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Reviews of Staybridge Suites Pecos, an IHG Hotel

3 out of 5
Staybridge Suites Pecos, an IHG Hotel
121 Lincoln Street, Pecos, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 90 reviews" "
Rating 8 - Good. 19 out of 90 reviews" "
Rating 6 - Okay. 2 out of 90 reviews" "
Rating 4 - Poor. 7 out of 90 reviews" "
Rating 2 - Terrible. 4 out of 90 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from John on 2024/4/2
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience.

10/10 Excellent

Fabian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room and the bed, great room is really nice and clean.
Stayed 3 nights in Dec 2023
Response from John on 2024/1/3
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience.

4/10 Poor

Amanda

Stayed 1 night in Sep 2023
Response from John on 2023/10/20
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience.

10/10 Excellent

Cody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Clean place to stay while working in Pecos
Stayed 2 nights in Jul 2023
Response from John on 2023/8/10
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Eric

Stayed 1 night in Jul 2023
Response from John Tovar on 2023/7/17
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience.

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 2 nights in Mar 2023
Response from John Tovar on 2023/4/5
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jose Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size and pet friendly.
Stayed 1 night in Jan 2023
Response from John Tovar on 2023/1/9
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

jamil

Due to national weather emergency flights were cancelled and it is unfortunate that hotels and companies taking advantage of stranded passengers on the top of their misery
Stayed 1 night in Dec 2022
Response from John Tovar on 2023/1/9
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ronnie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, big selection for breakfast and great staff
Response from John Tovar on 2023/1/9
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Hector

Stayed 4 nights in Dec 2022
Response from John Tovar on 2023/7/17
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ashleigh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice! Spacious for a one night Stay!
Stayed 1 night in Nov 2022
Response from John Tovar on 2022/11/28
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Delia

Traveled with family
Disliked: Staff & service, room comfort
Disappointed
I’d reserved two rooms a few weeks ago. One with a king bed the other with two queen beds. I ended up with two rooms with two queen beds. My husband and I slept on one of the queen beds. The mattress was awful the other one was no better. And there was a constant flashing green light for the smoke erector directly above the bed. Neither of us could sleep with that light. Regarding the bed issue, I was told we have no extra rooms. I wasn’t asking for an extra room. I was ask g for the room I had asked for when I reserved it weeks ago! Poor customer service never going back! They could’ve offered me a discount or a voucher for a future stay. Very disappointing!
Stayed 1 night in Aug 2022
Response from John Tovar on 2022/8/15
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience.

8/10 Good

Linda

Stayed 1 night in May 2022
Response from John Tovar on 2022/6/6
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2021
Response from John Tovar on 2021/12/31
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Gamalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from John Tovar on 2021/8/30
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

C. Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No stand on which to put luggage. One remote for two TVs - it worked for both, but slightly inconvenient. Breakfast was ok - not great. But OK. Full size fridge was great.
Stayed 1 night in Aug 2021
Response from John Tovar on 2021/8/25
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Yuri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from John Tovar on 2021/7/30
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
place was fine.
Stayed 1 night in Jun 2021
Response from John Tovar on 2021/7/2
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable
We would have liked to have a luggage rack and would rather have had the bedding for the foldout bed in the room instead of having to ask for it
Stayed 1 night in Jun 2021
Response from John Tovar on 2021/6/22
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Chris N

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel in West Texas
Very comfortable hotel in the middle of nowhere.
Stayed 1 night in Jun 2021
Response from John Tovar on 2021/6/16
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and clean. Only stayed one day but we really enjoyed the hotel. Staff was very nice an pleasant. Brekafast was also very good.
Stayed 1 night in May 2021
Response from John Tovar on 2021/6/1
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Miranda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from John Tovar on 2021/5/17
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021
Response from John Tovar on 2021/5/17
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very clean and spacious. A lot of COVID related precautions were in place.
Stayed 1 night in Mar 2021
Response from John Tovar on 2021/3/29
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities
We stayed at this hotel back in Nov 2020 and it was very quiet we enjoyed our stay. We came back Mar 2021 and it was busier because it was the weekend before spring break. We knew it would be busier but I did not appreciate that they allow people to sit in the lobby and drink alcohol I thought it was a family oriented hotel. I have children so I was not too happy that they were doing that when we went to our room around 6 or 7 pm. There were people at the entrance of the hotel just sitting there loitering. I was hoping to enjoy our stay this time so a little disappointed about that. My kids did enjoy getting in the indoor pool and being there by themselves!
Stayed 3 nights in Mar 2021
Response from John Tovar on 2021/3/24
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021
Response from John Tovar on 2021/3/16
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bien ubicada, el hotel esta nuevo. Habian realizado reparaciones y no estaba todo limpio, por lo demas muy bien.
Stayed 2 nights in Feb 2021
Response from John Tovar on 2021/3/28
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
MUSKY AND RUNDOWN WITH NEW PAINT!
The outside was very basic apperance, older motel with new paint. Kitchenette King room was very musky, stains on furniture and on bed comforters. We did not stay and switched hotels.
Stayed 1 night in Feb 2021
Response from John Tovar on 2021/3/1
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Andy

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021
Response from John Tovar on 2021/2/18
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
This is a relatively new hotel. It has very nice finishes, and has potential to be an extremely nice stay. I stayed one night in a king suite, which is a very nice room on the 3rd floor. The suite was awesome with a full-sized refrigerator, dishwasher, microwave, and small cooktop. I chose the suite because I had groceries in-tow due to the nature of my work in the area. HOWEVER, the front desk was grossly understaffed and unattended every time I walked in. I had to wait 10 minutes before I saw anyone to check in. I had to wait another 10 minutes to ask about a later checkout. I had to wait 5 minutes to checkout. A bell is a cheap and easy thing to help with customer relations if you are going to sit in the back office. Upon check-in, one elevator was out of order. At 10pm, there was a false fire alarm. The next morning, BOTH elevators were out of order. I had to drag my giant cooler full of groceries down 3 flights of stairs and a couple more trips for the rest of my stuff. The staff was hardly apologetic and offered no concessions to compensate for their shortcomings. The pool and hot tub were off limits due to Covid ((which is really a corporate cop-out for not paying to maintain the equipment during this time of our lives) Covid can’t live in chlorine). I’m ok with their decision to close their facilities for fear of spreading Covid, but since I’m on my soapbox here, I’ll throw that out there.
Stayed 1 night in Feb 2021
Response from John Tovar on 2021/2/14
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2021
Response from John Tovar on 2021/2/14
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Honesty

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from John Tovar on 2021/2/9
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2020
Response from John Tovar on 2021/2/9
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from John Tovar on 2021/2/9
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jessica, AZ

Business traveler
Liked: Cleanliness
Friendly staff, clean rooms. Very spacious and well equipped suites with comfy beds. Will stay here again!
Stayed 1 night in Jan 2021
Response from John Tovar on 2021/1/19
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from John Tovar on 2021/1/19
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from John Tovar on 2020/11/25
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Amanda

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020
Response from John Tovar on 2020/11/20
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Marvin

Business traveler
Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2020
Response from John Tovar on 2020/11/20
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2020
Response from John Tovar on 2020/11/6
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from John Tovar on 2020/11/6
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Clean, safe, comfortable
Stayed 2 nights in Sep 2020
Response from John Tovar on 2020/9/29
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Verified traveler

Stayed 4 nights in Sep 2020
Response from John Tovar on 2020/9/16
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2020
Response from John Tovar on 2020/9/8
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, room comfort
Great stay, hot water needs to be fixed. The pool water was green so we could not go swimming. Other than that everything was awesome!!!
Stayed 2 nights in Aug 2020
Response from John Tovar on 2020/8/20
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jenny, San Antonio

Traveled with partner
Liked: Cleanliness, amenities
Property was very clean. Seemed like a newer hotel. I loved our room! Very spacious, new, and clean!
Stayed 3 nights in Aug 2020
Response from John Tovar on 2020/8/11
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Ernesto

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Beautiful hotel, dirty pool
Love the room, it was the perfect space for my family. I was disappointed the pool was dirty because we booked this hotel so that our kids could swim.
Stayed 1 night in Aug 2020
Response from John Tovar on 2020/8/4
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, room comfort
Great family getaway.
We loved our stay here. It was a great family getaway and the breakfast was amazing. Staff was friendly and they even let us use a DVD player in our room to watch movies.
Stayed 2 nights in Mar 2020
Response from John Tovar on 2020/8/2
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities
Room was very nice!! Would definitely stay there because everything is close by !
Stayed 2 nights in Jul 2020
Response from John Tovar on 2020/8/2
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

One2Goofy, Parker,CO

Traveled with family
Liked: Cleanliness
The hotel is beautiful and clean. The elevators were out. So I had to buy a second hotel room for my 87 year old grandma because she couldn’t do all the stairs. The front desk said they would give me 10,000 Expedia points for the inconvenience but they did not.
Stayed 1 night in Jul 2020
Response from John Tovar on 2020/7/23
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.