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Reviews of Twin Palms Resort

3 out of 5
Twin Palms Resort
429/1 Beach Rd, Pattaya, Chonburi

Reviews

7.4

Good

Rating 10 - Excellent. 55 out of 262 reviews" "
Rating 8 - Good. 98 out of 262 reviews" "
Rating 6 - Okay. 74 out of 262 reviews" "
Rating 4 - Poor. 22 out of 262 reviews" "
Rating 2 - Terrible. 13 out of 262 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great just across the road was the beach easy walking to places. Loved the swimming pool
Stayed 7 nights in Apr 2024

4/10 Poor

Nicole

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really gross place, didn't even stay the night left immediately
Stayed 1 night in Apr 2024

8/10 Good

ian

Liked: Cleanliness
Basic hotel and service..staff ok only..nice pool ..40 yards from beach..
Stayed 7 nights in Mar 2024

6/10 Okay

Luis, Tucson

Traveled with partner
Disliked: Amenities, property conditions & facilities
This property needs updating! There are only two electrical outlets these rooms. One is by a nightstand beside the bed and one behind the television set. This property is average at best but the location is prime, about five minutes from Pattaya beach road. The aircon worked sporadically and when you leave the room and take the keys the electricity shuts off in the room. Great location and good for budget travelers.
Stayed 3 nights in Nov 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2023

8/10 Good

Adrian

Lovely staff clean motel
Stayed 7 nights in Aug 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Juan

Stayed 1 night in Jun 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great location. Easy walk to the beach. Halfway between Central Mall and Terminal 21. Everything you want to do is walkable or go outside and catch a taxi.
Stayed 6 nights in May 2023

8/10 Good

Hang

Traveled with partner
Liked: Cleanliness, staff & service
Great location and very inexpensive. Clean room. Decent swimming pool and resort restaurant is good and convenient. Great value for price.
Stayed 4 nights in Jan 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enter the hotel complex from second road not beach road , the reception is right at the top by second road and a long walk up from beach road. I had a superior room with a wall to look at !!!
Stayed 1 night in Jan 2023

8/10 Good

Steve

Stayed 3 nights in Nov 2022

10/10 Excellent

hanspeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

ERWIN

Stayed 14 nights in Aug 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty toilets, cigarette smells, and understaffed.
The first room stank of cigarettes. I was told there really are no nonsmoking rooms and given a can of air freshener. The 2nd room’s toilet was brown and disgusting. It was flushed which released a disgusting rotten egg smell into the room that my food was just delivered to, and the employee left. The 3rd room (these are the “Superior Balcony rooms) smelled even worse and the toilet was just as dirty. Exasperated, I went back to the 2nd room and CLEANED THE TOILET MYSELF. This was now midnight. I packed up and left the next day. A rude employee or bad food is one thing, but this was just horrifyingly gross. Upside? It’s on the beach, the poos look nice, and you can see all the clean hotels all around you. No thanks.
Stayed 2 nights in Sep 2019

10/10 Excellent

Patrick, Grand Rapids mi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Great location. I just wished they had a safe in the room. They have it at the check in counter if you need it.
Stayed 3 nights in Aug 2019

6/10 Okay

Ryan

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were no water for more then one hour at the evening.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Room comfort
Stayed 14 nights in Dec 2018

8/10 Good

Verified traveler

Always stay here when I am in town
Stayed 1 night in Aug 2018

4/10 Poor

leighton, swansea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
when i got to the hotel I found that there was room booked which coursed me great did comfort.i had to pay 1500bt for the night and had to leave the next day at 12 pm but in the end they found my detailes.the manager Pat was very helpful.As for the room well it was small and the view was aweful the room number was234 and looked out to see two sheds and iron barbed railings ,20 yards away was a large hotel wall,to me this was not a superior room.they did say I could change it but for my illness which I was in hospital for 5days..the staff where great I must say.
Stayed 20 nights in Feb 2018

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was so good we have booked to go back. In october this year.
Stayed 13 nights in Feb 2018

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday
All-round good experience at this hotel, very friendly staff, stayed a few times and will be back
Stayed 21 nights in Jan 2018

4/10 Poor

DS, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel has gone downhill
Stayed here many times over the last 10 years. Going back a few years it was a lovely friendly place to stay but sadly it's no longer the case. Unfortunately the last couple of years they have kept pushing prices up - but failed to make any improvements to justify the increases. It's no longer good value and frankly overpriced. Don't be fooled by the old photos, the rooms are now looking very dated & tatty. Staff lack training although some are very friendly and reception staff bordering on rude. The wi-fi is weak, only good enough for basic stuff. Nice swimming pool but most days they ran out of pool towels !! Breakfast is really poor and almost like an afterthought. No Cereals / Milk / Fruit Juice at all for children (or adults), no Bacon, Yoghurts etc, one small toaster set too low with many people waiting ages to use it. They don't seem aware of what a breakfast buffet should be like and the selection offered is very basic and tiny. It's a shame really that they seem to want to squeeze every last Baht out the guests but the facilities, service & staff are way, way behind.
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot close to the Beach and walk boardwalk
Clean Pool, friendly staff, but noisy at times because roomers bring hookers to their room after Bars closes. Should not be allowed. Not fair for regular people who want a good night rest.
Stayed 14 nights in Jan 2018

2/10 Terrible

Donald

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2017

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
For me it was perfect, just the right walking distance yo anything. The pools are amazing, the rooms are fantastic, we had a balcony. Staff great, everything you want.
Stayed 2 nights in Dec 2017
Response from Poi on 2018/1/12
Dear Mr.William, Thank you for choosing Twin Palms Resort and hope to assist you again for your next visit at Twin Palms Resort.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

10/10 Excellent

Indian family , Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel
A very good hotel. So close to the beach and beach road. The swimming pool is very good. The breakfast can be improved. All the staff at the hotel is great and friendly.Only the staff during breakfast was acting weird. They will pretend that they dont understand english, when they actually do. But once I spoke to the lady manager every thing was just fine!! A geat hotel with resort like ambience so close to the beach.
Stayed 4 nights in Oct 2017

8/10 Good

Som

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wknd get away
great location, great service, friendly staff , and very clean
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value near the beach
Excellent stay, and very close to a great outdoor food market and the beach.
Stayed 2 nights in Aug 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All perfectly adequate and reasonable price.

6/10 Okay

Felix

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
It was a bit noisy from neighbour's.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay. Great room, nice cool a/c, helpful staff & convenient location. Will stay here again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, clean room
wifi good, staff helpful, location excellent, pool o.k., breakfast not the best.

8/10 Good

Subhasis, New Delhi

Liked: Cleanliness, staff & service
Overall a good stay
Overall a good stay. But there are following parameters which need to be improved. 1) Electric kettle was not available in the room and no tea and coffee arrangement was available. 2) None of the staffs understand English which is a terrific problem. I suggest to depute at least one English speaking staff on each shift. 3) The driver of the cab arranged by hotel for return to Bangkok airport could not understand a single word in English. But, I want to mention here that the staffs were very friendly and helpful. Here I want to mention about Mr. Nope who had arranged everything for us with a smiling face always. The breakfast was very good with many choices. The family room was clean and sufficiently spacious. A good experience.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Stars
Hotel is solid 3 stars. Breakfast was unremarkable. Not worth an additional charge

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Nice hotel would stay there again

6/10 Okay

clare, sydney

Liked: Staff & service
Disliked: Cleanliness, room comfort
threw a stone to the beach
if you just want to find one room for night stay and cheap price , this is your choice

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Okay
SInce my room is face to the second street, so very noisy from the cars. Woke me up in the morning. not good for this.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but very limited breakfast for westerners. Some cereal, baked beans, bacon would be good. Omelets can be very boring.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel

6/10 Okay

Verified traveler

Liked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I'm a firm believer that you get what you pay for, generally a real bargain. Would 100% return

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great pool and good location
Great value for money. Basic but clean room in a good location by the beach, Good wi fi and lovely swimming pool
Response from General Manager on 2016/10/6
Thank you for your lovely review at Twin Palms Resort. We do hope that Twin Palms Resort will have an opportunity to welcome you again in the near future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Close to Soi 6
Hotel was reasonably priced and right on the beach. Swimming pool was a good addition on the hot days. Very close to Soi 6 which is always a fun time. Negatives would only be that it is some distance from walking street but the 10 baht tuk tuk is always an easy option for transport.
Response from poi on 2016/9/12
Thank you for your wonderful review at Twin Palms Resort . We will continue improve our service and hope to welcome you again for your next visit to pattaya.

10/10 Excellent

Thomas, Clinton MO

Liked: Cleanliness, staff & service, property conditions & facilities
Location Location Location
Probably a 2-3 star resort. Set right on the beach. Has a good breakfast buffet for both westerners and Asians convenient location between 2nd Rd and Beach Rd, great pool. Rooms are some what dated but still a great value for the other amenities.
Response from General Manager on 2016/10/6
Thank you for your lovely review. We do hope that Twin Palms Resort will have an opportunity to welcome you again in the near future.