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鳳凰城 - 坦佩希爾頓逸林飯店及度假村的評分

4 out of 5
鳳凰城 - 坦佩希爾頓逸林飯店及度假村
2100 S Priest Dr, Tempe, AZ

評論

8.0

非常好

10 分，有夠讚；1400 則評論中有 649 則" "
8 分，不錯哦；1400 則評論中有 336 則" "
6 分，一般般；1400 則評論中有 188 則" "
4 分，不太好；1400 則評論中有 122 則" "
2 分，很糟糕；1400 則評論中有 105 則" "

8.2/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

4/10 不太好

Dawna

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和設施服務
To start, it was very disappointing to arrive at 4pm (check in time is 3pm) to find our room was not ready. We had to find a mall to hang out in until we were advised it was ready 40 minutes later. The toilet ran all the time because the chain kept falling inside the flap that stops the water from entering the bowl. The toilet had trouble flushing, but someone came and fixed that. There wasn’t a vent or fan in the bathroom to help air it out. Then at 6:30 in the morning, my sister and I were awakened to someone trying to enter our room. Thankfully, I had not only used the deadbolt, but also the additional safety latch at the top so the person slammed the door open and it slammed back shut. I called the desk. They found it was the engineer trying to confirm whether there was an occupant in the room because of a discrepancy in the occupants records. Couldn’t they have tried to call first? That would have been an easier way to wake me up rather than freak me out that a man was trying to enter our room. The good parts are the beds are very comfortable, the desk help and the housekeeping gals were very nice.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Danielle

家庭旅遊
喜歡：整潔度和住宿環境和硬體
I read the reviews after I booked the room so was a little worried, but the room and location was just fine. Rooms comfortable and enjoyed the pool. It was very close to the gym we were at all weekend. My kids loved the cookies and front desk was very friendly.
於 2024 年 5 月住了 3 晚

4/10 不太好

Allie

團體旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
My room had 2 adjoining room doors that did NOTHING to limit noise and sound coming from the neighboring rooms. Sounds from neighboring guests having a standard conversation or listening to music sounded like they were in my room, which lead to being woken up multiple times each night of my stay.
於 2024 年 5 月住了 3 晚

8/10 不錯哦

Alex

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
😇
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Maura

Everything was very good !!!
於 2024 年 5 月住了 2 晚

6/10 一般般

Arturo

親子旅遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
Room was not fully clean. The fan extractor in the bathroom was not working, I reported this and they didn’t fix it. In the bathroom they left no body wash, I asked the lady in reception to please send and they didn’t send anything.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Jose

喜歡：整潔度、員工素質和住宿環境和硬體
Need to add the free breakfast.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Shandra，Salt Lake City

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We have stayed here before and found it just as wonderful. It is our go-to hotel in the Tempe/Phoenix area.
於 2024 年 5 月住了 3 晚

6/10 一般般

Kenyon

喜歡：整潔度和員工素質
於 2024 年 5 月住了 5 晚

2/10 很糟糕

Brett

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We found multiple worms and larvae in our room. The proposed solution was to move us to a smaller room without compensation or reimbursement
於 2024 年 5 月住了 2 晚

10/10 有夠讚

KX

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Did not like that the hotel allowed scheduling of a youth development group [4-H] at the same time they were having a Transvestite Convention.
於 2024 年 5 月住了 3 晚

6/10 一般般

Aleksandra

家庭旅遊
Our smelled old, it was raining, so maybe some mildew smell got released, 4 adults fit well on 2 Queen beds.
Doubletree Hilton Tempe/Phoenix 於 2024年5月20日回覆
Hello Aleksandra,We are sorry to hear that you didn't have the best experience staying with us. Our team has carefully reviewed your feedback and will diligently work towards improvement. We hope you enjoyed other aspects of your stay with us, and hope you give us another chance in the future,Thank you.

10/10 有夠讚

Jonathan

喜歡：整潔度
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Vanessa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really clean room. The beds were super comfortable and the staff were great.
於 2024 年 5 月住了 1 晚
Doubletree Hilton Tempe/Phoenix 於 2024年5月16日回覆
Hello Vanessa,We are pleased to hear your stay with Doubletree Hilton was an enjoyable experience. Thank you for your kind words and we hope you see you again in the future.

2/10 很糟糕

Karen，BRICK

不喜歡：整潔度和員工素質
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Kimberly

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly and helpful.
於 2024 年 4 月住了 3 晚
Doubletree Hilton Tempe/Phoenix 於 2024年5月16日回覆
Hello Kimberly,Thank you for your providing your positive feedback, we hope to see you return again soon.

4/10 不太好

Chrissy

情侶出遊, 團體旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The staff was friendly when checking in made it very quick and easy. Couple minutes from the area felt pretty unsafe. The room smelt very musky like it used to be a smoking room or something and you can't open any windows. The security safe thing didn't work to keep our important stuff in. The plug for the drain in the sink was stuck in there so it wouldn't drain until we were able to get it out and when we put down a towel after showering the bathroom floor seemed like it hadn't been mopped in a very long time the bottom of the towel was almost black from all the dirt. The property on the outside seems very well kept and nice, rooms should be cleaned better and pretty outdated.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Toshiyuki

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Debby

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

6/10 一般般

Dana

情侶出遊
喜歡：整潔度
不喜歡：員工素質
Went to have breakfast at the buffet Sunday morning and the host would not greet us or make eye contact. After about 10 minutes of waiting to be seated or even acknowledged we left
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Josh

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Restaurant shuttle hot tub big pool super friendly large rooms with windows that open
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Frank

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property....clean rooms, nice staff
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Markeith

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Misty

於 2024 年 4 月住了 2 晚

8/10 不錯哦

Jose

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Heidi

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Quick easy check in. They even noticed i was a member and added my loyalty number without even being asked!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Getting courtesy bus seemed an issue as no one available to answer call at 7pm at night...so got taxi..hotel was very good.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Donald

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice rooms. The pool s real nice with plenty of towels and lounge chairs.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Mildred

情侶出遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Nice place, good customer service, but the property needs some updates.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Scott

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚

10/10 有夠讚

Matthew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved the feel. Great pool area. Old school bar.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Kylee

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Alexandria

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Wonderful restaurant on sight
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Yvonne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was absolutely beautiful!!! I did not want to leave!! Can't waitto return!!!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Isaac

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The building is older, but the rooms are updated with newer furniture and everything seems well kept. Good place to stay for the value.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Miriam

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Mary

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There was literally nothing to dislike.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Robert

於 2024 年 3 月住了 2 晚

8/10 不錯哦

Audra

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Tracie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked the quietness
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Darrell

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
everything was good no issues -would recommend to all
於 2024 年 3 月住了 1 晚

6/10 一般般

Lottie

情侶出遊, 商務旅客, 家庭旅遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
We arrived to join a group already here. The property was dated. The lobby has a sunken fireplace lounge. We received a ground level handicap room. The shower leaked into the rest of the bathroom, making the whole room slippery and needing an extra towel to keep the room safe to use. Light came in around the door frame at night. Breakfast was not included, although it advised as such when booking. While swimming a storm arrived and our group went under some shelter, but a gentleman joined our group. He made many of us feel uncomfortable. A member of our group went to the front desk and security helped with this. Staff was very kind and helpful throughout the visit.
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Mario，Phoenix

情侶出遊
喜歡：整潔度、員工素質和設施服務
It’s a great hotel, don’t get me wrong, but the doors are very thin so in the middle of the night or early morning I hear kids running down the hall and yelling
於 2024 年 3 月住了 1 晚

10/10 有夠讚

ROLANDO R

喜歡：整潔度、員工素質和住宿環境和硬體
Everything
於 2024 年 3 月住了 2 晚

6/10 一般般

Anya

家庭旅遊
喜歡：整潔度
不喜歡：設施服務
Walls thin, a noise machine might help- neighboring room fighting & swearing, slamming doors late. Also no complementary breakfast but expensive room.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Mark L

喜歡：整潔度、員工素質和住宿環境和硬體
Clean and everything worked.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

marcella，astoria

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Jessica

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was wonderful! Transportation from airport and around Tempe was super convenient! Drivers were helpful, informative and kind. Front desk was very kind and greeted us warmly. Even gave my kids extra cookies which were delicious! We loved the pool and the quaint and quiet surrounding with the trees. Made us feel we weren’t in a busy city! Would definitely come back again!
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Lisa

於 2024 年 3 月住了 1 晚

2/10 很糟糕

Brittany

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
I recently stayed at a Doubletree hotel, and unfortunately, my experience was far from satisfactory. The hotel appeared completely dusty and unkempt, indicating a lack of proper maintenance and cleanliness standards. It was evident that the hotel was in dire need of updates, as the facilities felt outdated and neglected. One major issue was the absence of proper ventilation in the bathrooms, leading to mildew growth on the walls—a clear sign of poor hygiene and neglect. Additionally, the pillows provided were of poor quality, resulting in severe neck pain for me and likely discomfort for other guests. Furthermore, it was evident that the ventilators had not been changed, as I experienced allergy-like reactions throughout my entire stay. It felt as though the hotel had been purchased by Doubletree but never underwent any renovations or updates. Overall, my experience was disappointing, and I will not be staying at this Doubletree hotel again.
於 2024 年 3 月住了 1 晚