If I could give it negative stars I would. We arrived at the hotel at 11:15 pm due to a late flight. Was told we couldn’t check in because they run night audits from 11-2am.?? Was told our room was ready and they have the key but they couldn’t give us a room until 2am and I had two kids in the car.They wouldn’t even let us go to the room and wait. Another couple arrived at the same time and was told the same. I was told to go through Expedia for a refund. I called Expedia and they tried contacting the front desk while I was there but was told no one was answering. I told the clerk and she said she was just told that the phone line wasn’t working for three days. Expedia couldn’t refund until they verified with them and if I left without that they couldn’t refund. So we couldn’t have our room and there was no way to contact them to be verified. The clerk at the desk was nice and called her manager and put her on speaker with us and the other couple and she was completely RUDE and HATEFUL and wouldn’t even let us talk and when we tried she would talk over us and yell. She didn’t even apologize or try to help or offer anything to help just completely hateful and rude and extremely unprofessional . I felt sorry for the clerk because she wanted to help but was told we had to wait. The manager Lucy should NOT be a manager dealing with customers. The main boss made it right the next morning but sadly lost customers because of the manager an the unprofessional way of running a hotel.
leanna
於 2025 年 6 月住了 1 晚
10/10 有夠讚
JM
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were good, convenient location and condition of building were a major posive, along with the price.
JM
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Erick
2025 年 6 月 25 日
Erick
於 2025 年 6 月住了 1 晚
10/10 有夠讚
Ariel
2025 年 6 月 24 日
Ariel
於 2025 年 6 月住了 2 晚
6/10 一般般
Susan
2025 年 6 月 17 日
Susan
於 2025 年 6 月住了 3 晚
2/10 很糟糕
RYAN
2025 年 6 月 16 日
RYAN
於 2025 年 6 月住了 1 晚
10/10 有夠讚
KATE
2025 年 6 月 11 日
KATE
於 2025 年 5 月住了 3 晚
10/10 有夠讚
Erickia
2025 年 6 月 9 日
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was great just need restaurant in area walking area
Erickia
於 2025 年 6 月住了 5 晚
10/10 有夠讚
David
2025 年 5 月 30 日
The hotel was very clean. All the stuff were pleasant. The lady that checked in Lucy was above and beyond accommodating. I will stay there again.
David
於 2025 年 5 月住了 1 晚
8/10 不錯哦
Autumn
2025 年 5 月 27 日
喜歡:整潔度和住宿環境和硬體
Enjoyed my stay at this Extended Stay American in Chandler!
Autumn
於 2025 年 5 月住了 1 晚
10/10 有夠讚
Alexis Evan,Rancho Cucamonga
2025 年 5 月 23 日
喜歡:整潔度、設施服務和住宿環境和硬體
The property was amazing, the desk staff were very courteous and nice. The kitchen in the room with a standard size fridge was awesome. The topper was the vanity light in the bathroom was big and wonderful. The shower head had good pressure. The relaxing recliner was not expected. All in all my wife and I had a great experience.
Alexis Evan
於 2025 年 5 月住了 1 晚
8/10 不錯哦
Kaylee
情侶出遊, 家庭旅遊, 親子旅遊
2025 年 5 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Great price. Nice rooms. Quiet nights. Would be 5 stars, but no hot breakfast so 4 stars