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"It was a nice hotel in the middle of all the action. It was very busy in the area, ancross from the Pavilion, and traffic is always bad. The staffs are extremely friendly and helpful. The buffet breakfast on the lower level was delicious. There are many Malay choices. Faies served us every morning. Extremely good and friendly guy. Made special roti for us each morning. The room is clean, big and has high ceiling. But the bathroom requires some quick maintenance. The sink faucet is loose and wobble. The toilet paper holder and the make up mirror are also loose. All these needs, are tightening with a screwdriver. The hangers in the closet are not the same set, they are a few different shapes. No big deal, but they his is a 5 stars JW Marriott and the bar should be set higher."

"Overall friendly staff from reception to housekeeping. Booked a king bed with balcony room, but was assigned a room with dirty balcony hence we did not utilise the balcony at all. We also got a room meant for handicap users, hence the toilet door, shower handle, mirror to the shower space was designed for handicap users in mind. It was slightly inconvenient and limited our usage of the toilet. The hotel is walking distance to the train station but due to the going construction of the property few blocks away from the hotel, the path was rough and often blocked by heavy vehicles with no proper pedestrian walkways. We did not feel the safest commuting by foot around the property. Able to reach bukit bintang area in ~15 mins by walking. Would try another hotel next time."

"2023 - water pipe burst 2026 - no water in basin and toilet bowl"

"The staff and rooms were amazing. Great location. The only think they could improve on is the breakfast"

"The room is clean as usual. Comfortable and spacious. But only one thing we are not satisfied, even we request 1 extra towel, they charged rm10-20. Before this they didn’t charge. The staff are good and polite Also. Me and my family took breakfast and the food has lots of variety and delicious as usual. We love to stay here and our of favorite place everytime go to Malacca. Plus it’s near to mall, easy to access as well."

"A"

"Great and convenient place to stay. All was great. Tip: Have Whatsapp ready as details and photos for using the aprtment were sent through Whatsapp. Also 200MYR room deposit cash was the easiest for International travellers like us. It was returned on checkout."

"Breakfast spread was impressive and had plenty of options to choose from. Property is well maintained and very clean. Room was big and we really enjoyed our stay here. Looking forward to coming back!"

"Food and beverage staff need to spend more time on the floor and not wait to be signalled"