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斯科茨代爾北萬豪長住飯店的評分

3 out of 5
斯科茨代爾北萬豪長住飯店
17011 N Scottsdale Rd, Scottsdale, AZ

評論

8.8

有夠讚

10 分，有夠讚；575 則評論中有 351 則" "
8 分，不錯哦；575 則評論中有 148 則" "
6 分，一般般；575 則評論中有 41 則" "
4 分，不太好；575 則評論中有 17 則" "
2 分，很糟糕；575 則評論中有 18 則" "

9.2/10

整潔度

9.0/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Jeff

於 2024 年 2 月住了 1 晚
Residence Inn Team 於 2024年4月3日回覆
Thank you for the feedback. Please keep us in mind for the next time you are in the area.

8/10 不錯哦

Jill

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Residence Inn Team 於 2024年1月22日回覆
We greatly appreciate your feedback. Please keep us in mind for the next time you are in the area.

8/10 不錯哦

Ferdinand Suresh，Richmond

於 2024 年 1 月住了 5 晚
Residence Inn Team 於 2024年1月22日回覆
We appreciate the feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

Hummingbird

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyed our stay.
Our suite was clean and well maintained. Would definitely stay there again.
於 2023 年 12 月住了 2 晚
Residence Inn Team 於 2023年12月31日回覆
We appreciate the feedback. Please keep us in mind the next time you are in the area.

2/10 很糟糕

Paul

家庭旅遊
Marriott hidden fees
Hidden fees to scam you. Parking fee with tax $10.18 they don’t tell you about till check out. Not on booking site. Only one pillow for sleeper bed. Old and outdated
於 2023 年 12 月住了 1 晚
Residence Inn Team 於 2023年12月31日回覆
We appreciate the feedback. The Parking Fee is located on the site under the "At A Glance" Section of the website.

10/10 有夠讚

francia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience
Very clean, free breakfast cheap parking fee very close to Christmas at the event hosted by the Fairmont resort.
於 2023 年 12 月住了 1 晚
Residence Inn Team 於 2023年12月21日回覆
Thank you for the feedback. We greatly appreciate it. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

Janet

喜歡：整潔度、員工素質和住宿環境和硬體
Beautiful suite - high end decor and neutral colors. Kitchen is functional. Desk is appreciated.
於 2023 年 12 月住了 1 晚
Residence Inn Team 於 2023年12月20日回覆
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

Matt

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Residence Inn Team 於 2023年12月16日回覆
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

Calvin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Residence Inn Team 於 2023年12月6日回覆
We greatly appreciate your feedback. Please keep us in mind for the next time you are in area.

2/10 很糟糕

Heidi

不喜歡：員工素質
於 2023 年 11 月住了 1 晚
Residence Inn Team 於 2023年11月17日回覆
We appreciate the feedback.

6/10 一般般

Melissa

喜歡：整潔度和住宿環境和硬體
不喜歡：客房舒適度
於 2023 年 9 月住了 1 晚
Residence Inn team 於 2023年10月6日回覆
Hello Melissa,We are very disappointed to learn that your stay was not perfect. We look forward to the opportunity to host you again in the future.

10/10 有夠讚

Roger

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always so convenient
於 2023 年 9 月住了 2 晚
Residence Inn Team 於 2023年9月22日回覆
Thank you for the feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

José david

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Excelente lugar para visitar en familia...
於 2023 年 9 月住了 1 晚
Residence Inn Team 於 2023年9月11日回覆
We appreciate your feedback. Please keep us in mind for the next time you are in the area.

4/10 不太好

Ranvir

於 2023 年 8 月住了 3 晚
Residence Inn Team 於 2023年9月22日回覆
We appreciate the feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

david

喜歡：整潔度、員工素質和住宿環境和硬體
The staff went above and beyond accommodate me and my family.
於 2023 年 6 月住了 2 晚
Terry 於 2023年6月27日回覆
Thank you for your kind words about our team! Best regards from Scottsdale, we look forward to seeing you again!

10/10 有夠讚

Pamela

於 2023 年 6 月住了 2 晚
Residence Inn Team 於 2023年7月17日回覆
We appreciate the feedback. Please think of us next time you are in the area.

4/10 不太好

Craig

不喜歡：員工素質
於 2023 年 6 月住了 1 晚
Residence Inn Team 於 2023年6月5日回覆
We are sorry we fell short on the service provided. We appreciate the feedback.

10/10 有夠讚

Michele

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The gentleman at the front desk who checked us in was just so warm and kind and so very professional. He started the visit off in such a wonderful way. He seems very passionate and genuine about what he does ! The room was exceptionally clean, very quiet, and very comfortable. Great location
於 2023 年 5 月住了 1 晚
Residence Inn Team 於 2023年5月15日回覆
We greatly appreciate the feedback. Please keep us in mind for the next time you are in area.

8/10 不錯哦

Charlotte

家庭旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
The room was comfortable. Excellent location. Appreciate the breakfast buffet. Only negative, this applies to most hotels nowadays, the room is not refreshed each day. Guests have to clean the room, make the bed, empty the trash, go to the front desk for towels, coffee, etc. The cost of hotel stays has doubled and guests are provided half the service.
於 2023 年 5 月住了 2 晚
Residence Inn Team 於 2023年5月15日回覆
We greatly appreciate the feedback. Please keep us in mind for the next time you are in area.

10/10 有夠讚

Susan，Palmerston North

於 2023 年 5 月住了 1 晚
Residence Inn Team 於 2023年6月5日回覆
We greatly appreciate the feedback.

10/10 有夠讚

Erik

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property. Having a kitchen made all the difference. My only complaint is that I didn't know it was pet friendly. The room across the hall had two dogs barking constantly. There should be a section where there's no pets.
於 2023 年 5 月住了 3 晚
Residence Inn Team 於 2023年5月10日回覆
We appreciate the feedback about the no pet area. We hope you consider us the next time you are in the area.

10/10 有夠讚

Timothy

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice
於 2023 年 5 月住了 1 晚
Residence Inn Team 於 2023年5月9日回覆
Thank you for the feedback. Please keep us in mind for future stays.

8/10 不錯哦

Lori，Kanata

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a great hotel for a longer stay. We were there 8 nights. Clean room and friendly staff. Only complaint would be the mattress needs an upgrade. We put a couple blankets on it and it helped but wasn’t normal Merriott quality mattress
於 2023 年 4 月住了 8 晚
Residence Inn Team 於 2023年4月26日回覆
We appreciate the feedback. Please keep us in mind for he next time you are in the area.

10/10 有夠讚

Randal Patrick

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very courteous and helpful
於 2023 年 4 月住了 3 晚
Residence Inn Team 於 2023年4月25日回覆
Thank you for the feedback. We greatly appreciate it.

6/10 一般般

Keith

家庭旅遊
喜歡：員工素質
While the sign to the exit/ entrance doors said the building was locked for the security of the residence, they were not. One could enter the building without using their keys and virtually enter any floor without having a reservation or checked in to stay there
於 2023 年 4 月住了 7 晚
Residence Inn Team 於 2023年4月25日回覆
We appreciate the feedback.

10/10 有夠讚

Lisa

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Great hotel near premium shopping and dining. Modern, clean room with lots of amenities.
於 2023 年 3 月住了 1 晚
Residence Inn Team 於 2023年3月18日回覆
We appreciate your feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

Miriam

於 2023 年 2 月住了 7 晚
Terry 於 2023年3月24日回覆
Thank you for your kind response!

8/10 不錯哦

Alex

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 2 晚
Front Desk Team 於 2023年2月17日回覆
Thank you for the feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

Alex

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 1 晚
Residence Inn Team 於 2023年2月17日回覆
Thank you for the feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

Kyle

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and quiet hotel with large rooms, full kitchens, comfortable beds, great amenities and pleasant staff.
Terry 於 2022年12月29日回覆
Thank you Kyle for your kind words. We look forward to seeing you again in the future!

10/10 有夠讚

Chad

於 2022 年 8 月住了 2 晚
Terry 於 2022年12月28日回覆
Thank you for your kind review, we hope to see you again soon!

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 11 月住了 2 晚

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 11 月住了 1 晚

8/10 不錯哦

Jeffrey M.，Wheaton

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property is tucked back in a quiet enclave near a very busy section of town.
於 2022 年 10 月住了 2 晚
The Front Desk Team 於 2022年10月20日回覆
Thank you for staying with us!

10/10 有夠讚

john

於 2022 年 10 月住了 1 晚
Front Desk Team 於 2022年10月16日回覆
We appreciate the positive feedback. Please keep us in mind for the next time you are in area.

10/10 有夠讚

Delores

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Morning breakfast varieties clean quiet shopping nearby location ideal.
於 2022 年 9 月住了 3 晚
Front Desk Team 於 2022年10月5日回覆
Thank you for the positive feedback. Please keep us in mind the next time you are in the area.

8/10 不錯哦

Emmanuel

商務旅客, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The kitchen was definitely something we used a lot of. Unlike other hotels where you only get a microwave and a mini fridge, this establishment went all the way with making sure your family can enjoy its stay.
於 2022 年 7 月住了 3 晚
Front Desk Team 於 2022年8月10日回覆
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

John

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic
Fantastic stay. Wonderful room, comfortable bed, safe and quiet.
於 2022 年 6 月住了 1 晚
Front Desk Team 於 2022年6月26日回覆
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

Joaquin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚
Front Desk Team 於 2022年6月20日回覆
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area. Safe Travels!

8/10 不錯哦

Suzanne

喜歡：員工素質和設施服務
The room was super nice with the little kitchen and nice updates. The a/c was pretty loud and made it hard to sleep.
於 2022 年 6 月住了 1 晚
Front Desk Team 於 2022年6月18日回覆
Thank you for the feedback. Please keep us in mind when you are in the area next time.

10/10 有夠讚

Steven

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was immaculate! Can't wait to go back and use the fireplace in the room!
於 2022 年 5 月住了 3 晚
Front Desk Team 於 2022年6月10日回覆
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.

10/10 有夠讚

Patricia

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was not clearly specified that there was a parking fee. We didn't realize we were charged until after the stay. It should have been clearly stated at checkin.
於 2022 年 5 月住了 2 晚
Front Desk Team 於 2022年5月17日回覆
Our apologies for not making this clear for. Please feel free to reach out to the Assistant General Manager to discuss this.

10/10 有夠讚

Ted

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 1 晚
Front Desk Team 於 2022年5月17日回覆
Thank you for the positive feedback, please keep us in mind for the next time you are in the area.

10/10 有夠讚

Susan

於 2022 年 5 月住了 1 晚
Front Desk Team 於 2022年5月9日回覆
Thank you for the positive feedback. Please keep us in mind when you are in the area next time.

10/10 有夠讚

Michael

於 2022 年 4 月住了 1 晚
Front Desk Team 於 2022年5月5日回覆
Thank you for the positive feedback. Please keep us in mind next time you are in the area.

10/10 有夠讚

Vikram

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent palce, friendly staff, very good breakfast with frutis,bagels, yogurt, quiche, waffles etc.
於 2022 年 4 月住了 2 晚
Front Desk Team 於 2022年5月5日回覆
Thank you for the positive feedback. Please keep us in mind the next time you are in the area.

10/10 有夠讚

Roger

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect for traveling for work.
於 2022 年 4 月住了 2 晚
Front Desk Team 於 2022年4月25日回覆
Thank you for you positive feedback. Please keep us in mind the next time you are in the area.

6/10 一般般

Janet

家庭旅遊
喜歡：整潔度
不喜歡：客房舒適度
Would not recommend
The room was large (accessible room) but if pulling out the sofa bed, you had to move sofa and kitchen table to allow bed to be extended. Pillows were flat. The a/c sounded like an idling car so we tried to cool the room before going to sleep so it would not wake us up. The breakfast was disappointing! Microwave burritos or sandwiches coupled with oatmeal bowls and bagels. Not even a waffle maker in sight. If it you couldn’t cook it in a microwave or toaster - it wasn’t available. I’ve had better breakfast at less expensive chain hotels. This is the age of less service and more cost and Residence Inn jumped on the trend. Even at check in, I stated that I did not want to be next to the elevator. The front desk told me I was not. I was in a room down the hall from the elevator. The door to the room was a little down the hall.. the headboard of our bed was against the elevator shaft wall! However, the elevator was not an issue - couldn’t hear it over the air conditioner! Would not stay again. Only positives - bed was comfortable and location was central to most places we went.
於 2022 年 4 月住了 3 晚
Front Desk Team 於 2022年4月15日回覆
Sorry we fell short on services during your stay. We will forward this on to the leadership team.

8/10 不錯哦

Harriet

家庭旅遊
喜歡：設施服務和住宿環境和硬體
不喜歡：整潔度
Enjoyed our room and pool area. Had questions about bill which haven’t yet been clarified.
於 2022 年 3 月住了 4 晚
Hotel staff 於 2022年4月7日回覆
Thank you for your kind words about your experience. Please call the hotel directly and we would be happy to resolve any questions you may have about billing. Have a great day!

8/10 不錯哦

Shannon

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check-in was simple. The staff was friendly and whenever we called down to the front desk with a request, it was met with gratitude and urgently. Pool, fire pit, putting and patio area was clean and cozy. The breakfast didn’t have many options but we didn’t expect a buffet. The area was quiet, in proximity to lots of food, shopping and activities. Definitely a low key, great spot to stay for a decent rate. Overall, great experience for my wife and I.
於 2022 年 3 月住了 4 晚
Front Desk Team 於 2022年3月27日回覆
Thank you for the positive feedback. Please keep us in mind for the next time you are in the area.