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Reviews of Muong Thanh Luxury Ha Nam Hotel

4 out of 5
Muong Thanh Luxury Ha Nam Hotel
Northern Area of Hong Phu Bridge, Quang Trung Ward, Phu Ly, Ha Nam

Reviews

8.6

Excellent

Rating 10 - Excellent. 8 out of 19 reviews" "
Rating 8 - Good. 8 out of 19 reviews" "
Rating 6 - Okay. 3 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 0 out of 19 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Mrs. Nguyễn Thị Thanh Thúy - Reservations clerk on 2021/3/20
Warmest greeting from Muong Thanh Luxury Ha Nam Hotel ! It's such a big pleasure for us by reading these beautiful words from you. Your feedback serves us the best improvement in term of maintain the good and giving solutions for the bad to be better day by day. . We look forward to welcoming you back to our hotel in the not too distant future. Wish you all the best & have a nice day,

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Great location right in the centre of Phu Ly and with a lovely view of the river which was really pretty at sunset. The room was very clean and modern, with a great shower. The buffet breakfast had lots of choice, with eggs and pho cooked to order. The pool was great. Everyone at the hotel was really kind and friendly, especially Linh and Anh on reception. I would definitely stay here again!
Stayed 3 nights in Apr 2019
Response from Ms Thuy on 2019/6/13
Dear Sir, Thank you for your great review. We are delightful that you enjoyed your stay with us. We are happy that you appreciate our staff friendliness. We look forward to welcoming you back to our hotel soon Wish you health and happiness

8/10 Good

agnes helen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was clean n good n big. But the service very bad. We had order room service but was delivered wrongly to us.. very bad.
Stayed 2 nights in Jan 2018
Response from Ms Thuy on 2018/4/28
Thank you for responding to us. We hope that when you return to our hotel you will be satisfied.

10/10 Excellent

Seoyoung

Stayed 3 nights in Oct 2023
Response from Nguyen Ich Hieu - General Manager on 2023/10/31
Dear Mr. Seoyoung, Thank you very much for the good reviews you give to our Hotel. Wishing you good health, success and happiness. We look forward to welcoming you back to the hotel in the near future. Best regards Nguyen Ich Hieu - General Manager

6/10 Okay

KENICHI

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant is closed for dinner, and only room service is available.
Stayed 1 night in Apr 2023
Response from Tran Thi Mai Phuong Deputy General Manager on 2023/4/12
Warmest greeting from Muong Thanh Luxury Ha Nam Hotel!Thank you for your feedback. We are also very sorry for the misunderstanding you encountered during your stay at the hotel. Dinner restaurant on the 1st floor and opening time from 6am to 10pm. I understand how frustrating it can be when you can't get the help you need. I will do my best to make sure this doesn't happen again in the future. I apologize for any inconvenience we may have caused.We look forward to welcoming you back to our hotel in the not too distant future.Wish you all the best & have a nice day!

10/10 Excellent

JUHYUNG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員親切，早餐豐富
越南本土的連鎖五星級酒店，房間的陳設較傳統的設計，但符合需求。服務人員態度相當親切值得讚賞，早餐豐富，特別是越是牛肉河粉及咖啡令人回味無窮。整體上來說是這個地區的住宿首選。
Stayed 1 night in Sep 2019
Response from Ms Huyen on 2019/10/17
Thank you for your feedback. Your contribution will be the driving force for us to improve the quality of service more and more. Wish you have a successful business trip and comfortable days at the Muong Thanh Luxury Ha Nam Hotel Best regards! Nguyen Thu Huyen Sales Excutive

8/10 Good

YEDAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Ms.Thuy on 2019/9/11
Dear sir , Thank you for your feedback. We hope to see you again at Muong Thanh Luxury Ha Nam Hotel in the nearest time. Wish you success and happiness. Thank you very much.

8/10 Good

Mishin, 東京

Business traveler
Liked: Cleanliness, staff & service
朝食のハムが臭かったのでスタッフに伝えたがそのままだった。なぜ新しい物を出さないのか？それからパンの種類が減って残念。 でも仕事でまたフーリーに来たら泊まります。
Stayed 4 nights in Jun 2019
Response from Ms Thuy on 2019/6/21
Dear Sir, Thank you so much for your comment about our hotel. We will improve our service as much as possible. I hope for the next business trip at Hanam, you can enjoy best at Muong Thanh Ha Nam. We look forward to welcoming you back to our hotel soon . Wish you health and happiness

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務出差
房間乾淨舒適，早餐豐富選擇多 價格也不會太貴 整體住起來很舒服
Stayed 1 night in Jan 2019
Response from Ms Thuy on 2019/1/31
Thank you so much for your comment about our hotel. We will improve our service as much as possible. I hope for the next business trip at Hanam, you can enjoy best at Muong Thanh Ha Nam

8/10 Good

Hyunj jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A급 호텔
오성급 호텔 . 아주 좋았습니다. 아침식사는 별로 지만 객실 컨디션 매우 좋음
Stayed 1 night in Jan 2019
Response from Ms Thuy on 2019/1/31
Thank you so much for your comment about our hotel. We will improve our service as much as possible. I hope for the next business trip at Hanam, you can enjoy best at Muong Thanh Ha Nam

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Ms Thuy on 2018/12/30
Thank you for your feedback. Your contribution will be the driving force for us to improve the quality of service more and more.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Ms Thuy on 2018/12/30
Thank you for your feedback. Your contribution will be the driving force for us to improve the quality of service more and more.

10/10 Excellent

hyunjung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
깨끗하고 조식도 좋고 위치도 좋아요
Stayed 1 night in Sep 2018
Response from Ms Thuy on 2018/10/5
Thank you for the good comments on our hotel. Have a nice day.

10/10 Excellent

DAESOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from Ms Thuy on 2018/9/19
Thank you for your feedback.

10/10 Excellent

Sung min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절한 직원 청결한객실
Stayed 1 night in Aug 2018
Response from Ms Thuy on 2018/8/29
Dear Sir, Thank you very much.

6/10 Okay

Verified traveler

Liked: Cleanliness
출장지에서 가까운곳이라 선택했습니다 아침도 주고 나쁘지 않습니다
Stayed 1 night in Mar 2018
Response from Ms Thuy on 2018/4/28
Thank you for using our hotel service.

8/10 Good

sedo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 아주 훌륭합니다
Stayed 1 night in Nov 2017
We would like to thank you for your comments about our hotel. Hope to see you soon. thank you very much.

6/10 Okay

austin, 홍콩

Liked: Cleanliness, staff & service
첫번째 베트남
호텔 조식이 너무 별루엿다. 직원들은 친철햇으나 음료, 커피,야채 등등 너무 무성의해 보여서 먹을수 없엇음
Stayed 2 nights in Nov 2017