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佩塔盧馬-索諾瑪凱藝飯店的評分

2.5 out of 5
佩塔盧馬-索諾瑪凱藝飯店
5100 Montero Way, Petaluma, CA

評論

8.6

有夠讚

10 分，有夠讚；1001 則評論中有 533 則" "
8 分，不錯哦；1001 則評論中有 300 則" "
6 分，一般般；1001 則評論中有 96 則" "
4 分，不太好；1001 則評論中有 39 則" "
2 分，很糟糕；1001 則評論中有 33 則" "

8.6/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.4/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度和員工素質
酒店离维多利亚小镇很近，周边环境很美，但酒店房间很小洗漱间也很小，幸好房间还算干净。
於 2019 年 12 月住了 1 晚

6/10 一般般

Erica

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Joseph 於 2024年5月21日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 一般般

JOHN

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
No parking spaces to park at 10:00pm! You spend $250 on a room and you have to park on the street????
於 2024 年 5 月住了 1 晚
jim 於 2024年5月19日回覆
Thank you for staying with us!I am so sorry about the lack of parking.This was a very busy weekend.

10/10 有夠讚

Suzanne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Complete breakfast is always a welcome amenity. Kitchenette was helpful. A bit of traffic noise in building 7 closest to freeway. Would stay here again.
於 2024 年 5 月住了 2 晚
Joseph 於 2024年5月7日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Toby

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient at checking in and the product matches the price.
於 2024 年 5 月住了 1 晚
Joseph 於 2024年5月7日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Stephanie

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Second stay here definitely a great and affordable place. Comfortable and safe with bice staff and amenities.
於 2024 年 4 月住了 2 晚
Quality Inn Petaluma - Sonoma 於 2024年5月3日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

4/10 不太好

Bhaskar

The motel worth only $80 per day considering the area's other motels rate. It's right on highway and noisy
於 2024 年 4 月住了 1 晚
Jim 於 2024年5月2日回覆
Thank you for staying with us. We are sorry you did not enjoy your stay. We hope you would try us again.

2/10 很糟糕

Christopher

情侶出遊, 商務旅客
Parking lot parties, people knocking on doors in the middle of the night
於 2024 年 4 月住了 1 晚
Jim 於 2024年4月30日回覆
Dear Christopher,On behalf of our hotel I apologize for the Parties and knocking on the doors. We encourage our guest to call the front desk with ANY problems as we do not tolerate this behavior. We did in fact get other guest call us about the parties and our Night Auditor did go down and tell them to disburse. Please give us another chance as this was an isolated incident.Thank you

10/10 有夠讚

Janet

喜歡：整潔度、員工素質和住宿環境和硬體
Felt safe, good parking, great breakfast. Clean and staff was customer service driven.
於 2024 年 4 月住了 1 晚
jim 於 2024年4月29日回覆
Thank you for staying with us! We hope to see you again.

10/10 有夠讚

Sue

Clean. Doesn’t smell like chemicals…makes me happy!
於 2024 年 4 月住了 1 晚
jim 於 2024年4月29日回覆
Thank you for staying with us! We hope to see you again.

10/10 有夠讚

Stephanie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed for work out ofntown and will stay again. Nice staff. Comfortable bed. Nice amenities and affordable for a travel nurse like me. Lots of things nearby.
於 2024 年 4 月住了 3 晚
Jim 於 2024年4月25日回覆
Thank you for staying with us!We love our Travel Nurses.We hope to see you again

6/10 一般般

Michael Kent，Sendai

商務旅客
喜歡：員工素質
Ok if you just need a place to sleep for the night. Seems to be very popular with work crews so pool side looks like an outdoor bar a night. The area seems a bit unsafe, I wouldn't want to walk around too late at night.
於 2024 年 4 月住了 2 晚
Joseph 於 2024年4月24日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 一般般

wendy

喜歡：員工素質
不喜歡：整潔度
於 2024 年 4 月住了 1 晚
Jim 於 2024年4月29日回覆
Thank you for staying with us! We hope to see you again.

10/10 有夠讚

Richard

喜歡：整潔度、員工素質和住宿環境和硬體
Very pleasant staff, easy check in. Well thought out and comfortable room with everything I need.
於 2024 年 4 月住了 1 晚
Joseph 於 2024年4月23日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Katherine

喜歡：整潔度、員工素質和住宿環境和硬體
Comfy beds and room. Excellent breakfast!
於 2024 年 4 月住了 1 晚
Joseph 於 2024年4月23日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Beatriz

情侶出遊, 寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Front desk desk check-in was easy and the clerk at the front desk. I believe his name is Donnie was very friendly, courteous, respectful made it an easy check-in very fast and speedy. Thank you, Donnie.
於 2024 年 3 月住了 1 晚
Jim 於 2024年4月1日回覆
Thank you for staying with us!

10/10 有夠讚

Kimberly

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I’ve been here several times and have always had an enjoyable stay. The breakfast in the morning is always hot and ready to go on time! The staff is very super nice and polite. The grounds look great. I really like this property. Thank you for my enjoyable stay!
於 2024 年 3 月住了 5 晚
Jim 於 2024年4月1日回覆
Thank you for staying with us!

10/10 有夠讚

Judy

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Great location. Staff was super helpful and professional Close to several breweries we visited. Quiet and good breakfast
於 2024 年 3 月住了 2 晚
jim 於 2024年3月24日回覆
Thank you for staying with us

8/10 不錯哦

Paige

喜歡：員工素質和設施服務
The location is convenient, we have stayed here many years before. The property could use some maintenance, but the outside was clean and well-kept.
於 2024 年 3 月住了 2 晚
jim 於 2024年3月24日回覆
Thank you for staying with us!

10/10 有夠讚

Paul

於 2024 年 3 月住了 1 晚
jim 於 2024年4月11日回覆
Thank you for staying with us!

8/10 不錯哦

Corina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quick check in & out by friendly staff. Quiet & very clean. Complimentary breakfast is average. Overall an excellent stay.
於 2024 年 3 月住了 1 晚
Jim 於 2024年3月17日回覆
Thank you for staying with us!We hope to see you again!

10/10 有夠讚

Judith

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very clean and quiet.
於 2024 年 3 月住了 2 晚
Joseph 於 2024年3月12日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 一般般

Sheryl

於 2024 年 2 月住了 1 晚
Joseph 於 2024年3月22日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 有夠讚

Erin

喜歡：整潔度、員工素質和住宿環境和硬體
Staff was very friendly and check in was super fast
於 2024 年 2 月住了 1 晚
Joseph 於 2024年2月20日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Brenda

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Customer Service
Staff is always friendly and goes above and beyond to assist our request. We will definitely be back.
於 2024 年 2 月住了 1 晚
Joseph 於 2024年2月20日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Jimmy

喜歡：整潔度、員工素質和客房舒適度
於 2024 年 2 月住了 1 晚
Jim 於 2024年2月18日回覆
Thank you for staying with us!We hope you will stay with us again

10/10 有夠讚

Ricardo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Joseph 於 2024年2月16日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Leonard

喜歡：整潔度、員工素質和住宿環境和硬體
Well kept property
於 2024 年 2 月住了 1 晚
Joseph 於 2024年2月13日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Jessenia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean room very quiet and breakfast was good
於 2024 年 2 月住了 1 晚
Joseph 於 2024年2月13日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Alondra

情侶出遊
Amazing i definitely recommend
於 2024 年 1 月住了 1 晚
Joseph 於 2024年1月30日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

James

喜歡：員工素質和住宿環境和硬體
Bbbbbbb
於 2024 年 1 月住了 1 晚
Joseph 於 2024年1月30日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Jose v

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 9 晚
Joseph 於 2024年1月25日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

2/10 很糟糕

Andrew

於 2023 年 12 月住了 1 晚
Joseph 於 2024年1月16日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 一般般

Britton

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
There is mold in the shower
於 2023 年 12 月住了 2 晚
Joseph 於 2024年1月9日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 有夠讚

Raymundo

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Joseph 於 2024年1月9日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Kathleen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable!
This is my favorite place along the highway in Sonoma county. It's clean, comfortable, and priced right. Plus their staff are excellent. I always look forward to my stay.
於 2023 年 12 月住了 1 晚
Joseph 於 2024年1月31日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 不錯哦

Carl

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Joseph 於 2024年1月9日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Tiffany

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Joseph 於 2024年1月9日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 一般般

Janette

喜歡：整潔度和設施服務
The front desk person was unfriendly.
於 2023 年 12 月住了 1 晚
Joseph 於 2023年12月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 很糟糕

Jonathan

於 2023 年 12 月住了 1 晚
Joseph 於 2024年1月16日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 有夠讚

Terence

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They were very helpful and attentive when emailed. The comp breakfast was a nice finish.
於 2023 年 12 月住了 1 晚
Joseph 於 2023年12月26日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

2/10 很糟糕

Luis

喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
I got charged double on my stay. I only stayed one night and it shows an extra night. I will be disputing with my bank and Quality Inn.
於 2023 年 12 月住了 1 晚
Julie Front Desk 於 2023年12月24日回覆
A deposit is authorized on your stay for 100.00 but when you check out it gets released back to your financial institution. You should see this as a pending charge until your bank releases it back in 3-5 business days. Thank you for staying with us. Quality Inn Petaluma

10/10 有夠讚

Leonardo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Joseph 於 2023年12月26日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

6/10 一般般

Irvin

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Joseph 於 2023年12月21日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 很糟糕

Stephen

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Joseph 於 2023年12月19日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 有夠讚

Patrick

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Joseph 於 2023年12月12日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Steven

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Friendly staff, easy park, clean room. This place is fabulous!
於 2023 年 12 月住了 1 晚
Joseph 於 2023年12月12日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 不錯哦

真實旅客

喜歡：整潔度和住宿環境和硬體
Will do in a pinch.
The man who was at the reservation desk wasn’t pleasant, but he did his job. I often wish people would smile and make you feel welcomed. The place is not bad for the price point. The place wasn’t bad, it was clean, and the bed and pillows were comfortable. I used the gym, which was a room converted into a simple work out room. I could not use the pool or hot tub because it was cold outside. The breakfast was average, but a welcoming lady manages it, and the food was not bad.
於 2023 年 12 月住了 1 晚
Joseph 於 2023年12月12日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

10/10 有夠讚

Randal，Newhall

於 2023 年 12 月住了 1 晚
Joseph 於 2024年1月9日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質和客房舒適度
Front Desk was very professional. Cleanliness needs some improvement
於 2023 年 12 月住了 1 晚
Joseph 於 2023年12月12日回覆
Thank you for staying with us! We appreciate your feedback. We hope to see you again!