Pays de l'Ourcq Vacations & Trips from NT$44,705

The air conditioning in my room did not work and the temperature in Paris was 39 degrees. I was promised that something would be done on the first night but nothing was done. They only offered me a fan on the second night. The hotel manager refused to talk to me when the junior receptionist called him. They only changed my room on the third night and I was not offered a refund as the receptionist was not authorised to make a refund. The manager was on holiday and I demanded that he should call me when he returns.

The 2 bedroom apartment was absolutely gorgeous. New and modern with lots of extra luxuries. Located in the heart of the Opera district it was perfect for our parents who are in their 80’s.

The best part of the hotel was that air conditioning that worked marvelously in the heat wave of heat waves. That alone was enough to turn a blind eye to all the other aspects anyone would typically query. The room was clean. Staff at check in, amazing! Supermarket, bus and metro all nearby, restaurants but the restaurants are all of similar ilk despite how numerous they are. There is a design issue with the hotel which impacts their rating/reviews e.g. black carpet typically shows every spec of lint which can make a place look like it's not been cleaned well they should have stuck with tiles for a communal areas, brown carpet never ages well, the chosen fixtures are not meant for hotel use as they won't last repeated use without needing constant repairs and you get one flat pillow in a single room. One or two things didn't work, nothing air conditioned room couldn't fix mentally. Rooms are typical Parisian size, close to Gate du Nord and l'est. The outside needs TLC, and the neighborhood is questionable and this from a South Londoner (this area is NOT the same as South London). There are groups of males at night on the road but no harm was done, I assumed it's a religous/cultural thing.

Great Hotel overall