Indoor pool, outdoor pool, sun loungers

Reviews of Zenseana Resort & Spa

4.5 out of 5
Zenseana Resort & Spa
147 Prabaramee Road, Patong Beach, Kathu, Patong, Phuket

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 208 reviews" "
Rating 8 - Good. 52 out of 208 reviews" "
Rating 6 - Okay. 17 out of 208 reviews" "
Rating 4 - Poor. 13 out of 208 reviews" "
Rating 2 - Terrible. 8 out of 208 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe and clean
Stayed 4 nights in Apr 2024
Response from Operations Manager on 2024/4/26
Dear Jasmin,Thank you for taking the time to share your experience during your recent stay with us. We appreciate your feedback as it helps us improve our services and facilities for our guests.Thank you once again for your valuable feedback and we hope to have the pleasure of welcoming you back to Zenseana Resort and Spa in the future and providing you with an even better experience.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed my stay at Zenseana. Nice location close to the beach. Good breakfast and rooftop pool. The better part of the beach at this end of Patong beach in my opinion. Friendly staff. Thank you to my friend Dul at the front baggage area for your kind friendliness. i would definitely recommend but i hope you dont like watching tv much. no signal most of the time. I gave up asking why so i just watched online stuff from my ipad. if you like a nothing fancy restaurant and bar on the beach check out no name bar and restaurant perched on the rocks on the beach 10 minutes from the hotel. Good food cheap beer amazing sunsets.
Stayed 15 nights in Apr 2024
Response from Operations Manager on 2024/4/23
Dear Arthur,Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a fantastic experience during your stay.We're equally delighted that you enjoyed the Good breakfast and rooftop pool, which has been a hot spot from all our guests. Your kind words motivate us to continue providing the best possible service and dining experiences for our guests. We genuinely appreciate your support and hope to welcome you back to Zenseana Resort and Spa in the near future.

10/10 Excellent

mojgan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff , clean and amazing shower
Stayed 6 nights in Mar 2024
Response from Operations Manager on 2024/4/6
Dear mojgan,We are absolutely thrilled to receive your glowing review following your recent stay at our resort. Your kind words about our staff, the cleanliness and the facilities Jame and the delightful, wonderful times experiences truly warm our hearts.We truly appreciate your kind words and are immensely grateful for your recognition of various facets of our resort. It was a pleasure serving you, and we eagerly look forward to welcoming you back for another experience at your second home in Thailand very soon.

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rooftop pool with happy hour.
Stayed 3 nights in Feb 2024
Response from Operations Manager on 2024/4/6
Dear Sean,Thank you for choosing us for your stay, and we're thrilled to hear that you had a wonderful experience.Thank you very much for your recognition. A good drink a day, keep a great memory ever.We are looking forward to welcoming you back again soon, your second home in Thailand.

2/10 Terrible

IMELDA, elk grove

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
our bathroom shower leaks it flooded to the floor after use . i make a report they just ignore me .worse experienced ever ! to a VIP experience its not true its a waste if money
Stayed 3 nights in Feb 2024
Response from Operations Manager on 2024/4/6
Dear IMELDA ,Thank you for taking the time to share your feelings with us following the stay.We are truly sorry our current bathroom was not what you had anticipated. The fact that the designed was build since the beginning, but it is important to let you know we hear you. We have ongoing preventive maintenance project on a rotation basis during the low season to implement the bathroom and all of the establishment.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel nice breakfast and good gym 20 min walk away from the Main Streets of Pa tong but not a£100plus a night hotel
Stayed 6 nights in Dec 2023
Response from Narong W. on 2024/2/19
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

KimCuc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the happy & friedly staffs. The zenseana hotel is beautiful and clean. It's near the beach and restaurant. Also, the laundromats are a lot. The only thing I don't like is the humidity on the hall way
Stayed 3 nights in Feb 2024
Response from Narong W. on 2024/2/19
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

6/10 Okay

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, super friendly and helpful. Buffet was really good. Rooms are clean and updated. Gym was perfect. Only thing we want to warn ppl is that we were waken up at 5am every morning due to a Mosque chanting over a very loud speaker right by the hotel. We had ear plugs in and we can still get waken up by it.
Response from Operations Manager on 2024/2/10
Dear Jack,Thank you for taking the time to share your delightful experience at Zenseana resort and Spa.It's our pleasure to have had the opportunity to host you, and we appreciate your kind supported.We have fully aware of the loud speaker from the Mosque concerns and trying to find alternative options to fortify by times being.We look forward to welcoming you back for another wonderful experience whenever your travels bring you to Phuket.

10/10 Excellent

Sandeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in perfect location. Close to beach and close to all the good places to eat. Further away from bangla road to not hear loud noises. Staffs are really friendly and always smiling. Highly recommend to anyone
Stayed 10 nights in Jan 2024
Response from Operations Manager on 2024/2/10
Dear Sandeep,We value the time you took to tell us about your experience at Zenseana Resort and Spa.Highly appreciated your feedback regarding the performance of the staff, extremely grateful to hear that we made your stay extra special and exclusively pampered in a manner way. Thanks for your vote of confidence to overall hotel experience, facilities and location where is always been a plus to overlook Andaman.We can't wait to welcome you back in the near future. Your kind words motivate us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!

10/10 Excellent

Bariha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Jan 2024
Response from Narong W. on 2024/2/19
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Narong W. on 2024/2/19
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Location is amazing, pool and facilities also great. If new to Phuket and Thailand, this is such a great place to stay - close to everything and staff can’t do enough for you. It was actually my birthday when I stayed, and I was given a birthday cake which was the loveliest gesture. Would happily stay here again!
Stayed 2 nights in Jan 2024
Response from Operations Manager on 2024/1/17
Dear Gemma,Thank you for sharing your recent holiday experience with us. We're thrilled that you had a pleasant stay in Zenseana Resort and Spa.We strive to provide our guests with an unforgettable stay, of course your Birthday was part of our plan and we're thrilled to hear that your time with us was enjoyable. Thank you for recommending us and we look forward to welcoming you back for another amazing stay in the future! If you have any more feedback or suggestions, please don't hesitate to share them with us.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crazy patong
Good location with good size pool on the roof. Its close to the nicer end of the beach. Plenty of food options near by and close to all the night life.
Stayed 5 nights in Dec 2023
Response from Operations Manager on 2024/1/17
Dear Leslie,Thank you for making the amazing trip at Zenseana Resort and Spa and stay with us in creating a moment with us.Your kind words motivate us to continue providing the best possible service and dining experiences for our guests. We genuinely appreciate your support and hope to welcome you back to Zenseana Resort and Spa in the near future.

8/10 Good

Michael

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Nil
Stayed 9 nights in Dec 2023
Response from Narong W. on 2024/2/19
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

4/10 Poor

Pankaj

Liked: Room comfort
Disliked: Cleanliness
Wen i came in may,it was fantastic, this time round my room wasn't like it was in may,wen i went with family, got lots off mosquitoes bites, room was pretty dusty, wen cleaning was done,
Stayed 11 nights in Dec 2023
Response from Operations Manager on 2024/1/17
Dear Pankaj,Thank you for taking the time to share your feelings with us after your last stay. Reading your review, it seems that we have let you down and we sincerely apologize for that.You have some great constructive feedback and just wish we were discussing in person, but it is important to let you know we hear you. Rest assured that those points are well noted and were already part of our action plan to improve the room cleanliness which is very crucial to us.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, a solid 10 and 5*
It was absolutely amazing. Love the room, breakfast buffet, 5 minute walk to the beach, they also provide towels, the pool was great and long enough for lap swimming, the view of the town and the beach on the rooftop is stunning. Staff has great customer service and speaks English, which is a big plus. They provide big pump containers of soap, shampoo, conditioner, shower gel and lotion and love the shower heads. Overall Zenseana is an excellent hotel and highly recommended for a stay in Phuket. It lives up to the hype and high rating of a hotel.
Pool
Sunset view from the pool deck.
Welcome complimentary fruit tray.
View from the rooftop.
Stayed 3 nights in Dec 2023
Response from Operations Manager on 2024/1/16
Dear Theresa,Thank you for taking the time to share your recent experience at the Zenseana Resort and Spa.We are delighted to hear that you enjoyed your stay with us, again thank you so much for recognizing our service team members efforts, it is greatly appreciated.I could not agree you anymore about all this positive you were mesmerized by itself itself and carries on toward the staffs, It is always a pleasure to read reviews like this and makes us proud to lead the team, as I know the team has worked extremely hard to create such resort feel. It appears in your case we were just what you were looking for and there are certainly harder concerns than to work off what to drink and eat.As our valued guest, thank you again for your detailed feedback and we look forward very much to welcoming you again to Zenseana Resort and Spa, your second home in Thailand again.

4/10 Poor

Carley

Stayed 3 nights in Dec 2023
Response from Narong W. on 2024/2/19
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 Good

Milkeya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good.
Stayed 3 nights in Nov 2023
Response from Operations Manager on 2023/12/11
Dear Milkeya,We express our gratitude for sharing your recent experience at Zenseana Resort and Spa with us. The choice to stay with us for your Phuket holiday means a lot to us.It's heartening to hear that your overall experience resonated with you and that all the positive aspects meet up your satisfaction.Your positive impression reaffirms our commitment to delivering memorable stays. With great anticipation, we look forward to your return to Zenseana Resort and Spa, your favorite retreat in Thailand.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande sans hésiter
Très belle accueil à l'arrivée. Personnel souriant et disponible. Chambre propre et confortanle. Piscine agréable. Bellenactivote organiser pournle Loy Kratong. A 5 minutes à pied de la plage et plusieurs resto.
Stayed 5 nights in Nov 2023
Response from Operations Manager on 2023/12/6
Dear Chantal,Thank you for taking the time to share your recent experience at the Zenseana Resort and Spa with us.Thank you so much for selecting us for your desired vacation in Phuket, we are delighted to hear that you had a great time enjoying our Loy Krathong together.I trust you liked our Loy Krathong activities with our team who perform for everyone’s enjoyment.Thank you for mentioning our team members’ efforts, that make your stay an enjoyable one, your recommendation is very much appreciated and motivates us to do even better.We look forward to welcoming you again to Zenseana Resort and Spa, your second home in Thailand very soon.

8/10 Good

nicholas francis

Liked: Cleanliness, staff & service, amenities
The room was good the aircon was very noise and the balcony is to small for 2 people. Staff were teovely and helpful. Long way from bangla road
Stayed 14 nights in Nov 2023
Response from Operations Manager on 2023/11/29
Dear nicholas francis,First of all, we are happy to learn that you enjoyed our room with a good scenery and helpful staff.It is indeed saddening to hear that the certain standards did not meet your expectations. In regards of noisy aircon and small balcony. we will ensure they are shared with our Engineering team as part of our ongoing effort to improve our services and offerings.My team and I still hope that you took away some fond memories of your stay with us. It would be a true honor to have you again here at Zenseana Resort and Spa on your next return!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very quiet although the hotel is on a main road. Good size of room and clean. Matress is very comfortable. People who were staying there were also decent.
Stayed 9 nights in Nov 2023
Response from Operations Manager on 2023/11/28
Dear Alex,Thank you for sharing your recent holiday experience with us. We're thrilled that you had a pleasant stay in Zenseana Resort and Spa.We're delighted to know that the service and quality of our facilities met your expectations. Our team is committed to ensuring a comfortable and enjoyable stay for all our guests.Thanks for your vote of confidence to overall hotel experience, facilities and location where is always been a plus to overlook Andaman Sea.We can't wait to welcome you back in the near future. Your kind words motivate us to continue delivering exceptional experiences for our guests. Until then, safe travels, and we look forward to your return!With our warmest regards,

8/10 Good

Zishan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the Patong Area near the beach, dining, and lots of shopping! Good hotel with breakfast buffet
Stayed 6 nights in Nov 2023
Response from Narong W. on 2023/11/24
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property because it was a VIP property. I received no upgrade and had to argue over late checkout. Expedia needs to change their website and remove VIP if it is not available. This is a bait and switch. I’m trying it again in Bangkok. I hope I have a better outcome or may need to look at another app.
Stayed 3 nights in Nov 2023
Response from Narong W. on 2023/11/16
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Sahika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing and beyond expectations. Just know that it's on a very busy street in Patong. Once outside the hotel, it can be loud with traffic. But the hotel itself was fantastic!!
Stayed 1 night in Nov 2023
Response from Operations Manager on 2023/11/8
Dear Sahika,Thank you for making great review on Zenseana Resort and Spa.I could not agree you anymore about all this positive you were mesmerized by Zenseana itself.We appreciate your valuable feedback as they help us continue to strive to upkeep our standards.Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel Zenseana Resort and Spa, your second home in Thailand.

10/10 Excellent

Anca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so lovely and professional. I’ve loved everythig, all staff from reception, cleaning, pool to the lady helping organising and booking the trips to different attractions. A short walk to the beach, so very good price for location. I will definitely go back again, we’ve had a wonderful time.
Stayed 8 nights in Oct 2023
Response from Operations Manager on 2023/11/6
Dear Anca, Thank you so much for taking the time to share your fantastic experience at our hotel! We're thrilled to hear that you found your stay to be more pleasant.It warms our hearts to know that you enjoyed our perfect location, the most important is staff, our team takes great pride in providing exceptional service, and we're delighted that you found them extremely friendly and helpful.Your desire to return is appreciated as well as the acknowledgement for the service and memorable experience. We thank you again for giving our team a good score! Constructive comments like yours are keeping us very motivated, it is greatly appreciated. We look forward to welcoming you again to Zenseana Resort and Spa , your second home in Thailand again.

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service
Stayed 9 nights in Oct 2023
Response from Operations Manager on 2023/10/20
Dear Nikita,Thank you for making great score on Zenseana Resort and Spa,We will be very pleased to read your very positive comment next time.As our valued guest, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Phuket.Sincerely,Jariya K.Operations Manager

2/10 Terrible

Daniel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel was too hot Air conditioner in the room was so poor The switch for the A/C was hanging off the wall Room also no view and bed too hard
Stayed 3 nights in Oct 2023
Response from Narong W. on 2023/10/10
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel and we hope that in time, we can be of service to you again in the future.

6/10 Okay

Goran

Stayed 1 night in Oct 2023
Response from Narong W. on 2023/11/1
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 Good

Allan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really helpful and cleanliness of hotel was very good.
Stayed 15 nights in Sep 2023
Response from Bee on 2023/9/30
Dear Valued Guests,Thank you very much for staying with us and for having posted a review.We are pleased to see that you had enjoyed stay experience at our resort. Thank you for your kind words to our staffs as well as for the "Excellent” overall score which is always a delight to our team. When your travel plans bring you back to Phuket, please do feel free to contact us directly. We will be pleased to assist with any arrangements. Thank you again. We all look forward to having the pleasure of welcoming you back to ZENSEANA Resort & Spa

8/10 Good

Igal

Stayed 2 nights in Aug 2023
Response from Narong W. on 2023/8/25
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

2/10 Terrible

Omid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it at all !
The property was not clean at all , there were cockroaches in the room. tv and phone were not working. We checked out after 10 min , look else were
Stayed 3 nights in Jul 2023
Response from Narong W. on 2023/9/8
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel and we hope that in time, we can be of service to you again in the future.

8/10 Good

Maricris, Colorado spring

Traveled with group
Liked: Cleanliness
It is very busy and a lot of foreigner. Very close to all and walking distance to the beach and clubbing area. The place have decent gym and swimming pool and rooftop area where you can reserved to have a party.
Stayed 4 nights in Jul 2023
Response from Narong W. on 2023/7/10
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

6/10 Okay

Thomas

Traveled with group
Disliked: Staff & service, property conditions & facilities
Clean and wonderful breakfast buffet. Our first room's wifi and tv didn't work. They had us stay while trying to repair. 2 and a half hours later, we had a new room. The shower leaked all over, poor design. We had to use towels to dry the floor. Requested towels at 9am and checked twice about them. It took 5 hours to get fresh towels. Not many employees spoke English so communication was difficult. Lastly, at checkout they made us wait to get a cash deposit back while they checked our room. Would not recommend this hotel.
Stayed 3 nights in Jun 2023
Response from Narong W. on 2023/6/22
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel and we hope that in time, we can be of service to you again in the future.

6/10 Okay

Vincent

Liked: Cleanliness, staff & service
I was unable to sleep at night, due to the Noise from the transformer on the roof, it kept me awake most of the night.
Stayed 9 nights in May 2023
Response from Narong W. on 2023/5/27
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. We hope this experience will not impair your trust in ZENSEANA Resort & Spa and that you will give us the opportunity of welcoming you again soon

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Narong W. on 2023/5/16
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

4/10 Poor

Arezoo

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The stuff were really unfriendly and nothing in the room worked! From the plugs to the music system and the tv was weird too. We modified our trip theough expedia but they messed up and we did not get the mone. I asked then to help woth my luggage and they did not and nobody in this hotel smiles! The breakfast was soso. I really don‘t know how people rated the hotel so good. Did not like it. The location was ok because it was close to bangla road but i would‘t recommend to stay close to bangla road generally! Too crowded and too dirty!
Stayed 7 nights in Apr 2023
Response from Narong W. on 2023/5/11
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. We hope this experience will not impair your trust in ZENSEANA Resort & Spa and that you will give us the opportunity of welcoming you again soon

8/10 Good

Geunju

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So good
So good. My family feels so good. And breakfast is reasonable.
Stayed 4 nights in Apr 2023
Response from Narong W. on 2023/4/24
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing everyone big smiles and always accomodating Only negative marketed as a resort and spa and it is only a hotel otherwise great stay Thank you 😊
Stayed 14 nights in Mar 2023
Response from ้Narong W. on 2023/4/7
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we loved the staff and everything was super clean. everyone was helpful, friendly and we really enjoyed our stay.
Stayed 12 nights in Mar 2023
Response from ้Narong W. on 2023/3/22
Thank you very much for staying with us and for having posted a review.We are pleased to see that you had enjoyed stay experience at our resort. Thank you for your kind words to our staffs as well as for the "Excellent” overall score which is always a delight to our team. When your travel plans bring you back to Phuket, please do feel free to contact us directly. We will be pleased to assist with any arrangements. Thank you again. We all look forward to having the pleasure of welcoming you back to ZENSEANA Resort & Spa

6/10 Okay

Peadar

Liked: Cleanliness, staff & service
Disliked: Amenities
Decent, clean hotel. Half the equipment in the gym was broken. Better to have less cheap equipment and a few good pieces that function. Breakfast was good.
Stayed 4 nights in Mar 2023
Response from ้Narong W. on 2023/3/22
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2023
Response from ้Narong W. on 2023/3/29
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Room is unlike pictures. There is definitely some wear and tear to them. Also felt like the room was very damp and humid with slight musky smell. TV didn't work. Bed was comfortable. Shower was good. Safe was big enough for 17" laptop. They provide water. Great location though. Five minute walk to the start of Patong Beach. Pool is decent size. Nice rooftop sitting area. Gym was phenomenal with plenty of machines, treadmills, bikes, squat rack. All in good condition.
Stayed 3 nights in Mar 2023
Response from ้Narong W. on 2023/3/16
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Lovely hotel but …..
Looks lovely but numerous issues with this hotel. The Spa was closed the whole time we were there, as was the rooftop bar and restaurant which look great on the website. No explanation given or apology. The shower leaked all over the bathroom floor and when I complained the staff said all rooms were like this and they would give extra towels to mop up the water! The hotel is spotless and the pool area is really nice but only about 12 loungers at it!
Stayed 9 nights in Feb 2023
Response from ้Narong W. on 2023/3/10
Thank you very much your recent visit at ZENSEANA Resort & Spa and for having taken the time to write a review. Thank you for all your kind comments to our staffs. I am sorry to read that the bathroom design caused such an inconvenience to you. May I take this opportunity to thank you very much for the second visit. We all look forward of hopefully having the pleasure of welcoming you back to ZENSEANA Resort & Spa in the future.

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I would give the hotel 7.5 out of 10. Pro's - Breakfast was very good although I've stayed in places where they even exceeded this one, price of room, amenities and overall value for money, cleanliness and house-keeping, facilities around the hotel especially for Muslim's like halal dining, décor, excellent gym, shower in room very powerful and luxurious, bathroom facilities like shaving mirror and moisturiser, check-out process including use of showering facilities if you have a late flight as well air-conditioned private waiting rooms. Con's - Wifi was pretty bad, had to re-connect every-time I left the hotel and re-authenticate. It was also slow and reception was bad. Shower area had some mould and the shower gel didn't lather very well so presume it was pretty cheap. Also, the gym had no 2.5kg plates so restricted my training a bit, this is pretty easy to solve so not sure why they didn't have these plates. The biggest issue was around sound insulation and noise - basically it was like having no door and you could hear everything from the hallway. I was on my own but if someone was with their partner, you could imagine the worry about sound leakage if getting upto you know what ;-) Also the walls in the room were thin so could hear into next rooms pretty clearly. The air con leaked on the very first day but was fixed immediately. The girls on reception didn't speak very good English. I would stay here again as I think the value for money is excellent.
Stayed 18 nights in Jan 2023
Response from ้Narong W. on 2023/2/18
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located Hotel but tech needs a reboot
The Hotel is lovely. There is a minimal walk to Patong Beach and it is within walking distance to a BUNCH of restaurants, bars and the lively Bangla Night market. The hotel staff was also awesome. My only grievances were technology related. In the Executive 2bedroom suite on the 5th floor the touchpad that works all of the lights was faulty. I simply could not turn off one of the lights the first night so had HORRIBLE jet lag the next day from lack of sleep. Turns out I just removed the keycard from the wall in the hallway and and it automatically shuts all of the electricity off. Then I just didn’t turn the light back on so had much better sleep for the remaining nights. Secondly, the Wi-Fi started to slow fay as the days went by…maybe there is a limit to data?
Stayed 3 nights in Feb 2023
Response from ้Narong W. on 2023/2/18
Thank you so much for sharing your experience stay with us and for taking the time to share your experience on review. I am most grateful for your feedback, which is such a valuable source of information and helps me monitor the service and facilities we provide.We are indeed thankful for your compliments. It made our teams to put more efforts to maintain our professional standards of service to make sure that all guests will receive true comfort and satisfaction. Thank you once again for taking your time to share your experience, and we are looking forward to welcome you back to stay with us in the near future.

10/10 Excellent

YUTAKA, koutouku

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, facilities are perfect And bar is very good,but restaurant is….
Stayed 6 nights in Feb 2023
Response from ้Narong W. on 2023/2/11
Thank you for taking the time to share your positive experience at the ZENSEANA Resort & Spa. It has been a pleasure having you as our guests.We are thrilled to receive your feedback and delighted to have positive comments on your stay. We are happy that we found your appreciation. Thank you for all your kind comments.It is great to read all your comments and we are certain future travelers will appreciate your comments you have given to us.Thank you again for your feedback and kind word to our staff. If your future holiday travel plans should bring you back to Phuket, we all would be delighted to have the pleasure of welcoming you back at the ZENSEANA Resort & Spa.

8/10 Good

Ilan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location - 5 minutes walking distance to the beach, about 25-30 minutes walking to Bangla road and Banzaan food market. Quite clean, friendly staff, good breakfasts. The air conditioner was noisy. There is also a mosque next to the hotel. They start praying loudly at 5 AM, which was annoying during the first days of jetlag. Later we didn't hear that, but if you don't sleep well this might be a problem. Generally, it's a good hotel for a good price. Probably next time we will stay there as well.
Stayed 11 nights in Jan 2023
Response from ้Narong W. on 2023/2/10
Thank you very much for your recent stay with us at ZENSEANA Resort & Spa and for having taken your valuable time to share your experience on review. We are delighted to read that you had a nice stay with us and kind word to our staff. I am sorry to read that the noisy from mosque near hotel cause an inconvenience and not meet your expectation. Especially, hotel is located close to local community and mosque. There are longtime local culture and religion beliefs of Muslims which out of our hotel control. Thank you again for your feedback and we still do hope that we will have the pleasure of welcoming you back to ZENSEANA Resort & Spa.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Short walk to beach.
Stayed 1 night in Jan 2023

10/10 Excellent

CHIN TIONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location 😊
Stayed 7 nights in Jan 2023
Response from ้Narong W. on 2023/1/27
Thank you for your positive review of your recent stay at ZENSEANA Resort & Spa. It is much pleasure to know that you left the hotel with happiness. We are delighted that you had a lot of impression and met your satisfaction. I will share your feedback with our team and I am sure that it will encourage our staff to continue exceptional performance to all of our guests with the best quality of services.Thank you again for taking your time to share your experience, and we hope that you will come back to stay with us in the near future.

4/10 Poor

Mickey

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for 2 weeks , we where supposed to be upgraded since this was a vip hotel , we did not receive anything, I had ordered bday cake which we never received, the staff is not friendly for 2 weeks in a hotel you would expect staff to be friendly, tv and wifi was terrible always disconnected, had the service men try to fix the problem many times without any help, the pool is freezing not easy to get into, chairs at pool are very low and uncomfortable, we lost a key and they charged us 200 bhat, the rooms are very small and bathroom is very small , the beds are comfortable and the ac works well , this is not a 4.5 hotel at best it a 3 star ,
Response from ้Narong W. on 2023/1/27
It has been our great pleasure to welcome you at ZENSEANA Resort & Spa and thank you for sharing your feelings about your stay with us. We regret to know that our hotel did not meet your expectation, your valued comment has been well noted, we have instructed our team member to rectify the issues immediately. Rest assured that we will emphasize on training for the comfort of our future guests. We hope this experience will not impair your trust in ZENSEANA Resort & Spa and that you will give us the opportunity of welcoming you again soon