Lobby
Check availability

Reviews of Best Western Inn of Chandler

2.5 out of 5
Best Western Inn of Chandler
950 N Arizona Avenue, Chandler, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 273 out of 608 reviews" "
Rating 8 - Good. 186 out of 608 reviews" "
Rating 6 - Okay. 81 out of 608 reviews" "
Rating 4 - Poor. 33 out of 608 reviews" "
Rating 2 - Terrible. 35 out of 608 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a wonderful place to stay it was clean and staff was very polite and friendly!!!
Stayed 7 nights in May 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, and the free breakfasts were great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Lindsay, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet clean affordable
Stayed 2 nights in Apr 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing. Our plans changed so we only stayed one night, Thank you
Stayed 3 nights in Apr 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing much
Stayed 1 night in Apr 2024

8/10 Good

Marci

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that it was on the second floor and I had to go up two flights of stairs but the real one I got there was nice and big and it was clean and there was a nice bag.
Stayed 1 night in Apr 2024

10/10 Excellent

Sylvia

Traveled with partner
Just would like more towels in rooms
Stayed 2 nights in Apr 2024

4/10 Poor

susan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a place I would stay again. Dirty and unsafe feeling. Too expensive. Picture did not reflect how run down area is.
Stayed 1 night in Mar 2024
Response from GM on 2024/4/1
We apologize for your disappointing experience. Thank you for your feedback.

2/10 Terrible

susana

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service
I was set as a dnr for no reason and i would like a refund for payin for a night when i was told i cant rent a room
Stayed 1 night in Mar 2024
Response from GM on 2024/3/31
We do not have you as a DNR guest. We also see you checked in around 10 PM on March 24. It seems unlikely you are reviewing the correct Best Western.

10/10 Excellent

fadi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 5 nights in Mar 2024

10/10 Excellent

brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very effecient and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Stayed 3 nights in Mar 2024

8/10 Good

Gail, Saratoga Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Few tourists like us, more travelling for their trades. A little noisy at times. Plenty of places to eat nearby but no nicer restaurants.
Stayed 2 nights in Feb 2024

6/10 Okay

Cory

Traveled with partner
Disliked: Cleanliness, amenities
Average
Stayed 1 night in Mar 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
The clerk was great.
Stayed 1 night in Mar 2024

8/10 Good

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property with a good breakfast. Not many dining options within a decent driving distance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mayre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast selection was OK.
Stayed 3 nights in Mar 2024

2/10 Terrible

Daniella

Stayed 1 night in Mar 2024
Response from GM on 2024/3/31
We apologize for your disappointing experience. Thank you for your feedback.

2/10 Terrible

Matt

Traveled with family
The toilet was broken and wouldn’t flush and the tub didn’t drain.
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, great service, cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Chris

Business traveler
Liked: Cleanliness
Lousy noise Next to mc Donald’s
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Inn of Chandler - a great experience!
We always appreciate Best Western Inns and this trip was just another example of another good experience! From the customer service to the comfort of the room, we couldn't have asked for a better hotel accomodation - the bonus was the great breakfast in the morning!!
Stayed 1 night in Feb 2024

8/10 Good

Jessica, Bastrop

Liked: Cleanliness, staff & service
I would stay here again
Stayed 1 night in Feb 2024

10/10 Excellent

Derek, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Im usually skeptical about free breakfast, however, not only did they donit they did it well. Thank you
Stayed 3 nights in Feb 2024

10/10 Excellent

gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent
Stayed 1 night in Feb 2024

2/10 Terrible

John

Liked: Property conditions & facilities
Was not able to sleep till 5 AM. The neighbors had gangster rap blaring, and the man and woman next-door were extremely loud.
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Bonnie

Liked: Cleanliness, staff & service
It was clean and close to restaurants and shopping. Very old building. Basic hotel breakfast.
Stayed 2 nights in Jan 2024

8/10 Good

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, convenient breakfast.
Stayed 3 nights in Dec 2023

10/10 Excellent

DEBBIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap for less than $100 before taxes. I liked the outdoor hot spa. The staff was friendly. They tried to give me a room closest to the pool area. The pool is not located close to any of the rooms but I appreciated the effort.
Stayed 1 night in Nov 2023

2/10 Terrible

Joshua

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Its basically a motel 6, i had a couple nights booked but after getting there a cancelled the other night which i did get a refund for due to the mold inside the suites jacuzzi tub. But i stayed at the crown royal resort and its wayyyy better! Dont waste your money! I felt like i was on the run at best western lol
Stayed 2 nights in Nov 2023
Response from GM on 2023/11/21
Crown[e] Royal is a drink, but based on how you looked and acted at our property, you probably wouldn't know the difference.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property good, area noisy due to proximity of main road.
Stayed 2 nights in Nov 2023
Response from GM on 2023/11/22
Thank you for your review!

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy with the nearby neighbors
Stayed 1 night in Nov 2023
Response from GM on 2023/11/22
Thank you for your review!

6/10 Okay

Thomas, Albuquerque

Traveled with group
Did not provide needed shampoo, towels, extra blanket and conditioner.
Stayed 1 night in Nov 2023
Response from GM on 2023/11/22
Thank you for your review! We apologize for not meeting your expectations.

10/10 Excellent

Bruce, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
We needed a clean quiet room for the night in the Chandler area. This Best Western was perfect. It was nothing fancy. Staff was outstanding. We grabbed some coffee in the morning at checkout and saw they had free breakfast available. Breakfast area was immaculate. Would definitely stay here again if we needed to.
Stayed 1 night in Nov 2023
Response from GM on 2023/11/22
Thank you for your review!

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and facility met our needs. Thank you
Stayed 1 night in Oct 2023
Response from GM on 2023/11/22
Thank you for your review!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 2023/11/22
Thank you for your review!

10/10 Excellent

Patricia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were quiet, clean and comfortable; recently furnished. Within 20-30 minutes' walk were restaurants, shops and the Chanlder Art Center. When our air conditioner stoppped working, the staff responsded immediately with a choice of solutions.
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here twice and satisfied both times
This was our second stay at this property. Both times we were very satisfied with our experience. The rooms are clean, the showers are good, the mattresses are comfortable, and the included breakfast available every morning is a good way to start the day. We did not use the pool but it looked nice.This is not a luxury hotel, but it is great for basic accommodations when in the area.
Stayed 3 nights in Oct 2023
Response from GM on 2023/11/22
Thank you for your review!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was very friendly and always cleaning.
Stayed 1 night in Oct 2023
Response from GM on 2023/11/22
Thank you for your review!

10/10 Excellent

Frances

Stayed 1 night in Oct 2023
Response from GM on 2023/11/22
Thank you for your review!

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Pretty bad
The bed was so old or cheap that it kept making a crunching noise as you move and you could feel the springs in it. I travel regularly and was shocked at how bad the mattress was. The guy at the front desk was unbelievably rude and hung up on me twice. It wasn’t easy to find the check in area because instead of going into the regular entrance doors he had a little sign with arrows that take you to a very easy to miss seedy looking side area of the building with an old white phone attached. It is literally the most ridiculous check in area I’ve ever seen. I wouldn’t stay there again. I didn’t even stay there the second night of my trip and chose to leave early to avoid sleeping on that crappy bed.
Stayed 2 nights in Oct 2023
Response from GM on 2023/11/22
Thank you for your review! We apologize for not meeting your expectations.

8/10 Good

david

Very nice location
Stayed 11 nights in Sep 2023
Response from GM on 2023/11/22
Thank you for your review!