Exterior

Reviews of HYATT house Parsippany-East

3 out of 5
HYATT house Parsippany-East
299 Smith Rd, Parsippany, NJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1021 out of 1637 reviews" "
Rating 8 - Good. 409 out of 1637 reviews" "
Rating 6 - Okay. 101 out of 1637 reviews" "
Rating 4 - Poor. 53 out of 1637 reviews" "
Rating 2 - Terrible. 53 out of 1637 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

ANTONIO, Rialto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, quiet hotel. Coffee and food within walking distance. 3rd time at this hotel and will definitely return.
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/4/24
Antonio, it's a delight to know you found the Hyatt House Parsippany quiet and conveniently located. We're glad you appreciate our friendly team members and the proximity to coffee and food establishments. Your continued patronage means a lot to us and we're eagerly waiting for your return visit!

4/10 Poor

Jeremy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Rundown location that charges $15/day to park in a wide open vacant lot.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/23
Jeremy, we regret to learn about the dissatisfaction you felt with regard to the parking arrangements. While our parking space is designed to be ample and convenient, it seems we may not have met your expectations. We appreciate your input, as we are constantly seeking ways to improve guest experiences.

10/10 Excellent

Bernadette

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Service on 2024/4/18
Bernadette, thank you for giving Hyatt House Parsippany the highest rating on Expedia! We are thrilled that you had a superb experience. We hope to welcome you back for another stellar stay in the future.

2/10 Terrible

Kerri

Traveled with partner
Disliked: Amenities
I took my husband out for the weekend for his birthday! We had a nice dinner and stayed the night here. In the morning, I went down with him for lunch and unfortunately had a woman whi came down starting a bunch of drama and weird comments at me and my husband because apparently we looked at her when she spilled her milk and was walking around everywhere barefoot. She would not stop harassing us and even followed us up to our room recording by the way. No one helped or did anything in anyway. I calles the cops finally and they had arrived but they could not find her. The front desk woman had asked me to please talk to their manager to fix this situation and help us maybe fix this inconvenience. I finally agreed and what did he do, NOTHING. He had barely anything to say and in no way tried to fix this situation or satisfy his customers needs for this inconvenience. I understand that he couldnt take back what happened, but he did not care at all. I will not be going back or recommending them to anyone.
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/18
Dear Kerri,Thank you so much for being our guest, and happy belated birthday to your husband. I'm sorry that this negative interaction with another guest spoiled the end of an otherwise great stay. I do not know how exactly circumstances unfolded between you and the other guest but if our staff could have done more and did not, then I sincerely apologize for our lack of action. We truly value you as a guest and hope that you will reconsider staying. I would love to have the opportunity to help you with a future stay, and I strongly encourage you to contact me directly at the hotel the next time you are traveling to Parsippany.Vincent SammartineHotel Manager

8/10 Good

Marissa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 2024/4/18
Marissa, thanks for choosing to stay at the Hyatt House Parsippany and for rating us. We are glad to know you had a satisfying experience. We're eagerly anticipating your next visit to make it even more remarkable.

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Service on 2024/4/15
We appreciate you sharing this positive rating, James!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt House Parsippany. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Alexander

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/9
Alexander, thank you for choosing Hyatt House Parsippany and for your top rating. We are thrilled you had a wonderful stay and we look forward to welcoming you back for another seamless experience.

10/10 Excellent

Isoline

Stayed 1 night in Mar 2024
Response from Customer Service on 2024/4/14
Isoline, it's terrific to hear that you had a five-star experience at Hyatt House Parsippany. Thank you for your rating. We eagerly anticipate your next visit.

10/10 Excellent

Tyray

Liked: Cleanliness, property conditions & facilities
It was very clean and well maintained compared to the first Inn I visited. Keep up the great work!
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/21
Tyray, it's truly wonderful to read that you appreciated the cleanliness and well-kept quality of Hyatt House Parsippany. We really value your words of encouragement for our team to keep doing an excellent job in maintaining our hotel. Your satisfaction is our greatest reward. We look forward to welcoming you back in the near future.

10/10 Excellent

lina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was good
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/19
Lina, it's wonderful to hear that your stay at Hyatt House Parsippany met your expectations. We appreciate your feedback and look forward to the opportunity to serve you again soon.

10/10 Excellent

Samuel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Wish parking was free. Any reason that it is not?
Stayed 2 nights in Mar 2024
Response from Customer Service on 2024/3/12
Samuel, we appreciate your positive feedback about Hyatt House Parsippany and understand your comments about the parking situation. For several reasons, including security and maintenance, there's a nominal fee attached. We believe our competitive parking cost aligns with providing the best service and experience possible for our guests. Your understanding in this instance is greatly appreciated. We look forward to hosting you again in the near future.

8/10 Good

Mia

Liked: Cleanliness, amenities, property conditions & facilities
That i had to pay for parking 😒
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/3/3
Mia, thanks for sharing your feedback. We understand that the parking situation may have been unexpected. At Hyatt House Parsippany, all tariffs are outlined prior to booking to maintain transparency. We're grateful for your understanding and look forward to welcoming you back soon.

2/10 Terrible

Poornanithila

Stayed 1 night in Feb 2024
Response from Customer Service on 2024/3/21
Poornanithila, we noticed you recently rated your stay and it appears we did not meet your expectations. We value all guest feedback and continuously strive to improve our offerings and service. We'll examine our services to see where we may have missed the mark. Do please consider giving us another chance, we would like an opportunity to give you a more enjoyable experience.

10/10 Excellent

Andreina

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent
Stayed 1 night in Feb 2024
Response from Customer Service on 2024/2/3
Andreina, thank you for sharing your experience at Hyatt House Parsippany. It's wonderful to hear you found our services to be excellent. We appreciate your feedback and we're looking forward to your next visit.

10/10 Excellent

Bhagya

Stayed 6 nights in Jan 2024
Response from Customer Service on 2024/3/21
Bhagya, it's wonderful to hear that your experience at Hyatt House Parsippany was enjoyable. We are grateful for your top-rated scoring on Expedia. We genuinely look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Christind

Traveled with family
Liked: Cleanliness, room comfort
NJ hotel
The receptionist was very polite in spite of the very rowdy guests in the restaurant area. We were not able to get a meal because of the private party. Breakfast was also very loud because of the same people at the party. Not very condusive to staying at the hotel for Sunday morning. Otherwise hotel looks like it's furnishings were brand new. The only other complaint is why we have to pay parking when the 2 hotels on each side of us had free parking.
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/25
Christind, it's superb to learn that the politeness of our colleagues at the Hyatt House Parsippany and the freshness of our furnishings met your expectations. We regret, however, that the circumstances during your visit led to a disruption in your dining experiences and overall peace in the morning due to an event. Additionally, we note your concern over the parking charges. We can assure you that our prices are in line with many local area hotels, and we strive to deliver value in all other aspects of our service. We look forward to the opportunity to host you again soon, hopefully under calmer circumstances.

4/10 Poor

Doug

Response from Customer Service on 2024/1/25
Doug, we regret that our service didn't meet your expectations. We're continually working on improving guest experience and would appreciate any specific feedback you can provide. Your thoughts matter to us and will undoubtedly aid our advancement.

8/10 Good

Mohamad

Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/1/24
Mohamad, thank you for taking the time to rate your stay at Hyatt House Parsippany. We value your feedback, and are glad to see you had a satisfactory experience. We look forward to welcoming you back in the future.

10/10 Excellent

Terbert

Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/21
Thank you for the fantastic rating, Terbert!It's outstanding you had such a wonderful experience at Hyatt House Parsippany. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Laverne

Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/2/4
Laverne, thank you for your generous rating! Such delightful feedback encourages our colleagues at Hyatt House Parsippany to maintain their excellent service. Looking forward to your next visit!

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
I thing i didn't like was i had too pay to park in there lot. I never had to do that in any hotel i have ever stayed at. I will definitely think twice before staying there again.
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/14
William, your feedback is appreciated and your concerns regarding the parking charge is noted. It's somewhat unusual to have such charges at our locations and we understand your surprise. Nonetheless, we're glad you thought of staying with us. Do give Hyatt House Parsippany another consideration in the future as we're committed to offering you a service that suits your needs best.

8/10 Good

Marc

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The one negative was being charged for parking............
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/13
Marc, thank you for your feedback. It's regrettable you weren't fully pleased with the parking arrangements. Hyatt House Parsippany is dedicated to ensuring guest satisfaction, so we've duly noted your concern. We hope to have an opportunity to better serve you in the future.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/13
Thank you for the 5/5 rating, Mark!It's excellent you enjoyed your time at Hyatt House Parsippany so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okay

Kathie

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/11
Thank you for sharing your feedback, Kathie.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

6/10 Okay

Halima

Stayed 3 nights in Dec 2023
Response from Customer Service on 2024/1/13
Halima, it seems you had a mixed experience during your stay. We want all of our guests to leave with positive memories. As such, any additional comments and suggestions would be welcome to help us refine our accommodations and services. We hope to welcome you back in the future, aiming for a better stay next time.

10/10 Excellent

Kerry

Stayed 2 nights in Dec 2023
Response from Customer Service on 2024/1/13
Thank you for taking the time to leave this wonderful rating, Kerry! We hope to see you again soon at Hyatt House Parsippany so we can share yet another amazing experience!

6/10 Okay

deen

Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/9
Deen, thank you for taking the time to rate your stay. It seems we didn't quite meet your expectations this time around. We value your feedback and will use it to reassess our efforts in providing a better guest experience in the future. We hope you will consider giving us another opportunity on your next visit.

10/10 Excellent

Kwasi

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/8
Thank you for this excellent rating, Kwasi!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt House Parsippany! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Nirmal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on 2024/1/13
Nirmal, we're thrilled to hear that you had a great stay at the Hyatt House Parsippany! Your fantastic rating is much appreciated. We hope to welcome you back for another pleasant experience soon. Thank you for choosing to stay with us!

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2023
Response from Customer Service on 2024/1/23
Carlos, it's excellent to know you had a wonderful stay at the Hyatt House Parsippany. Your high rating deeply motivates and encourages our team. We appreciate your feedback and are eager to have you visit again in the future!

2/10 Terrible

DAYMION

Stayed 4 nights in Dec 2023
Response from Customer Service on 2024/1/24
Daymion, your rating suggests your experience didn't meet expectations. We’d appreciate learning more about your stay to improve for future visits. We hope you'll consider giving us another opportunity to meet your expectations.

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property & room was good. Room was spacious & clean. Shower door was difficult to slide(reported) would be the only room negative. An oversight on my part was finding out there was a fee to park. I fail to rationalize the purpose in charging for onsite parking separate from the room. Maybe the room rate is the bait.
Stayed 3 nights in Dec 2023
Response from Customer Service on 2024/1/13
Bill, we're very pleased to hear you found the Hyatt House Parsippany room to be spacious and clean. We understand your concerns regarding the shower door and our parking policy. Your feedback is certainly appreciated and will be taken into account as we continuously aim to improve our service. We hope to welcome you back in the future, offering an even more pleasant experience.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
comfortable stay
The hotel is good overall. 1. nice and clean room with large windows 2. location is not too far from NYC 3. lots of restaurants in 5mile radius 4. even though we arrived late, had to wait 30mins for our room to be cleaned 5. Breakfast is complimentary and nice 6. Parking is PAID ($15 per day), but it could have been free 7. The shower gel was near empty and had to bath with the bar soap from hand wash. 8. One of the breaker switch was off and hence few lighting and TV was not working. Even the TV remote was missing. Had to call service to fix it up.
Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/4
The Hyatt House Parsippany is glad that you found your room to be well-maintained and appreciated the location and range of nearby dining options. We value your acknowledgment of the complimentary breakfast we offer our valued guests. We regret the slight delay in room readiness upon your late arrival and the issues encountered with the bathroom amenities and some of the room facilities. Rest assured, our dedicated team members are always eager to assist and rectify any concerns you may have. We hope you’ll consider us for a future visit to demonstrate our commitment to your comfort.

8/10 Good

Darchelle

Traveled with family
Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 2024/1/4
Darchelle, it's great to hear that your stay at Hyatt House Parsippany aligned with your expectations. We appreciate your feedback and look forward to the next opportunity to host you with another satisfying visit.

10/10 Excellent

jeffrey, PASSAIC

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/13
Thanks, Jeffrey! It's outstanding your time at Hyatt House Parsippany was fantastic. We can't wait until your next visit!

10/10 Excellent

Erlyn

Liked: Room comfort
Disliked: Cleanliness
Stay was good. Sheets and towels was dirty.
Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/1
Erlyn, it's disheartening to note that there was a concern with the cleanliness during your stay. Rest assured, Hyatt House Parsippany prioritizes cleanliness and comfort above all. Your comment will be shared with our housekeeping team members for further review to improve our services. Despite this, we're glad to know your stay was enjoyable overall. We do hope to welcome you back in the future.

10/10 Excellent

Keziah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my time so much at this hotel that I extended my stay! I wish the bar and restaurant opened but it was holiday time.
Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/1
Keziah, it's fantastic to hear that you enjoyed your time at Hyatt House Parsippany so much that you extended your stay! It's unfortunate that you weren't able to experience our bar and restaurant due to the holiday season. Next time you stay, we hope they will be open for your enjoyment. Thank you for choosing us and for your positive review. We look forward to welcoming you back.

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/13
Thanks for the perfect rating, Alberto!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt House Parsippany.

10/10 Excellent

Azmat

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on 2023/12/31
Azmat, it's great to hear your stay at the Hyatt House Parsippany met your expectations. We're delighted to have provided an enjoyable experience. We look forward to welcoming you back in the future.

8/10 Good

Douglas

Stayed 1 night in Dec 2023
Response from Customer Service on 2024/1/1
Douglas, it's great to see your high rating for Hyatt House Parsippany. We're sincerely grateful for it. Whenever you're back in our city, we'd be delighted to host you again. Safe travels until then!

6/10 Okay

Moezza

The pullout couch needs updating . Very uncomfortable
Stayed 5 nights in Dec 2023
Response from Customer Service on 2024/1/1
Moezza, thank you for sharing your thoughts. We're sorry to hear about the discomfort you experienced with our pullout couch. We are continuously striving to improve our guest experience; thus, feedback such as yours is invaluable. We appreciate your comments and will take them into consideration as we make future updates.

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, room comfort
Delightful!
Delightful- no complaints.
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/30
Penny, it's wonderful to hear that you had a delightful experience at Hyatt House Parsippany. We're elated there were no areas of concern during your stay. We value your feedback and appreciate you choosing our hotel. We hope to welcome you back soon!

10/10 Excellent

Seth

Liked: Cleanliness, room comfort
Very Comfortable stay
Nice big, clean room with a kitchenette. Generous breakfast in the large comfortable dining area.
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/28
Seth, it's a delight to hear that you enjoyed the spacious and spotless accommodations at Hyatt House Parsippany. We are thrilled you found our kitchenette useful and appreciated the bountiful breakfast in our expansive and cozy dining area. Thank you for sharing your excellent feedback, and we hope to see you soon for another memorable stay.

10/10 Excellent

Terbert

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/28
Terbert, it's fantastic to see such a positive rating for Hyatt House Parsippany. Our team members are delighted to hear that your stay went smoothly and we hope to welcome you back in the near future. Thank you for choosing us!

6/10 Okay

Catherine

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/25
Catherine, it seems like your stay was neither particularly disappointing nor exceptionally satisfactory. We're committed to improving guest experiences and your feedback is vital in this endeavor. It's our hope that, should you visit the area again, you'll consider granting us the opportunity to provide an experience that better reflects or exceeds your expectations.

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall excellent hotel, with spacious rooms and fantastic breakfast. I found the extra $15/night parking charge a bit sneaky as this was not clear when I booked the room. But everything else was wonderful.
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/24
Neil, we're thrilled to hear you appreciated the spacious rooms and breakfast at Hyatt House Parsippany. While all your praise is wonderful to read, we're sorry to hear about any confusion with the parking charge. We are always committed to ensuring our guest’s full awareness of any additional services and their costs. We're happy your overall stay was wonderful and we hope to welcome you back soon!

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2023
Response from Customer Service on 2023/12/20
Thomas, it's wonderful to see you had such a great experience at Hyatt House Parsippany. Our team is thrilled by your perfect rating. We look forward to welcoming you back on your next visit. Thank you for choosing us.

8/10 Good

jowanna

Traveled with family
Could use some detail cleaning
Stayed 2 nights in Nov 2023
Response from Customer Service on 2023/12/17
Jowanna, thank you for sharing your feedback. We always strive to offer a clean and comfortable environment, and it's clear some aspects were not to your satisfaction. Your comments regarding cleanliness will certainly be passed along to our team members to ensure improvements. We appreciate your patience and look forward to providing you with a better experience at Hyatt House Parsippany in the future.

8/10 Good

Natassia

Stayed 2 nights in Dec 2023
Response from Customer Service on 2023/12/14
Thanks for the 4/5 rating, Natassia!We're happy you had such a lovely stay at Hyatt House Parsippany! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large for a 1 br suite. Nicely equipped kitchenette.
Stayed 1 night in Dec 2023
Response from Customer Service on 2023/12/10
Mark, it's wonderful to hear that you appreciated the spaciousness of a one-bedroom suite at the Hyatt House Parsippany, as well as the well-provided kitchenette. We trust it contributed to a comfortable stay. Looking forward to welcoming you back in the future!