3 outdoor pools, open 9:00 AM to 9:00 PM, sun loungers
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Reviews of Acqua Condominium

4 out of 5
Acqua Condominium
31/383 Moo.12, Jomtien Beach Road, Next to Night Market, Pattaya, Chonburi

Reviews

6.0
Rating 10 - Excellent. 8 out of 35 reviews" "
Rating 8 - Good. 5 out of 35 reviews" "
Rating 6 - Okay. 7 out of 35 reviews" "
Rating 4 - Poor. 8 out of 35 reviews" "
Rating 2 - Terrible. 7 out of 35 reviews" "

6.6/10

Cleanliness

5.4/10

Staff & service

2.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I made this reservation kind of fast and didn’t realize it had a 6.0 rating. On my way there from my flight I was really scared with everything I was reading about dirty sheets, not getting the keys etc. We called the number on the confirmation email but everything happened smoothly and someone showed up with the room key not long after we arrived at the location. Everything in the apartment worked fine and looked clean. The location was great with the night market and beach close by and a bus route as well to get around. The pool is just as pretty as it looks in the pictures. I would’ve given this review about a 9 but when I was leaving I saw that in the lobby there was a poster put by administration stating that the location was not a hotel, it is a condominium complex and that renting out apartments for short term stays was not allowed (only for like month rentals). I’m surprised hotels.com would continue using this location after all the bad reviews and considering that the location doesn’t even allow for it to be used as a hotel. I was only there for two nights but PLEASE DO NOT BOOK THIS PLACE. There could have been serious consequences to me and my family for staying there.
Stayed 2 nights in Sep 2019
Response from Mee on 2019/10/4
Hi there, I'm sorry for the confusion. Thanks for your feedback and as you can see that we really improving our property in terms of check in, sheets, cleanliness, etc. However, regarding the sign, we do apologize for any confusion that occurs. We already talked to the property management about that and we're allowed to let our guest stay for short term. It's sad that instead confirming with us, you gave us a very low score after we tried our best to serve you.

2/10 Terrible

Verified traveler

Stayed 2 nights in Apr 2019
Response from Nanii on 2019/5/1
Hi, thank you for your feedback. May I know why you rated your experience with us so low

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service, property conditions & facilities
Couldn’t check in two hours after making the reservation
Stayed 4 nights in Feb 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet and comfortable place.
Wonderfully quiet place. Yet within walking distance of beach, restaurants and body treatment establishments. I like the privacy the Condominium affords. The room was comfortable. Air-conditioning and water eater dependable.
Stayed 5 nights in Sep 2018
Response from Joe on 2018/9/21
Thank you for sharing your review. We're very glad you liked it. Looking forward to host you again

6/10 Okay

Yididiya, Addis Ababa , Ethiopia

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
It was a good place for beach view and night market, But I wasn’t not happy the fact that I have asked to pay 500 bat for cleaning room, this price has to be included with the daily rate!! Had I knew this before, I wouldn’t choose Acqua at all.
Stayed 2 nights in May 2018
Response from Joe. on 2018/6/6
Thanks for your review-it was nice to have you stay. Actually the cleaning fee is in the payment bucket and was clearly stated that payment have to be paid on arrival.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good condominium. near beach and market. clean. big swimming pool.
Stayed 2 nights in May 2018
Response from Joe on 2018/5/16
Many thanks for your review and I'm glad you had a wonderful time staying at my place. Hoping to host you again soon.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Ting on 2018/3/21
Many thanks for your review and I'm glad you had a wonderful time staying at my place. Hoping to host you again soon.

10/10 Excellent

Toke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just about perfect.
The room was really well maintained and very clean. Location is really good and night life is just round the corner. Amazing view over the ocean from the roof top pool.
Stayed 1 night in Oct 2017
Response from Ting on 2018/8/1
Thank you for your review - it was great to have you stay.

2/10 Terrible

Aussie

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Not much pricacy
Not much I can say about the place as I did not end up spending a night there. Had an argument about the fridge in the apartment. I reported the fridge was not working. It was on for about two hours and showed no sign of getting the slightest bit cold. Ask the agent to come. Two hours later (not a bad response) he arrived. He tried to tell me that the fridge was working and that the items I had in the fried were cold. I told him they were a lot colder when I first put them in. We couldn't agree and I felt I was being conned. Anyway he said he would refund the reservation money. So at 6:00PM I had to find another place to stay I packed and found somewhere and the guy asked where it was in case it was one of his. I had to hold back from letting him have it. Anyway from what I could see about the place it was well equipment with amenities and rooms to socialize. It did appear than no matter which room you ended up getting that the layout of the place afforded little privacy. If you didn't draw the curtains - everyone was inside your room. Thanks to Expedia I did get the refund.

4/10 Poor

k, toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware scam for cleaning. Avoid if you can
Man in duo reception extremely rude. Cleaners can before checkout time and demanded 800 baht. Barred my exit. Horrific experience. Scary people
Response from Ting on 2018/8/1
We apologize many times for your experiences but please notify this is not a hotel but a condominium where we have a one-time cleaning fee to clean the room after you check out. Cleaning can be ordered from 500 baht per time and we clean for free 1 time per week and we wrote that before you booked the place.

2/10 Terrible

Beau

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse experience ever
I paid for a hotel I wasn't even able to access. They give you a number that doesn't exist, whatsapp,and line to communicate. original email with description to pick up a KEY at separate hotel far walking distance. I arrived and no name left or KEY at hotel. went to condo and talked to security who didn't speak English. Finally got a hold of someone on line and it took 1 hour to respond after they told me to go to lobby after waiting 2 hours I realized I was scam out of money and booked another hotel. I report it to hotel.com because after telling I would go to police and wanted refund I got 1 response saying go to police and never got amy response to a KEY, terrible experience that I hope no other person gets scammed on, I'm highly surprised if hotel.com leaves this place of businesses on there site. beware it's very sketch and you won't ever see your room or get a refund, luckily for me hotel.com gave me a spending coupon.
Response from Ting on 2018/8/1
We apologize many times for your experiences, please check your e-mail after you booked as we send location of key. Normally it´s very easy as we have office 300 meter away and welcome guest when we know they will arrive so they not have to wait. We have line, whatsup phone and e.mail at our office with 3 person to respons.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Accommodation
Brilliant

6/10 Okay

Dave, MT.

Liked: Staff & service
Decent place but......
I stayed in the studio unit facing pool for about 12 days. Check in is kind of a pain as you get the key at the Duo Residences which is a good 3-4 block walk away from the condo. If you have bags you may want to take them to Acqua first and find a place to leave them then walk to Duo to check in and get the key otherwise you'll be dragging your bags for a good walk. After a 2nd trip back to Duo I was able to get the key as it wasn't there the first time. The condo was nice enough but the shower leaves something to be desired. I'm not sure if its the same in the entire building or just this unit but water pressure is terrible at best. It has a rainfall shower head but sadly, its more like a rain drop. For a new buidling I thought the water pressure was lousy! You also have to be very deliberate when turning the water to hot (all the way) as if you don't the heater (located under the bathroom sink) won't turn on. It took me a while to figure this out. My first shower I noticed the water wasn't draining and I looked down and there was a big hairball that needed to be removed so once I did that it drained ok. The bed in this unit wasn't as hard as a rock, it was harder than a rock. I slept terrible on it and eventually ended up moving to the sofa as it was more comfortable even though it wasn't long enough. This does not have daily maid service so if you are expecting that you may want to look elsewhere. The living space (kitchen/living in the condo was fine.
Response from booking@bakuri.com on 2016/10/3
Many thanks for your review and we now have reception in the lobby so we can take care of our guest.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not ideal if you are enjoying for a vacation.
This is a condominium with no service. Not your typical vacation get away. Nobody comes to make your bed, you need to beg for new towels and toilet paper, and need to buy your own water. Check in took 30 min because you have to walk to another building to get the keys. The pool is quite nice and it's very close to the night market and local restaurants.
Response from General Manager on 2016/10/3
Many thanks for your information and we now have office on-site to take care of guest :)

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gangmin

Liked: Cleanliness, room comfort
💗💗💗💗💗
조용하고 평화로운 깨끗한 콘도
Stayed 2 nights in Jun 2020

6/10 Okay

Tatiana

Traveled with family
Disliked: Cleanliness
Stayed 16 nights in Mar 2020
Response from J on 2020/4/20
Thank you for your feedback.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Comment un tel établissement s'est trouvé classé parmi les 4 étoiles suggérés par Ebookers ??? C'est sale, vetuste, la clim coule à grande eau sur la télévision et le meuble dessous, les meubles de la cuisine sont dégoûtants, des petites bêtes courent sur le plan de travail, les WC ne sont pas blancs. Les robinets sont repoussants de crasse (photos à l'appui). Personne sur place pour réparer et l'agence contactée nous raccroche au nez. Une fois sur place, vous êtes piégés : vous avez payé un standing que vous n'aurez pas mais personne ne vous aidera. Fuyez cet établissement !!!
Stayed 20 nights in Aug 2019
Response from Mee on 2019/9/11
Hello, thank you for your feedback. We'd love to assist you to fix all the issues if you would let us know when you were here. However, we'd love to fix the issue still and we're unable to track your booking ID because you post as anonymous. Do you mind sending us email so we can take a follow up action towards your feedback?

2/10 Terrible

Verified traveler

Stayed 19 nights in Aug 2019
Response from Nanii on 2019/8/28
Hi, thank you for your feedback. May I know what the problem is so I could understand why you gave such a low rating?

8/10 Good

chia wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得入住
實際住過比照片上好很多，部分盥洗用品需自行購買，整體而言算是不錯，剛預定時看評價很兩極，實際住過真的沒那麼差，比想像中好多了
Stayed 3 nights in Aug 2019
Response from nanii on 2019/8/16
Thank you so much for your feedback and recent stay with us. I am glad you liked our condo. Do come back again

6/10 Okay

Jintae

Disliked: Cleanliness
수영장 물이 너무 ㅜㅜ 관리바랍니다
Stayed 2 nights in Mar 2019
Response from Nanii on 2019/4/16
Hi Jintae thank you for your feedback, We hope you come back soon. What exactly was wrong with the pool?

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
How come your guy charts 500 bath for clean up the room but the room wasn't clean , and toilet smell bad , very bad
Stayed 2 nights in Sep 2017
Response from Ting on 2018/8/1
We apologize many times for your experiences but please notify this is not a hotel but a condominium where we have a one-time cleaning fee to clean the room after you check out. Cleaning can be ordered from 500 baht per time and we clean for free 1 time per week and we wrote that before you booked the place.

4/10 Poor

hyo jung

Disliked: Staff & service, room comfort
정말 실망이다 800밧의 클리닝 요금을 별도로 지불했음에도 불가하고 매일 청소를 해주지도 수건을 갈아주지도 않았다
Response from Ting on 2018/8/1
이것은 호텔이지만 콘도미니엄이 아닙니다. 우리는 매일 밤 무료로 청소하지 않습니다. 청소비는 한 번만 내면됩니다. 많은 관광객 요금이없는 데 만족합니다.

6/10 Okay

Edward

Disliked: Cleanliness, staff & service, room comfort
...zur Info, die Anlage war zu 90% von russischen Touristen gebucht...ist nicht ganz ideal für Westeuropäer
Response from Ting on 2018/8/1
Vielen Dank für Ihre Bewertung und nicht wirklich wahr, denn es gibt nicht viele russische in Thailand nach ihrer Geldverschwendung an Wert, auf jeden Fall ist Russisch auch sehr nett und nette Leute wie Deutschland. :)

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
trångt men bra
väldigt små rum och är man 2 blir det till att respektera företrädesregeln. Annars var det fint rum och allting fungerade till belåtenhet. Lite krångel med incheckning eftersom det är en agency som håller i det, inte personalen på condot.

8/10 Good

EVGENIYA

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Грязный номер, хотя сам отель новый.
Очень грязный номер попался нам, вся плита была в жиру, диван в пятнах, ванна и туалет в пятнах, оббитая мебель. Сейф не прикручен и его легко можно вынести, деньги в нем оставлять не рискнули, так как читали что в этом кондо был из кражи. Сам кондоминиум новый с хорошими бассейном и маленьким, но достаточно хорошим тренажёрным залом. находится около ночного рынка где можно вкусно и очень дёшево покушать, до пляжа 5 минут ходьбы. В целом все было удобно, впечатление испортило только состояние номера.
Response from Ting on 2018/8/1
Мы много раз извиняемся за ваши впечатления, пожалуйста, сообщите нам, когда вы останетесь в комнате, чтобы мы могли сразу решить ваши проблемы.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
정말 만족
조용하고 바로 앞 야시장 좋은위치 편한 교통편 성태우 많음 저렴한 가격에 만족

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Pandaree

Liked: Property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
盗難に注意
2泊で予約していましたが、事情により1泊のみでした。 チェックインして、セーフティボックスを確認すると固定されていません。持ち運びが可能な状態です。セーフティボックスに入れても意味をなさないので、日本で使う携帯とパスポートをベッドサイドテーブルに置いたまま外出すると、ものの見事に無くなっていました。コンド入口はカードキーが無いとは入れないし、駐車場入り口には警備員がいたので安心したのですが、ここは日本じゃないと再認識しました。 翌日、コンドのオフィスに出向いて部屋の中で紛失したことを告げて、届いていないか確認したところ、届けられていないとの事。警察に届け出ることを伝え、現場検証に協力してもらえるよう依頼し、友人に迎えに来てもらった後、警察署まで向かっている途中でタイの携帯の方へコンドオフィスから電話があり、日本の携帯とパスポートが見つかったとの事。何処から出てきたのかハッキリさせたかったのですが、現地人ともめても勝ち目はないのでそのまま受け取って帰ってきました。 ちなみにタイ人マネージャーは良い人だったのですが、欧米人経営者と受付のトムボーイの接客態度は最悪でした。(駐車場入り口の警備員もフランクで愛想は良かったです。)せっかくの休日でしたが、かなり気分が悪くなったので、もう2度と利用したくありません。

4/10 Poor

ang ting, paris

Disliked: Cleanliness, staff & service, property conditions & facilities
personnel pas

4/10 Poor

Oddvar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chi fai, 香港

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
環境清靜 公寓大廈 有保安
環境清靜 公寓大廈 有保安

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

ANDRIY, Днепропетровск

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
В этом красивом кондо ВОРУЮТ
Простите, но только о минусах. Не буду писать о лжи в описании кондо - в кондо нет кафе, ресторанов и спа-центра. Не предоставляют бутылированную воду. Wi-Fi имеет скорость гусеницы. При заказанном из аэропорта трансфере – в аэропорту никто не встретил. Уборка в номере - 500 бат за одну уборку. Замена постели и полотенец - 300 бат. Указанная стоимость – это за финальную уборку. Но это мелочи. После уборки мы обнаружили открытый сейф, из которого пропали все наличные деньги - 700 долларов и 200 евро. О краже сообщили в полицию, разбирались с управляющим, смотрели видео с камер – за время нашего отсутствия сотрудники Кондо в номер приходили ТРИЖДЫ!!! В итоге, кто украл деньги так и не было установлено. Так что разбирательства в этом Кондо просто бессмысленны – все правы, кроме Вас. Сейф имеет кодовый замок и ключ, которым он открывается без кода. При въезде Вам выдают незапечатанный конверт на ресепшен с ключом от номера и ключом от сейфа. А по-отъезду, вы эти ключи оставляете на столе. Теперь угадайте кто и сколько может сделать слепков с данного ключа. В связи с чем считаю, что заявления управляющего о том, что ключ от сейфа есть только у проживающего и у него - несостоятельны. РЕЗЮМЕ - при всей красоте данного Кондо, 1000 раз подумайте, стоит оно того, чтобы остаться без денег, да еще и Вам сказали, что Все вокруг не виноваты, а случившееся - Ваши проблемы?