接待櫃台

Wonil Hotel Perth - Handwritten Collection的評分

4 out of 5
Wonil Hotel Perth - Handwritten Collection
21 Hackett Drive, Crawley, Crawley, WA

評論

9.0

太棒了

10 分,有夠讚;76 則評論中有 50 則" "
8 分,不錯哦;76 則評論中有 17 則" "
6 分,一般般;76 則評論中有 5 則" "
4 分,不太好;76 則評論中有 1 則" "
2 分,很糟糕;76 則評論中有 3 則" "

9.8/10

整潔度

9.4/10

員工素質

8.6/10

設施服務

9.4/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Moon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The bus station going to downtown area is just right next to the hotel
Wonil Team 於 2024年1月20日回覆
Dear Moon,Thank you for your positive feedback.We look forward in welcoming you back to Wonil Perth.

10/10 有夠讚

Chi Ho Walter

於 2024 年 1 月住了 4 晚
Wonil Team 於 2024年1月12日回覆
Dear Walter,Thank you for your positive feedback. We look forward in welcoming you back to Wonil Hotel Perth

10/10 有夠讚

Hakky

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Only coffee pods in the room
於 2024 年 4 月住了 1 晚
Abhishek Joshi 於 2024年5月7日回覆
Dear Hakky, Thank you for choosing to stay at Wonil Hotel and for your excellent review. I was so pleased to hear that your recent stay was positive. I truly appreciate your insightful feedback regarding providing in-room amenities. Rest assured I am addressing your comments with Hotel management. I hope we have the chance to welcome you back again soon. Warm Regards,Abhishek JoshiFront Office Manager

6/10 一般般

georgette

喜歡:整潔度和住宿環境和硬體
All was perfect except for the last leg which was our checkin.
於 2024 年 4 月住了 1 晚
Abhishek Joshi 於 2024年4月30日回覆
Dear Georgette,Thank you for your review. Naturally, I was disappointed to learn of your experience during your recent stay at Wonil Hotel, which does not meet the exceptional standards we aspire to. The issues you have mentioned certainly do not meet the high standards we are renowned for and I have shared this feedback with our wider team. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. I would like to know more about your experience, kindly email us with your complete feedback to ensure we take care of you on your next visit.Regards,

10/10 有夠讚

Aidan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location amazing staff
於 2024 年 4 月住了 3 晚
Josh 於 2024年4月9日回覆
Dear Aidan,Thank you for choosing to stay at Wonil Hotel and for your excellent review.I was so pleased to hear that your recent stay was so positive and that you enjoyed hotel location adn staff service, and I will be sure to share your kind words with the team.I hope we have the chance to welcome you back again soon.Regards,Team Wonil.

8/10 不錯哦

Darsha

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
New Hotel along Swan river - love the modern aesthetic, however some amenities were lacking (toiletries - cotton pad/toothbrush/toothpaste etc were lacking). Staff also did not refill the water provided in the glass bottle. Appreciated the friendly and welcoming front desk receptionist during check in and check out!
於 2024 年 3 月住了 2 晚
Team Wonil 於 2024年4月2日回覆
Dear Darsha,Thank you for your constructive feedback, water bottles we provide can be refill from the water station in F&B area. We apologise if this was not up to your expectationsWe look forward to welcome you again to offer you true wonil experience.

10/10 有夠讚

Douglas

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautifully designed room, excellent toiletries provided, enjoyed balcony overlooking Swan River, sunrises and sunsets. Stunning location near the UWA on the right, city of the left. Perfect location to visit the UWA. Staff were very helpful, courteous and respectful. I thoroughly enjoyed my stay and will be a repeat guest.
Team wonil 於 2024年3月24日回覆
Dear Douglas,Thank you for your positive feedback, we are glad that you enjoyed the true wonil experience and enjoyed our service.We look forward to welcome you again.

10/10 有夠讚

Kim

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Team Wonil 於 2024年3月24日回覆
Hi Kim,Thank you for your great review. We look forward to welcome you again.

8/10 不錯哦

Michele

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Staff were excellent and the steak meal was awesome the only problem was you have to make sure you get a parking spot We had to park down the street wasn’t happy with that
於 2024 年 3 月住了 1 晚
Sammy 於 2024年3月16日回覆
Dear Michele,Thank you for taking the time to provide valued feedback following your recent stay at Wonil Hotels Perth.Guest experience is truly at the very heart of all we do, as such, I am disappointed to learn that your arrival experience fell short,to secure a car park we encourage our guests to book the car parking in advance. I am glad to read that this did not detract too much from what was otherwise an extraordinary stay with us and we look forward to welcoming you back to Wonil in the near future.Best regards,Team Wonil Perth

10/10 有夠讚

Belinda

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent view and exceptional customer service. Only downside was the limited parking spaces. Other than that, stay was perfect!
於 2023 年 12 月住了 5 晚
Sumit 於 2024年2月29日回覆
Thank you so much for staying with us Belinda and for your feedback. We are delighted to know you enjoyed our customer serviceWe look forward to your next stay here with us at Wonil Perth . Kind Regards, Sumit Yadav Assistant Manager.

8/10 不錯哦

Laura

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful building and view, lovely staff. The room had a distinctive damp smell (like a carpark) and the aircon whistled all night as the room isnt properly sealed. Very little sleep
於 2024 年 2 月住了 1 晚
Abhishek Joshi 於 2024年2月15日回覆
Dear Laura,Thank you for choosing to stay at Wonil Hotel and for your excellent review.I was so pleased to hear that your recent stay was so positive and that you enjoyed staff service, and I will be sure to share your kind words with the team. I truly appreciate your insightful feedback regarding room having damp smell. Rest assured I am addressing your comments with Housekeeping and Hotel management.I hope we have the chance to welcome you back again soon.Regards,

10/10 有夠讚

Sue

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
You won’t be disappointed with your stay at Wonil
We stayed at Wonil on 2 separate occasions recently and would thoroughly recommend it. The decor is delightful with a subtle indigenous flavour and beautiful use of timber. The staff are excellent, very attentive & friendly. Parking is expensive but well worth the convenience. Breakfast is simple but lovely.
於 2024 年 2 月住了 3 晚
Abhishek Joshi 於 2024年2月15日回覆
Dear Sue,Thank you for choosing to stay at Wonil Hotel and for your excellent review.I was so pleased to hear that your recent stay was so positive and that you enjoyed breakfast at the West kitchen & Bar, and I will be sure to share your kind words with the chef. I truly appreciate your insightful feedback regarding parking options. Rest assured I am addressing your comments with Hotel management.I hope we have the chance to welcome you back again soon.Regards,

10/10 有夠讚

Phillip

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely views of the water.
於 2024 年 2 月住了 2 晚
Abhishek Joshi 於 2024年2月15日回覆
Dear Phillip,Thank you for choosing to stay at Wonil Hotel and for your excellent review.I was so pleased to hear that your recent stay was so positive.I hope we have the chance to welcome you back again soon.Regards,

8/10 不錯哦

semi

於 2024 年 1 月住了 2 晚
Abhishek Joshi 於 2024年2月15日回覆
Dear Semi,Thank you for choosing to stay at Wonil Hotel and for your excellent review.I was so pleased to hear that your recent stay was so positive.I hope we have the chance to welcome you back again soon.Regards,

8/10 不錯哦

MASAKO

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 5 晚
Team Wonil 於 2024年2月6日回覆
Thank you for choosing to stay at Wonil Hotel and for your excellent review.I was so pleased to hear that your recent stay was so positive.I hope we have the chance to welcome you back again soon.

10/10 有夠讚

Kyungmi

於 2024 年 1 月住了 1 晚
Team Wonil 於 2024年2月6日回覆
Thank you for choosing to stay at Wonil Hotel and for your excellent review.I was so pleased to hear that your recent stay was so positive.I hope we have the chance to welcome you back again soon.

8/10 不錯哦

Gi Cheon

情侶出遊
喜歡:整潔度和員工素質
於 2024 年 1 月住了 2 晚
Team wonil 於 2024年1月23日回覆
Hi Gi,Thank you for your positive review regarding your stay, we will be waiting to welcome you soon.

10/10 有夠讚

Heather

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thoroughly enjoyed our stay here. Staff polite, efficient, helpful and friendly. Rooms very clean and bed very comfortable. Definitely recommend and will stay here again.
於 2024 年 1 月住了 1 晚
Wonil Team 於 2024年1月21日回覆
Dear Heather,Thank you for your positive feedback on your recent stay with us.We look very much forward in welcoming you back to Wonil Perth.

2/10 很糟糕

Marc

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Air con is not good and hardly cools room , constantly had mosquitoes in the room every night. Hard to sleep but the service was good
於 2024 年 1 月住了 4 晚
Wonil Team 於 2024年1月20日回覆
Dear Mark,We do apologize for the unpleasant experience you had with us. We strive to ensure our guest are satisfied with the services provided by us.We look forward in hosting your future stay with us.

10/10 有夠讚

MASAKO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
静かで落ち着いた場所
スワン川の目の前にある、静かなホテルです。市街地からは離れていますが、ホテルのすぐ近くにバス停があり、移動に不便は感じませんでした。 サービスは控えめですが不快ではなく、こちらからの要望には完璧に応えて貰えます。私はマイナス無しでも良かったのですが、人によっては?と思いました。
於 2024 年 1 月住了 5 晚
Wonil Team 於 2024年1月16日回覆
Dear Masako,Thank you for your positive feedback pertaining your stay. We look forward in hosting your future stay with usKind Regards

10/10 有夠讚

Sam

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our stay was perfect, was luxurious and the bed was so comfy. Also our view towards the water was even better. Loved waking up to the view, breakfast was delicious and all the staff were really helpful and friendly. My partner and I will definitely be staying again next time!
於 2024 年 1 月住了 2 晚
Wonil Team 於 2024年1月16日回覆
Dear Sam,Thank you for the positive feedback. We look forward in hosting your future stay with usKind Regards

6/10 一般般

Damon

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
於 2023 年 12 月住了 6 晚
Wonil Team 於 2024年1月10日回覆
Dear Damon,Thank you for your feedback. We do apologize if we fell short in our service and continuously strive to improve. We look forward in welcoming you back to Wonil Hotel Perth in the near future.

6/10 一般般

Sarah

於 2024 年 1 月住了 1 晚
Wonil Team 於 2024年1月10日回覆
Dear Sarah,Thank you for your feedback. We do apologize if we fell short in our service and continuously strive to improve. We look forward in welcoming you back to Wonil Hotel Perth in the near future.

10/10 有夠讚

Dennis

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed the peace and quiet and friendly staff. The restaurant was excellent and food high quality. Beautiful place to be in
於 2024 年 1 月住了 3 晚
Wonil Team 於 2024年1月10日回覆
Dear Dennis,Thank your for your kind feedback and we are delighted that you had a wonderful stay with us. We will share the feedback with the team and strive to deliver consistent service to our guests.

8/10 不錯哦

Fred

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were only there for a night and wanted to check out the new hotel. The staff were very friendly and helpful. The room was nice. We booked a room with river view and received one on the second floor - while it was nice, it was within the treeline and somewhat obstructed.
於 2023 年 12 月住了 1 晚
Team Wonil 於 2024年1月2日回覆
Dear Fred,Thank you for your great feedback and looking forward to have you again with us soon.

10/10 有夠讚

Mary

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely position looking over the Swan River and the beautiful views. Staff were a very nice.
於 2023 年 12 月住了 5 晚
Team Wonil 於 2024年1月2日回覆
Hi Mary,Thank you for your positive review, we are glad that you enjoyed your time with us.Kind regards,

10/10 有夠讚

Mikaela

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were nothing but lovely and approachable. So very helpful when my luggage did not board my flight from melb to Perth, the day before a family wedding. Highly recommended
Abhishek Joshi 於 2024年2月15日回覆
Dear Mikaela,Thank you for choosing to stay at Wonil Hotel and for your excellent review.I was so pleased to hear that your recent stay was so positive and that you enjoyed service of our staff, and I will be sure to share your kind words with the team. I hope we have the chance to welcome you back again soon.Warm Regards,

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent in every department except on site parking. We were advised that they only had 8 available bays for 66 rooms. We had a great stay.
於 2023 年 12 月住了 1 晚
Team Wonil 於 2023年12月22日回覆
Hi David,Thank you for your positive feedback, we are glad that you enjoyed your stay with us.

8/10 不錯哦

Braine

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Team Wonil 於 2023年12月22日回覆
Hi Braine,Thank you for your positive feedback.

10/10 有夠讚

Brad

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely place to stay with great facilities and views. The staff were happy, friendly and very accommodating. I cannot recommend them highly enough, I will definitely be back next time I am in town.
於 2023 年 12 月住了 2 晚
Team Wonil 於 2023年12月10日回覆
Hi Brad,It is great to hear such positive feedback which motivate us to keep providing the excellent service to our valuable guests. We are looking forward to welcome you again.

10/10 有夠讚

Tom

喜歡:整潔度、員工素質和住宿環境和硬體
Super mooie locatie en gerechten is heerlijk. Alleen parkeren wanneer je geen plek hebt in de garage is erg lastig. Personeel was accutaat en had persoonlijke aandacht. Hebben een fijn verblijf gehad.
於 2023 年 11 月住了 2 晚
Team Wonil 於 2023年12月1日回覆
Thank you for choosing to stay at Wonil Hotel and for your excellent review.I was so pleased to hear that your recent stay was so positive.I hope we have the chance to welcome you back again soon.

10/10 有夠讚

Zoe

於 2023 年 11 月住了 4 晚
Team Wonil 於 2023年12月22日回覆
Hi Zoe,Thank you for choosing to stay with us and leaving a positive review.

4/10 不太好

Alan

喜歡:住宿環境和硬體
不喜歡:員工素質和設施服務
The rooms are small but adequate The restaurant bar and facilities were unavailable due to what was an official opening
於 2023 年 11 月住了 6 晚
Team wonil 於 2023年11月25日回覆
Hi Alan,Thank you for your feedback, as we had advised to all of our valuable guests about not being operational for one night due to official opening of the hotel.

10/10 有夠讚

Marcel

於 2023 年 10 月住了 3 晚
Team Wonil 於 2023年11月30日回覆
Hi Marcel,Thank you for your great review, we are glad that you had a great time with us.

10/10 有夠讚

Debora

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was very impressed how caring and helpful the manager is. Very accommodating, couldn't do enough for us. Such a lovely man.
於 2023 年 10 月住了 6 晚
Abhishek Joshi 於 2023年11月5日回覆
Hi Debora,Thank you so much for your excellent feedback.We wish to have you stay with us again.

10/10 有夠讚

Catherine

喜歡:整潔度、員工素質和住宿環境和硬體
This is a lovely hotel in a beautiful position. Everything was clean and well maintained. The staff were helpful. The only downside is the lack of on site parking. However in the end I was able to find all day parking on the street so if you’re ok with leaving your vehicle outside overnight it’s not a huge problem
於 2023 年 10 月住了 5 晚
Team Wonil 於 2023年10月27日回覆
Hi Catherine,Thank you for your positive feedback which always help us to go above and beyond guest expectations.Warm regards,

2/10 很糟糕

Michelle

I booked a room for my son and his girlfriend. They wouldn’t let me pay for it over the phone and my son couldn’t get into the room until almost midnight because he doesn’t have a credit card
於 2023 年 10 月住了 2 晚
Team Wonil 於 2023年10月10日回覆
Hi Michelle,Thank you for your feedback, as it is stated in Expedia T&C's about carrying a physical photo ID and a credit card at check in for the safety of the guest as well as safety of our staff, we do not accept any payment over the phone for the safety reasons for both parties.

10/10 有夠讚

Andrew

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Team wonil 於 2023年10月3日回覆
Dear Andrew,Thank you for leaving such a great review for us.

10/10 有夠讚

Susan

Value for money. Staff are great. Surrounds beautiful. Parking awful. It’s Perth at its best!
於 2023 年 9 月住了 3 晚
Team Wonil 於 2023年10月1日回覆
Dear Susan,We very much appreciate your feedback, it's always a pleasure to get such positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 不錯哦

Seul

於 2023 年 8 月住了 1 晚
Team Wonil 於 2023年10月1日回覆
Dear Seul,We very much appreciate your review, it's always a pleasure to receive great review. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質和住宿環境和硬體
Breakfast was perfect!
於 2023 年 9 月住了 1 晚
Team Wonil 於 2023年9月28日回覆
Hi Anthony,Thank you for taking a timeout and leaving a positive review, we are glad that you enjoyed your time with us.We are looking forward to having you again with us.

10/10 有夠讚

John

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Next to Kings Park & UWA; great views and walking and convenient to Perth.
於 2023 年 9 月住了 1 晚
Team Wonil 於 2023年9月23日回覆
Hi John,Thank you for your positive feedback, we are glad you enjoyed the convenience of our gorgeous property. Hope to have you soon with us again.

8/10 不錯哦

Judi

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Was hard to find due to lack of signage. There's not even a street number on the building to help you out. They messed up our parking (parking $25 per day) although I had rung and booked parking, it hadn't been done. Frustrating start. The staff were excellent and we left very satisfied with our stay. Would stay there again if we need to stay down to Perth. Close to Bethesda, Hollywood, childrens hospital and Charlies.
於 2023 年 9 月住了 4 晚
Team Wonil 於 2023年9月19日回覆
Hi Judi,Thank you for the feedback, we are glad that you enjoyed your stay with us.

10/10 有夠讚

Miyuki

喜歡:整潔度、員工素質和住宿環境和硬體
The entrance was a bit hard to find but understand a signage will be ready soon. A very lovely stay and I will definitely come back.!
於 2023 年 9 月住了 2 晚
Team Wonil 於 2023年9月19日回覆
Hi Miyuki,Thank you for taking time out and leaving such a great review for us which motivate us to go above and beyond guests expectations.Hope to have you again with us soon.

8/10 不錯哦

Brian

於 2023 年 9 月住了 1 晚
Wonil 於 2023年9月17日回覆
Dear Brian,Thank you for taking time to review your stay.We are glad to hear that you enjoyed your stay with us.We hope to see you again in the future.Kind regards,Team Wonil.

10/10 有夠讚

Deirdre

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing hotel. Perfect in every way. Staff friendly and helpful. Would definitely recommend and stay again
於 2023 年 9 月住了 3 晚
Wonil. 於 2023年9月11日回覆
Dear Deirdre,Thank you for taking time to review you stay.We are glad to hear that you enjoyed your stay. I cannot wait to share your feedback with the guest.We look forward to seeing you again with your family.Kind regards,Team Wonil.

10/10 有夠讚

Zelman

喜歡:整潔度、員工素質和住宿環境和硬體
This is a beautiful place to stay as it is well appointed and a very quiet location. The city and surrounding areas are easily accessible from here.
於 2023 年 8 月住了 4 晚
Team Wonil 於 2023年9月5日回覆
Hi Zelman,Thank you for taking time out & leaving such a great review, we will make sure that your next visit will be as flawless as this one.

10/10 有夠讚

Sherlynn

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were helpful and responsive to our requests. The room we were in was spacious, well equipped, nicely lit and very aesthetically pleasing. The hotel is located minutes away from the iconic blue boathouse, and in a quiet area shared with UWA. Parking is extremely limited though. We were lucky to have been allocated a lot, but otherwise would have to park a distance down the road from the hotel.
於 2023 年 8 月住了 2 晚
Wonil. 於 2023年8月27日回覆
Dear Sherlynn,Thank you for taking time to review your stay.We are glad to hear that you enjoyed your stay. Reviews like yours motivates us and makes us proud to be in hospitality business. Your comments will be shared with the team.We wish to see you again soon in the future.Warm regards,Team Wonil.

8/10 不錯哦

Kerrilee

喜歡:整潔度、員工素質和住宿環境和硬體
The bed was so comfortable! The only downside to this hotel was more my own fault - the lack of accessible places for an evening meal! Staff very helpful and friendly.
於 2023 年 8 月住了 2 晚
Team Wonil 於 2023年8月26日回覆
Hi Kerrillee,Thank you for your great feedback, we are glad that you enjoyed your stay with us.

10/10 有夠讚

Nicki

喜歡:整潔度、員工素質和住宿環境和硬體
car parking,, nowhere to park ,,the staff were above excellent,,the breakfast was brilliant,,,,,the view that morning over the water breath taking thanks very much ,nick and rick
於 2023 年 8 月住了 1 晚
Wonil 於 2023年8月26日回覆
Dear Nick and Rick,Thank you for taking time to review your stay.We are glad to hear that you enjoyed your stay with us. I will make sure your comments are shared with the team.In regards to the car parking, we have very limited car parking spaces, 8 to be exact, and they get taken away very quickly. we apologise for the inconvenience caused due to this. You can always book car parking right after you make a reservation with us, and we can add it on your booking, but subject to availability.We look forward to seeing you again.Warm regards,Team Wonil.