「Everything was great, bed was comfortable, check in was easy. There was just one thing: I went down to ask if the front desk had a nail file and she looked at me like I had a hole in my head. Isn’t that supposed to be an amenity you provide if asked. I understand not having them in the room anymore - but to not have them at all and then when a guest asks for one to look at her like she is stupid for asking - I don’t think that’s an IHG standard. 」
「Everything was great, bed was comfortable, check in was easy. There was just one thing: I went down to ask if the front desk had a nail file and she looked at me like I had a hole in my head. Isn’t that supposed to be an amenity you provide if asked. I understand not having them in the room anymore - but to not have them at all and then when a guest asks for one to look at her like she is stupid for asking - I don’t think that’s an IHG standard. 」
Margaret H