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Reviews of Old Kings Arms Hotel

3 out of 5
Old Kings Arms Hotel
13 Main Street, Pembroke, Wales

Reviews

9.2

Wonderful

Rating 10 - Excellent. 57 out of 101 reviews" "
Rating 8 - Good. 42 out of 101 reviews" "
Rating 6 - Okay. 1 out of 101 reviews" "
Rating 4 - Poor. 0 out of 101 reviews" "
Rating 2 - Terrible. 1 out of 101 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Callum, Englefield Green

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant time and would stay again.
Stayed 2 nights in May 2024

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming at this hotel. The room was nice and big but there was a strange doorway up some steps to our room in an annex. Parking was very tight so you have to be a confident parker and access to the car park is along a road at the back of the hotel. The restaurant meals were fantastic - super quality, so much so that we didn't venture elsewhere for our evening meals. For me they were 10/10. Breakfast was ok - for some reason it didn't come above ok compared to the evening meals (not sure why). Location was great and very handy for our first visit to Pembroke. I would definitely stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long trip, we found the perfect staff ande place for resting. The accomodation was superb and the crew amazing. Super clean, confortable and quiet. Thanks
Stayed 1 night in May 2024

2/10 Terrible

tim

Stayed 2 nights in Feb 2024

8/10 Good

Kiani

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a single room which was cosy and the bed was very comfy. I had the best shower and a great sleep. Free easy to get to parking. Most staff were super lovely, I worked a night shift and was too tired to get up for breakfast on request they packed my breakfast for me which was such a sweet touch. Would definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

R

Stayed 1 night in Sep 2023

8/10 Good

Lai-Kwan

Stayed 1 night in Sep 2023

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food, well prepared, excellent choices on menu, staff are caring and courteous. The inn itself is a little quirky, I can see the character in the rooms upstairs. All in all a good central base to explore the area.
Stayed 3 nights in Aug 2023

10/10 Excellent

Alayne

Stayed 1 night in Aug 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff and hotel
Can't fault it, had two good nights whilst working at Pembroke Power Station
Stayed 1 night in Jul 2023

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities
There is a lot of history.
Stayed 1 night in May 2023

8/10 Good

Dianna, Bar Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

David

Stayed 1 night in Apr 2023

8/10 Good

Terry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Stayed 1 night in Apr 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2023

10/10 Excellent

bettina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Absolutely wonderful stay. Beautiful room with loads of space and lovely aspect. Friendly, welcoming and totally comfortable. Will definitely stay again.
Stayed 1 night in Jan 2023

8/10 Good

Lyn

Liked: Cleanliness, staff & service, room comfort
Good stay
It was what we expected. We were visiting family so didnt get the chance to visit the local area.
Stayed 2 nights in Jan 2023

8/10 Good

Brendan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and friendly.
Stayed 1 night in Dec 2022

10/10 Excellent

jim

Stayed 1 night in Dec 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect from start to finish.
A perfect stay from start to finish. We were pleasantly surprised with how warm the room was with an extra heater if needed. We ate in the restaurant both nights off our stay and found the food delicious. The staff go out off their way to be helpful and made our stay. We can’t wait to return here .
Stayed 2 nights in Nov 2022

10/10 Excellent

Darren

Stayed 1 night in Dec 2022

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Matt

Stayed 3 nights in Oct 2022

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay the staff were friendly and helpful . The food was really good and was a good central point to go off and explore other places , will return
Stayed 2 nights in Sep 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Pembroke
Lovely big room, friendly and helpful staff, great location and the food was fantastic. What more do you want?
Stayed 3 nights in Jul 2022

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Fergal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We had a great time staying here. The staff were extremely friendly and very helpful. Delicious breakfast and overall good value. Location was perfect for everything you needed. The rooms did have a few marks, stains and one had a used cotton bud in the bathroom. Some usual wear & tear but nothing that bothered us much. The WiFi could be much better as there wasn't any in the rooms. Beds were very comfy and finally a hotel that has linen that doesn't feel like cheap paper! Very happy and would visit again.
Stayed 3 nights in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the old building & history. Also it was right near the castle, which was a plus. The staff was excellent, as was the food.
Stayed 4 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Leonard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved the old kitchen dining room
Stayed 2 nights in May 2022

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmest of welcomes
Staff are really friendly and helpful.
Stayed 3 nights in Apr 2022
Response from Norman on 2022/4/15
Jeremy, thank you very much for your post, and score, see you soon..kind regards Norman

8/10 Good

lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly hotel, great food
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Kings Arms - brilliant
Excellent. Staff were friendly, welcoming and couldn’t do more to help if had any questions. Room was very clean although a little dated but that just added to it’s character. Food - well that was just superb and portions are huge.
Stayed 3 nights in Feb 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very enjoyable stay. The room was clean and bright with a lovely bathroom. Staff were exceptional - helpful and friendly. The breakfast was delicious with very generous portions. Well worth a visit.
Stayed 2 nights in Feb 2022
Response from Norman on 2022/2/8
What a nice surprise!…thank you for your lovely comments Hopefully we shall see you in the future Kind regards Norman Edwards

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novemebr break in Pembroke
Comfortable, friendly hotel in central location with excellent restaurant for dinners and breakfast
Stayed 4 nights in Nov 2021

8/10 Good

Simon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Akos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Adrian

Business traveler
Liked: Cleanliness, staff & service
Lovely food Nice breakfast Rooms ok could do with update soon Friendly staff Only thing church bells are close and ring on the hour all night
Stayed 1 night in Oct 2021

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely former coaching Inn
Lovely former coaching Inn. The room was clean and spacious, and the staff were courteous friendly and had a great local knowledge. Menu in the bar was traditional and the food was very good and reasonably priced. Situated right on Main Street, just a stone's throw from the castle and the river
Stayed 2 nights in Oct 2021

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic hotel, really nice meals with helpful nice staff. We would visit again.
Stayed 2 nights in Oct 2021