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Reviews of Hotel Casa del Naranjo

3 out of 5
Hotel Casa del Naranjo
Plaza Vasco de Quiroga #29, Colonia Centro, Patzcuaro, MICH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 115 out of 135 reviews" "
Rating 8 - Good. 13 out of 135 reviews" "
Rating 6 - Okay. 7 out of 135 reviews" "
Rating 4 - Poor. 0 out of 135 reviews" "
Rating 2 - Terrible. 0 out of 135 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and excellent service
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, ultra clean to the detail, excellent restaurant, quiet rooms. Is a great place, will try to always stay here when visiting Pátzcuaro in the future.
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in Patzcuaro
Beautiful hotel in Patzcuaro. The rates of this hotel are a bit higher than most in Patzcuaro, but was definitely worth it. Our room was spacious and had a fireplace. The dining area also has a nice fireplace which really sets the ambiance when dining. The location is ideal as it’s located in front of the main plaza. You can easily find dining near by as well as shops of local artisan work. Would highly recommend this hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Casa del Naranjo on 2024/2/9
Thank you for your kind review, William! We're delighted to hear that you enjoyed your stay at our beautiful hotel in Patzcuaro. We appreciate your compliments on our facilities, location, and ambiance. We look forward to welcoming you back in the future. Best regards

10/10 Excellent

Viridiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property! The staff went above and beyond to make our stay enjoyable. I will definitely be booking again.
Stayed 1 night in May 2023
Response from Casa del Naranjo on 2023/5/25
Thank you so much for your kind review, we look forward for your next visit to Pátzcuaro!

10/10 Excellent

Gustavo

Stayed 1 night in Mar 2023

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!!
Stayed 1 night in Mar 2023
Response from GRIS RUIZ on 2023/3/9
Thank you very much Marco, for your visit and preference. Will see you soon, we hope.Kind regards.

6/10 Okay

anthony

Stayed 3 nights in Feb 2023
Response from GRIS RUIZ on 2023/3/4
Saludos cordiales desde Pátzcuaro Anthony.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful room right on the Jardine. Friendly staff made us feel welcome and took great care of us.
Stayed 1 night in Jan 2023

10/10 Excellent

Roxana

Stayed 1 night in Dec 2022
Response from GRIS RUIZ on 2023/1/4
Roxana, mil gracias por tu preferencia. Deseamos que este nuevo año, sea fantástico para ti y tus seres queridos.Muchas gracias, saludos cordiales.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location, the hotel is nicely decorated, staff is very nice and beds are comfortable.
Stayed 3 nights in Oct 2022
Response from GRIS RUIZ on 2022/11/5
Thank you very much Cynthia, we are so happy for your comments, kind regards.

8/10 Good

Vasco Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es perfecta, el lugar muy bonito y muy bien conservado. Aunque estás en la plaza principal, en el interior no se siente el ruido y la gente. No me gustó que la habitación no tenía ventilación.
Stayed 2 nights in Sep 2022
Response from GRIS RUIZ on 2022/9/26
Vasco, muchas gracias por su visita. Estamos felices de haberlo recibido. Saludos cordiales.

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and charming hotel with gracious staff
We very much enjoyed our stay. The staff was cordial, professional, and helpful. The hotel is beautiful. Our room was spacious and well-appointed. There are no windows in the room, so the only daylight comes from french doors leading to the outside hallway. Also, because of this, there is no fresh air ventilation in the room, nor is there a fan or any other ventilation, so not the most comfortable sleeping, for me anyway. My husband was not bothered by this. We were supposed to have a free tour with our overnight stay and this was not offered. Frankly, we forgot about it until the following morning when we were ready to check out. The hotel kindly substituted complimentary breakfast in lieu of the tour. Overall, a very nice hotel with very gracious staff.
Stayed 1 night in Jul 2022
Response from GRIS RUIZ on 2022/7/24
Thank you very much for your visit, your comments are very important to us, they always help us to improve. On your next visit we hope to have a room with a window for your comfort. It has been a pleasure serving you. Kind Regards.

8/10 Good

Jesus

Stayed 1 night in Mar 2022
Response from GRIS RUIZ on 2022/3/9
Muchas gracias Jesus por su visita. Saludos cordiales.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!!! Highly recommend
Stayed 1 night in Jan 2022
Response from GRIS RUIZ on 2022/1/26
Hello, thank you very much for your visit, will see you soon, i hope. kind regards.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace. Beds. Bath.
Stayed 2 nights in Jan 2022
Response from Gris Ruiz on 2022/1/16
Hello Paul, thank you very much for your visit, we are very happy to know you enjoed. W´ll see you next time. Kind regards.

10/10 Excellent

Armando, Mexico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place.
Stayed 2 nights in Dec 2021
Response from Gris Ruiz on 2021/12/29
Muchas, muchas gracias Armando por su visita y sus comentarios, fue un gusto atenderles. Les deseamos un año nuevo maravilloso.

10/10 Excellent

James, Port Townsend

Stayed 1 night in Dec 2021

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - will stay there again!
This is a great hotel. The staff is exceptional- very helpful, friendly and accommodating. There are fireplaces in the rooms to take off the chill in the evenings. The rooms are large and very comfortable. Great shower! The restaurant downstairs is excellent.
Stayed 3 nights in Nov 2021
Response from GRIS RUIZ on 2021/11/11
Hello Mary, for us it was a pleasure to have received you in this your home in Patzcuaro, thank you very much for the comments and we are excited to see you again. Kind regards.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty boutique hotel at Patzcuaro downtown
Nice and clean hotel just downtown of the beautiful Patzcuaro. The hotel´s restaurant also has excellent service and high quality and tasty traditional food. All people there (at the front desk, restaurant, and service) are so nice, warm, and quick to help. The hotel has a parking place just a few steps from hotel.
Stayed 2 nights in Sep 2021
Response from Gris Ruiz on 2021/9/6
Hola Miguel, muchas gracias por su confianza y visita, nos hace muy felices saber que disfrutaron de esta su casa en Pátzcuaro, esperamos vuelvan muy pronto. Saludos cordiales.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Hotel Casa del Naranjo !
Stayed 3 nights in Jul 2021

10/10 Excellent

Ma Elva

Stayed 1 night in Jul 2021
Response from Gris Ruiz on 2021/7/8
Mil gracias Eva. Saludos cordiales.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, great service, Location is very convenient , super clean !! Amazing !!
Stayed 1 night in Feb 2021
Response from Gris Ruiz on 2021/3/1
Thank you very much for your visit, we are so happy to know you AND tour family.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Overall fabulous, I would definitely recommend it and would stay there again.
Stayed 1 night in Feb 2021
Response from Gris Ruiz on 2021/3/1
Thank you very much for your visit, AND More for the comments, we are so happy about It. Hope w'll se you very soon. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Gris Ruiz on 2021/2/15
Muchas gracias por su preferencia, para nosotros fue un gusto haberles atendido y esperamos que regresen muy pronto.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Gris Ruiz on 2020/11/25
Muchas gracias por su visita y sus comentarios, siempre que guste lo recibimos con mucho gusto. Saludos cordiales.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Amazing place, full of beautiful artwork. Staff is super friendly. The room was amazing! great view to the main plaza
Stayed 2 nights in Nov 2020
Response from Gris Ruiz on 2020/11/24
Thank you very much, for your visit and we are so happy now, because you really enjoyed in this your home in Pátzcuaro, Michoacán. W´ll hope see you again. Kind regards.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved staying at this hotel! It was the perfect location, staff was wonderful and the hotel itself was beautiful. Will return again!
Stayed 2 nights in Feb 2020
Response from Gris Ruiz on 2020/2/28
Thank you very much for your preference and visit, for us is very important your opinion and we are so glad did you enjoed here, in this your home in Pátzcuaro. Kind regards.

10/10 Excellent

Jack, Portland, Oregon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place, we thoroughly enjoyed our stay here. Excellent restaurant as well.
Stayed 2 nights in Feb 2020
Response from Gris Ruiz on 2020/2/19
Thank you very much Jack for your preference and words. Best regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, would stay there again anytime. Great staff who were very accommodating to every need.
Stayed 2 nights in Feb 2020
Response from Gris Ruiz on 2020/2/13
Thank you very much for your comments, we are so happy to know you enjoyed. anytime we so glad to recived in this you home in Pátzcuaro, Mich. Kind regards.

10/10 Excellent

Angel R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Gris Ruiz on 2019/10/9
Muchas gracias Angel, por la visita y los comentarios. Saludos cordiales.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019
Response from Gris Ruiz on 2019/7/28
Gracias por su visita. Saludos cordiales.

10/10 Excellent

D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia advertised the standard (king bed) room with wifi, parking and breakfast. However, breakfast was NOT included with our reservation. We stayed in room #7. It was beautifully decorated and comfortable. The staff members could not have been more helpful. Grieselda and her team are amazing! Thank you
Stayed 2 nights in May 2019
Response from Gris Ruiz on 2019/5/15
Hello Thank you so much, for as was a pleasure have your visit, and we are very happy now, because your comments, your are very kind. Best Regards.

10/10 Excellent

Carleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place!!!!!
Patzcuaro is a beautiful town with fantastic food, crafts and people. The hotel is on the main square, an easy walk to most of what you would want to see. The rooms are spacious and clean. The price is a little higher than some of the surrounding hotels but worth it. Full breakfast is included. The staff was incredibly helpful in arranging a taxi to Morelia when we decided we did not want to take the bus.
Stayed 2 nights in Apr 2019
Response from Gris Ruiz on 2019/4/18
Hello Carleen, Thank you very much for your visit and realy nice review for us, we realy enjoed that you haved a nice time here, you are very welcome any time. Kind regards.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Edward, Kelowna, BC, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic Mexican setting. Each room is original design and different. Good restaurant in lobby., though closed Tuesdays. The room we had, #6, was very quiet. We'll located hotel. Nice and helpful staff.
Stayed 3 nights in Feb 2019
Response from Gris Ruiz on 2019/2/27
Hello Edward Thank you very much for your visit, was a pleasure and thank you for your comments. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old world charm
We went to Patzcuaro for a few days during our Mexico vacation. Casa Del Naranjo is located right at the main square and is full of old world charm. The restaurant is attached and highly recommended in town. We recommend it too. We had breakfast included and it was delicious. I would recommend teying to get a room with a window just for air circulation or request a fan. Our room did not have a window and could be quite stuffy. Otherwise it was a great location and place to stay full of beautiful local artesinal pottery, weavings and throughout.
Stayed 3 nights in Feb 2019
Response from Gris Ruiz on 2019/2/27
Dear Theresa It has been a pleasure to assist you, this is your home in Patzcuaro, thank you for enjoying your visit and sharing with us, it makes us very happy and we hope to return soon. with love all in Naranjo's house.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were uber nice and went out of their way to help solve any problem or line up taxis if needed. The restaurant was very good for all kinds of meals with great hours. If Spanish isn't your forte everyone is very gracious. The bed was super comfortable and really soft sheets. Sometimes they alternate with flannel FYI. Marta and Greezelda are great concierge. Greezelda speaks the best English. Daniel and Don Luis are uber helpful. The only criticism is that the gas fireplaces in the two rooms we stayed in were not functioning well. I had specifically rented them for the fireplaces. They were aware of the problems in "La Zoromuta" continually going out which troubled me.. We moved into" Aqua Bendita" and although the fireplace worked well it smelled of gas which I stopped using. They gave us a very reliable space heater which kept up warm on the colder nights. Really a great proximity to the square and good shopping in the hotel. If you're not into fireplaces per say, this is a fabulous place!
Stayed 13 nights in Jan 2019
Response from Gris Ruiz on 2019/2/10
Thank you very much for your visit. We hope see you again. Kind regards.

10/10 Excellent

Gabriela, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in an ideal location right in the center of town. The hotel is so beautiful and with extremely friendly staff. My absolute go to hotel in my future visit to the city.
Stayed 1 night in Jan 2019
Response from Gris Ruíz on 2019/1/8
Thank you very much Gabriela for your visit, you aré Welcome any time. King regards

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Gris Ruíz on 2018/12/13
Gracias po su visita Gabriela, fue un gusto atenderle. Saludos cordiales.

10/10 Excellent

Barbara, Memphis, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is right in the center of everything facing the Grand Plaza. From the outside, it's nothing special but when you step in, the place is transformed to something magical. Our room, like many Mexican hotels had no outside window but a glass and wooden door into a beautiful central courtyard. When we closed both doors our room was surprisingly quiet. The staff was very nice and accommodating. We had breakfast at the hotel which was good. Also, certain times of the day and evening there was lovely live music in the restaurant. We will stay here again when in Patzcuaro next time.
Stayed 3 nights in Jul 2018
Response from Gris Ruiz on 2018/8/17
Thank you very much Bárbara, we really gratefull about your preference anda opinión. If si posible, please write a review in Tripadvisor Casa Del Naranjo Hotel. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Members of staff were very helpful. The breakfast at the adjoining restaurant was excellent. We were able to park in front of the hotel easily for check in and check out.
Response from Gris Ruiz on 2018/5/12
Thank you very much for your visit and opinion, for as are very important. Kind regards.

10/10 Excellent

Harold, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great food and great people.
The rooms were very nicely designed and each had a unique feel. The food available was superb and the Coronas were cold. The staff was extremely helpful and pleasant to interact with on a daily basis. The service and quality will not be forgotten anytime soon.
Stayed 3 nights in Apr 2018
Response from GRIS RUIZ on 2018/4/18
Harold Thank you very much for your visit, for us was a pleasure meet you and your nice family; You'll be welcome any time. Kind regards.

10/10 Excellent

DAGMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Exceptional hotel we enjoyed our stay very much!
Response from GRIS RUIZ on 2018/4/11
Thank you for your visit Dagmar, we are so happy for your comments. Best regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location
We were unhappy with our room so they graciously let us move to another room for the same price. The new room was much bigger and had three balconies but the bedding was awful and the water pressure non-existent. There was no coffee in the rooms though there was coffee in the hallway if you like instant. The second night we moved back to another room and the water pressure was better. The room was very dark. There was a floor lamp but no outlet anywhere near it.
Stayed 2 nights in Mar 2018
Response from GRISELDA RUIZ R on 2018/4/11
Thank you for your visit and comments. Kind regards.

10/10 Excellent

Steve , Merida Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest in Patzcaro
Charming hotel with much atmosphere right on the square. Restaurant is newly remodeled and food was great.
Stayed 4 nights in Mar 2018
Response from GRISELDA RUIZ R on 2018/3/14
Dear Steve Thank you very much, for your comments and visit, you and your wife are very nice, we hope see you again. Kind regards.

10/10 Excellent

Steve and Libda, San Miguel de Allende, MX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the square
Great location in this wonderful colonial city. The staff was outstanding and couldn't be more helpful.
Stayed 2 nights in Feb 2018
Response from GRISELDA RUIZ R on 2018/3/14
Dear Steve Thank you very much for your visit, for us will be a pleasure. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice. Right on the main square so very convenient to everything.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatutiful brand new boutique hotel at the heart
Great and new boutique hotel right at the heart of the cultural and shopping areas in Patzcuaro. We were impressed with the quality of the hotel. Other nice hotels we've stayed in Patzcuaro are nice and clean but old with signs of age. El Naranjo feels like brand new and really high quality. The restaurant is also very beautiful with great food. Try the wood-oven pizza and bread. The area is beautiful and super safe. We even stayed out late friday and saturday at bars and walking around and you do feel safe, even though it's in Michoacan which doesn't have a very good rep.