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費城威洛格羅夫萬怡飯店的評分

3 out of 5
費城威洛格羅夫萬怡飯店
2350 Easton Rd Route 611, Willow Grove, PA

評論

8.2

非常好

10 分，有夠讚；553 則評論中有 253 則" "
8 分，不錯哦；553 則評論中有 181 則" "
6 分，一般般；553 則評論中有 65 則" "
4 分，不太好；553 則評論中有 27 則" "
2 分，很糟糕；553 則評論中有 27 則" "

8.8/10

整潔度

8.8/10

員工素質

7.8/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

sunny haoyin，Winchester

於 2023 年 2 月住了 1 晚

10/10 有夠讚

Todd David

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hot tub was broken otherwise everything was good
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Tiffany

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love this hotel
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Robin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nothing. It was a great stay.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Tina

喜歡：整潔度、員工素質和住宿環境和硬體
I love this hotel but they need to fix the jacuzzi
於 2024 年 4 月住了 1 晚

6/10 一般般

MATTHEW

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel itself is better than average and a good value but the breakfast was a total ripoff. For $10 per person prepaid, we had a choice of either a small regular Starbucks coffee or a small decaf Starbucks coffee. Anything else would have been extra. Included was either a premade breakfast sandwich with pork or oatmeal. Anything else would have been extra. And a very basic Starbucks menu was all the choice you had. No egg bites, nothing vegetarian other than oatmeal, nothing gluten free other than oatmeal. My husband was able to get a toasted bagel and I ate oatmeal. If I hadn’t prepaid for it, we would have eaten breakfast anywhere else.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Dianne

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Sarah

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Tiffany

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s very updated, clean and convenient!
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Lisa

喜歡：整潔度
不喜歡：員工素質
I checked out just after midnight on Friday, 3/8, after police had to be called when I was harassed and surrounded by a gang of young men who attempted to force entry into my room -- and who were also guests at the hotel.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful, comfortable lobby areas
於 2024 年 3 月住了 2 晚

4/10 不太好

gerald

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Karen

情侶出遊
Very clean, coffee lousy
於 2024 年 2 月住了 1 晚

6/10 一般般

Djanie

喜歡：員工素質
於 2024 年 2 月住了 1 晚

4/10 不太好

Per，Knoxville

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Poor water pressure in shower, cold water only in sink. Few TV channels, poor image quality.
於 2024 年 2 月住了 2 晚

6/10 一般般

Yvonne，Warminster

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Whirlpool was broken
於 2024 年 2 月住了 1 晚

10/10 有夠讚

DeShawn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Willow Grove 於 2024年2月13日回覆
Thank you for staying at the Courtyard by Marriott Philadelphia Willow Grove. We hope to have to back soon!

6/10 一般般

Marcquita

喜歡：員工素質
不喜歡：整潔度
於 2024 年 1 月住了 1 晚
Willow Grove 於 2024年1月10日回覆
Thank you for staying and the Willow Grove Courtyard by Marriott!

2/10 很糟糕

Bharvi

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
willow grove 於 2024年1月8日回覆
Thank you for staying with us Willow Grove Courtyard

6/10 一般般

Charles

喜歡：整潔度
i didn't like that they did not have a complimentary breakfast. that sucks
於 2023 年 12 月住了 1 晚
willow grove 於 2024年1月8日回覆
I apology we were unable to meet your needs. Courtyard do not offer complimentary breakfast. However, we do offer special rates that includes breakfast. Thank you,

8/10 不錯哦

SHERRY

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
willow grove 於 2024年1月8日回覆
Thank you for choosing to stay with us at the Willow Grove Courtyard by Marriott.Have a nice day!

4/10 不太好

James

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad place
於 2023 年 12 月住了 1 晚
willow grove 於 2024年1月8日回覆
We apologize we were unable to meet your standards. Unfortunately, there is no specific information on what issues you encountered during your stay.Hopefully, you will return to give us an opportunity to meet the standards.Thank you,

8/10 不錯哦

Allison

於 2023 年 12 月住了 1 晚
willow grove 於 2024年1月8日回覆
Thank you for being so kind. We hope to see you again!

8/10 不錯哦

Julio

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 6 晚
Willow Grove 於 2024年1月8日回覆
Thank you for choosing the Willow Grove Courtyard and hope to see you back soon!

6/10 一般般

Monique k

喜歡：員工素質、住宿環境和硬體和客房舒適度
不喜歡：整潔度
Was ok
The hotel.lobbybisbvery nice. The front desk lady was very sweet. When i walked in the room appeared very neat and clean. Within 5 mins of putting my bag down i had to kill a roach. Im hoping inwont see anymore throughout my stay. Ive been trying all the hotel in the area and this is the first time i seen one. Im certain i wont book again.
於 2023 年 10 月住了 1 晚
willow grove 於 2024年1月8日回覆
We apologize for your negative experience during your stay. We would like to have another opportunity to make your future stay more pleasant.Thank you for choosing to stay with us!

8/10 不錯哦

Asia

喜歡：設施服務
於 2023 年 11 月住了 2 晚
willow grove 於 2024年1月8日回覆
Thank you for staying at the Willow Grove Courtyard by Marriott.

6/10 一般般

Ana

喜歡：整潔度和員工素質
於 2023 年 11 月住了 11 晚
willow grove 於 2024年1月8日回覆
Thank you for staying at the Willow Grove Courtyard by Marriott.

8/10 不錯哦

Nino

於 2023 年 12 月住了 1 晚
willow grove 於 2024年1月8日回覆
Thank you for choosing to stay with us at the Willow Grove Courtyard.Thank you,

10/10 有夠讚

Antonia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I can’t wait to come back
The front desk was very nice and helpful. Check-in was a breeze. The room was clean and well designed. Love that half moon sofa bed. So cool and comfortable. The bed was very comfy as well. Security Deposit fee is very reasonable. And parking was free as advertised. The only hiccup was one ice machine was down, and the other was acting up. Compared to how much I enjoyed my stay it means nothing. When I needed new towels they didn’t hesitate. Just good hospitality. Great job, and that’s to the entire staff. You’re awesome :)
於 2023 年 12 月住了 2 晚
willow grove 於 2024年1月8日回覆
Thank you so much for your amazing comments. The entire staff enjoyed your as a guest. These comments are very encouraging and inspiring. They will be shared with the entire staff.Hope to you again!

2/10 很糟糕

Chandra

不喜歡：整潔度、員工素質和設施服務
The rooms did not get cleaned during our stay. The hotel doesn't provide enough water bottles if you plan to stay for a couple of days. The good part is there is a Walmart nearby where you get everything. The hotel doesn't provide complementary breakfast.
於 2023 年 12 月住了 3 晚
willow grove 於 2024年1月8日回覆
We apologize that you did not receive cleaning services during your stay. We will speaking with out housekeeping to prevent this from happening I hope to have you back with us soon!Thank you and have a blessed day!

6/10 一般般

Pamela

情侶出遊
喜歡：員工素質
不喜歡：設施服務
Toilet seat wasnt cleaned for while. It felt as though it had a film of dried up hairspray. Tub was dingy, unclean. No tv menu, restaurants or things to do listings. Pool out of service.. Comfortable beds
於 2023 年 11 月住了 1 晚
Willow Grove 於 2024年1月8日回覆
I apologize for the cleanliness of your room upon arrival, we will have a talk with our housekeeping team. Also, As for the tv menus and listing for things to do we do have them at our front desk upon request! We hope to have you back soon.Thank you!

10/10 有夠讚

Jean Ernst，laval

於 2023 年 11 月住了 3 晚
willow grove 於 2024年1月8日回覆
Thank you for staying at the Willow Grove Courtyard by Marriott.

10/10 有夠讚

Nicole

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy access to everything in the area and the turnpike
於 2023 年 11 月住了 1 晚
Willow Grove 於 2024年1月8日回覆
Thank you for the great comments! Thank you for choosing the Willow Grove Courtyard and hope to see you soon!

2/10 很糟糕

Sabryia

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Loud sirens @ 4:00am terrible wake up.
There was a loud siren in the hallway and or next door in room 309 that kept going off waking us up from 4am in the morning until 7am so we finally became overwhelmed and left the premises at 7:15am this was unacceptable!!!
於 2023 年 11 月住了 1 晚
Willow Grove 於 2024年1月8日回覆
We apologize for the inconvenience that you experienced during your stay! We have fixed the issue and hope to have you back with us in the future!Thank you for the response!

10/10 有夠讚

Darla

於 2023 年 11 月住了 1 晚
willow grove 於 2024年1月8日回覆
Thank you for staying at the Willow Grove Courtyard by Marriott.

8/10 不錯哦

ROSEMARY

於 2023 年 11 月住了 2 晚
willow grove 於 2024年1月8日回覆
Thank you for staying at the Willow Grove Courtyard by Marriott.

8/10 不錯哦

Elizabeth

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient wawas nesrby
於 2023 年 11 月住了 2 晚
Willow Grove 於 2024年1月8日回覆
Thank you for choosing the Willow Grove Courtyard we hope to have you back again soon!Thank you!

10/10 有夠讚

Jack

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No complaints
於 2023 年 11 月住了 1 晚
willow grove 於 2024年1月8日回覆
Thank you for staying at the Willow Grove Courtyard by Marriott.

2/10 很糟糕

Margaret

情侶出遊
不喜歡：員工素質
Dirty comforter which they could only replace with a scratchy low quality blanket. Extremely noisy neighbors, asked front desk at 11:30pm AND 1:30am to do something about… but because when the “house person” walked down for 2 seconds and the neighbors weren’t making noise… there was nothing they could do! We paid extra during reservations to have a hot breakfast for 2. Well that person called out so there were frozen bagels and so so coffee. At check out, I asked what could be done to make our experience right… “nothing” “you booked through Expedia so there’s nothing we can do.” I do not recommend this hotel! I hate leaving bad reviews, but I feel others need to know what might happen to you.
於 2023 年 11 月住了 1 晚
willow grove 於 2024年1月8日回覆
We apologize for the inconvenience there was an emergency at the hotel which has been resolved. Thank you for staying with us and hope to see you back soon!Thank you!

10/10 有夠讚

Albert

於 2023 年 11 月住了 1 晚
willow grove 於 2024年1月8日回覆
Thank you for staying at the Willow Grove Courtyard by Marriott.

6/10 一般般

Diane

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
Bistro ran out of wine
於 2023 年 11 月住了 6 晚
Willow Grove 於 2024年1月8日回覆
We do apologize there was a delay on the shipment for our alcohol during your stay! Hope to get the opportunity to make things better during your next stay with us!Thank you!

8/10 不錯哦

Richard

喜歡：整潔度、員工素質和客房舒適度
Stay was fine
Stay was fine
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Amanda

不喜歡：整潔度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Shanmuga

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel with good services
I stayed for a night with my family. The room provided initially was looking good except I found something that looked like a bark from tree next to the air conditioner. After I reported about that, they provided another room immediately. Staff were polite and responsive during the stay. Except for that one issue with the room, everything was pretty good. There are ample parking space available outside and was convenient to locate the hotel.
於 2023 年 10 月住了 1 晚

4/10 不太好

Aaron

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Laundry was not working Pool and jacuzzi are broken as well
於 2023 年 10 月住了 1 晚

6/10 一般般

tariq E

於 2023 年 10 月住了 1 晚

10/10 有夠讚

Kristy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Corey

團體旅遊
Good
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Briana

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Lori

於 2023 年 10 月住了 1 晚