Outdoor pool, sun loungers

Reviews of Oakwood Hotel and Residence Sriracha

5 out of 5
Oakwood Hotel and Residence Sriracha
Tower A, 222/2, Si Racha Nakhon 3, Si Racha, Chonburi

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 260 reviews" "
Rating 8 - Good. 85 out of 260 reviews" "
Rating 6 - Okay. 23 out of 260 reviews" "
Rating 4 - Poor. 10 out of 260 reviews" "
Rating 2 - Terrible. 7 out of 260 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Ricky, Lathrop

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice view
Stayed 1 night in May 2024
Response from Lina Abdullah on 2024/5/6
Dear Khun T.Non,Thank you for taking the time to share your recent experience at Oakwood Hotel & Residence Sri Racha. We appreciate your feedback and we are delighted to hear that you had a wonderful experience during your stay with us, "Exceptional experience". Your kind words motivate us to continue delivering the highest level of hospitality to our valued guests.During your stay, we hope you were able to take advantage of all our hotel facilities and enjoy the stunning view of the Bay of Thailand from our rooftop bar and infinity pool on the 5th floor.We value your feedback and would be honored to welcome you back to Oakwood Hotel & Residence Sri Racha in the near future. We aim to provide a "home away from home" experience for all our guests. Thank you once again for choosing to stay with us and we look forward to serving you again soon.Warm regards,Lina Abdullah

6/10 Okay

Yoshitada

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The cleanliness of the room and the staff’s attentiveness were outstanding, but the breakfast operation was terrible. There was a clear imbalance between the number of guests in the restaurant and the quantity and placement of the food. I had to move from my assigned seat to the opposite side where the food was placed. Naturally, this meant leaving my seat whenever I needed to get something else, during which time insects could get on the food. Additionally, although there were several coffee makers available, there was a shortage of mugs. The idea of squeezing your own orange juice was good, but it became unsanitary when done by numerous people. However, the staff’s overall responsiveness and communication were exceptional.
Stayed 1 night in Apr 2024
Response from Lina Abdullah on 2024/4/8
Dear Yoshida,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found the cleanliness of the room and the attentiveness of our staff to be outstanding! We strive to deliver exceptional service in all areas, and your compliments on these aspects are truly appreciated.We sincerely apologize for the shortcomings you experienced during breakfast. We understand your frustration regarding the imbalance between the number of guests and the quantity and placement of the food. It's important that breakfast service runs smoothly and efficiently, and we clearly fell short of that expectation. We appreciate you bringing this to our attention, as it allows us to identify areas for improvement.We will be reviewing your comments regarding the food placement, quantity, and availability of mugs to ensure a more balanced and seamless breakfast experience for future guests. The concept of offering fresh-squeezed orange juice is a positive one, and your feedback regarding potential sanitation concerns will be considered as we explore alternative methods.Thank you again for your feedback. We are committed to providing a top-notch experience for all our guests, and your insights are valuable in helping us achieve that goal. We hope to have the opportunity to welcome you back in the future, where you can enjoy a truly exceptional stay from start to finish.Sincerely,

2/10 Terrible

Paul

Traveled with partner
Horrible customer service.
Stayed 2 nights in Jul 2023
Response from Lina Abdullah on 2023/8/24
Dear Paul,I would like to begin by expressing our sincere gratitude for choosing Oakwood Hotel & Residence Sri Racha for your recent stay. We genuinely value the feedback of our guests as it helps us to continually improve our services.I am truly sorry to learn that your experience with us did not meet your expectations, and I apologize for any inconvenience you may have encountered during your stay. Providing exceptional customer service is one of our top priorities, and I am deeply disappointed to hear that we fell short of delivering on this promise during your visit.To address your concerns and to ensure that we improve, I would greatly appreciate it if you could share more specific details about your experience or any particular issues you encountered. This will enable us to identify the areas in need of attention and to take the necessary steps to rectify them.Please be assured that we take your feedback seriously and will use it constructively to enhance our services. Our team is committed to providing a positive experience for all our guests, and I am confident that we can learn from this situation to prevent such occurrences in the future.Once again, I apologize for any inconvenience you experienced during your stay. We value your business and hope that you will consider giving us another opportunity to serve you in the future. Your satisfaction is of the utmost importance to us, and we will do our best to ensure a more enjoyable stay on your next visit.If you have any additional comments or concerns, please do not hesitate to reach out to me directly at [Your Contact Information]. We appreciate your feedback and the opportunity to make amends.Thank you for choosing Oakwood Hotel & Residence Sri Racha.Sincerely

10/10 Excellent

Picha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room has great view and the surrounding locations are quiet and calm.
Stayed 2 nights in Jul 2023
Response from Lina Abdullah on 2023/7/26
Dear Picha,Thank you for taking the time to share your wonderful experience at Oakwood Hotel & Residence Sri Racha. We are delighted to hear that you thoroughly enjoyed your stay with us.Your kind words about the room's great view and the serene surroundings are truly appreciated. It is our constant endeavor to provide our guests with a comfortable and peaceful environment for a memorable stay.Our team takes immense pride in delivering exceptional service, and your feedback serves as motivation to continue delivering our best to all our guests.Once again, thank you for choosing Oakwood Hotel & Residence Sri Racha. Should your travels bring you back to the area, we would be thrilled to welcome you again.Warmest regards,

8/10 Good

Teena

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 20 nights in May 2023
Response from Lina Abdullah on 2023/7/26
Dear Teena,Thank you for choosing Oakwood Hotel & Residence Sri Racha for your recent stay and for taking the time to share your valuable feedback on Expedia.We are delighted to hear that you had a pleasant experience during your visit. Your positive rating is greatly appreciated, and we are pleased to know that our services and facilities met your expectations.At Oakwood Hotel & Residence Sri Racha, we strive to provide exceptional guest experiences, and your feedback is a testament to our team's dedication. We value your insights, and we will use them to further enhance our offerings to ensure future guests enjoy a memorable stay.Should you plan to visit the area again, please do not hesitate to contact us directly. We look forward to welcoming you back and providing you with another enjoyable stay.Thank you once again for your review, and we wish you safe and happy travels.Best regards,

10/10 Excellent

Ming Quan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Lina Abdullah on 2023/7/26
Dear Ming Quan,Thank you for taking the time to share your wonderful 5-star review of your recent stay at Oakwood Hotel & Residence Sri Racha on Expedia. We truly appreciate your kind words and are delighted to hear that you had a fantastic experience with us.At Oakwood Hotel & Residence Sri Racha, we are committed to providing exceptional service and creating memorable experiences for our guests. Your positive feedback serves as a great encouragement to our team, as we strive to consistently deliver the best in hospitality.We look forward to welcoming you back on your next visit and providing you with another exceptional stay.Thank you once again for choosing Oakwood Hotel & Residence Sri Racha.Warm regards,

8/10 Good

Worchester

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Within walking distance of many outside shops.
Stayed 3 nights in Jun 2023
Response from Lina Abdullah on 2023/7/26
Dear Worchester,Thank you for choosing Oakwood Hotel & Residence Sri Racha for your recent stay, and for taking the time to share your feedback on Expedia.We are delighted to hear that you had an enjoyable experience during your stay with us. Your four-star rating is greatly appreciated, and we are pleased to have met your expectations.At Oakwood Hotel & Residence Sri Racha, our commitment is to provide exceptional service and a comfortable environment for all our guests, and it is gratifying to know that we succeeded in delivering this to you.Your valuable feedback will certainly help us in our continuous efforts to enhance the guest experience and ensure that our services meet the highest standards.Should your travels bring you back to Sri Racha, we would be thrilled to welcome you again and provide you with another memorable stay.Thank you once more for your kind review.Best regards

10/10 Excellent

Ohm

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Lina Abdullah on 2023/5/28
Dear Ohm,Thank you for taking the time to rate your recent stay at Oakwood Hotel & Residence Sri Racha. We truly appreciate the perfect score you awarded us. Your feedback is invaluable to us, as it helps us understand that we have met or even exceeded your expectations.At Oakwood Hotel & Residence Sri Racha, we strive to provide exceptional service and a comfortable environment for all our guests. We are thrilled to hear that your experience with us was nothing short of excellent. Your satisfaction is our utmost priority, and your positive rating serves as a testament to our commitment to delivering memorable stays.We are grateful for your trust in choosing our hotel and for sharing your positive experience on Expedia. We look forward to welcoming you back in the future and providing you with another outstanding stay.If there is anything else we can assist you with or if you have any special requests for your next visit, please feel free to contact us directly. We are always here to ensure that your stay is as enjoyable as possible.Once again, thank you for your kind rating and for being our valued guest. We appreciate your support and hope to have the pleasure of serving you again soon.Best regards,

10/10 Excellent

Murv

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was amazing location was great thanks for letting me stay see y’all next time
Stayed 1 night in Apr 2023
Response from Lina Abdullah on 2023/5/28
Dear Murv,Thank you for taking the time to share your kind feedback about your recent stay at Oakwood Hotel & Residence Sri Racha. We are thrilled to hear that your experience with us was amazing and that you found our location to be great.At Oakwood Hotel & Residence Sri Racha, we strive to provide exceptional service and a memorable experience for all our guests, and we are delighted to know that we succeeded in meeting your expectations.Your kind words are truly appreciated and will be shared with our entire team, as they serve as a great source of motivation for us to continue delivering outstanding hospitality. We are pleased to have had the opportunity to accommodate you, and we look forward to welcoming you back during your next visit.If there is anything specific you enjoyed or any suggestions you would like to share, please do not hesitate to reach out to us. We value your feedback as it helps us constantly improve our services and amenities.Once again, thank you for choosing Oakwood Hotel & Residence Sri Racha. We hope to have the pleasure of hosting you again soon.Warm regards,

10/10 Excellent

Tan

Business traveler
Liked: Cleanliness, property conditions & facilities
Good and clean
Stayed 2 nights in Apr 2023
Response from Lina Abdullah on 2023/5/28
Dear Tan,Thank you for taking the time to share your wonderful experience at Oakwood Hotel & Residence Sri Racha. We appreciate your positive feedback and are delighted to hear that you found our hotel to be good and clean.At Oakwood, our utmost priority is to provide exceptional service and a comfortable environment for our guests, and we are thrilled that we met your expectations. Your kind words serve as motivation for our team to continuously strive for excellence in delivering outstanding hospitality.We would also like to extend our gratitude for your 5-star rating. It means a great deal to us and reinforces our commitment to ensuring guest satisfaction.Should your travels bring you back to Sri Racha, we would be honored to welcome you once again to Oakwood Hotel & Residence. Please do not hesitate to reach out to us if there is anything we can assist you with in the future.Thank you for choosing Oakwood, and we look forward to serving you again soon.Warm regards,

10/10 Excellent

Yizhak

Stayed 1 night in Jan 2023
Response from Somboon Nasueb ( Mr) on 2023/1/22
Dear Khun Yizhak, Thank you for providing feedback about your stay at Oakwood Hotel & Residence Sri Racha. I’m thrilled that you enjoyed the experience while staying with us. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel Residence Sri Racha soon. Kind Regards Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

10/10 Excellent

Tanop, Bangkok

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Somboon Nasueb (Mr.) Hotel Manager on 2024/4/4
Dear Tanop,Thank you for taking the time to share your positive experience at Oakwood Hotel & Residence Sri Racha. We greatly appreciate your perfect rating and kind words.Our team is committed to providing exceptional service and ensuring that our guests have a memorable stay. Your feedback motivates us to continue delivering the highest standard of hospitality.If there is anything more we can do to enhance your future visits, please do not hesitate to let us know. We look forward to welcoming you back for another wonderful stay.Warmest regards,

4/10 Poor

Wataru

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

MD

Business traveler
Liked: Cleanliness, room comfort
Cosfusion with package
The check in took time since i made a last minute booking. However i took the package with meals but it took a lot of time to get confirmed. They basically took a photo from my phone and send that to reservation desk before allowing me to select the dinner set i want to pick. Breakfast was spread over a lot of space and meant a good walking as the organisation of items were bad. They shoild keep all food close together.
Stayed 1 night in Sep 2022
Response from Somboon Nasueb ( Mr) on 2022/9/29
Good morning Khun MD, Thank you for taking the time to review our property. We appreciate your rating through Expedia Reviews on our property. I regretted to read your feedback about your experience at our hotel while you stayed with us and at the same time please accept our apologies for delay check in and choosing your meal package issues. Due to technical issues time time all booking will not be automatically update in our system and in this regards we need to check our reservation team for get confermation which happend in your case and all accumulated delay for whole process. This issue we face time to time when few guest booked last min how ever we deeply sorry once again for this issue. We certainly share your dissatisfaction with our concern department regarding breakfast set up and ensure we will try to re organised for further improvement. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha! Have a nice evening ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

8/10 Good

Tanawat

Traveled with partner
Liked: Cleanliness
I was recommended from social media friend for this property. After stay, location was great. Amenities lacking a bit. Staffs are friendly for common area & guards, except!! roof top dining and breakfast staffs.
Stayed 1 night in Sep 2022
Response from Somboon Nasueb ( Mr) on 2022/9/28
Good evening khun Tanawat, Thank you for taking the time to review our property. We appreciate your rating through Expedia Reviews on our property. Glade to hear that you had a wonderful time while you stayed with us and at the same time please accept our apologies for the amenity and the associate issues. We certainly share your dissatisfaction with our concern department and ensure to train all associates regardless. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha! Have a nice evening ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean high rise central location. Parking all easy here.
Stayed 1 night in Aug 2022
Response from Somboon Nasueb (Mr.) on 2022/9/6
Good morning Khun James, Thank you for the review of our hotel! We hope you enjoyed your stay with us and hope to see you again very soon. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha! Have a nice evening ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

6/10 Okay

Panitnad

Stayed 1 night in Aug 2022
Response from Somboon Nasueb (Mr.) on 2022/8/24
Good afternoon Khun Panitnad , Thank you for the review of our hotel! We hope you enjoyed your stay with us and hope to see you again very soon. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha! Have a nice evening ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

10/10 Excellent

Chanphen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Modern, excellent service, clean Thank you.
Stayed 2 nights in Aug 2022
Response from Somboon Nasueb (Mr.) on 2022/8/17
Good afternoon Khun Chanphen, Thank you for the review of our hotel! We hope you enjoyed your stay with us and hope to see you again very soon. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha! Have a nice evening ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

6/10 Okay

Nichapat, Bangbon

Traveled with pets, Traveled with family
Liked: Cleanliness
ห้องดี อาหารดี แต่ pet friendly แพงมาก แรกเข้าต่อตัว 1500 500/คืน แต่ไม่มีอะไรเลย ต้องอยู่แต่ในห้อง
Stayed 2 nights in Jul 2022
Response from Somboon Nasueb (Mr.) on 2022/8/11
Good evening Khun Nichapat, Thank you for your comments. First of all, we regret to learn of your dissatisfaction and inconvenience caused during your recent stay at Oakwood Hotel & Residence Sri Racha. We truly understand how disappointed you are due to the unforeseen circumstances at pet policy, but please be confident that we will always take care of you and bring back your trust in our genuine service. Please accept our sincere apology in that regard. We also hope you will allow us to restore your confidence in Oakwood Hotel & Residence Sri Racha by returning to stay with us on your next visit to Sri Racha so that we may demonstrate our commitment to serving you better. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

8/10 Good

Worrarat

Stayed 1 night in Jul 2022

10/10 Excellent

noppadon

Stayed 1 night in Jul 2022
Response from Somboon Nasueb (Mr.) on 2022/7/7
Good morning Khun Noppadon , Thank you for taking the time to review our property. We appreciate your positive rating through Expedia Reviews on our property. Glade to hear that you had a wonderful time while you stayed with us. We certainly share your great review with our whole team. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha! Have a nice evening ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

10/10 Excellent

zhihai

Liked: Cleanliness, amenities, property conditions & facilities
good hotel, great location, best views, best services. will come back again
Stayed 2 nights in Jun 2022
Response from Khun Alex on 2022/7/4
Greetings Khun Zhihai , Thank you for taking the time to review our property. We appreciate your positive rating through Expedia Reviews on our property. Glade to hear that you had a wonderful time while you stayed with us. We certainly share your great review with our whole team. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha! Have a nice evening ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

10/10 Excellent

Kenneth

Liked: Cleanliness, room comfort
Great getaway hotel
Very comfortable hotel with nice serviced apartments. Clean and great location walking distance to surasak Montri waterfront park and easy access to tuk tuk drivers. 10 minutes walk to Pacific Park mall and Robinson's
Stayed 2 nights in Jun 2022
Response from Khun Alex on 2022/7/1
Greetings Khun Kenneth, Thank you for taking the time to review our property. We appreciate your positive rating through Expedia Reviews on our property. Glade to hear that you had a wonderful time while you stayed with us. We certainly share your great review with our whole team. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha! Have a good weekend ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

8/10 Good

Yoraka

Stayed 1 night in Jun 2022
Response from (Alex) on 2022/6/30
Greetings Khun Yoraka, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha ! Have a good weekend ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

10/10 Excellent

ARISRA

Stayed 2 nights in Jun 2022
Response from (Alex) on 2022/6/27
Greetings Khun Arisra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We look forward to seeing you on your next trip to Oakwood Hotel & Residence Sri Racha ! Have a good weekend ahead. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

10/10 Excellent

arisra

Stayed 1 night in Apr 2022
Response from (Alex) on 2022/4/6
Dear Khun Arisra, We appreciate your sincere rating through Hotel.com on our property and your fine observation. Your invaluable feedback leads to emphasis on us what we do right and what we can do better to develop our level of guest service standards to ensure integrity and reputation safeguards against every guest expectations. We will certainly share your invaluable reviews with our team and departments concern. Once again, thank you very much for everything as well as your kind effort to spend time sharing the constructive evaluation with us. Oakwood Hotel & Residence Si Racha, our team looks forward to welcoming you and ensuring your stay with us is everything in the near future. Please always let us know if we could be of your assistance for further enquiries and clarification. Your comfortable stay is our prior responsibility. We will greatly appreciate your enormous collaboration with your further guidance and encouragement. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

10/10 Excellent

fintan

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022
Response from (Alex) on 2022/2/25
Dear Khun Fintan, We appreciate your sincere & positive rating through Hotel.com on our property and your fine observation. Your invaluable feedback leads to emphasis on us what we do right and what we can do better to develop our level of guest service standards to ensure integrity and reputation safeguards against every guest expectations. We will certainly share them with our team and departments concern. We also appreciate your for enormous collaboration with your further guidance and encouragement Once again, thank you very much for everything as well as your kind effort to spend time writing us this constructive note. Oakwood Hotel & Residence Si Racha, our team looks forward to welcoming you and ensuring your stay with us is everything in the near future. Please always let us know if we could be of your assistance for further enquiries and clarification. Your comfortable stay is our responsibility. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Great facilities and staff
Great value for money and facilities. The staff is super friendly. In particular Khun Tory (Guest relation) was very helpful.
Stayed 1 night in Dec 2021
Response from Alex on 2022/1/22
Dear Mr Anonymous, We appreciate your sincere feedback along compliments through Hotel.com on our property and your fine observation. Your invaluable feedback leads to emphasis on us what we do right and what we can do better to develop our level of guest service standards to ensure integrity and reputation safeguards against every guest expectations. We must say thank to you for enormous collaboration with your further guidance and encouragement. We will certainly share them with our team and departments concern. Once again, thank you very much for everything as well as your kind effort to spend time writing us this constructive note. Oakwood Hotel & Residence Si Racha, our team looks forward to welcoming you and ensuring your stay with us is everything in the near future. Please always let us know if we could be of your assistance for further enquiries and clarification. Your comfortable stay is our responsibility. Kind regards, Somboon Nasueb (Mr.) Executive Assistant Manager

10/10 Excellent

Collin

Stayed 2 nights in Sep 2021
Response from (Alex) on 2022/3/20
Dear Khun Collin, First of all, we regret to learn of your dissatisfaction and inconvenience caused regarding the substandard services during your recent stay at Oakwood Hotel & Residence Sri Racha. Please accept our sincere apology for the inconvenience caused by such unexpected occurrence transpired. Please rest assured that your advised matters which raised to our sharp attention have been brought up to our management to rectify the relevant issues and also prevent the reoccurrence of situation and nature in the future. Khun Collin, we truly understand how disappointed you are due to the unforeseen circumstances, but please be confident that we will always take care of you and bring back your trust on our genuine service. In the meantime, if there is anything we can do to assist during your stay and to make your stay more comfortable and enjoyable, please feel free to contact us anytime. Kind regards, Somboon Nasueb (Mr.) Hotel Manager Oakwood Hotel & Residence Sri Racha

8/10 Good

Verified traveler

Stayed 1 night in Apr 2021
Response from (Alex) on 2021/5/14
Dear Valued Guest, Thank you very much for your nice review. This was a high pleasure to welcoming you during your vacation trip. We are delighted to hear that you have an enjoyable experiences during stay with Oakwood Hotel & Residence Sri Racha, We shall pass your compliment to our team as result effort from their dedication. Thank you very much to share this memory, We all looking forward to welcome you soon for the next visit. Kind Regards, Somboon Nasueb (Alex) Executive Assistant Manager F&B Oakwood Hotel & Residence Sri Racha

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This hotel provided good accommodation, food and facilities, the staff were very pleasant. Best breakfast buffet had in a long time, however the quality of the rooms and in-room amenities are 4 star only, the hotel is rated at 5 star, but overall I see this hotel as a 4 star hotel. I have stayed at many 5 star hotels in Thailand and this hotel does not meet the 5 star category. This 5 star category maybe a mistake by Expedia? Would I stay here again, YES.
Stayed 3 nights in Sep 2020
Response from Neil on 2020/10/26
Dear Valued Guest, Thank you very much for your nice review. This was a high pleasure to welcoming you during your vacation trip. We are delighted to hear that you have an enjoyable experiences during stay with Oakwood Hotel & Residence Sri Racha, We always welcome all feedback from customer, every comment from customer are our first priority to develop and maintain our standard. Thank you very much to share this memory, We all looking forward to welcome you soon for the next visit. Kind Regards, Thunhathai Somjitt Duty Manager Oakwood Hotel & Residence Sri Racha

6/10 Okay

Piya-on

Business traveler
Liked: Cleanliness, room comfort
Good location and facilities. But the waiter at the roof top was terrible. Also, calling to the front desk could not be made anytime during my stay.
Stayed 1 night in Aug 2020
Response from Nine Tanapat on 2020/9/21
Dear Value Guest, Thank you for revisting Oakwood Hotel & Residence Sri Racha. Please accept our sincere apologies about our mistake that you need to get this matters improve immediately. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020
Response from Nine Tanapat on 2020/9/21
Dear Khun Value Guest, Thank you for staying with us at the Oakwood Hotel & Residence Sri Racha. We were delighted to hear that your recent stay with us was perfect. Thank you so much for kind comments that we located at prime location, great staff and great facilities. We look forward of welcoming you back again soon.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities
Nice clean room with good service. Nice breakfast. Balcony can be cleaner.
Stayed 1 night in Jul 2020
Response from PJ on 2020/7/18
Dear Valued Guest, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were pleased to know that your stay with us was comfortable. Kind commented regarding nice clean room, great service and nice breakfast will be shared with the team. Balcony cleanliness feedback will be also shared with our Housekeeping team for further improvement. We look forward to welcoming you back again soon.

10/10 Excellent

Verified traveler

Stayed 11 nights in Jun 2020
Response from PJ on 2020/7/15
Dear Valued Guest, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were pleased to know that your stay was comfortable and enjoyable. Thank you also for the rating 5 out of 5. We look forward to welcoming you back again soon.

10/10 Excellent

Mekkapad

Traveled with group
Liked: Cleanliness, room comfort
Best place in Sri Racha
Very nice place to stay Best location in Sri Racha Excellent services ...
Stayed 1 night in Jul 2020
Response from PJ on 2020/7/15
Dear Khun Mekkapad, Thank you for choosing to stay at the Oakwood Hotel & Residence Sri Racha. We were pleased to know that your stay was perfect. Kind comments regarding our prime location and excellence services will be shared with our hotel team and for them to keep up the good work. We look forward to welcoming you back again soon in the near future.

10/10 Excellent

Krysie

Liked: Cleanliness, room comfort
Beautiful hotel beautiful view Pol and spa lovely Would definitely return and recommend
Stayed 2 nights in Feb 2020
Response from PJ on 2020/3/30
Dear Krysie, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were delighted to know that your stay with us was perfect. Beautiful hotel, beautiful view and great facilities will be shared with the team. We look forward of welcoming you back again soon.

10/10 Excellent

Saliya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained Serviced Apartment
Staff and services are excellent.
Stayed 9 nights in Oct 2019
Response from PJ on 2020/2/28
Dear Khun Saliya, Thank you for choosing to stay at the Oakwood Hotel & Residence Sri Racha. We were pleased to know that we met your expectations. Your comments regarding to staff and excellence services will be shared with the team. We do look forward of welcoming you back again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating! The room was spacious and clean! Great location for walking to shopping mall. The WiFi was not good but other than that I would recommend this hotel
Stayed 4 nights in Feb 2020
Response from PJ on 2020/2/28
Dear Valued Guest, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were pleased to know that you loved our friendly staff, spacious & clean room with a prime location. Comments will be shared with the team. We look forward of welcoming you back again soon.

8/10 Good

Siew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so so
Not bad but an uncomfortable smell.
Stayed 3 nights in Jan 2020
Response from PJ on 2020/1/13
Dear Siew, Thank you for choosing the Oakwood Hotel & Residence Sri Racha. We were pleased that your stay with us was comfortable however please accept our sincere apologies if there was any inconvenience has caused during your stay with unpleasant smell. We do hope that we will have opportunity of welcoming you back again soon.

8/10 Good

Michael

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from PJ on 2020/1/7
Dear Michael, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were pleased to know that your stay with us was comfortable and thank you for the score 8 out of 10. We look forward of welcoming you back at Oakwood Hotel & Residence Sri Racha soon.

10/10 Excellent

GIN JACK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip Luxury
Nearby mall provided convenience Restaurants and bars aplenty nearby Room was clean and nice
Stayed 2 nights in Dec 2019
Response from PJ on 2020/1/1
Dear Gin Jack, Thank you for choosing the Oakwood Hotel & Residence Sri Racha. We were pleased to know that your recent stay with us was comfortable and enjoyable. Kind comments regarding to hotel location, room cleanliness will be shared with the team, they will be delighted to hear comments. We look forward of welcoming you back again soon.

10/10 Excellent

Alvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very friendly, the rooms are clean and the service is good. Even upgrade up as the hotel is full. I have booked again for my upcoming Jan'2020 with you again. Thanks, Oakwood Hotel for your service.
Stayed 3 nights in Dec 2019
Response from PJ on 2019/12/24
Dear Alvin, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were delighted to know that your recent stay with us was comfortable and enjoyable. It was total wonderful to read all your comments. We really look forward of welcoming you back again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from PJ on 2019/11/25
Dear Valued Guest, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were pleased to see that your overall stay with us was comfortable. We look forward of welcoming you back again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from PJ on 2019/11/18
Dear Valued Guest, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were pleased to know that your overall stay with us was comfortable and enjoyable. We look forward of welcoming you back again soon.

10/10 Excellent

PhilV, Oakwood hotel and residences

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and nice hotel .staffs are very helpful .
Stayed 1 night in Nov 2019
Response from PJ on 2019/11/7
Dear PhilV, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were delighted to know that your recent stay with us was comfortable and enjoyable. Your great comments regarding to good customer service, hotel ambiance will be shared with our team. We look forward to have opportunity of welcoming you back again soon in the near future.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Average. Great staff, check in and out was very prolonged and tenuous. I was asked did I want a sea or mountain view. Requested a sea view of course to be asked some minutes later that my “upgrade” would cost a further 800bht per night. I politely declined and was given a mountain view room which I could just see a little lump of a hill off to the right.... if your from anywhere with “mountains” you’ll be disappointed. There was no hot water during my stay and house keeping didn’t replace the complimentary water every day as they should. Food is very average, below the standards I’d expect from a hotel of this standard in this location. Disappointingly average would be my summary.
Stayed 3 nights in Oct 2019
Response from PJ on 2019/11/7
Dear Valued Guest, Thank you so much for choosing to stay at the Oakwood Hotel & Residence Sri Racha! Please accept our sincere apologies for the shortfalls in service and product experienced. We have shared your observations with our team to avoid re occurrences. We appreciate your business to Oakwood Hotel & Residence Sri Racha. We do hope that we will have the pleasure of welcoming you back to the hotel in the future.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and perfect facilities with the great service.
Stayed 1 night in Nov 2019
Response from PJ on 2019/11/7
Dear Valued Guest, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were delighted to know that your overall stay with us was comfortable and enjoyable. Your comments regarding to hotel cleanliness and a perfect facilities will be shared with the team. We look forward of welcoming you back again soon.

10/10 Excellent

Aminaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and pleased and good customer service from the staff all..and the place very nice to stay in.
Stayed 1 night in Sep 2019
Response from PJ on 2019/9/18
Dear Aminaldo, Thank you for choosing Oakwood Hotel & Residence Sri Racha and for taking your time to review us. It was our honor to have you here with us. We were delighted to know that you liked the hotel and we also met your expectations. I will ensure to pass on great comments to our team, they will be delighted to hear this. Once again thank you for your time and we hope we will be able to welcome you back to the Oakwood Hotel & Residence Sri Racha on any future visits.

8/10 Good

Warut

Liked: Cleanliness, property conditions & facilities, room comfort
Warut W
Onsen & bathroom on 5th floor is open at 5 too late for guests stay on Monday
Stayed 2 nights in Aug 2019
Response from PJ on 2019/9/9
Dear Khun Warut, Thank you for staying at Oakwood Hotel & Residence Sri Racha. We were pleased to know that your stay was comfortable and enjoyable. Certainly, our Onsen opening hours, weekdays from 5pm to 10pm and weekends and public holidays 10am to 10pm. We look forward to welcoming you back in the near future.