Dear Noah, Thank you for being our guest and sharing your feedback. Please accept our apologies for any housekeeping oversight you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

Dear Chandler, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Ada-Priscilla, Thank you for choosing Extended Stay America. We appreciate your generous rating and hope you had a great experience overall. However, we apologize for any shortcomings that kept your visit from being perfect. We value your patronage and hope to welcome you back for an even more exceptional stay in the future.Sincerely,Hotel Management

Dear Suleman, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Kendra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear LAPARIS, We are thrilled you had a great stay at Extended Stay America. We aim to provide our guests with the best services and accommodations, and we are glad we have succeeded. We value your comments and look forward to welcoming you back so on! Sincerely,Hotel Management

Dear Alexis, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Delores, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Regina, We truly appreciate your kind words and are delighted to know that we were able to accommodate you despite your late arrival. Providing exceptional service is our priority, and we're thrilled to know we succeeded in making your stay enjoyable. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Maria, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we regret any delay in addressing your request. We appreciate your understanding and assure you that we will share it internally to prevent such occurrences in the future. Your comfort is important to us, and we hope to welcome you back for a more seamless experience.Sincerely,Hotel Management

Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Tracy, Thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. We are glad you enjoyed our convenient location and appreciated the many restaurant choices nearby. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear melissa, Thank you for reviewing your stay. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep and safety of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping and security team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Marlene, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback, and we look forward to welcoming you soon! Sincerely,Hotel Management

Dear Aide, Thank you for sharing a review of your stay. We sincerely apologize for the inconvenience you experienced during your booking process. We take your feedback seriously, and we will address your issues with our staff to avoid this from happening again. While we understand your frustration, please be aware that booking-related matters are best resolved through the third-party platform Expedia, from which you made your reservation. They have access to your booking details and can assist you with a resolution. If there's anything further we can do to help ensure a better experience in the future, please do not hesitate to reach out to us. Your comfort and satisfaction are important to us, and we hope you'll give us another opportunity to serve you.Sincerely,Hotel Management

Dear Fredricka, Thank you for taking the time to leave your feedback. We never want to disappoint any of our guests, so we apologize for any issues you encountered during your stay. We want to assure you that we are wholly committed to enhancing our services and accommodations, and we hope you will visit again soon.Sincerely,Hotel Management

Dear Juan, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Brandon, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We are glad that you liked our staff. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you.Sincerely,Hotel Management

Dear Jason, We want to extend our apologies for not being able to provide you with a room. We completely understand that with no information about an overbooking situation and not being able to stay with us, it is extremely frustrating, and we deeply regret any distress caused. We hope you will give us another opportunity in the future, as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Kevin, Please accept our apology on behalf of our entire team for not meeting your expectations during your visit. We deeply regret the inconvenience, especially concerning the cleanliness of our hotel and hotel location. We take your feedback seriously and will address the cleanliness issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve that we are known for.Sincerely,Hotel Management

Dear Elizabeth, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear JUAN, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Regina, Thank you for your wonderful feedback. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America; we hope to welcome you again soon.Sincerely,Hotel Management

Dear Héctor, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. Our front desk team is always there to help you; never hesitate to speak to them. Also, we have noted your comments on the bed size for your next visit. We appreciate your business and look forward to seeing you again at our location for a better experience. Have a great day! Sincerely,Hotel Management

Dear Bettina, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Ezequiel, Please accept our apologies for the disappointing experience you had with us. We apologize for your inconvenience due to the issue with the toilet and are sorry we could not resolve everything immediately for you. Moreover, we also apologize for the cleanliness issue and any oversight in our hotel area. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely, Hotel Management

Dear Mario, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting Phoenix! It's lovely to hear how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management