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海洋日落渡假村的評分

4 out of 5
海洋日落渡假村
Esterillos Este Beach at The West End, Canton Parrita, Parrita, Puntarenas

評論

7.4

不錯哦

10 分，有夠讚；116 則評論中有 40 則" "
8 分，不錯哦；116 則評論中有 35 則" "
6 分，一般般；116 則評論中有 15 則" "
4 分，不太好；116 則評論中有 13 則" "
2 分，很糟糕；116 則評論中有 13 則" "

8.0/10

整潔度

7.2/10

員工素質

7.0/10

設施服務

8.0/10

住宿環境和硬體

7.6/10

環保程度

評論

8/10 不錯哦

Yi

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
the location is wonderful. i would go there again.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Mauricio

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
El hotel esta en una playa muy hermosa, enorme lo que le permite a uno salir a trotar en las mananas, el area segura, las instalaciones del hotel muy buenas pero sobre todo el personal, deje unas medicinas por error en la habitacion y me coordinaron el transporte de las mismas a san jose y estuvieron muy pendientes de lo mismo... muy agradecido por este servicio ....
於 2024 年 4 月住了 2 晚

8/10 不錯哦

John，Conestoga

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place in front of the beach. Bring a bodyboard. Food quality and menu needs a lot of improvement.
於 2024 年 3 月住了 2 晚

6/10 一般般

Erick

喜歡：住宿環境和硬體和客房舒適度
不喜歡：員工素質
NA
於 2024 年 2 月住了 2 晚

10/10 有夠讚

BULMARO

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Very nice
於 2024 年 2 月住了 4 晚

4/10 不太好

tomasz

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 6 晚

6/10 一般般

John

喜歡：整潔度和客房舒適度
不喜歡：住宿環境和硬體
Great location but needs some "management"
Great location. Beautiful setting and pool area. Shallets pleasant but very little wardrobe space (OK for a weekend stay). Plumbing a big problem. Toilet did not work in first shallet. Took 24 hours to prepare a suitable alternative which had water leak by toilet. Restaurant pleasant but choice of food not great. Staff pleasant but not particularly helpful or friendly.
於 2024 年 1 月住了 5 晚

10/10 有夠讚

Paula

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Most comfortable beds we’ve slept in Costa Rica. Highly recommended this property !!
於 2024 年 1 月住了 7 晚

2/10 很糟糕

Megan

情侶出遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Everything is stained, from the couches and rugs in your room to the pool loungers. The one time we had housekeepers they put a fitted sheet on that was stained with blood. When I told the front desk they were off put and seemed like I was crazy for asking for new sheets. The property was clearly a beautiful place a few years ago and has great potential but the current staff isn’t maintaining it. It was nearly deserted so the privacy and beach front is the only saving grace here.
於 2024 年 1 月住了 3 晚

8/10 不錯哦

Fiona

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved our room with a view of the beautiful beach.
於 2024 年 1 月住了 8 晚

10/10 有夠讚

Sandra

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente ubicación
Un hotel tranquilo, cómodo y con acceso directo a la playa, las instalaciones y habitaciones muy bonitas y el personal atento y servicial en todo momento. Nos sentimos muy agradecidos por todas las atenciones brindadas y su hospitalidad.
於 2024 年 1 月住了 3 晚

8/10 不錯哦

Monika

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excelente ubicación, habitaciones amplias con muebles nuevos. Desayuno algo limitado, la comida del restaurante muy buena, linda presentación, pero algo caro. El servicio en el restaurante agradable y con ganas de servir, complacer y aprender. Un lugar con mucho potencial, falta el Poolbar, amenidades en la playa, todo posible sin mucha inversión. Hay ciertas fallas en mantenimiento pero nada grave y se ve que están trabajando en esto.
於 2023 年 12 月住了 3 晚

2/10 很糟糕

Jade

親子旅遊
不喜歡：員工素質和設施服務
Unfortunately we had a bad experience with management. After spending quite a bit of money on a fishing charter the staff said they would freeze our fish so we could bring it back to FL with us. Upon check out we went to retrieve our fish and to our shock it wasn't frozen. There was now no way for us to take it with us so we said they could have it but we would need to be compensated in some way for their mistakes (they admitted to taking it out of their freezer to make room from their products. That is completely understandable however they never told us so we could make other arrangements. We would have found another option to keep the fish frozen had they told us they needed the space) we asked that they comp our last dinner with them to make it even. They strung us around for 30min without making a decision but we were checking out and had to leave to make our flight... Because of the hold up we ended up missing our flight as well. After weeks of emailing the resort to make amends they have stoped responding. It's a shame they admitted to the mistake but still won't take accountability and make it right.
於 2023 年 12 月住了 4 晚

6/10 一般般

Shayal

喜歡：整潔度和員工素質
The menu in the room is outdated. Meal service ends at 7:30. It was a challenge to organise any excursion. Rooms aren't sound-proofed enough when they play loud music.
於 2023 年 12 月住了 7 晚

10/10 有夠讚

Collin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The most important thing about going on a relaxing vacation is being able to sleep in a comfortable bed and Sunset definitely delivered with fresh, plush bedding comfortable mattress with topper, and great pillows. Rooms are very clean and modern. Hotel is right on a nice big, quiet beach. With a pool and restaurant on site what more could you possibly need? Desk manager is awesome, the restausant staff, grounds and security staff all very freindly and accommodating. Any problems are dealt with efficiently and to your satisfaction. I would recommend this hotel to anyone looking for a nice relaxing few days away from the hustle and bustle of the hire traffic areas and at a reasonable price relative to other hotels in Costa Rica.The only drawback, if you can call it that, is that this property is best suited to someone with a car. A backpcker will have a long walk off the main road to get here. Although there may be a shuttle from the main road to the hotel my wife tells me.

8/10 不錯哦

Odell

情侶出遊
喜歡：整潔度和員工素質
If you are not pretentious, and can live with a couple things, this is a great place. The staff was very nice. They just aren’t used to us North American’s down here as well. The food was actually very good there. The best part is being right on the beach.
於 2023 年 10 月住了 2 晚
Mike 於 2023年11月8日回覆
Hi Odell, thanks for your feedback. We'll let our staff know you were happy with the service, and the food. We hope to see you back here soon!

8/10 不錯哦

Yahaira，San Diego

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great location, we loved that we could step outside and there was the ocean. Very beautiful property and was in the middle of Jaco and Manuel Antonio, amenities were amazing. We were very comfortable and happy with our stay. The service is not as efficient as I would have liked and the restaurant okay.
於 2023 年 7 月住了 3 晚
Karla 於 2023年7月26日回覆
Dear Yahaira,Thank you very much for your review and feedback. We are delighted to hear that you enjoyed our resort and rest assured we will consider your feedback about the restaurant. We are currently working on our restaurant options, quality service, and will be rolling out some new and exciting gastronomic delights as well.We hope you get to enjoy them, on your next visit.Best and warmest regards,Sunset Del Mar Beach Resort Management Team

4/10 不太好

Armida，Gaston

於 2023 年 5 月住了 3 晚
Karla 於 2023年7月3日回覆
Thank you very much for your feedback. We look forward to your next visit.

10/10 有夠讚

Jose

於 2023 年 5 月住了 1 晚
Sunset del Mar Management 於 2023年5月20日回覆
Hi Jose, thanks so much for your Perfect Score. We appreciate you for staying with us. Hope you can come back soon.

10/10 有夠讚

Sue

於 2023 年 5 月住了 1 晚
Sunset del Mar Management 於 2023年5月20日回覆
Thank you for your 10/10 review Sue, we appreciate you staying with us. Hope to see you back here soon.

10/10 有夠讚

Jessica

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We very much enjoyed our stay! This beautiful resort is quiet and the staff were very accommodating. Rates were very reasonable. Great waves for surfing and a nice pool for the kids. We had stayed here once before and were not disappointed. This is a great place for a family vacation!
Matt 於 2023年4月21日回覆
Hi Jessica, thanks so much for your review. Glad you got to go surfing and the waves were a good size... and your kids enjoyed our pool. We hope you can come back soon!

10/10 有夠讚

Cindy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location of the Beach, this was a clean, friendly staff, if you want to tour a rented car makes it much easier. There are other choices for drinks and food walkable along the beach. This property while I was there was being worked on and updated daily. The pool was great I used everyday. I had very good meals. The price and quality compared to other places I eat was excellent. Only one meal I would have rated not good (pasta seafood). The only thing that would have made this stay better for me would be more people at the resort as I traveled alone. Once the new management has completed there updates to this property it will be a 10 out of 10. At this time I would rate as a 7 out of 10 due to the staff, location and how clean the rooms and common area were.
Matt 於 2023年3月26日回覆
Hi Cindy, we loved reading your review, and thank you for the 5/5 score. We will pass on your great feedback to our kitchen staff. As for the number of guests, our occupancy is increasing, we're in the process of upgrading a lot of things around the hotel. Thanks again and we hope to see you back soon.

10/10 有夠讚

Stephanie

喜歡：整潔度、員工素質和住宿環境和硬體
Very quiet, easy access to beach, friendly staff.
於 2023 年 1 月住了 3 晚
Matt 於 2023年2月19日回覆
Stephanie, thank you so much for your 5/5 rating, we appreciate you. We hope to see you back here in the near future!

10/10 有夠讚

Renato

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Unforgettable Sunsets!
This family owned beach front jewel was closed during the pandemic. I booked our second time at the hotel and saw a positive change from our last stay. This time I felt welcome and happy. The new manager Isabel is taking care of what needs to be done (thank you Isabel). We will be back again.
於 2023 年 1 月住了 1 晚
Matt 於 2023年2月19日回覆
Hi Renato, thank you for the perfect score! We agree with you the sunsets are unforgettable! We hope to see you soon in the future.

4/10 不太好

Rajul

團體旅遊, 家庭旅遊
不喜歡：設施服務和住宿環境和硬體
The property has a nice long beachfront access. Access is from a paved/unpaved entry. The property overall is old and not kept well. We ran out of hot water on several occasions. The water pressure is low and the manager told us that they do not have a water tank and pump in place and have requested the owners for one. Breakfast is pre-cooked self-help buffet style. Nothing to write home about. We skipped it and bought elsewhere. Room were overcrowded with ancient furniture that cramped the room. The bathroom fixtures were all worn out and not cleaned. The bed overnight was not even dusted or the bathrooms were not cleaned. The place i understaffed and for the price per night seems to be overcharging. The pool setting is nice but the pool water level was below that of the skimmers and the pool was full of bugs and debris from the trees. The ocean was better for a swim! The black sand beach off the resort was amazing. The sunset from the beach is appropriate for the resorts name. The manager and the limited staff they had were polite and courteous. They were put in a difficult situation by the owners lack of investment in the propety's upkeep and operation. I would not go back here again till they staff up. Make arrangements for water and clean up the place.
Matt 於 2023年2月19日回覆
Hi Rajul, thank you for your feedback. It really helps us to improve. We are currently working on the general maintenance now, including repainting many areas. We are also increasing our staff numbers, for weekends so that we can do better serving our guests. Thank you again for sharing your review.

10/10 有夠讚

Carlos

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Muy buen servicio
En general muy buena atención y servicio
於 2023 年 1 月住了 1 晚
Matt 於 2023年2月19日回覆
Gracias Carlos!

8/10 不錯哦

Marlon

於 2023 年 1 月住了 1 晚
Matt 於 2023年2月19日回覆
Thank you for the 8/10 review Marlon, we appreciate you staying with us.

4/10 不太好

jorge

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
La cercanía con la playa
於 2022 年 12 月住了 1 晚

6/10 一般般

Carroll

團體旅遊
喜歡：整潔度和員工素質
Fantastic location unbeatable views but rooms are overpriced and not well maintained

10/10 有夠讚

Luis

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent, really nice rooms and helpful staff
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Rodolfo，Metairie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice room (bed) the staff are very nice and will do anything to assist , the property was quiet Over all will return to this place
於 2022 年 8 月住了 2 晚
Jorge 於 2022年8月10日回覆
Thank you very much for your comment, we hope we will see you again, regards

2/10 很糟糕

Julie

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place should be condemned!! It’s unsafe, unsanitary and infested!! Nothing at this property is maintained. The public bathrooms haven’t been cleaned in VERY long time. I can’t even guess. Everything is rusted, falling apart, ALL exterior electrical outlets are broken/rated/dangerous. Flea infested cat lying on seated areas is VERY obvious by the car hair and critters. Soggy Garbage laying orotund pool deck. Rotten wood and plaster falling off of buildings that actually have full trees growing on the roofs!!!
於 2022 年 7 月住了 1 晚
. 於 2022年8月10日回覆
Thanks for your comment.

2/10 很糟糕

Marlène

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Aussitôt arrivés aussitôt repartis. Nous avons été très déçu de cet hôtel. Première impression, l’hôtel est très loin de tout, environ 1h des grandes villes comme Jaco ou Quepos. A notre grande surprise nous arrivons dans un hôtel désert, personne au parking, personne à la piscine (qui est par ailleurs hors fonctionnement), personne a l’accueil… après quelques minutes une personne arrive pour notre Check-in puis nous amène à notre chambre. La chambre est très sombre, assez petite. Les draps du lit et les serviettes sont tachés. La vitre de la salle de bain est pleine de traces de calcaire comme si elle n’avait pas été nettoyée depuis longtemps. Le lit semble confortable mais en soulevant les draps nous remarquons des petits points noirs sur le matelas ce qui est caractéristique de puces de lit. Ni une ni deux nous prenons nos affaires à la recherche d’un autre hôtel. Bref passez votre chemin
於 2022 年 5 月住了 1 晚
Jorge 於 2022年5月18日回覆
Nous sommes désolés que votre expérience n'ait pas été aussi satisfaisante que vous l'espériez, nous travaillons dur pour améliorer les aspects que vous mentionnez, cordialement

2/10 很糟糕

Boris

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Planned a relaxing 3 night stay with my pregnant wife, we love Esterillos. But we had an awful experience. Hotel is under staffed, barely open and way overpriced. Without any prior warning we were informed that the restaurant was closed til further notice. Pool was unkept and untreated. Beds were deformed and full of bed bugs. Room glass doors to the beach were kept closed by what amounted to a paper clip. Can fully understand that the hotel is getting back on its feet after the pandemic but they charge $450 for their better rooms. They charge like a high end resort and maybe put out a hostal level service. And it is just a matter of service quality and maintenance. Rooms and the grounds are very pretty on a great location!!! We had to checkout after 1 night. Do not visit this property please. Truly feel robbed and remain appalled by the dishonesty of the hotel.
於 2022 年 4 月住了 3 晚
Jorge M. 於 2022年4月16日回覆
We are sorry about your inconvinience, we are working hard to get things better, regards

10/10 有夠讚

Elias

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excelente para pasar unos dias frente al mar.
於 2022 年 3 月住了 1 晚
Jorge M. 於 2022年4月9日回覆
Gracias Elias, ha sido para nosotros un verdadero placer poder hacer de sus vacaciones algo especial, esperamos verlos pronto, saludos cordiales del personal de Sunset del Mar

10/10 有夠讚

Roy

喜歡：整潔度、員工素質和客房舒適度
於 2022 年 2 月住了 2 晚
Jorge M. 於 2022年3月6日回覆
Gracias Roy, ha sido para nosotros un verdadero placer poder hacer de sus vacaciones algo especial, esperamos verlos pronto, saludos cordiales del personal de Sunset del Mar

2/10 很糟糕

Kenneth

不喜歡：員工素質和住宿環境和硬體
Primera y última vez aquí.
La recepción es dificil de encontrar, el restaurante tiene horarios cortos de atención. La atención del restaurante es muy deficiente. El administrador tiene un trato vergonzoso, nunca había experimentado un tarro tan malo de parte de un administrador ni servicio tan malo en un restaurante. Además, las sábanas estaban manchadas.
於 2022 年 2 月住了 1 晚
Jorge M. 於 2022年3月4日回覆
Gracias por su comentario, conocemos perfectamente su caso y hemos tomado las medidas necesarias para corregir y mejorar, saludos cordiales

8/10 不錯哦

Alvis

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Banstante bien muy agradable, muy lento y limitado servico de comidas nos parece muy poca la experiencia del persopnal y quizas por la pandemia poco preparados para recibir ordenes de comida el menu limitado inlcuso el servicio se cerro por cuanto no tenian que ofrecer
於 2022 年 2 月住了 1 晚
Jorge M. 於 2022年2月22日回覆
Agradecemos su comentario, es de mucha ayuda para nuestras mejoras. Ha sido un placer tenerlos por acá y esperamos verlos pronto, saludos

10/10 有夠讚

Amy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
5*
5* accommodation. We booked this stay knowing it could have been a 50/50 from the past reviews. New management is in place now and they are turning things around. The accommodation is the best I have ever stayed it, it is true 5*. Serious money has been spent on the hotel. The staff were great and couldn’t do enough for you. Only thing is they have been plagued from past reviews meaning it was a bit quiet and the staff are all new and finding their feet so didn’t always know where the cups were kept etc. Overall highly recommend.
於 2022 年 1 月住了 4 晚
Matt 於 2022年1月28日回覆
Thank you Amy for staying at our hotel, we appreciate you and your kind words. We would love to see you back here in the near future.

4/10 不太好

Héctor

團體旅遊
不喜歡：整潔度、員工素質和設施服務
None one was ever at the lobby front desk. Breakfast very limited and poor prepared. No soap at room to wash your hands or take a shower, nice property but very poor service
於 2022 年 1 月住了 1 晚
Matt 於 2022年1月28日回覆
Hi Hector, thank you for your feedback. Normally, we have 4 hot options for breakfast, fruit, and toast. We will check why that was not the case during your stay. Thank you for your feedback on the service, we are going to do a review and see where things can improve. Soap is also normally in all rooms upon check in; we are looking into this as well. We appreciate your feedback, as it helps us improve. Thanks again.

8/10 不錯哦

Marnie

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loved this peaceful property on an amazing 15km beach.
於 2022 年 1 月住了 1 晚
Matt 於 2022年1月28日回覆
Thank you Marnie, we're glad you enjoyed the peaceful nature of the hotel and beach here. We look forward to seeing you again in the future.

6/10 一般般

真實旅客

喜歡：住宿環境和硬體和客房舒適度
不喜歡：整潔度
It’s so unfortunate that the management here wasn’t better. This place has the potential to be so amazing…great location, on a beach break, beautiful grounds, and the rooms are nice. But it’s obvious this place is poorly managed and understaffed. The bar was loaded with dirty dishes. On the counter is for a customer sit. Diapers and trash around the pool area, irrigation leaks all over the property. Staff on their phones, ignoring all of the above The rooms were not clean. The refrigerator and coffee makers still had usage from the guest prior to us If you left a surf, this spot is perfect. Right on a break The beds are extremely comfortable I have confidence this place could be amazing if it were just managed differently
於 2021 年 12 月住了 1 晚

2/10 很糟糕

Luis Alejandro，Corregidora

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：整潔度、員工素質和設施服務
Las instalaciones son buenas, aunque les falta mantenimiento. Está en un muy buen lugar. Pero: tienen pésimo servicio: en tres dias no fueron ninguno a hacer limpieza, tender camas, cambiar toallas, restaurante sin comida, cocina sucia. No lo recomiendo en absoluto
於 2021 年 12 月住了 3 晚

8/10 不錯哦

Alison

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Location, grounds and room were great. The staff were lovely but felt they were under staffed
於 2021 年 12 月住了 5 晚

10/10 有夠讚

Eric

於 2021 年 12 月住了 2 晚

2/10 很糟糕

Susane

喜歡：客房舒適度
不喜歡：整潔度和員工素質
Mal servicio, entrega tardía de la habitación, no limpiaron la habitación, no jabón en el baño, no toallas de piscina, bufet de desayuno sin servicio, El lugar bonito muy mal servicio
於 2021 年 12 月住了 2 晚

10/10 有夠讚

Shelley

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚

10/10 有夠讚

Sandrine

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Special attention to requests and details
I had an incredible time with friends on my birthday! The crew was especially friendly and paying a lot of attention to requests and any details! Even reception was especially attentive and welcoming! The food was amazing as well…The rooms are very comfortable…The setting is amazing …We will be back !!!!
於 2021 年 12 月住了 1 晚
Matt 於 2021年12月24日回覆
Hi Sandrine, it was our pleasure to host you and your friends for your Birthday. We are glad you enjoyed your stay and the food, and have passed on your comments to our staff. Thank you very much, and we hope to see you again in the near future.

10/10 有夠讚

Fer

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfecto.
於 2021 年 11 月住了 2 晚
Matt 於 2021年12月24日回覆
Thank you Fer for the 5/5 review, we are glad you enjoyed your time at the hotel.

8/10 不錯哦

Yailyn

喜歡：整潔度、住宿環境和硬體和客房舒適度
El hotel es hermoso, la atención no muy buena (creo que hay poco personal), la comida del restaurante no estuvo buena tampoco.
於 2021 年 11 月住了 1 晚