Pelican Park Tours

Loved the scenery. Staff was very nice and accommodating. Hotel was overall excellent! I would definitely return again.

The Palazzo is beautiful, and very luxurious! We loved our room with the view of the sphere. Room service took a very long time and my daughter was asleep by the time her dinner arrived. I’d also recommend self parking, it’s much faster than valet! There were some clothes in one of the drawers in our room, which makes me question how thoroughly the rooms are cleaned. I was a bit surprised by the lack of updated outlets for usbc chargers for phones and tablets. Aside from all of that, we enjoyed our stay, and would probably stay again in the future.

My only problem was at check-in. Encore staff failed to mention that the room is operated by Alexa. We had to figure this out ourselves. Finally we were able to operate the system by voice and by lPad. Staff should always review the system with customers. Can’t really see how this detail got by Management. Overall it was a very nice stay.