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Reviews of Jomtien Beach Pool House

3 out of 5
Jomtien Beach Pool House
410/2-4-6 M. 12, Thappraya Rd, Pattaya, Chonburi

Reviews

5.6
Rating 10 - Excellent. 4 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 6 out of 22 reviews" "
Rating 2 - Terrible. 5 out of 22 reviews" "

5.6/10

Cleanliness

4.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to paid 300 bath more for cleaning the room I didn’t know that when I booked
Stayed 1 night in Feb 2020
Response from Mee on 2020/2/28
Sorry if you missed that information, the cleaning fee is stated in our term and condition.

6/10 Okay

Stephen

Disliked: Cleanliness, staff & service
Disappointing service
Having nobody on or near site is discomforting. Not knowing if they will answer the phone this time or not. No Internet for 2 days while next door did sharing the same modem?? No room cleaning service for the 4 days we were there. We were made to feel to blame for the problems we were encountering.
Stayed 4 nights in Jan 2020
Response from Mee on 2020/2/3
Hi Stephen, sorry for the inconvenience. You can reach out to us anytime using booking site message, we area available 24 hours a week. Regarding the cleaning, you can reach out to us for additional cleaning for a small fee because we only provide free cleaning on every 7th day of stay

4/10 Poor

Dave, Bangkok

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These rooms have no reception or any form of representative on site when i arrived the keys were not in the designated place . Rooms are large and well equipped but are not the cleanest also you must take into consideration you are living above and next too a collection of beer bars gentlemans clubs and pool hall /sports bar so it is extremely noisy from 21.30.up to 02.30 am on a good night not for the faint hearted !!
Stayed 27 nights in Sep 2019
Response from Mee on 2019/10/4
Hi Dave, thanks for your feedback. We're sorry if there are some spots that we missed to clean, we'd love to re-clean the room if you'd informed us. Since this is a beach pool house and our bar is quite famous, I'm so sorry for the noise, we're trying to make the room soundproof.

2/10 Terrible

M

Disliked: Staff & service, amenities, property conditions & facilities
I stayed a studio room, there was a no fridge in the room. They advertise there is a fridge. I spoke to someone on the phone, sounds like hotel manager, she said she would check and get back to me, but never did. False advertising. And also they charge 400bt for cleaning fee for staying is well over priced.
Stayed 3 nights in Jul 2019

10/10 Excellent

Darryl, Tampa, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great value for the money. Very accommodating staff. Right by the beach and lots of street food & shopping around. You can catch a shuttle truck to the walking street, the bus station, or anywhere along the beach for 10 BAHT ($.31).
Stayed 1 night in Jul 2019
Response from Mee on 2019/7/24
Thank you so much for your kind feedback, we’re glad that you enjoyed your stay with us. I look forward to hosting you again!

2/10 Terrible

Az

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a hotel is an old West Saloon
This is not a hotel , is a room on the top of a bar and is not a regular bar if you know what I’m talking about. This place Is not for families , very noisy place .To get to your room you have to pass trough the bar and a a lot of pool tables and buch of drunk people And the owner sent some people early in the morning knocking at my door asking for more money .
Stayed 3 nights in Jul 2019
Response from Mee on 2019/7/21
We're so sorry about the inconvenience. Can you please send a direct message to me regarding the money my staff asked you? We're so sorry if this property isn't suitable for your family. We'll try to reduce the sound in the room by installing soundproof in the room

6/10 Okay

Verified traveler

Traveled with group
Cheap room, reasonable price. For the price you can not complain. Close to the beach. Plenty of good dining options in the area.
Stayed 15 nights in Jun 2019
Response from Mee on 2019/7/12
Hi there! Thanks for your feedback. I look forward to see you again, :)

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for Friends gang for anything........
No Owner at hotel,U can enjoy like anything ...we stayed week ..we didn't saw the owner...n disturbance ..u can enjoy
Stayed 3 nights in Jun 2019
Response from Mee on 2019/6/19
Hi Suresh, thanks for your kind feedback. Unfortunately, I didn't have time to meet you, sorry for that! However, I'm glad that you enjoyed. See you again next time!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near to jomtein beach
Good stay but there will be no service. U need to check in, key will in a box. Then no service people will be available. if you want anything, u should go and get it. Overall safe and secure..
Stayed 3 nights in Jun 2019
Response from Nanii on 2019/6/6
Thank you so much. Come back soon

8/10 Good

Jarno

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Mee on 2020/2/28
Hi Jarno, thank you for your kind review. Please come back again!

6/10 Okay

Lyudmila Tihonovna

Disliked: Staff & service, room comfort
Отдых в Южной Паттайе
Проживала в улучшенных апартаментах с 12 по 20 декабря.настойчиво не советую этот отель для семей с маленькими детьми- сон до 2-3-х ночи не возможен из-за музыки и шума. Зачем-то взяли при заезде 400 бат. "Мы вас ждали, мы сделали уборку номера, вы нам должны 400 бат"- заявила девушка, которая меня заселила в очень шумный номер 32 прямо над ночным баром.И благополучно обо мне забыли на все 9 дней- я сама выносила мусор, покупала воду (обещали 2 бутылки в день!), даже стирала полотенца, протирала пол и т.д. 400 бат заплатила , видимо, за честь убирать номер вместо горничной. Справедливости ради скажу, что номер достаточно уютный, хорошая мебель, хорошая ванная комната, есть сейф, прекрасный кондиционер. Но очень не хватает хотя бы одного стула. И, конечно, более ответственного отношения к своим гостям.
Stayed 3 nights in Dec 2019
Response from Mee on 2020/2/3
Hi Lyudmila, I'm so sorry for the inconvenience. The outside noise is something that we can't control and the 400THB cleaning fee is stated in the property policy. This cleaning is done upon your check in only then the rest of the stay we trust you to keep our property clean as we don't have daily cleaning like hotel. Thank you for your feedback, I'd love to hosting you again to make up this misunderstanding.

8/10 Good

Jevgenijs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 7 nights in Dec 2019
Response from Mee on 2020/2/3
Thank you for your kind words! Please do come back again.

4/10 Poor

Birgitte

Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Majoitus huono, palvelu huono. / Pool Hause, ok.
En pääsyt liikumaan vapaasti enkä huoneeseeni noi vuorokauteen rikkoneisen ovilukon takia. (Puhelin palvelu ainoastaa joka ei läheskään aina toimi kuten puhelimite on sovittu, kovasti lupaavat mutta mitään ei tapahdu, noo joskus voi olla puhelimessa ihminen joka toimittaa asian eteenpäinkin mutta se on harvinaista tässä majoituksessa. Se on tuurista kiini kuka vastaa asiakaspalvelupuhelimeen.) Palvelua ei ole jos on niin se on yleensa huonoa. Ravintola Pool House on ihan eri juttu ja ok. Mutta majoiyus ei toimi siivous ei toiminut 400 TGHB maksoin heti kirjaudutuani majoitukseen koska siivooja odotti kunnes sai rahat, ei sen jälkern paljon siivoojaa näkynyt. Mutta sillä sai 12 päivän viiveellä kuitenkin liinavaateet kerran vaihdettiin siis 12 päivän kuluttua, sekä puhtaat pyyhkeet kun mainitsin siitä erikseen. Pullovesi jo unohtuikin sitten siivoojalta. Kus saavuin oli 2 pientä vesipulloa jääkaapissa, se oli varmaan se 2 viikon annos ilmeisestikin. Ei ole hurraamista majoituksenkanssa... Huoneet eivät todellakaan ole 28 neliöisiä. Yksihuone on mutta sekin on 4 hengelle. (Katsoin 5 eri huonetta missä ihmisiä oli majoitumassa.) Muut huoneet ovat selvästi pienempiä, eikä niissä ole parvekkaita vaikka myynti kuvissa niin annetaan hyvinkin ymmärtää. Arvioni hinta/laatu max 400 THB olisi yöpymishinta näistä pienistä pavekkeetomista huoneista. Jotai hyvääkin rakennuksesta. Alakerrassa hyvä biljardisali ja baari ok. Biljardi/baari auki pitkälle aamuyöhön...
Stayed 1 night in May 2019
Response from Mee on 2019/6/30
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward :) It will be helpful if you can inform us about your property and room number so we can plan the improvement easily. We're a small business so we only provide amenities once upon check in and on the 7th day of staying. It was a kind of you to remind us to clean your place on the 12th because we sometimes forget too! :) The cleaning fee is a fee to clean your room upon check in, you can request for additional cleaning with charge.

2/10 Terrible

VANNY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Mee on 2019/6/10
Hi Vanny, thanks for your feedback. It will be highly appreciated if you can let us know how can we improve, :)

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Palvelu heikko ja erittäin hidas ja tietämätön hen
Ei kovin hyvä, mutta monen valituksen jälkeen epäkohtia vähän yritettiin korjata. Kesti noin kaksiviikoa kuin asiat vähän rupesi toimimaan. Mutta kun olin vain viisitoista päivää niin Sanin Melkei yhdenpäivä nauttia huoneesta jossa asiat toimi bälyävästi. Eli 14 päivää asioitten hoitoon menee tällä ,ajoitusliikeellä. Ja asiakas joutuu huolehtimaan että näin myös tapahtuu. Eli täytyy itse toimia työnjohtajana että asiat tulee hoidettua mitä olette sopineen puhelimessa. (Hotelli puhelin keskus.) Johon joudut käyttämään päivittäin loma-aikaa huolehtiessa valvoessa että asiat tulee hoidettua vaikka, olisi tosiasiassa jonkinlaisella lomalla.
Stayed 9 nights in May 2019
Response from Mee on 2019/6/4
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward :)

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Huono
Tuntuu että kaikki rikki tässä talossa. Manacer/henkilökunta ei tiedä tai sitä ei kiinosta.
Stayed 5 nights in May 2019
Response from Mee on 2019/6/19
Hi Huono, thanks for your feedback. However, I'll be happy if you could give more detail of what's broken so we can fix it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Mee on 2019/5/13
Thank you for your kind feedback! Please come again, :)

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 9 nights in Apr 2019
Response from Nanii on 2019/4/27
Hi, thank you for your feedback. Could you kindly share your experience with us to help us serve you better

2/10 Terrible

Kari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience in Jomtien Beach
Worst experience ever during my travelling around the world last 35 years. Day before check-in hotel had no idea about my reservation and payment in advance when calling them and asking the details how to check-in the hotel. Hotels.com informs that the hotel has no reception. Next day when finally they find my reservation they asked me to make a call to get a key into my room. My reservation was made and paid to Superior Suite for 9 nights. Upon arrival very angry "girls" working in the pool bar downstairs told me that there's no room or suite like that. When entering the room it had very old mold smell, no balcony, about 8 sqm and view from the window straight to the rubbish center of this block. After thinking what to do next -because no help or advice from the "staff"- I decided to look another hotel nearby and succeeded to find it,the manager remembered me because staying there several times before, her advice was to get out that rat hole as soon as possible. It's so called pay-by-hour hotel. Nothing is in secure there. When walking back to this "lovely Jomtien Beach Pool House" I asked help from the "manager" to carry out my luggage from the 3rd floor where my "suite" was located. He asked me to find help by myself. I'm 100% disabled from my right hand and having heart problems so it took 2 times to walk to the 3rd floor and back to carry my luggage downstairs and get rid of this hell. Ever never think to book this rat hole. Hotels.com should remove this immediately !!!
Stayed 9 nights in Mar 2019
Response from Pinky on 2019/4/2
First of all you where very very rude overfor our staff and then not easy to help you also you was very drunk and complain that you not got balcony, but you didn´t not book so not much we can do for you.

10/10 Excellent

Mikhail

Disliked: Cleanliness, staff & service
JB Pool hous hotel
Отель находится в другом месте, не как указано на карте, в проулке за магазином С7 на джомтьен бич. Завтраков не было.
Stayed 20 nights in Feb 2019
Response from Nanii on 2019/4/27
Thank you for your feedback

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyvä sijainti , ranta 100m , kulku keskustaan kätevä
Stayed 3 nights in Feb 2019