and we hope you will choose Sunset Beach Resort & Spa on the next visit of Phu Quoc Emerald Bay. Warm regards, Nguyen Van Xuan General Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Staff
Stayed here for 5 nights, a beautiful location right on the beach and whilst the hotel is new and not fully completed yet did not deter from my enjoyment. Breakfast was good and had a varied selection and the pool, just a few metres from the sea was a delight to relax by. The sunsets from the beach bar were amazing and the music provided by the mixer experts from 5.00pm suited the mood perfectly and awe inspiring as the sun went down. Motorcycle hire provided at the hotel was quick, easy and reasonably priced. But by far the hotels biggest asset was its staff and I can say without exception that everyone was so very helpful, friendly and keen to please. The only negative comment I can make is that the WiFi connectivity on occasion and other communications was not stable and frustrating if you were in the middle of a video call, the staff were of course very apologetic and assured me that these were teething problems and would be rectified as the hotel was still in its infancy. Keep up the good work Sunset Beach.
A view from the part enclosed infinity pool on the 2nd floor
The beautiful sunset from the beach bar
The hotel white in colour transformed into pink from the glow of the sunset
Stayed 5 nights in Feb 2020
Response from Peter on 2020/2/15
Xin chào Lee, Thank you for staying with us and taking the time to share your valuable feedback. My name is Nguyen Van Xuan, Sunset Beach Resort & Spa Phu Quoc's General Manager. On behalf of entire team, thank you so much for your excellent review. We are glad that you have a nice trip in Phu Quoc island and our resort. We are looking forward to welcome you back and we hope you will choose Sunset Beach Resort & Spa on the next visit of Phu Quoc Emerald Bay. Warm regards, Nguyen Van Xuan General Manager

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Friendly Staffs… Love the 2 Pools… Will definitely recommend friends to staying @ Sunset Beach.!
Stayed 2 nights in Nov 2022

10/10 Excellent

Atsushi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地も施設も最高です。
Stayed 3 nights in Dec 2021

10/10 Excellent

SUNGYUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7월에 휴가로 선셋비치 방문했는데 이번 추석에 재방문했어요!! 지난 번 방문했을때 욕조가 있는 방이었는데 이번 방문때 욕조가 없는 방이더라구요ㅠ 프론트 직원에게 불만사항을 이야기 하니 더 좋은 방으로 업그레이드 해서 옮겨 주었어요..비용이 추가로 지불해야하는데 무료로요^^배려에 너무 감사하고 행복한 여행이었답니다. 다음에 다시 방문하고 싶어요
Stayed 1 night in Sep 2020

10/10 Excellent

Marzena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2020
Response from Sunset Beach Team on 2020/2/25
Dear Valued guest, We very much appreciate your time spent to share your experience on this forum Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday. Best regards,

10/10 Excellent

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Google-översättning We had booked between feb 2 to feb 6 but loved the hotel that much and added another three days. The hotel was opened one or two weeks before. Stayed in a panorama room at floor 8 with a 270 degree view and a great balcony .Well worth the little extra.The location is great with a couple of restaurants within 350 m. ATM available to the right on the main street .The breakfast offers all you need , omelette , egg , bacon, yogurth ,bacon, fruit etc .Sunbeds are solid wood and for some days stay it may be worth to buy an inflated airbed. Thanks to Tony and the rest of the of the staff who gave us the true homefeeling
Stayed 4 nights in Feb 2020
Response from Sunset Beach Team on 2020/2/24
Dear Valued guest, We very much appreciate your time spent to share your experience on this forum Your kind review will inspire our team to continuously strive to provide excellent service to our guests. Once again, thank you for your kind words, and we do hope to welcome you for your next tranquil holiday. Best regards,

10/10 Excellent

kicheol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모든것이 다 좋았다요
Stayed 3 nights in Jan 2020
Response from Peter on 2020/2/15
Xin chao Kicheol, Thank you for staying with us and taking the time to share your valuable feedback. My name is Nguyen Van Xuan, Sunset Beach Resort & Spa Phu Quoc's General Manager. Thank you so much for your excellent review. We are glad that you have a nice trip in Phu Quoc island. We are looking forward to welcome you back and we hope you will choose Sunset Beach Resort & Spa on the next visit of Phu Quoc Emerald Bay. Warm regards, Nguyen Van Xuan General Manager

8/10 Good

MINH BICH PHUONG

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Peter on 2020/2/17
Xin chào chị Bích Phương, Cảm ơn chị đã chọn Sunset Beach Resort & Spa cho chuyến đi tại Đảo ngọc Phú Quốc. Cảm ơn những tấm hình đẹp của chị. Tôi Nguyễn Văn Xuân, tổng quản lý khu nghỉ xin thay mặt toàn thể nhân viên một lần nữa chân thành cảm ơn chị và hân hạnh được chào đón chị tại khu nghỉ trong những kỳ nghỉ khác tại Đảo ngọc. Trân trọng Nguyễn Văn Xuân Tổng quản lý

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel wurde erst vor ein paar Wochen eröffnet und noch sind einige Räume nicht fertiggestellt. Wir hatten ein Zimmer mit Panoramaterasse, auf welche wir auf Nachfrage auch eine bequeme Sitzgelegenheit bekommen haben. Die Zimmer sind modern und die großen Betten bequem. Das Personal ist sehr freundlich und bemüht alle Wünsche zu erfüllen, manchmal merkt man, dass sich noch einiges einspielen muss (was aber nicht negativ auffiel) Die Lage mit dem Privatstrand ist top, es ist sehr ruhig und trotzdem nicht weit zur Hauptstraße mit Bars, Restaurants ,Cafés, etc. Das Frühstück war für Europäer in Asien auch sehr gut. Wir würden wieder einchecken.
Stayed 5 nights in Jan 2020
Response from Peter on 2020/2/15
Dear Our Valued Guest, Thank you for staying with us and taking the time to share your valuable feedback. My name is Nguyen Van Xuan, Sunset Beach Resort & Spa Phu Quoc's General Manager. We are glad that you have a nice trip in Phu Quoc island. We are looking forward to welcome you back and we hope you will choose Sunset Beach Resort & Spa on the next visit of Phu Quoc Emerald Bay. Warm regards, Nguyen Van Xuan General Manager

6/10 Okay

Jun

Liked: Cleanliness, staff & service
良かった
プライベートビーチが有り、清潔でとてもフレンドリー。排水からの臭いが気になった。
Stayed 3 nights in Jan 2020
Response from Peter on 2020/2/15
Xin chào Jun, Thank you for staying with us and taking the time to share your valuable feedback. My name is Nguyen Van Xuan, Sunset Beach Resort & Spa Phu Quoc's General Manager. It has come to my attention that the accommodation you received during your recent stay did not meet your expectations. For this, please accept my deepest apologize. Please let me know the best way and time to reach you via email gm@sunset.vn. I look forward to hearing from you in order to restore your confidence in the Sunset Beach Resort & Spa. Warm regards, Nguyen Van Xuan General Manager