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We stayed in Feb for 2 nights. The hotel was about 25min by car to pattaya city so it was more peaceful with a cute beach and a small busy area. The pool and roof top was nice and the breakfast was good too. On our last night, we got back to the hotel around midnight and we noticed my husband left his phone in the Grab we took home… we couldn’t reach our grab driver because my husband booked the grab through his phone. We managed to figure out where the phone was located by find my app and the hotel staff who was off work went above and beyond our expectations to help us find it. Sure enough we did find his phone and we couldn’t be more thankful for the staff that helped us that night. Our faith in humanity was restored that night. The staff really showed us that the beautiful people make Thailand a beautiful and special place.
Yumi
Stayed 2 nights in Feb 2024
Response from Hotel Manager & Management Team on 2024/3/9
Dear Yumi,We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to our resort. We are happy to read that you've enjoyed your stay. Especially fellow service team members.Please be assured that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management.We sincerely hope we can have the honor of being your hosts again in the not too distant future.See you next time 3Best Regards,Mark M.Hotel Manager & Management Team
Dear Valued guest, Thank you for your valuable time sharing your experience with us and for your recent stay and appreciated for your time is valuable and feedback so we can continue to provide service that not only meets, but exceeds our guests' expectations. Wish you had a good journey back home and hope to see again next time. Best Regards, Mark M. Seaphere Hotel Manager & Management Team
The room was small but clean and fully facilitated. There were only few indoor parking but there were open area for parking. The hotel is close to the beach and many good restuarants.
CHANIKARN
Stayed 1 night in Apr 2022
Response from Seaphere General Manager & Management Team on 2022/5/14
Dear Khun CHANIKARN,
Thank you very much for your time for sharing your experience with us.
It was a pleasure to have you as our guest and we truly look forward to your next visit.
Best Regards,
Seaphere General Manager & Management Team
We are happy with your beautiful Deluxe room with fully equipped amenities in room. The view of restaurant is also great.
However, we found a house keeper was knocking our door in the late afternoon she wanted to clean our room while one of guest was going to take a shower which we were not satified this service and want hotel please train staff to avoid disturbing guest during stay.
H/K staff should work her duty during guest is not stay in room after 11 o'clock in the morning as we stayed 2 nights here.
Verified traveler
Stayed 2 nights in May 2021
Response from X2 Vibe Pattaya Seaphere Manageme on 2021/7/20
Dear Valued Guest,
Thank you for sharing the feedback from your recent stay at X2 Vibe Pattaya Seaphere, We are glad to hear that you enjoyed our room and facilities. However we are sorry to hear the inconvenience that has occurred to you by our house keeping staff, we have addressed this to our Executive Housekeeper and team to be aware not to disturb the guest during stay. Once again we appreciate your feedback and hopefully, we will have a chance to welcome you back in the near future.
Sincerely yours,
Response from X2 Vibe Pattaya Seaphere Management team on 2021/7/20
Dear Valued Guest,
Thank you for taking your time to give us the feedback from your recent stay at X2 Vibe Pattaya Seaphere,
We are glad to hear that you enjoyed our facilities and services. We have taken note of your comment about the water heater and have already addressed to our Engineering team to adjust it. Once again thank you for staying with us, we are looking forward to welcoming you back in the near future
Sincerely yours,
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the X2 Vibe Pattaya Seaphere
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely yours,
Sra Chatsri
Asst.Front Office Manager
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the X2 Vibe Pattaya Seaphere
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely yours,
Sra Chatsri
Asst.Front Office Manager
The 1 bedroom unit is clean and quite, no gym and spa, the door flame is falling apart but doesn’t affect us, the sofa has a lot of stain and dirt marks
Verified traveler
Stayed 1 night in Jul 2019
Response from Yui on 2019/8/1
Thank you so much for your comments! For the points you mentioned we will improve its shortly
My stay at X2 was better than excellent! Everything at the property exceeded my expectations. The Staff are very friendly and will do everything in their power to make your stay the very best it can be. This is a very "Trendy" Hotel w/ in a 2 min. walk to the beach.Couldn't be happier and I would recommend X2 to anyone looking for a great Hotel.
Verified traveler
Stayed 2 nights in Jan 2019
Response from Yui on 2019/1/28
Thank you so much for your kind review! So glad to hear that you enjoyed your stay with us so far, hope to have a chance to welcome you back to stay with us again. Kind regards,
The hotel was nice and friendly staff but I found a little bad smell in the bathroom of room no.503
sukrit
Stayed 1 night in Jan 2019
Response from Yui on 2019/1/26
Thank you for your feedback! Your comment mentioned about bad smell will immediately take action and review with concern departments.
So sorry for the inconvenience that may cause, we hope to have a chance to welcome you back again.
Thank you.
Absolutely fabulous room! Great ocean view. Rooftop restaurant/lounge offered a spectacular view, great service. Loved this hotel!
fletcher
Stayed 1 night in Oct 2018
Response from Yui on 2018/12/19
Thank you so much for your kind review!
So glad to hear that you enjoyed your stay with us so far, hope to have a chance to welcome you back to stay with us again.
Kind regards,
8/10 Good
Grit
2018/9/12
Overall is ok.
Hotel is good and clean but a bit small. A bit far from beach but there is shuttle service provided.
Food is expensive but taste is good.
Seafood BBQ buffet on Sat night is not worth to cost. Not variety and crab was not fresh.
Staffs are friendly.
Indoor parking is very limited.
Grit
Stayed 2 nights in Sep 2018
Response from X2 Vibe Pattaya Seaphere on 2019/11/1
Thank you for your sharing, We really appreciate the support.
Dear Anonymous,
Thank you for your positive reviewed rate us, I will inform to staff. It would be inspiration for team to provide best services to all customer.
Superb modern hotel , but freezing cold but tremendous pool , horrendous smell from our 1st room on top floor smell coming from drains in bathroom had to get move and tgey up graded which was good.
Food and drinks really over priced .
This hotel could be fantastic if they sort out the prices for food and drink then people will stay inside hotel and eat , theres nothing around the hotel as in restaurants or bars ,theres literally nothing to do so by putting prices down to a reasonable rate will enhance sales and people would not need to get the 500 bht taxi to pattaya center to drink or eat .
Loved the bed and the set out of the rooms superb.
Drain smell all around needs sorting or this will be really bad for business .
Michael
Stayed 3 nights in Jan 2018
Response from KO on 2018/2/7
Dear Michael,
Thank you for your kindly choose to stayed with us, your review was well noted and good to improve some disappointed experiences during stay. Team has been tried to fix smell in bathroom which more that 98% completely done and follow up to get guest feedback on this solution. I will personally check on this bad smell.
Once again thanks for your positive comment of hotel modern designed and comfort bed. Looking forward to welcome back in the future.
Regards,
6/10 Okay
Got, Bangkok
2018/1/22
Disliked: Room comfort
Adapt from apartment
This hotel was adapt from apartment to be hotel. So something might not serve as hotel i.e. staff service, size of restarant and etc.
Got
Stayed 1 night in Jan 2018
Response from Ko on 2018/1/23
Thank you for your comments, please ensure that the property was managed as hotel service. Our X2 vibe Pattaya Seaphere is unique modern designed and provides fully hospitality operation.
The rooms, sheets en towels weren’t very clean. The service was very slow and there weren’t any chairs around the swimming pool, only tables and seating chairs. There was also no hot water in the shower in the rooms.
Michael
Stayed 2 nights in May 2023
Response from Cluster Hotel Manager on 2023/6/4
Dear Valued guest, Michael We trust that you had a safe journey back home.On behalf of the management team, We thank you for staying with us and for your valuable time sharing the constructive feedback. We do sincerely regret for any inconveniences according to your recent experience.Our aim is to exceed the guests’ expectation and we as an establishment always put our guest at first and do strive for perfection and do take all feedback and challenges as an opportunity to improve upon.We hope to have another chance to reestablish your stay with us in the nearest distant.Best Regards,MARK M.Seaphere Hotel Manager & Management Team
Wir waren sehr enttäuscht von dem Hotel mit dem Minibus nicht zuereichen rundum gibt es nichts was Mann ohne eigenes Fahrzeug machen kann Ausflug und Taxi mussten wir selber organisieren die and der Rezeption waren nicht fähig das Restaurant und die Bar weit weg von den Bildern im Internet alles Ingesamt enttäuschend
Daniel
Stayed 2 nights in Oct 2022
Response from Seaphere General Manager & Management Team on 2022/10/23
Dear Daniel,Thank you for your time and feedback, we are sorry to hear that your stay did not up to your satisfaction, We hope to have more details during your stay so that we can assist you to make your stay more enjoyable which actually you can contact our Guest Service all day night.Once again, sorry to hear that and let us know if anything we can do for you in the furture visit.Best Regards,Seaphere General Manager & Management Team
6/10 Okay
Raimond
2022/9/28
Liked: Staff & service, room comfort
Vooral de omgeving is een tegenvaller
We hadden hier voor 3 nachten geboekt en waren achteraf blij dat we geen volle week hebben geboekt zoals we eerst van plan waren.
We wisten dat het rustiger zou zijn dan Pattaya of Jomtien, maar dit was wel het andere uiterste want er is gewoon helemaal niks op loopafstand te doen! Als je er dus even uit wilt en je hebt geen eigen vervoer dan ben je op de taxi aangewezen wat met een app als Bolt trouwens nog prima te doen is. Voor tussen de 100 en 150 thb kun je alsnog in Bang Saray of Jomtien zijn.
Mbt het hotel zelf:
De eerste indruk was dat het er een stuk minder modern uitzag dan op de foto's. Veel houtwerk is in slechte staat. Het zwembad op de 8e verdieping is klein en aan een opknapbeurt toe.
De kamer was voldoende ruim. Het keukentje was erg klein maar had een goede koelkast met vriesvak. Het bed was comfortabel. De badkamer was ok. Er was niet voldoende capaciteit om de regendouche op temperatuur te houden waardoor de temperatuur continue schommelde. We hadden een kamer die uitkeek op een soort composthoop/afvalstort dus we hebben de gordijnen maar dicht gelaten....
Het personeel is zeer vriendelijk en behulpzaam.
Het eten en drinken in de rooftopbar is goed maar te duur vergeleken met de prijzen in andere 4 en 5 sterren hotels waar we geweest zijn. Dat geldt ook voor het aanbod in de minibar...
Al met al zouden wij voor een volgende keer eerder voor een andere plek kiezen
Raimond
Stayed 3 nights in Sep 2022
Response from Seaphere General Manager & Management Team on 2022/10/2
Dear Raimond,Thank you for taking the time to share your review following your recent stay at X2 Pattaya Seaphere,We’re happy to see that you did enjoy your experiences with the service from our hardworking fellow team members even though there are some aspects that were not up to your satisfaction which we are working on the improvement and share your regret.We welcome your feedback as we strive to make improvements to our overall level of service delivery. We hope that someday you may reconsider and return to witness those improvements firsthand.Best Regards,Seaphere General Manager & Management Team
8/10 Good
Thitapha
2022/9/1
Thitapha
Stayed 1 night in Aug 2022
Response from Seaphere General Manager & Management Team on 2022/10/2
Dear Khun Thitapha ,Thank you for choosing us for your holiday, and for rating us according to your recent stay with X2 Pattaya Seaphere.Looking forward to welcoming you again next time.Best Regards,Seaphere General Manager & Management Team
Response from Seaphere General Manager & Management Team on 2022/5/14
Dear Khun Vera,
Thank you very much for your time for sharing your experience with us.
It was a pleasure to have you as our guest and we truly look forward to your next visit.
Best Regards,
Seaphere General Manager & Management Team
Thank you very much to spend your time and give us a feedback!
We hope to have a chance to welcome you back to stay with us again in the next future.
Best regards,
Leuk kleinschalig hotel in rustige buurt nabij het strand. Prima ingerichte kamers en een dakterras met prachtig uitzicht. Klein zwembad voor verkoeling
Verified traveler
Stayed 4 nights in Feb 2019
Response from Yui on 2019/3/4
Dear sir/madam,
Thank you so much for your feedback!
We hope to have a chance to welcome you back to stay with us again.
Best regards,
Bad hotel, bad location, no sea view, I even check out 2 days earlier, change to another hotel. I have to pay 2,000 baht for smoking on the balcony. Of course I don't pay, it's rotten, all the white sofas are dirty
chu kang
Stayed 4 nights in Nov 2018
Response from Yui on 2018/12/26
Thank you for your feedback! This will be constructive feed back for us to improvement.
The feedback will share with our team to improve the standard of services.
Best regards,
Sehr gut ausgestattetes Hotelzimmer. Der Pool ist auch sehr schön, wobei dieser relativ klein ausfällt. Der Service war gut und angenehm. Das Frühstück ist sehr thailändisch. Das Hotel liegt aber ein bisschen Abseits und ist ohne ein Auto oder ähnliches schwer zu erreichen. Insgesamt aber ein wirklich gutes Hotel.
Philipp
Stayed 1 night in Sep 2018
Response from X2 Vibe Pattaya on 2019/11/1
Thank you for your sharing. We really appreciate the support.